This role is remote. Who are we? Kuali builds software solutions for higher education. We help our customers -- colleges amp; universities -- focus on providing a fantastic education to students by ...
This role is remote. Who are we? Kuali builds software solutions for higher education. We help our customers -- colleges amp; universities -- focus on providing a fantastic education to students by ...
Pre-Award Research Administrator
Falmouth, MA · On-site +1
This position offers flexibility with hybrid (partially remote) or fully on-campus work ... Kuali, Streamlyne, InfoEd, etc.), ERP systems (Workday, PeopleSoft, SAP, etc.) on PC and/or ...
Pre-Award Research Administrator
Falmouth, MA · On-site +1
This position offers flexibility with hybrid (partially remote) or fully on-campus work ... Kuali, Streamlyne, InfoEd, etc.), ERP systems (Workday, PeopleSoft, SAP, etc.) on PC and/or ...
Strategic Sourcing Specialist
Fort Collins, CO · On-site +1
$95K - $105K/yr
... office/remote work. The expected start date is July 1, 2026, with an end date of June 30, 2028 ... Experience with Kuali Financials and Jaggaer. (preferred, not required) Salary Range$95,000 - $105 ...
Strategic Sourcing Specialist
Fort Collins, CO · On-site +1
$95K - $105K/yr
... office/remote work. The expected start date is July 1, 2026, with an end date of June 30, 2028 ... Experience with Kuali Financials and Jaggaer. (preferred, not required) Salary Range$95,000 - $105 ...
Post Award Research Administrator
Falmouth, MA · On-site +1
This position offers flexibility with hybrid (partially remote) or fully on-campus work ... Kuali, Streamlyne, InfoEd, etc.), ERP systems (Workday, OneSolution, PeopleSoft, SAP, etc.) on PC ...
Post Award Research Administrator
Falmouth, MA · On-site +1
This position offers flexibility with hybrid (partially remote) or fully on-campus work ... Kuali, Streamlyne, InfoEd, etc.), ERP systems (Workday, OneSolution, PeopleSoft, SAP, etc.) on PC ...
Remote Kuali information
What is the difference between Remote Kuali vs Kuali Developer?
| Aspect | Remote Kuali | Kuali Developer |
|---|---|---|
| Credentials | Typically requires familiarity with Kuali systems, basic IT skills, and possibly some certifications in higher education software | Requires in-depth knowledge of Kuali applications, programming skills (Java, SQL), and relevant certifications |
| Work Environment | Remote, flexible, often project-based or contract roles | Primarily in-office or hybrid, focused on software development and customization |
| Industry Usage | Used by higher education institutions for administrative systems | Develops and maintains Kuali software for universities and colleges |
Remote Kuali roles are generally more support-oriented or administrative, while Kuali Developers focus on software development and customization. Both roles serve the higher education sector but differ in technical requirements and work settings.
What are the key skills and qualifications needed to thrive as a Remote Kuali Administrator, and why are they important?
To thrive as a Remote Kuali Administrator, you need a solid understanding of higher education administrative processes, experience with Kuali software modules (such as Research, Financials, or Curriculum), and relevant IT or business degrees. Familiarity with cloud-based systems, workflow configuration, and often certifications in Kuali or similar enterprise resource planning (ERP) platforms are typically required. Exceptional problem-solving, communication, and self-motivation are vital soft skills for remote collaboration and troubleshooting. These skills ensure seamless process management, efficient system support, and effective remote teamwork within academic institutions.
How does a Remote Kuali Specialist typically collaborate with cross-functional teams while working off-site?
As a Remote Kuali Specialist, you’ll regularly collaborate with IT, academic administration, and finance teams through virtual meetings, project management tools, and shared documentation platforms. Maintaining clear communication and proactive updates is essential, as much of your work involves configuring, troubleshooting, and supporting Kuali software for various departments. You may also participate in sprint reviews, planning sessions, and training workshops remotely, ensuring alignment with institutional objectives and timely delivery of solutions. Building strong relationships with stakeholders and being responsive to their needs are key to success in this remote role.
What is a Remote Kuali job?
A Remote Kuali job typically refers to a position that involves working with Kuali software or products from a remote location. Kuali is a company that provides cloud-based software solutions for higher education, including research administration, financial management, and curriculum management. Remote Kuali jobs can include roles such as software engineers, product managers, customer support specialists, or implementation consultants who support clients and projects virtually rather than working onsite. These positions allow professionals to collaborate with teams and clients using digital tools, enabling flexibility and work-life balance.
More about Remote Kuali jobs
What cities are hiring for Remote Kuali jobs? Cities with the most Remote Kuali job openings:
What are the most commonly searched types of Kuali jobs? The most popular types of Kuali jobs are:
What states have the most Remote Kuali jobs? States with the most job openings for Remote Kuali jobs include:
What job categories do people searching Remote Kuali jobs look for? The top searched job categories for Remote Kuali jobs are:
Full-time
Medical, Dental, Retirement, PTO
Posted 27 days ago
Job description
Director, Customer Success Management
About the Role
About the Role
We're looking for a Director of Customer Success Management to lead and grow our CSM team while carrying a book of strategic accounts. This is a working leadership role — not a hands-off one.
As Director of CSM, you'll set the CSM operating motion as Kuali scales, define how we engage accounts at every tier, own GRR and NRR across the portfolio, and build the scalable systems (tech-touch, segmentation, health scoring) that let retention and expansion compound as we grow.
This role is remote.
Who are we?
Kuali builds software solutions for higher education. We help our customers — colleges amp; universities — focus on providing a fantastic education to students by decreasing their administrative costs. We work in a competitive space, ripe for innovation, with users ready to be delighted. We are poised for high growth.
Our Culture
As a company, we are guided by our cultural values:
- Iterate to evolve
- Cultivate openness
- Act with accountability
- Assume the best
- Practice humility
- Deliver amazing experiences
- Drive Outcomes
At Kuali, we learn from and teach each other, we practice transparency and empathy, we delight in delivering value to our customers, and we WIN!
We’ve embraced distributed work for years—it’s part of who we are. Many of our employees work remotely across the U.S., from Massachusetts to Seattle, while others collaborate in person at our office locations. We’re intentional about creating a healthy, connected culture no matter where you work.
We’ve embraced distributed work for years—it’s part of who we are. Many of our employees work remotely across the U.S., from Massachusetts to Seattle, while others collaborate in person at our office locations. We’re intentional about creating a healthy, connected culture no matter where you work.
What you’ll be responsible for
- Lead, coach, and develop a team of CSMs
- Carry a book of strategic accounts alongside the team
- Own GRR and NRR performance across the CSM portfolio — the team is accountable for delivering world-class retention and expansion at Kuali
- Build and own Kuali's tech-touch motion, including health scoring, renewal alerts, and automated engagement tracks
- Define account segmentation criteria and manage ongoing tier assignments as the portfolio evolves
- Grow the pool of referenceable customers across the portfolio
- Represent CS in cross-functional conversations with Product, Services, and Support on customer-impacting issues
- Surface portfolio-level intelligence to leadership, including trend signals, renewal risk, and expansion pipeline
AI-Native Expectation
We expect this role to operate with AI as a core tool, not a novelty. That means using AI to prepare for executive conversations, synthesize product feedback into actionable signals, draft and iterate on customer communications, and build CS automation that would previously have required dedicated ops support. We're not looking for someone who will learn to use AI eventually. We need someone who already works this way.
About you
- You align with Kuali’s values: You model curiosity, openness, accountability, and a commitment to delivering amazing experiences.
- You’re a resourceful executor: You take broad vision, collaborate on strategic priorities, and own the steps required to make it real, from planning to hands-on implementation.
- You’re calm under pressure: You can handle shifting priorities, ambiguity, and fast-changing situations with resilience.
- You’re collaborative and influential: You build trust quickly and communicate clearly across all levels of the organization.
- You’re organized and detail-oriented: You can manage multiple projects at once without losing sight of the big picture.
- You thrive in remote environments: You know how to create alignment and connection across distributed teams.
- You roll up your sleeves: You’re comfortable being the ‘doer of last resort’ in a resource-constrained environment.
- You have a broad experience: You’ve independently led multi-disciplinary projects in resource-constrained environments where the buck stopped with you.
Ideal candidates have experience with:
- 8+ years in customer success, with at least 4 years managing a CSM team in an enterprise B2B SaaS environment
- Owning a book of complex, multi-stakeholder enterprise accounts, ideally in higher education, government, or similarly compliance-oriented verticals
- Hands-on work with CS platforms — the ability to build, not just use them
- Building repeatable CS motions: segmentation, health scoring, QBR frameworks, and renewal playbooks
- Applying AI tools to day-to-day work: drafting, research, synthesis, meeting preparation, or workflow automation
- Operating in a multi-product environment where accounts hold different product combinations and require individualized approaches
Perks
- The opportunity to work to together with smart, passionate people to build a high growth, highly profitable SaaS company
- Flexible remote work with no expectation of returning to an office setting
- A truly exceptional benefits package, including 100% company-paid medical and dental insurance
- 100% 401(k) matching up to 4%
- Paid Maternity/Parental leave
- Flexible PTO — no accrual limits, no ‘use it or lose it.’ Just work with your manager to make sure the team’s covered, and take the time you need to recharge.
- Encouragement and support for ongoing learning and skill development
- Recognition platform to celebrate contributions with meaningful incentives
- Company retreats to connect, recharge, and collaborate
Kuali has been voted a top place to work for 9 years by the Salt Lake Tribune. In 2024 TIME Magazine honored us by naming Kuali to their list of the World’s Top EdTech Companies, ranking us #99 overall and #37 in the US.
At Kuali, we value and respect individuals from all backgrounds, recognizing that a rich tapestry of experiences and perspectives fuels our success as a company and enriches our collective human experience.
About Kuali
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