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Remote Linux Desktop Support Jobs in Michigan (NOW HIRING)

Motorola

$80K - $88K/yr

... and support WatchGuard Video applications at Client site, these can be Azure cloud based, Linux ... The actual offer will be based on the individual candidate. #LI-JM3 #LI-REMOTE Basic Requirements ...

Learning Care Group

IT Help Desk Agent

Novi, MI · On-site +1

$23.42 - $26/hr

Familiarity with remote desktop and remote support tools such as TeamViewer, AnyDesk, or SCCM. * Multilingual communication skills a plus. Travel: None Compensation and Benefits: * Compensation based ...

AD Mortgage

Government Senior Underwriter

Troy, MI · On-site +1

$93.70K - $110.80K/yr

... as Desktop Underwriter (DU)] * Knowledge of FHA, VA, and USDA guidelines is a must, including ... This is a full-time position based in our modern, cozy Troy, MI office, with remote flexibility for ...

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Remote Linux Desktop Support information

What are the key skills and qualifications needed to thrive as a Remote Linux Desktop Support specialist, and why are they important?

To thrive as a Remote Linux Desktop Support specialist, you need strong knowledge of Linux operating systems, troubleshooting skills, and experience with user support, often backed by relevant certifications like CompTIA Linux+ or LPIC-1. Familiarity with remote desktop tools, ticketing systems, and command-line utilities is essential for effectively resolving technical issues. Excellent communication, patience, and problem-solving abilities help you deliver clear support and build trust with remote users. These skills ensure efficient resolution of incidents, high user satisfaction, and reliable system performance in distributed work environments.

What are some common challenges faced in a Remote Linux Desktop Support role, and how can they be managed effectively?

A common challenge in Remote Linux Desktop Support is troubleshooting issues without physical access to the user's device, which can make hardware-related problems more difficult to diagnose. Additionally, users may have highly customized environments, requiring support professionals to adapt quickly to various Linux distributions and configurations. Effective communication is crucial, as clear instructions help users resolve issues remotely. Staying updated on the latest Linux tools and remote management solutions also greatly enhances problem-solving efficiency and user satisfaction.

What is a Remote Linux Desktop Support specialist?

A Remote Linux Desktop Support specialist is an IT professional who provides technical assistance and troubleshooting for Linux-based desktop systems, often working remotely. Their responsibilities include resolving software, hardware, and network issues, installing and updating Linux distributions, and guiding users through technical problems via remote tools. They may also help with system optimization, security updates, and user account management. These specialists often support end-users, businesses, or teams utilizing Linux operating systems in their daily workflow. Strong communication skills and in-depth knowledge of various Linux distributions are essential for this role.

What is the difference between Remote Linux Desktop Support vs Remote Windows Desktop Support?

AspectRemote Linux Desktop SupportRemote Windows Desktop Support
Required CertificationsLinux certifications (e.g., LPIC, CompTIA Linux+)Microsoft certifications (e.g., MCSA, CompTIA A+)
Work EnvironmentPrimarily Linux-based systems, open-source toolsPrimarily Windows-based systems, proprietary software
Employer & Industry UsageTech companies, open-source communities, hosting providersCorporate IT, healthcare, finance sectors
Common Search & Comparison IntentUnderstanding Linux support roles, troubleshooting Linux desktopsSupporting Windows desktops, troubleshooting Windows issues

Remote Linux Desktop Support focuses on assisting users with Linux operating systems, requiring Linux-specific skills and certifications. In contrast, Remote Windows Desktop Support deals with Windows environments, emphasizing Microsoft certifications. Both roles involve remote troubleshooting, but they serve different user bases and system environments.

What are the most commonly searched types of Linux Desktop Support jobs in Michigan? The most popular types of Linux Desktop Support jobs in Michigan are:
What are popular job titles related to Remote Linux Desktop Support jobs in Michigan? For Remote Linux Desktop Support jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Remote Linux Desktop Support jobs in Michigan look for? The top searched job categories for Remote Linux Desktop Support jobs in Michigan are:
What cities in Michigan are hiring for Remote Linux Desktop Support jobs? Cities in Michigan with the most Remote Linux Desktop Support job openings:
Remote Linux Desktop Support jobs near you
Manager of Reliability Operations

Manager of Reliability Operations

Nexcess

Southfield, MI • On-site, Remote

$110K - $150K/yr

Full-time

Retirement

Posted 25 days ago

Job description

About Nexcess
Nexcess brings together a portfolio of hosting, cloud, and digital experience brands to deliver high-performance infrastructure and services to businesses worldwide.
Our platforms power mission-critical applications for thousands of customers. Reliability is foundational to everything we do. We operate complex environments spanning virtualization, storage, networking, and application hosting; where performance, availability, and consistency matter at scale.
This is a permanent, full-time, remote position.
US Pay Band -  $110K - $150K   Actual compensation will vary based on experience, skills, and location.
About the Role
We’re looking for a Manager of Reliability Operations to lead how we detect, respond to, and learn from failures across our platform ecosystem.
This role sits at the intersection of Operations and Engineering, bringing structure to incident response, accountability to follow-through, and clarity to reliability insights. You’ll ensure that what we learn from production directly improves how our platforms are built, operated, and scaled.
What You’ll DoOwn Reliability Operations & Incident Command
  • Continuously evolve and improve incident management, change management, and post-incident practices
  • Establish clear standards for incident declaration, severity, escalation, and communication
  • Ensure consistent execution across teams and continuous process improvement
  • Own the incident command function, including roles, structure, and operating procedures
  • Lead or oversee major incident response in a 24/7 production environment
  • Build and manage on-call incident commander rotations with global coverage
Drive Learning, Accountability & Reliability Strategy
  • Own post-incident reviews, ensuring strong root cause analysis and clear documentation
  • Translate incident trends into actionable reliability improvements
  • Drive completion of corrective actions across teams; escalate when needed
  • Define and maintain service performance and reliability targets (availability, latency, error rates)
  • Own observability strategy, including monitoring, alerting, and signal quality
  • Improve detection, reduce time to resolution, and increase platform resilience
  • Partner with Engineering and Operations on capacity planning, patching, and lifecycle decisions
  • Ensure reliability insights directly inform platform and infrastructure roadmaps
  • Collaborate with Security on vulnerability response, patch prioritization, and compliance alignment
Operate Across a Complex Platform Environment
  • Work across environments including virtualization platforms (VMware), distributed storage (Ceph), Linux-based systems, and hybrid cloud infrastructure
  • Support platforms that span dedicated hosting, managed applications, and high-availability cloud services
  • Ensure reliability practices scale across multiple products, brands, and customer environments
  • Provide regular, data-driven reporting to leadership on availability, incident trends, and operational performance
  • Act as the central authority on reliability insights across teams
What You Bring
  • Bachelor’s degree in Computer Science, Engineering, or a related field (or equivalent practical experience)
  • 7+ experience in systems operations, site reliability, or platform engineering 
  • 2+ years experience leading teams or major operational functions
  • Proven experience managing incidents in a 24/7 production environment
  • Strong background in troubleshooting, root cause analysis, and operational improvement
  • Experience with change management practices
Platform & Tooling Experience
  • Monitoring and observability platforms (e.g., Datadog, Prometheus, Grafana, New Relic)
  • Incident management and alerting tools (e.g., PagerDuty, Opsgenie)
  • Infrastructure and platform technologies (Linux systems, VMware, Ceph, cloud platforms)
  • Logging and telemetry systems (centralized logging, metrics, tracing)
  • Ability to translate complex technical data into clear insights
  • Strong communication skills, especially in high-pressure situations 

 

Nice to Have
  • Background in Computer Science, Engineering, or a related field
  • Experience in managed hosting, cloud infrastructure, or SaaS environments
  • Experience defining and tracking system reliability and performance targets
  • Familiarity with ITIL or similar operational frameworks
  • Exposure to VMware, Ceph, Linux, and Windows platforms
  • Relevant certifications (AWS, RHCE, etc.)

 

We Offer:
  • Traditional and Roth 401k with company matching
  • A collaborative team culture
  • Consistent/set work hours
  • Challenging non-redundant daily duties
  • A voice in how things get done

 

Disclaimer:
This job description is only a summary of the typical functions of the position. It is not intended to be an exhaustive or comprehensive list of all job responsibilities, tasks, or duties. Additional duties and tasks may be assigned as part of the job function. Liquid Web Inc. reserves the right to modify, interpret, or apply this job description in a way that best supports the organizational needs. The job description in no way creates or implies an employment contract. The employment contract remains “at will”.
Equal Employment Opportunity Policy: Liquid Web is committed to offering equal employment opportunity without regard to age, color, disability, gender, gender identity, genetic information, marital status, military status, national origin, race, religion, sexual orientation, veteran status, or any other legally protected characteristic.

 

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