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Remote Level 2 It Support Jobs in Lancaster, SC (NOW HIRING)

1 point system

Data Center Program Manager

Fort Mill, SC · Remote

$123K/yr

Understand the technical aspects of data center / IT infrastructure support and delivery, and ITSM ... Develop high-level and detail project plans. * Ensure the scope and approach are understood by all ...

1 point system

Data Engineer

Rock Hill, SC · Remote

$117K - $140K/yr

... support as needed. Demonstrate an ability to work independently. Adhere to all the industry level ... Bachelor's degree in Computer Science, Information Technology or equivalent work experience. 8+ ...

TEKsystems

Supervision Support Specialist

Fort Mill, SC · Remote

$25 - $33/hr

Delivered exceptional customer service while assisting with technology navigation, industry ... remote position. Application Deadline This position is anticipated to close on Aug 25, 2026. About ...

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Remote Level 2 It Support information

See Lancaster, SC salary details

$12

$23

$38

How much do remote level 2 it support jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for remote level 2 it support in Lancaster, SC is $23.92, according to ZipRecruiter salary data. Most workers in this role earn between $19.09 and $26.88 per hour, depending on experience, location, and employer.

What skills and qualifications are needed for remote level 2 IT support?

To excel as a Remote Level 2 IT Support specialist, you need advanced troubleshooting skills, strong knowledge of operating systems and networks, and usually a relevant IT degree or certifications like CompTIA A+ or Microsoft Certified: Windows Support. Familiarity with remote desktop tools, ticketing systems, and diagnostic utilities is essential for resolving complex user issues. Outstanding communication, patience, and problem-solving abilities help build trust and efficiently assist users remotely. These competencies ensure timely resolution of technical problems, minimize downtime, and maintain high levels of user satisfaction in a distributed work environment.

What challenges do remote level 2 IT support professionals face and how can they address them?

Remote Level 2 IT Support professionals often encounter challenges such as troubleshooting complex technical issues without physical access to devices, managing multiple support tickets simultaneously, and communicating clearly with end-users who may have varying levels of technical knowledge. To address these challenges, it's important to leverage remote diagnostic tools, maintain organized ticket management, and develop strong communication skills to guide users through solutions. Regular collaboration with Level 1 and Level 3 support teams also helps ensure escalated issues are resolved efficiently and knowledge is shared across the team.

What is a remote level 2 IT support?

Remote Level 2 IT Support professionals provide technical assistance to users by resolving more complex IT issues that cannot be solved by Level 1 support. They work remotely to troubleshoot software, hardware, and network problems, often using remote access tools and advanced diagnostic methods. These specialists may also escalate unresolved issues to higher-level engineers, maintain documentation, and contribute to system improvements. Strong communication skills and in-depth technical knowledge are essential for this role.

What is the difference between Remote Level 2 It Support vs Remote Help Desk Technician?

AspectRemote Level 2 It SupportRemote Help Desk Technician
CertificationsCompTIA A+, Network+; Microsoft CertifiedCompTIA A+; Basic certifications
Work EnvironmentTechnical support, troubleshooting complex issuesCustomer support, basic troubleshooting
Employer UsageIT departments, managed service providersHelp desk services, IT support companies
Search IntentTechnical problem-solving, advanced supportBasic support, customer service

Remote Level 2 It Support involves handling more complex technical issues, requiring advanced certifications and troubleshooting skills. In contrast, Remote Help Desk Technicians focus on basic customer support and initial troubleshooting. Both roles are essential in IT support but differ in complexity and responsibilities.

What job categories do people searching Remote Level 2 It Support jobs in Lancaster, SC look for?

The top searched job categories for Remote Level 2 It Support jobs in Lancaster, SC are:

What cities near Lancaster, SC are hiring for Remote Level 2 It Support jobs?

Cities near Lancaster, SC with the most Remote Level 2 It Support job openings:

Remote Level 2 It Support jobs near you
Infographic showing various Remote Level 2 It Support job openings in Lancaster, SC as of August 2026, with employment types broken down into 66% Full Time, 17% Part Time, and 17% Contract. Highlights an 100% Remote job distribution, with an average salary of $49,761 per year, or $23.9 per hour.

Application Support Engineer

1 point system

Fort Mill, SC • Remote

$35/hr

Contractor

Re-posted 9 hours ago

Job description

Hi ,
I hope you're doing well.

I'm reaching out regarding an exciting opportunity that I believe aligns well with your background and skill set.

To move forward, could you please provide the following details along with latest copy of resume:

Work Authorization and Expiry (If any)

LinkedIn Profile URL

Current Location with Zip code

Pay Expectation on W2 (hourly)

Complete JD:

Job Title

Application Support Engineer

Client

Confidential

Location

USA Remote

Rate

$35/hr on W2

Experienced and highly skilled IT support engineer Tier 3 to provide expert level technical support and advanced troubleshooting for enterprise IT systems. This role serves as the highest escalation point for complex technical issues and works closely with engineering, and operations teams to ensure stable and secure IT services.
Key responsibilities:
Provide advanced Level 3 support for escalated technical incidents affecting enterprise users, systems, and infrastructure.
Critical requirement: Advanced experience in handling Google Workspace tickets including Chrome OS, device management, and Android/IOS device management
Troubleshoot and resolve complex issues related to Windows, macOS, networking, cloud services, identity management, and endpoint platforms
Act as the final escalation point for unresolved incidents from Tier 1 and Tier 2 support teams
Perform deep technical analysis, root cause identification, and long-term corrective action for recurring issues
Ensure SLA adherence and contribute to continuous service improvement initiatives
Skills:
8-10yrs of experience in enterprise IT support, system administration, or infrastructure roles
Advanced expertise in Windows, macOS, and Chrome.
Strong understanding of ITIL processes including incident, problem, change, and release management
• What type of education is needed for this position: HS
• Is industry experience needed for this role and why: Yes
• Will the client pay for travel and expenses: No
• What are the chances for extension: TBD

Thank You

Ranjeet Kumar | 1Point System LLC

Senior Technical Recruiter