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Remote L3 Support Engineer Jobs in Austin, TX (NOW HIRING)

NextSilicon

HPC Field Applications Engineer

Austin, TX · On-site +1

We are looking for an experienced HPC and AI application field support engineer to join our pre ... Location : Hybrid in either our Austin, TX or Minneapolis, MN offices preferred but Remote ...

YO AI Labs

CUDA Software Engineer - Remote

Austin, TX · Remote

$60 - $100/hr

Remote Job Overview We are seeking experienced CUDA Engineering Experts to support a cutting-edge GPU optimization project. You will apply your expertise in CUDA, C++, and GPU programming to analyze ...

New

YO AI Labs

AI Consulting Expert - Remote

Austin, TX · Remote

$100 - $200/hr

Collaborate remotely with project teams to support continuous AI improvement. Required Skills ... Prompt Engineering * AI Output Evaluation * Quality Assurance * Technical & Report Writing

VetsEZ

Data Engineer (Remote Opportunity)

Austin, TX · On-site +1

$113K - $136K/yr

We are currently looking for a Data Engineer for a 100% remote position on a large federal ... This role focuses on designing, developing, and maintaining scalable data solutions that support ...

VetsEZ

Data Engineer (Remote Opportunity)

Austin, TX · On-site +1

$113K - $136K/yr

We are currently looking for a Data Engineer for a 100% remote position on a large federal ... This role focuses on designing, developing, and maintaining scalable data solutions that support ...

BitDeer

South North Network SRE Expert (SME)

Austin, TX · On-site +1

... support the AI revolution. Bitdeer handles complex processes involved in computing such as ... Multi-site DCI overlay/underlay connecting 4 US DCs with consistent L2/L3 services. * BGP (eBGP ...

YO AI Labs

CUDA Engineering Expert - Remote

Austin, TX · Remote

$60 - $100/hr

Remote Job Overview We are seeking experienced CUDA Engineering Experts to support a cutting-edge GPU optimization project. You will apply your expertise in CUDA, C++, and GPU programming to analyze ...

New

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Remote L3 Support Engineer information

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How much do remote l3 support engineer jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for remote l3 support engineer in Austin, TX is $39.52, according to ZipRecruiter salary data. Most workers in this role earn between $29.33 and $46.20 per hour, depending on experience, location, and employer.

What is a remote L3 support engineer?

Remote L3 Support Engineers, also known as Level 3 support engineers, are specialized IT professionals who handle the most complex technical issues that cannot be resolved by lower-tier support teams (L1 and L2). Working remotely, they diagnose and solve advanced software, hardware, or network problems, often collaborating with developers or product teams. Their expertise is crucial for resolving critical incidents, providing root cause analysis, and implementing long-term solutions. They may also create documentation and offer guidance to other support levels to prevent recurring issues.

What are the key skills and qualifications needed to thrive as a remote L3 support engineer?

To thrive as a Remote L3 Support Engineer, you need advanced troubleshooting skills, in-depth knowledge of operating systems and networks, and typically a degree in computer science or related field. Expertise with ticketing systems, remote desktop tools, scripting languages, and certifications such as CompTIA Network+ or Microsoft Certified Solutions Expert (MCSE) are highly valuable. Strong analytical thinking, communication, and customer service skills help in resolving complex issues and collaborating with both clients and internal teams. These abilities ensure timely resolution of critical problems, maintain system reliability, and enhance client satisfaction in a remote support environment.

What are the main challenges faced by remote L3 support engineers, and how can candidates prepare for them?

Remote L3 Support Engineers often face complex technical issues that require in-depth troubleshooting and collaboration across multiple teams. One common challenge is diagnosing problems without physical access to hardware, which demands strong analytical skills and effective use of remote diagnostic tools. Additionally, balancing multiple high-priority incidents while maintaining clear communication with clients and internal stakeholders is essential. Candidates can prepare by gaining hands-on experience with remote support technologies, practicing clear documentation, and developing strong problem-solving abilities.

What is the difference between Remote L3 Support Engineer vs Remote Network Support Engineer?

AspectRemote L3 Support EngineerRemote Network Support Engineer
Required CredentialsTypically certifications like CompTIA Network+, Cisco CCNA, or equivalentSimilar certifications such as Cisco CCNA, CompTIA Network+
Work EnvironmentProvides advanced technical support, troubleshooting complex issues, often in IT or tech companiesFocuses on network infrastructure, troubleshooting network problems remotely
Employer & Industry UsageUsed in IT service providers, tech companies, and enterprise support teamsCommon in telecom, internet service providers, and large corporate networks

The Remote L3 Support Engineer and Remote Network Support Engineer roles share similar certifications and work environments, often overlapping in technical skills. However, L3 engineers handle broader, more complex issues across various systems, while Network Support Engineers specialize specifically in network infrastructure and connectivity problems.

What are popular job titles related to Remote L3 Support Engineer jobs in Austin, TX?

For Remote L3 Support Engineer jobs in Austin, TX, the most frequently searched job titles are:

What job categories do people searching Remote L3 Support Engineer jobs in Austin, TX look for?

The top searched job categories for Remote L3 Support Engineer jobs in Austin, TX are:

What cities near Austin, TX are hiring for Remote L3 Support Engineer jobs?

Cities near Austin, TX with the most Remote L3 Support Engineer job openings:

Remote L3 Support Engineer jobs near you
Infographic showing various Remote L3 Support Engineer job openings in Austin, TX as of June 2026, with employment types broken down into 50% Full Time, and 50% Contract. Highlights an 100% Remote job distribution, with an average salary of $82,201 per year, or $39.5 per hour.

NERC Compliance Engineer

Electric Power Engineers

Austin, TX • On-site, Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted yesterday

Job description

Overview
We are designing the grid of the future!
We are seeking a Power Systems Engineer to join our team supporting power plant testing, commissioning, and compliance verification for generation facilities across North America.
In this role, you will lead and support remote and on-site generator compliance testing for renewable and conventional generation assets, ensuring facilities meet applicable NERC and ISO requirements. You will coordinate with on-site teams, guide testing procedures in real time, and analyze test results to validate proper plant and controller performance.
This position offers a unique opportunity to work on specialized generator compliance testing, including ISO (ERCOT, SPP, PJM, etc) and NERC (MOD-025, MOD-026, and MOD-027) testing, while collaborating with plant operators, engineers, and equipment vendors to support reliable grid operations.
Responsibilities
How you can make an impact:
  • Lead and support generator compliance testing and commissioning activities for renewable and conventional power plants.
  • Conduct and oversee remote testing sessions, directing on-site technicians and plant operators during testing procedures.
  • Provide real-time guidance to on-site teams executing testing protocols at generation facilities.
  • Monitor and analyze live test data to verify plant performance and identify potential issues.
  • Support compliance testing for NERC standards including MOD-025, MOD-026, and MOD-027.
  • Work with plant operators, SCADA teams, OEMs, and other stakeholders to ensure proper test execution.
  • Interpret test results and prepare technical reports documenting compliance and plant performance.
  • Assist in the development and improvement of testing procedures and workflows.
  • Support engineering analysis related to power plant controllers, inverter-based resources, and generator performance.

Qualifications
Bring your passion, here's what's needed:
  • Bachelor's degree in Electrical Engineering with a focus in power systems.
  • Experience supporting power plant testing, commissioning, or generator compliance activities.
  • Familiarity with ERCOT and/or NERC compliance testing requirements.
  • Experience with MOD-025, MOD-026, and MOD-027 testing standards.
  • Understanding of power plant controllers and generator control systems.
  • Ability to lead technical discussions and direct on-site teams during testing activities.
  • Strong communication skills and confidence presenting technical information to stakeholders.
  • Ability to analyze technical data and produce clear engineering documentation and reports.
  • Experience leveraging AI and automation tools responsibly to improve quality, productivity and innovation
Preferred Qualifications
  • Experience conducting generator performance testing for renewable or conventional generation facilities.
  • Familiarity with SCADA systems, plant control systems, or inverter-based resources.
  • Knowledge of power flow and power system fundamentals.
  • Experience working with utilities, independent power producers, or renewable developers.

Lead the Change!
Be a part of an innovative team shaping the grid of the future through advanced energy intelligence. For more than half a century, Electric Power Engineers (EPE) has partnered with power and energy clients across the globe, providing consulting expertise and energy intelligence software solutions for complex engineering and grid modeling challenges. As leaders in the renewables space, we are focused on building a modern, secure, and resilient grid. Join us in making an impact on the communities we serve and the environment in which we live. Together we can transform the future of energy.
How we support you:
  • Comprehensive health and wellness benefits including medical, dental, and vision with 100% premium coverage for you
  • Generous PTO and paid holidays
  • MyShare Employee Ownership Program
  • Work with industry leaders
  • 401K, up to a 4% match (100% vested from day 1)
  • Flexible Work including hybrid and remote possibilities based on position.

Location: This position will be remote US or Canada
Travel: Occasional travel may be needed (10% or less)
EPE is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster, and its supplement are available using the following links: EEOC is the Law Poster
Third-Party Recruiting Notification
EPE does not accept unsolicited resumes from third-party recruiters. Any unsolicited third-party resumes forwarded by recruiters to EPE via our career page or to any of our managers or employees will be considered public information, may be treated as a direct application from the person identified in the resume, and will not be eligible for placement fee payment to the agency. EPE will not pay a fee to a third-party recruiter or agency without a previously signed third-party agreement and has not coordinated their recruiting activity with the appropriate member of the Talent Acquisition team.
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