Lynnwood, WA · Remote
$70 - $100/hr
Remote (US-based preferred) Employment Type: Full-time (flexible) About the Role We are seeking an ... Contact flows (IVR, routing, self-service) * Queues, routing profiles, and agent experiences
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Lynnwood, WA · Remote
$70 - $100/hr
Remote (US-based preferred) Employment Type: Full-time (flexible) About the Role We are seeking an ... Contact flows (IVR, routing, self-service) * Queues, routing profiles, and agent experiences
Bloomfield, CT · On-site +1
Remote Duration: 6-12 months What You Will Do: * Preparation and documentation for testing ... IVR and Contact center experience.
Bloomfield, CT · On-site +1
Remote Duration: 6-12 months What You Will Do: * Preparation and documentation for testing ... IVR and Contact center experience.
... and IVR data, and intervene proactively to reduce risk, prevent escalation, and improve outcomes. This is a remote position requiring strong clinical judgment, excellent communication skills, and ...
... and IVR data, and intervene proactively to reduce risk, prevent escalation, and improve outcomes. This is a remote position requiring strong clinical judgment, excellent communication skills, and ...
... and IVR data, and intervene proactively to reduce risk, prevent escalation, and improve outcomes. This is a remote position requiring strong clinical judgment, excellent communication skills, and ...
... and IVR data, and intervene proactively to reduce risk, prevent escalation, and improve outcomes. This is a remote position requiring strong clinical judgment, excellent communication skills, and ...
... and IVR data, and intervene proactively to reduce risk, prevent escalation, and improve outcomes. This is a remote position requiring strong clinical judgment, excellent communication skills, and ...
... and IVR data, and intervene proactively to reduce risk, prevent escalation, and improve outcomes. This is a remote position requiring strong clinical judgment, excellent communication skills, and ...
... and IVR data, and intervene proactively to reduce risk, prevent escalation, and improve outcomes. This is a remote position requiring strong clinical judgment, excellent communication skills, and ...
... and IVR data, and intervene proactively to reduce risk, prevent escalation, and improve outcomes. This is a remote position requiring strong clinical judgment, excellent communication skills, and ...
... and IVR data, and intervene proactively to reduce risk, prevent escalation, and improve outcomes. This is a remote position requiring strong clinical judgment, excellent communication skills, and ...
... and IVR data, and intervene proactively to reduce risk, prevent escalation, and improve outcomes. This is a remote position requiring strong clinical judgment, excellent communication skills, and ...
... and IVR data, and intervene proactively to reduce risk, prevent escalation, and improve outcomes. This is a remote position requiring strong clinical judgment, excellent communication skills, and ...
... and IVR data, and intervene proactively to reduce risk, prevent escalation, and improve outcomes. This is a remote position requiring strong clinical judgment, excellent communication skills, and ...
... and IVR data, and intervene proactively to reduce risk, prevent escalation, and improve outcomes. This is a remote position requiring strong clinical judgment, excellent communication skills, and ...
... and IVR data, and intervene proactively to reduce risk, prevent escalation, and improve outcomes. This is a remote position requiring strong clinical judgment, excellent communication skills, and ...
... and IVR data, and intervene proactively to reduce risk, prevent escalation, and improve outcomes. This is a remote position requiring strong clinical judgment, excellent communication skills, and ...
... and IVR data, and intervene proactively to reduce risk, prevent escalation, and improve outcomes. This is a remote position requiring strong clinical judgment, excellent communication skills, and ...
... and IVR data, and intervene proactively to reduce risk, prevent escalation, and improve outcomes. This is a remote position requiring strong clinical judgment, excellent communication skills, and ...
... and IVR data, and intervene proactively to reduce risk, prevent escalation, and improve outcomes. This is a remote position requiring strong clinical judgment, excellent communication skills, and ...
... and IVR data, and intervene proactively to reduce risk, prevent escalation, and improve outcomes. This is a remote position requiring strong clinical judgment, excellent communication skills, and ...
... and IVR data, and intervene proactively to reduce risk, prevent escalation, and improve outcomes. This is a remote position requiring strong clinical judgment, excellent communication skills, and ...
... and IVR data, and intervene proactively to reduce risk, prevent escalation, and improve outcomes. This is a remote position requiring strong clinical judgment, excellent communication skills, and ...
... and IVR data, and intervene proactively to reduce risk, prevent escalation, and improve outcomes. This is a remote position requiring strong clinical judgment, excellent communication skills, and ...
... and IVR data, and intervene proactively to reduce risk, prevent escalation, and improve outcomes. This is a remote position requiring strong clinical judgment, excellent communication skills, and ...
... and IVR data, and intervene proactively to reduce risk, prevent escalation, and improve outcomes. This is a remote position requiring strong clinical judgment, excellent communication skills, and ...
... and IVR data, and intervene proactively to reduce risk, prevent escalation, and improve outcomes. This is a remote position requiring strong clinical judgment, excellent communication skills, and ...
... and IVR data, and intervene proactively to reduce risk, prevent escalation, and improve outcomes. This is a remote position requiring strong clinical judgment, excellent communication skills, and ...
... and IVR data, and intervene proactively to reduce risk, prevent escalation, and improve outcomes. This is a remote position requiring strong clinical judgment, excellent communication skills, and ...
... and IVR data, and intervene proactively to reduce risk, prevent escalation, and improve outcomes. This is a remote position requiring strong clinical judgment, excellent communication skills, and ...
... and IVR data, and intervene proactively to reduce risk, prevent escalation, and improve outcomes. This is a remote position requiring strong clinical judgment, excellent communication skills, and ...
... and IVR data, and intervene proactively to reduce risk, prevent escalation, and improve outcomes. This is a remote position requiring strong clinical judgment, excellent communication skills, and ...
... and IVR data, and intervene proactively to reduce risk, prevent escalation, and improve outcomes. This is a remote position requiring strong clinical judgment, excellent communication skills, and ...
... and IVR data, and intervene proactively to reduce risk, prevent escalation, and improve outcomes. This is a remote position requiring strong clinical judgment, excellent communication skills, and ...
... and IVR data, and intervene proactively to reduce risk, prevent escalation, and improve outcomes. This is a remote position requiring strong clinical judgment, excellent communication skills, and ...
... and IVR data, and intervene proactively to reduce risk, prevent escalation, and improve outcomes. This is a remote position requiring strong clinical judgment, excellent communication skills, and ...
... and IVR data, and intervene proactively to reduce risk, prevent escalation, and improve outcomes. This is a remote position requiring strong clinical judgment, excellent communication skills, and ...
... and IVR data, and intervene proactively to reduce risk, prevent escalation, and improve outcomes. This is a remote position requiring strong clinical judgment, excellent communication skills, and ...
$10.6K - $11.5K
4% of jobs
$12.2K is the 25th percentile. Wages below this are outliers.
$11.5K - $12.3K
23% of jobs
The median wage is $12.8K / yr.
$12.3K - $13.2K
44% of jobs
$13.9K is the 75th percentile. Wages above this are outliers.
$13.2K - $14.1K
4% of jobs
$14.1K - $14.9K
4% of jobs
$14.9K - $15.8K
3% of jobs
$15.8K - $16.7K
0% of jobs
$16.7K - $17.5K
0% of jobs
$17.5K - $18.4K
0% of jobs
$18.4K - $19.3K
0% of jobs
$19.3K - $20.1K
17% of jobs
$10.6K
$14.5K
$20.1K
A Remote IVR Specialist typically spends their day designing and updating IVR call flows, troubleshooting technical issues, and collaborating with IT or customer service teams to improve voice response systems. Tasks may include analyzing call data, implementing customer experience enhancements, and documenting changes or solutions. Remote IVR roles require clear communication, as you’ll often coordinate with team members and stakeholders virtually. You may also participate in testing new features before deployment to ensure functionality across various devices and scenarios. This role is dynamic and vital for maintaining an efficient and user-friendly automated customer service experience.
A Remote IVR (Interactive Voice Response) job involves managing automated phone systems that interact with callers, gather information, and route calls without human intervention. Professionals in this role may work on configuring IVR systems, handling customer inquiries, or troubleshooting issues remotely. It often requires knowledge of telephony software, scripting, and customer service principles. This position is common in customer support, banking, healthcare, and other industries that use automated phone services.
To thrive as a Remote IVR (Interactive Voice Response) Specialist, you need a thorough understanding of telephony systems, call flow design, and customer service principles, generally supported by experience in IT or telecommunications. Proficiency with IVR platforms such as Genesys, Avaya, or Cisco, as well as knowledge of scripting languages like VXML or Python, is frequently required. Strong problem-solving skills, attention to detail, and effective remote communication set top performers apart in this position. These capabilities are crucial for ensuring seamless customer interactions, troubleshooting system issues, and delivering high-quality voice automation solutions remotely.
$70 - $100/hr
Full-time
Posted 4 days ago
This is a remote position.
