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Remote Level 2 It Support Jobs in Sumter, SC (NOW HIRING)

Varsity Tutors

Information Technology Tutor

Columbia, SC · Remote

$18 - $40/hr

Our AI-powered Tutor Copilot enhances your sessions with real-time instructional support, lesson ... Priority given to those with tutoring experience, teaching experience, and graduate-level education.

Ask IT consulting

Ruby On Rails Developer

Columbia, SC · Remote

$94K - $130K/yr

Company Description Ask IT Consulting is an equal opportunity employer. All qualified applicants ... Columbia, SC Duration: 7 months Job ID: 7510 Pay rate: 95/ Hour on C2C THIS IS 100% REMOTE POSITION ...

Varsity Tutors

CompTIA A+ Tutor

Columbia, SC · Remote

$25 - $40/hr

... Core 2 examinations. Ability to explain hardware components, networking protocols, and troubleshooting steps while preparing candidates for CompTIA A+ certification and IT support careers.

Focused HR Solutions

8-11 Project Manager

Columbia, SC · Remote

Level: Consultant. Qualifications: * Microsoft Office Suite Yes 1 Advanced Within 6 Months 2 - 4 ... 2 Years; * Strong background in project management in a healthcare insurance information technology ...

Ask IT consulting

Network Architect-Consultant

Columbia, SC · Remote

$60 - $80.25/hr

Title: Network Architect - Consultant Duration:12 months Remote Work Availability: 25% Design ... EXCELLENT COMMUNICATIONS SKILLS SELF STARTER MINIMAL MANAGEMENT REQUIRED Additional Information All ...

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All JobsLevel 2 It Support JobsRemote Level 2 It Support JobsRemote Level 2 It Support Jobs in Sumter, SC

Remote Level 2 It Support information

See Sumter, SC salary details

$13

$24

$40

How much do remote level 2 it support jobs pay per hour?

As of Jul 31, 2026, the average hourly pay for remote level 2 it support in Sumter, SC is $24.98, according to ZipRecruiter salary data. Most workers in this role earn between $19.90 and $28.03 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Level 2 IT Support specialist, and why are they important?

To excel as a Remote Level 2 IT Support specialist, you need advanced troubleshooting skills, strong knowledge of operating systems and networks, and usually a relevant IT degree or certifications like CompTIA A+ or Microsoft Certified: Windows Support. Familiarity with remote desktop tools, ticketing systems, and diagnostic utilities is essential for resolving complex user issues. Outstanding communication, patience, and problem-solving abilities help build trust and efficiently assist users remotely. These competencies ensure timely resolution of technical problems, minimize downtime, and maintain high levels of user satisfaction in a distributed work environment.

What are some common challenges faced by Remote Level 2 IT Support professionals, and how can they effectively address them?

Remote Level 2 IT Support professionals often encounter challenges such as troubleshooting complex technical issues without physical access to devices, managing multiple support tickets simultaneously, and communicating clearly with end-users who may have varying levels of technical knowledge. To address these challenges, it's important to leverage remote diagnostic tools, maintain organized ticket management, and develop strong communication skills to guide users through solutions. Regular collaboration with Level 1 and Level 3 support teams also helps ensure escalated issues are resolved efficiently and knowledge is shared across the team.

What are Remote Level 2 IT Support roles?

Remote Level 2 IT Support professionals provide technical assistance to users by resolving more complex IT issues that cannot be solved by Level 1 support. They work remotely to troubleshoot software, hardware, and network problems, often using remote access tools and advanced diagnostic methods. These specialists may also escalate unresolved issues to higher-level engineers, maintain documentation, and contribute to system improvements. Strong communication skills and in-depth technical knowledge are essential for this role.

What is the difference between Remote Level 2 It Support vs Remote Help Desk Technician?

AspectRemote Level 2 It SupportRemote Help Desk Technician
CertificationsCompTIA A+, Network+; Microsoft CertifiedCompTIA A+; Basic certifications
Work EnvironmentTechnical support, troubleshooting complex issuesCustomer support, basic troubleshooting
Employer UsageIT departments, managed service providersHelp desk services, IT support companies
Search IntentTechnical problem-solving, advanced supportBasic support, customer service

Remote Level 2 It Support involves handling more complex technical issues, requiring advanced certifications and troubleshooting skills. In contrast, Remote Help Desk Technicians focus on basic customer support and initial troubleshooting. Both roles are essential in IT support but differ in complexity and responsibilities.

What are popular job titles related to Remote Level 2 It Support jobs in Sumter, SC? For Remote Level 2 It Support jobs in Sumter, SC, the most frequently searched job titles are:
What job categories do people searching Remote Level 2 It Support jobs in Sumter, SC look for? The top searched job categories for Remote Level 2 It Support jobs in Sumter, SC are:
What cities near Sumter, SC are hiring for Remote Level 2 It Support jobs? Cities near Sumter, SC with the most Remote Level 2 It Support job openings:
Remote Level 2 It Support jobs near you
Infographic showing various Remote Level 2 It Support job openings in Sumter, SC as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $51,961 per year, or $25 per hour.

2nd and 3rd Level IT Support Technician

Praktikant / Werkstudent (w/m/d) Baumanagement

Alcolu, SC • Remote

$19.75 - $27.25/hr

Full-time

Medical

Re-posted 15 days ago

Job description

Company Description

Creating a future worth living for future generations gets us out of bed every morning. Depending on the project, we are consultants, implementers, or both for sustainable, innovative and economical solutions for real estate, industry, energy and infrastructure. Our more than 6,500 employees at over 80 locations worldwide support our customers in interdisciplinary teams. Our thinking is both visionary and realistic. We work independently and as part of a team. With passion and the latest technologies. We unite. Join us at Dreso and let's create a world we want to live in.

Job Description

We are looking for a Level 2 / Level 3 IT Support Technician to join our IT team in a fully remote role. The position provides advanced technical support to internal users across different countries and global regions, while also contributing to system administration and network operations to ensure stable and secure IT services.

Due to the international scope of the role, working hours are not fixed and may include evening, night, weekend, or rotating shifts, depending on the regions being supported.
 

Key Responsibilities

  • Provide Level 2 and Level 3 IT support to internal users via ticketing systems, email, and remote support tools.
  • Support users located in multiple countries and time zones.
  • Diagnose and resolve advanced hardware, software, operating system, and connectivity issues.
  • Perform system administration tasks, including user environments, servers, and core IT services.
  • Provide network support, including troubleshooting LAN/WAN, VPN, DNS, DHCP, and connectivity issues.
  • Document incidents, requests, and resolutions accurately in the IT ticketing tool.
  • Escalate critical or complex issues to specialized teams or vendors when required.
  • Support user onboarding and offboarding (accounts, permissions, devices, access).
  • Follow IT procedures, standards, and security policies.
  • Contribute to improving support processes, system reliability, and user experience.

Working Model & Schedule

  • Fully remote position.
  • Shift-based role with no fixed working hours.
  • Availability to work evenings, night shifts, weekends, and on-call rotations, depending on business and regional needs.
  • Shift planning will be organized in advance according to operational requirements.

Technical additions

  • System Administration (Windows / basic Linux environments)
  • Active Directory / Azure AD
  • Network administration fundamentals
  • VPN, DNS, DHCP, and connectivity troubleshooting
  • Microsoft 365 administration
  • Endpoint and system troubleshooting

Ticket handling

  • SLAs and escalation management
  • Advanced incident prioritization based on urgency and business impact
  • Ownership of tickets through full resolution
  • Root cause analysis and continuous improvement

Knowledge base / documentation

  • Maintaining and updating FAQs, runbooks, procedures, and standard solutions
  • Documenting recurring incidents and resolutions
  • Supporting knowledge sharing within the IT team
Qualifications
  • Minimum 5 years of experience in IT Support, Service Desk, Systems Administration, or similar roles.
  • Proven experience working at Level 2 / Level 3 support.
  • Strong communication and problem-solving skills.
  • A HIGH LEVEL OF ENGLISH (C1) IS REQUIERED FOR THIS POSITION.
  • Willingness and availability to work in a fully remote, shift-based environment with non-fixed schedules, including night shifts.
Additional Information
  • To ensure your work-life balance, we offer the option of mobile working
  • We promote your professional and personal development through individual training and further education at the Drees & Sommer Academy
  • We support your health with a bonus for sports enthusiasts. We offer the possibility of subscribing to a private health insurance policy
  • Employees benefit from tax advantages related to their commuting expenses for the office
  • Fiscal advantages for employees expenses in meal costs during the worktime. Employee referral program with attractive bonus scheme 
  • Supporting career and family by receiving tax benefits for kindergarten expenses

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