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Remote Life Insurance Call Center Jobs in Ohio (NOW HIRING)

Kimbrell Agency

Life Insurance Agent

Columbus, OH · Remote

$50K - $100K/yr

Kimbrell Agency Remote Employment Type: Contractor Compensation $50,000 to $100,000 per year (plus ... You'll call these clients, set appointments, and meet virtually to help them find the best ...

The McCrimmon Agency

Life Insurance Agent

Dayton, OH · On-site +1

$30K - $160K/yr

This is a remote, commission-based opportunity for someone who values flexibility , personal growth , mentorship , and the opportunity of a long-term career in the life insurance industry. We believe ...

The McCrimmon Agency

Life Insurance Agent

Akron, OH · On-site +1

$30K - $160K/yr

This is a remote, commission-based opportunity for someone who values flexibility , personal growth , mentorship , and the opportunity of a long-term career in the life insurance industry. We believe ...

GIA Legacy Planning

Department Licensed Life Insurance Agent Locations Columbus, OH Remote status Fully Remote

GIA Legacy Planning

Department Licensed Life Insurance Agent Locations Columbus, OH Remote status Fully Remote

The McCrimmon Agency

Life Insurance Sales Agent

Columbus, OH · On-site +1

$30K - $160K/yr

Remote work with flexible hours * Full-time or part-time options * Training and mentorship provided ... Must be willing to obtain a life and health insurance license in your state. Licensing costs are ...

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Remote Life Insurance Call Center information

What is a remote life insurance call center?

A Remote Life Insurance Call Center job involves working from home to assist customers with their life insurance needs over the phone or through online communication platforms. Employees in these roles handle inquiries about policies, help clients understand coverage options, process applications, and sometimes provide quotes or support with claims. The job requires strong communication skills, attention to detail, and knowledge of life insurance products. Typically, remote call center agents must have a reliable internet connection, a quiet workspace, and may need to be licensed depending on the role and location.

What are the key skills and qualifications needed to thrive as a remote life insurance call center representative?

Success as a Remote Life Insurance Call Center Representative requires strong communication abilities, customer service experience, and typically a high school diploma or equivalent, with some employers preferring a life insurance license. Familiarity with customer relationship management (CRM) systems, call center software, and compliance protocols is often necessary. Outstanding soft skills include active listening, empathy, problem-solving, and resilience to handle high call volumes and sensitive conversations. These skills are vital to effectively address customer needs, ensure regulatory compliance, and build trust, which are all crucial for retention and sales performance in a remote environment.

What are some common challenges faced by remote life insurance call center representatives, and how can they be managed?

One common challenge in a remote life insurance call center role is maintaining consistent communication and collaboration with team members, as you may not have in-person interactions. Additionally, handling sensitive client information securely while working from home requires strict adherence to data protection protocols. Managing high call volumes and addressing complex customer questions about policies can also be demanding. To succeed, it's important to stay organized, leverage company-provided technology, attend virtual team meetings, and actively seek feedback and support from supervisors and peers.

What is the difference between Remote Life Insurance Call Center vs Remote Life Insurance Customer Service Representative?

AspectRemote Life Insurance Call CenterRemote Life Insurance Customer Service Representative
CredentialsBasic insurance licensing, communication skillsSame as call center roles, often requires licensing
Work EnvironmentCall center setting, team-based, remote options availableRemote, home-based, individual-focused
Employer & Industry UsageInsurance companies, third-party call centersInsurance providers, agencies, third-party services
Job FocusHandling inbound/outbound calls, policy info, salesCustomer inquiries, policy support, claims assistance

Both roles involve working remotely in the insurance industry and require similar licensing and communication skills. The main difference lies in the job focus: call center roles emphasize sales and outbound/inbound calls, while customer service representatives focus on policy support and customer inquiries. Understanding these distinctions can help job seekers choose the best fit for their skills and career goals.

What are the most commonly searched types of Life Insurance Call Center jobs in Ohio?

The most popular types of Life Insurance Call Center jobs in Ohio are:

What are popular job titles related to Remote Life Insurance Call Center jobs in Ohio?

For Remote Life Insurance Call Center jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Remote Life Insurance Call Center jobs in Ohio look for?

The top searched job categories for Remote Life Insurance Call Center jobs in Ohio are:

What cities in Ohio are hiring for Remote Life Insurance Call Center jobs?

Cities in Ohio with the most Remote Life Insurance Call Center job openings:

Remote Life Insurance Call Center jobs near you
Infographic showing various Remote Life Insurance Call Center job openings in Ohio as of September 2026, with employment types broken down into 1% As Needed, 73% Full Time, 19% Part Time, 6% Contract, and 1% Nights. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution.

Customer Service Representative Insurance

Independence, OH • On-site, Remote

American Automobile Association (AAA)
Non-Profits • 10K+ employees
Learn more about American Automobile Association (AAA)external

$21/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 11 days ago

AAA The Auto Club Group rating

7.4

Company rating: 7.4 out of 10

Based on 284 frontline employees who took The Breakroom Quiz

235th of 315 rated insurance

Job description

Customer Service Representative Insurance

AAA Auto Club Enterprises is hiring full-time, motivated Customer Service Representatives to join our industry-leading Insurance Call Center team.

If you're passionate about helping others and thrive in a fast-paced, member-focused environment, we want to hear from you!

What We Offer

  • Starting Pay: $21.00/hour
  • Bilingual Fluency: earn an additional $1.00/hour for English/Spanish fluency (assessment provided)
  • Location Requirement: Must reside within the State of Ohio
  • Remote Training Schedule: Fulltime (40 hours per week). 100% virtual training program lasting approximately 4 months. Training shifts will be scheduled anywhere between 10:00am-10:00pm Monday-Friday, with occasional Saturday shifts between 10:00am-8:00pm. When a Saturday shift is scheduled, a weekday off will be provided. During Bullpen (on-the-job training), Saturday shifts between 10:00am-8:00pm will include taking live calls.
  • Remote Work Schedule (Post-Training): Full-Time Schedule (40 hours/week). Work shifts will be scheduled within the hours of 10:00am-10:30pm Monday-Friday, and every Saturday between 10:00am-8:15pm. One weekday off will be provided each week.
  • Comprehensive Benefits Package
  • Growth & Advancement Opportunities


What You'll Do

  • Answer inbound calls and assist members with questions related to insurance policies and AAA memberships.
  • Deliver personalized, proactive solutions and recommend valuable products and services.
  • Engage with members using strong communication and a friendly, problem-solving mindset.
  • Think quickly and critically to resolve issues-this is not a scripted environment.
  • Navigate multiple systems and tools while actively listening and multitasking.
  • Maintain a positive, can-do attitude in a fast-paced and evolving environment.
  • Participate in ongoing coaching and development to continually enhance your performance.

Work-From-Home Requirements:

  • Dedicated, quiet workspace without interruptions.
  • You must have the ability to directly connect to ISP via Ethernet (No DSL, Satellite, Hot Spots, etc.). Modem/Router must be in the same room as the computer equipment with a minimum of 50-100 mbps download and 10 mbps upload. A company-provided computer and partial internet reimbursement are included to support the reasonable cost of your connectivity.
  • Demonstrated ability to uphold productivity and confidentiality in a remote setting.
  • Regular attendance in virtual team meetings and training sessions.
  • Availability during standard business hours and flexibility for possible shift adjustments.

  • What You'll Need

  • Prior customer service experience (recent call center experience preferred).
  • Spanish fluency is a plus!
  • Excellent communication skills (written, verbal, and listening).
  • Ability to multitask and navigate computer systems in real time.
  • A flexible, "can-do" mindset and willingness to adapt to change.
  • High school diploma or GED.
  • Ability to pass a background check and drug screening.
  • Must reside within the State of Ohio.

Remarkable benefits:

Health coverage for medical, dental, vision

401(K) saving plans with company match AND Pension

Tuition assistance

Floating holidays and PTO for community volunteer programs

Paid parental leave

Wellness programs

Employee discounts (membership, insurance,

travel, entertainment, services and more!)

Auto Club Enterprises is the largest club within the national AAA federation. We have nearly 17,000 employees in 24 states helping more than 18 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity - we win. All of Us! With our national brand recognition, long-standing reputation since 1900, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.

"Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value."

AAA is an Equal Opportunity Employer

Our organization participates in E-Verify

What AAA The Auto Club Group employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

American Automobile Association logo

About American Automobile Association

Sourced by ZipRecruiter

The American Automobile Association (AAA), headquartered in Heathrow, Florida, USA, is a reputable force in the automotive and insurance industry. Originating in 1902, it began as a coalition of motor clubs with the common goal of providing better roads and travel conditions for motorists. Today, AAA is a comprehensive, multifaceted organization that offers a range of services, including roadside assistance, auto repair services, travel agency services, and diverse insurance products - Auto, Home, Life and more. A significant principle for AAA is to continuously deliver value to their 61 million members through safety, security and peace of mind. The company's mission and core values focus on championing its members' rights and interests, advocating innovation, integrity, teamwork and respect.

Industry

Non-profits

Company size

10,000+ Employees

Headquarters location

Heathrow, FL, US

Year founded

1902

Social media

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