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Remote Linux Help Desk Jobs in Texas (NOW HIRING)

TXSE

Senior Software Engineer

Dallas, TX · Remote

$121K - $159K/yr

SSH and remote Linux debugging capabilities. Projects You Will Work On in Year One * First Three Months * You will help build, harden and launch our first core product for our first tier of ...

Alkami Technology

IT Help Desk (DFW Only)

Plano, TX · On-site +1

$51K - $76K/yr

As a remote-first company, most of our positions can be remote in the US, except for key roles ... experience working in help desk ticketing systems * Proven experience configuring and ...

Mirantis

Sustaining Engineer

Austin, TX · On-site +1

$90K - $111K/yr

Create best-in-class help content and proactively perform audits for our publicly-facing knowledge ... Extensive experience troubleshooting remote Linux system issues Additional Information What does ...

Indotronix International Corporation

$19 - $21/hr

... k or Service Desk experience ** Required Skills * Time management. Ability to meet and keep a ... LogMeIn remote connection/utilization or similar tool * MEMC Deployment of software * Asset ...

Sangoma

IT Support Manager - Remote US

Dallas, TX · Remote

What is your preferred ITIL framework metric for measuring help desk efficiency beyond simple ... This is a remote US-based role supporting global teams. Candidates in Central or Eastern time zones ...

LV Collective

Systems & Technology Analyst

Austin, TX · Remote

Provide application and systems support - including remote assistance - to install, configure, test, and troubleshoot hardware and software * Manage and resolve service requests through our help desk ...

Vytwo

Epic Healthy Planet Analyst II

Prosper, TX · Remote

Remote Must Have: 5+ years Epic application experience Active and current Epic certification in ... Provide support of application incidents reported through the help desk, including 24/7 on call ...

TeamLogic IT, Dallas, TX

Level II Technician

Dallas, TX · On-site

$60K - $80K/yr

Collaborate with the help desk and project teams to ensure client satisfaction and SLA adherence ... RMM (remote monitoring and management) software such as NinajOne, Kaseya, or ConnectWise * PSA for ...

Apptronik

Senior Security Engineer - Data Platform

Austin, TX · On-site +1

$113K - $155K/yr

Secure Remote Access: Establish secure, auditable remote access solutions for engineers to ... Hands-on Linux systems engineering and networking experience. * Infrastructure as Code: Proficiency ...

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Remote Linux Help Desk information

What is the difference between Remote Linux Help Desk vs Remote Network Support Specialist?

AspectRemote Linux Help DeskRemote Network Support Specialist
CertificationsLinux+, CompTIA A+CCNA, CompTIA Network+
Work EnvironmentHelp desk, technical supportNetwork troubleshooting, infrastructure support
Industry UsageIT support, customer serviceNetwork administration, enterprise IT
Common Search IntentTechnical support for Linux systemsNetwork issues and infrastructure support

The Remote Linux Help Desk primarily focuses on providing technical support and troubleshooting for Linux-based systems, often assisting end-users with software, hardware, and OS issues. In contrast, a Remote Network Support Specialist concentrates on maintaining and troubleshooting network infrastructure, including routers, switches, and connectivity problems. While both roles require networking knowledge, the Linux Help Desk emphasizes OS-specific support, whereas Network Support Specialists focus on network hardware and architecture.

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Remote Linux Help Desk jobs near you
Help Desk Specialist II (Tier 2 - Advanced Support)

Help Desk Specialist II (Tier 2 - Advanced Support)

Titan Technologies

San Antonio, TX • Remote

$20 - $24/hr

Full-time

Posted 13 days ago

Job description

Job description

Zen Strategics, a Titan Technologies company, is seeking Help Desk Specialist II to support the Customs and Border Protection (CBP) Technology Service Desk. This role provides advanced Tier II technical troubleshooting and resolution for employees, contractors and external customers by responding to hardware, software, network, mobile device, VPN, and access-related issues. The position delivers 24x7x365 support, manages incidents through ServiceNow, performs remote installations and system maintenance, and escalates complex issues when necessary. The ideal candidate should have at least two years of IT support experience, strong knowledge of Windows, Active Directory, Microsoft 365, and remote access technologies, and the ability to work in a fast-paced, customer-focused environment.

Duties and Responsibilities:

  • Provide 24x7x365 Tier II advanced technical support for incidents and requests transferred via ServiceNow ticket or warm-transferred telephone call.
  • Perform advanced (second level) remote troubleshooting for:
    • Mobile device issues, including CBP's mobile service environment (AirWatch)
    • Email and Microsoft Outlook accounts and functionality
    • Personal Identity Verification (PIV) card access to CBP systems
    • Remote VPN access (Global Protect and Zscaler)
    • Remote access using DHS Workplace (WaaS)
    • Microsoft Office products
    • Windows and Active Directory
    • Remote software installations
  • Resolve >=90% of tickets assigned to Tier II (AQL target).
  • Process >=90% of tickets within 4 hours (resolved or escalated to next level).
  • Answer >=80% of transferred calls/chats within 60 seconds.
  • Escalate incidents to next-level support (internal CBP teams and third-party vendors).
  • Perform remote installation and troubleshooting of workstations, peripherals (desktops, laptops, tablets, printers, scanners, cameras).
  • Install approved software using Government-provided tools.

You MUST have:

  • Minimum 2 years of IT help desk or technical support experience with Tier II-level troubleshooting.
  • Strong knowledge of Windows OS, Active Directory, Microsoft Office 365, Outlook, and mobile device management (MDM).
  • Experience with VPN technologies, remote access tools, and PIV/smart card authentication.
  • Ability to work rotating shifts including nights, weekends, and holidays.
  • Sole U.S. citizenship required and ability to successfully pass a CBP Background Investigation (BI).

It’s GREAT if you also have:

  • CompTIA A+, Network+, or Security+ certification.
  • HDI Desktop Support Technician certification.
  • Experience with AirWatch/Workspace ONE MDM.
  • Experience with Global Protect VPN and Zscaler.
  • Experience with ServiceNow ITSM platform.
  • Prior federal government or CBP Tier II support experience.
  • ITIL Foundation certification.

Education:

  • High school diploma or equivalent required.

Company Description:

Titan Technologies, LLC and our wholly owned subsidiaries, TelaForce, LLC, Titan Facilities, Inc. and Zen Strategics, design, build, integrate, and manage innovative solutions and software applications. Our remarkable people, working collaboratively under a shared vision, have earned a reputation with our customers for delivering results with maximum impact. Sound intriguing? Consider Titan Technologies for the next step in your career journey and be part of an impactful team!

Titan is proud to be a Service-Disabled Veteran Owned Business.

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