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Remote L3 Support Engineer Jobs in California (NOW HIRING)

Amiri Recruiting

Enterprise Engineer

San Francisco, CA · Remote

Enterprise Engineer SF/NYC/Remote Skills Relevant Skills and Experience What You'll Do (Day-to-Day ... Ability to work cross functionally with deployed and support engineers * Familiarity with AI ...

GFiber

HR Application Engineer

Sunnyvale, CA · Remote

Role Description We are seeking an HR Application Engineer to own and evolve our Hire-to-Retire ... L2/L3 technical support and managing vendor SLAs. * Stakeholder Liaison: Act as the primary ...

ICF

Substation Physical Engineer - REMOTE

San Luis Obispo, CA · Remote

$106K - $135K/yr

Substation Physical Engineer - REMOTE Location: Remote US Ready to make a difference? ICF is ... Support client meetings, technical discussions, and project planning efforts * Participate in site ...

ICF

Substation Physical Engineer - REMOTE

Los Angeles, CA · Remote

$106K - $135K/yr

Substation Physical Engineer - REMOTE Location: Remote US Ready to make a difference? ICF is ... Support client meetings, technical discussions, and project planning efforts * Participate in site ...

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Remote L3 Support Engineer information

What is the difference between Remote L3 Support Engineer vs Remote Network Support Engineer?

AspectRemote L3 Support EngineerRemote Network Support Engineer
Required CredentialsTypically certifications like CompTIA Network+, Cisco CCNA, or equivalentSimilar certifications such as Cisco CCNA, CompTIA Network+
Work EnvironmentProvides advanced technical support, troubleshooting complex issues, often in IT or tech companiesFocuses on network infrastructure, troubleshooting network problems remotely
Employer & Industry UsageUsed in IT service providers, tech companies, and enterprise support teamsCommon in telecom, internet service providers, and large corporate networks

The Remote L3 Support Engineer and Remote Network Support Engineer roles share similar certifications and work environments, often overlapping in technical skills. However, L3 engineers handle broader, more complex issues across various systems, while Network Support Engineers specialize specifically in network infrastructure and connectivity problems.

What are the main challenges faced by remote L3 support engineers, and how can candidates prepare for them?

Remote L3 Support Engineers often face complex technical issues that require in-depth troubleshooting and collaboration across multiple teams. One common challenge is diagnosing problems without physical access to hardware, which demands strong analytical skills and effective use of remote diagnostic tools. Additionally, balancing multiple high-priority incidents while maintaining clear communication with clients and internal stakeholders is essential. Candidates can prepare by gaining hands-on experience with remote support technologies, practicing clear documentation, and developing strong problem-solving abilities.

What are the key skills and qualifications needed to thrive as a remote L3 support engineer?

To thrive as a Remote L3 Support Engineer, you need advanced troubleshooting skills, in-depth knowledge of operating systems and networks, and typically a degree in computer science or related field. Expertise with ticketing systems, remote desktop tools, scripting languages, and certifications such as CompTIA Network+ or Microsoft Certified Solutions Expert (MCSE) are highly valuable. Strong analytical thinking, communication, and customer service skills help in resolving complex issues and collaborating with both clients and internal teams. These abilities ensure timely resolution of critical problems, maintain system reliability, and enhance client satisfaction in a remote support environment.

What is a remote L3 support engineer?

Remote L3 Support Engineers, also known as Level 3 support engineers, are specialized IT professionals who handle the most complex technical issues that cannot be resolved by lower-tier support teams (L1 and L2). Working remotely, they diagnose and solve advanced software, hardware, or network problems, often collaborating with developers or product teams. Their expertise is crucial for resolving critical incidents, providing root cause analysis, and implementing long-term solutions. They may also create documentation and offer guidance to other support levels to prevent recurring issues.
What are the most commonly searched types of L3 Support Engineer jobs in California? The most popular types of L3 Support Engineer jobs in California are:
What are popular job titles related to Remote L3 Support Engineer jobs in California? For Remote L3 Support Engineer jobs in California, the most frequently searched job titles are:
What job categories do people searching Remote L3 Support Engineer jobs in California look for? The top searched job categories for Remote L3 Support Engineer jobs in California are:
What cities in California are hiring for Remote L3 Support Engineer jobs? Cities in California with the most Remote L3 Support Engineer job openings:
Remote L3 Support Engineer jobs near you
Infographic showing various Remote L3 Support Engineer job openings in California as of August 2026, with employment types broken down into 60% Full Time, and 40% Contract. Highlights an 100% Remote job distribution.

Enterprise Engineer

Amiri Recruiting

San Francisco, CA • Remote

Full-time

Re-posted 28 days ago

Job description

Enterprise Engineer
SF/NYC/Remote

Skills

Relevant Skills and Experience

What You’ll Do (Day-to-Day)

  • Understand Enterprise customer's needs and design product solutions
  • Work across all the stack: infra, frontend client, backend, web, IDE extensions
  • Scale the infrastructure across environments and like FedRAMP, and more
  • Build secure and reliable systems for the most critical enterprise workloads
  • Work with customers to make sure they successfully using the product

Must-Have:

  • 4+ years in Software engineer role or Infrastructure Engineering
  • Solid experience with backend technologies
  • Ability to work across the entire stack and become an expert quickly
  • Desire to ship products that drive massive revenue impact
  • Ability to work cross functionally with deployed and support engineers
  • Familiarity with AI-powered developer tools