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Remote Knowledge Base Writer Jobs in Florida (NOW HIRING)

Imagenet

Healthcare Claims Team Lead - Remote

Tampa, FL · On-site +1

Remote Reporting to: Claims Supervisor About the Role We are seeking a highly driven Healthcare ... Support development of process documentation, job aids, and knowledge base materials * Validate ...

CFGI

Senior Manager

Orlando, FL · On-site +1

Enjoy the flexibility of office/remote/client site work locations (engagement specific). Create ... knowledge base. We may use artificial intelligence (AI) tools to support parts of the hiring ...

CFGI

Senior Manager

Tampa, FL · On-site +1

Enjoy the flexibility of office/remote/client site work locations (engagement specific). Create ... knowledge base. We may use artificial intelligence (AI) tools to support parts of the hiring ...

CFGI

Senior Manager

Miami, FL · On-site +1

Enjoy the flexibility of office/remote/client site work locations (engagement specific). Create ... knowledge base. We may use artificial intelligence (AI) tools to support parts of the hiring ...

DPR Construction

Application Support Analyst

Tampa, FL · On-site +1

... phone, remote tools, email, chat, and ticketing systems. * Diagnose, troubleshoot, and resolve ... knowledge base articles and support documentation. * Support and follow ITSM and solution ...

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Remote Knowledge Base Writer information

What are the key skills and qualifications needed to thrive as a Remote Knowledge Base Writer, and why are they important?

To thrive as a Remote Knowledge Base Writer, you need strong writing, editing, and research skills, typically supported by experience in technical writing or content creation. Familiarity with content management systems (CMS), knowledge base platforms such as Zendesk or Confluence, and basic HTML are often required. Attention to detail, self-motivation, and excellent communication skills are vital for producing clear, user-focused documentation while collaborating remotely. These abilities ensure the creation of accurate, accessible resources that enhance user experience and support organizational knowledge sharing.

How does a Remote Knowledge Base Writer typically collaborate with subject matter experts to ensure content accuracy?

Remote Knowledge Base Writers often work closely with subject matter experts (SMEs) through virtual meetings, emails, and collaboration tools to gather detailed and accurate information about products or services. They may schedule regular check-ins or request feedback on draft articles to ensure technical accuracy and clarity. Building strong communication and organizational skills is important, as coordinating across time zones and teams can be a challenge. This collaborative process not only improves the quality of documentation but also helps writers stay updated on product changes.

What is a Remote Knowledge Base Writer?

A Remote Knowledge Base Writer is a professional who creates, edits, and maintains documentation and instructional content for a company’s knowledge base, all while working from a remote location. Their main goal is to make information easily accessible and understandable for users, customers, or internal teams. This role typically involves collaborating with subject matter experts, using content management systems, and ensuring that articles are accurate, clear, and up-to-date. Remote Knowledge Base Writers often work for tech companies, SaaS providers, or customer support teams that need comprehensive self-service resources.
What are the most commonly searched types of Knowledge Base Writer jobs in Florida? The most popular types of Knowledge Base Writer jobs in Florida are:
What are popular job titles related to Remote Knowledge Base Writer jobs in Florida? For Remote Knowledge Base Writer jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Remote Knowledge Base Writer jobs in Florida look for? The top searched job categories for Remote Knowledge Base Writer jobs in Florida are:
What cities in Florida are hiring for Remote Knowledge Base Writer jobs? Cities in Florida with the most Remote Knowledge Base Writer job openings:
Remote Knowledge Base Writer jobs near you
Infographic showing various Remote Knowledge Base Writer job openings in Florida as of May 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution.

Sage Intacct Consultant

Pine Services Group

Sarasota, FL • On-site, Remote

Full-time

Posted 15 days ago

Job description

Position Overview:
The Sage Intacct Consultant is our client's resource for all things technical. You will work directly with our clients, setting up all phases of software implementation and servicing support tickets after clients "Go-Live." Our consultants create, integrate, and implement data and system modules, while training clients in the use of our products. This role is highly technical but also relational, as you will support your clients from discovery to implementation to a long-term "Client for Life" technical support relationship.
Work Location:
This is a fully remote position, with the employee primarily working out of their residential home office.
Role and Responsibilities:
  • Assist clients by successfully managing and implementing Sage Intacct following the prescribed implementation methodology.
  • Analyze and document system and business requirements.
  • Set up system and configure according to client requirements.
  • Develop test scripts for client's testing phase.
  • Train end-users on the Sage Intacct
  • Make recommendations for new processes and procedures.
  • Develop reports and dashboards utilizing the Sage Intacct
  • Set up and configure 3rd party integration tools.
  • Work closely with the sales team and other support team members to coordinate the completion of project tasks.
  • Provide regular written reports on project status for use internally and with clients.
  • Manage projects with ability to keep projects on time and on budget.
  • Provide technical support to clients as needed.
  • Provide input and contribute to the development of new processes and procedures for service delivery, including development of templates, documentation of best practices, and contribution to the knowledge base library.
  • Recognize functional capabilities and limitations for out of the box functionality as well as custom code and ISV solutions.
  • Participate in multiple engagements simultaneously while ensuring deadlines and quality expectations are being met.
  • Manage complex projects from beginning to end.
  • Research and/or escalate complex software issues to identify improvements and opportunities.
  • Work with developers and other team members to define client enhancement needs.
  • Other duties as needed/assigned.

Position Requirements
  • 1+ years' experience with ERP software consulting/implementation, with preference given to experience with Sage Intacct.
  • High emotional intelligence.
  • Positive "Can-Do" attitude.
  • Exceptional written and verbal communication.
  • Impeccable customer service skills.
  • Strong organizational skills.
  • Strong aptitude for ERP software products.
  • Ability to thrive in the dynamic atmosphere of a technical organization with a rapidly expanding client base.
  • Accounting background, including the ability to intelligently discuss accounting-related concepts.
  • Bachelor's degree in Computer Science, Information Technology, Business Technology, Accounting, or a related field of study.
  • Experience with standard office software, including Office 365, OneNote, GoToMeeting
  • Familiarity with ConnectWise ticketing software is a plus.

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