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Remote Avaya Engineer Jobs in California (NOW HIRING)

Five9

Senior Asset Development Engineer

San Ramon, CA · On-site +1

$319K/yr

This is a full-time remote position that can be worked from anywhere in the Continental US. The ... Avaya is a plus. * 3+ years development experience in web-based applications (HTML5, JavaScript ...

Five9

Asset Architecture

San Ramon, CA · On-site +1

$232K/yr

The candidate will be expected to work in a remote team environment via web conferences, and via ... Strong software development background as a full-stack developer. * Experience working with end-to ...

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Remote Avaya Engineer information

What is a Remote Avaya Engineer?

A Remote Avaya Engineer is a technical professional who specializes in installing, configuring, maintaining, and troubleshooting Avaya communication systems, such as VoIP phones, call centers, and unified communications platforms, while working remotely. They provide support to organizations by managing and optimizing Avaya hardware and software, ensuring reliable and secure communication networks. Remote Avaya Engineers typically collaborate with IT teams, handle system upgrades, and offer remote assistance to resolve technical issues, often working from home or offsite locations.

What are some common challenges Remote Avaya Engineers face when supporting clients across different time zones?

Remote Avaya Engineers often support clients located in various regions, which can lead to challenges such as coordinating troubleshooting sessions at odd hours and managing urgent issues outside of regular business times. Effective communication and time management skills are essential to ensure prompt support and minimal disruption for clients. Additionally, engineers must be adept at remote diagnostics and problem-solving, as on-site intervention is rarely possible, making thorough documentation and strong virtual collaboration crucial components of the role.

What is the difference between Remote Avaya Engineer vs Remote Cisco Collaboration Engineer?

AspectRemote Avaya EngineerRemote Cisco Collaboration Engineer
CertificationsAvaya Certified Support Specialist, Avaya Aura certificationsCisco CCNA Collaboration, Cisco CCNP Collaboration
Work EnvironmentTelecommuting, client sites, network operations centersRemote support, client sites, network infrastructure environments
Industry UsageTelecommunications, enterprise communication systemsIT, telecommunications, enterprise collaboration solutions
Common Search/ComparisonYesYes

The Remote Avaya Engineer and Remote Cisco Collaboration Engineer roles share similarities in certifications, work environments, and industry usage. Both focus on supporting enterprise communication systems remotely, but they specialize in different platforms—Avaya and Cisco. Your choice depends on the specific technology stack your employer uses or your career focus in either Avaya or Cisco collaboration solutions.

What are the key skills and qualifications needed to thrive as a Remote Avaya Engineer, and why are they important?

To thrive as a Remote Avaya Engineer, you need strong expertise in telecommunications, VoIP technologies, and Avaya systems, typically backed by relevant experience or certifications such as Avaya Certified Implementation Specialist (ACIS) or Avaya Certified Support Specialist (ACSS). Proficiency with Avaya Aura, Communication Manager, Session Manager, and remote diagnostic tools is essential. Outstanding problem-solving, communication, and customer service skills help you efficiently address client issues and collaborate with remote teams. These skills ensure reliable system performance, effective remote support, and high client satisfaction in a distributed work environment.
What are the most commonly searched types of Avaya Engineer jobs in California? The most popular types of Avaya Engineer jobs in California are:
What are popular job titles related to Remote Avaya Engineer jobs in California? For Remote Avaya Engineer jobs in California, the most frequently searched job titles are:
What job categories do people searching Remote Avaya Engineer jobs in California look for? The top searched job categories for Remote Avaya Engineer jobs in California are:
What cities in California are hiring for Remote Avaya Engineer jobs? Cities in California with the most Remote Avaya Engineer job openings:
Remote Avaya Engineer jobs near you

Senior Asset Development Engineer

Five9

San Ramon, CA • On-site, Remote

$319K/yr

Full-time, Part-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 16 days ago

Job description

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.

Our Professional Services development team is growing, and we are seeking a Senior Asset Development Engineer. This is a full-time remote position that can be worked from anywhere in the Continental US. The Asset Development group is focused on delivering products in a rapid development cycle to augment and extend Five9 core product offerings. This role consists of rapid product development leveraging modern development methodologies and tools that automate the definition, architecture, development, and delivery of software products.

The candidate will be expected to work in a team environment via web conferences, and chat collaboration. The candidate must be a self-starter, able to work independently while staying in sync with the rest of the team.

If you thrive on challenging, ever-changing development projects, then this may be just the position for you!

Required Skills:

  • Strong software development background. Experience working with end-to-end tool chains including project definition and organization, source control, linting, test automation.
  • Recent experience with Jira, Confluence, Visual Studio Code, Git.
  • Expert in: JavaScript, Typescript, HTML, Node.js.
  • Proficient in: Typescript, Nest.js, VueJS
  • Toolchain: Visual Studio Code, Jira, Confluence, Git
  • An understanding of cloud-based software development considerations and architectures (Google Cloud, AWS, etc.) and web-based API interfaces (SOAP, REST, AJAX, WebSockets, etc.)
  • Familiarity with unix based command line shell usage.
  • Knowledge of Contact Center technologies a plus.

Qualifications:

  • 5+ years experience in application or integration software development. Application development related to Computer-Telephony Integration (CTI) with systems such as Cisco ICM/UCCE, Genesys, or Avaya is a plus.
  • 3+ years development experience in web-based applications (HTML5, JavaScript) and associated frameworks such as ReactJS, VueJS, Angular, SASS, PostCSS, jQuery, Marionette, Backbone, Bootstrap, Foundation, etc.
  • 1+ years experience with web application hosting services such as Google Cloud, AWS, Azure, and self-hosted Node.js services.
  • BA/BS degree or equivalent work experience is required.

Work Location: This role is fully remote for candidates who reside outside the 30 mile radius of one of our offices. For candidates who reside within a 30 mile radius of one of our offices, this role is Hybrid and would require 3 days a week (T, W, TH) in office.

As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process. Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process.

Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans.

Our total reward package also includes:

  • Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.
  • Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.
  • Generous employee stock purchase plan.
  • Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.

All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.

The US base salary range for this role is below.
$114,500—$319,200 USD

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.

View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.

Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.