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Remote Ivr Jobs in Washington (NOW HIRING)

SYS Integration

Genesys Contact Center Engineer

Washington, DC · Remote

$58.25 - $78/hr

Configure and maintain Genesys Cloud components (IVR, routing, bots, voice, chat, email). * Perform ... Fully remote. * Flexible hours based on project needs. * Reports directly to VP IT Must be able to ...

Mondo

ServiceNow Developer

Mclean, VA · Remote

$40 - $48/hr

Remote Start Date Is: Approximately 3 Weeks from offer Duration: 12 Month Contract Compensation ... Experience with IVR systems or contact center technologies * ServiceNow certifications (CSA, CAD, ...

Leidos

Senior AWS Amazon Connect Engineer

Gaithersburg, MD · Remote

$107K - $195K/yr

Build and maintain Contact Flows, IVR workflows, queue design, routing logic, and agent workspace ... Please Note: This is 100% telework/remote opportunity. However, candidate must be/reside in the ...

Leidos

Senior AWS Amazon Connect Engineer

Washington, DC · Remote

$107K - $195K/yr

Build and maintain Contact Flows, IVR workflows, queue design, routing logic, and agent workspace ... Please Note: This is 100% telework/remote opportunity. However, candidate must be/reside in the ...

TEKsystems

Service Desk Manager

Catonsville, MD · Remote

$50/hr

... ACD/IVR, call routing, queue monitoring, and workforce support Develop and maintain SOPs ... remote position. Application Deadline This position is anticipated to close on Aug 13, 2026. About ...

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Remote Ivr information

What is a remote IVR?

A Remote IVR (Interactive Voice Response) job involves managing automated phone systems that interact with callers, gather information, and route calls without human intervention. Professionals in this role may work on configuring IVR systems, handling customer inquiries, or troubleshooting issues remotely. It often requires knowledge of telephony software, scripting, and customer service principles. This position is common in customer support, banking, healthcare, and other industries that use automated phone services.

What are the typical daily responsibilities of a remote IVR specialist?

A Remote IVR Specialist typically spends their day designing and updating IVR call flows, troubleshooting technical issues, and collaborating with IT or customer service teams to improve voice response systems. Tasks may include analyzing call data, implementing customer experience enhancements, and documenting changes or solutions. Remote IVR roles require clear communication, as you’ll often coordinate with team members and stakeholders virtually. You may also participate in testing new features before deployment to ensure functionality across various devices and scenarios. This role is dynamic and vital for maintaining an efficient and user-friendly automated customer service experience.

What are the key skills and qualifications needed to thrive in the remote IVR position, and why are they important?

To thrive as a Remote IVR (Interactive Voice Response) Specialist, you need a thorough understanding of telephony systems, call flow design, and customer service principles, generally supported by experience in IT or telecommunications. Proficiency with IVR platforms such as Genesys, Avaya, or Cisco, as well as knowledge of scripting languages like VXML or Python, is frequently required. Strong problem-solving skills, attention to detail, and effective remote communication set top performers apart in this position. These capabilities are crucial for ensuring seamless customer interactions, troubleshooting system issues, and delivering high-quality voice automation solutions remotely.

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The top searched job categories for Remote Ivr jobs in Washington are:

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Remote Ivr jobs near you

Genesys Contact Center Engineer

SYS Integration

Washington, DC • Remote

$58.25 - $78/hr

Contractor

Re-posted 29 days ago

Job description

We are seeking a Part-time Genesys Contact Center Engineer  to support the configuration, maintenance, and optimization of Genesys Cloud Contact Center solutions. This role is ideal for a self-motivated professional with hands-on experience in Genesys Cloud and a strong understanding of contact center technologies. The contractor will work remotely and independently, collaborating with internal teams or clients to deliver high-quality solutions.

Responsibilities and Duties

  • Configure and maintain Genesys Cloud components (IVR, routing, bots, voice, chat, email).
  • Perform troubleshooting, updates, and patching of Genesys Cloud environments.
  • Collaborate with cross-functional teams to ensure seamless integration and performance.
  • Provide support for Packaged Contact Center Enterprise (PCCE) environments.
  • Monitor system performance and implement optimizations for high availability.
  • Develop and maintain documentation for configurations and procedures.
  • Train internal teams or clients on Genesys Cloud usage and best practices.
  • Stay current with Genesys Cloud updates, features, and industry trends.
  • Negotiate and fulfill contract terms with clients.
  • Manage own business operations including invoices and taxes.
  • Market services and maintain client relationships.
  • Ensure compliance with relevant laws and industry standards.
  • Resolve issues related to service delivery independently.

Job Requirements:

  • Genesys Cloud Certification (required).
  • Minimum 2 years of hands-on experience with Genesys Cloud.
  • NICE CXONE  experience preferred.
  • 4+ years of experience in cloud contact center environments.
  • Strong understanding of voice/UC technologies and PCCE support.
  • Bachelor's degree in IT, Computer Science, or equivalent experience.
  • Excellent communication, problem-solving, and documentation skills.
  • Ability to work independently and manage multiple projects.
  • Strong Customer Service skills
  • Strong Troubleshooting Capabilities
  • Proven Computer Networking skills
  • Microsoft Server 2003/2008/2012
  • Microsoft Exchange
  • Active Directory
  • Hardware and software installation
  • Ability to handle and prioritize tasks each day.
  • Fully remote.
  • Flexible hours based on project needs.
  • Reports directly to VP IT

Must be able to pass a federal  background check going back 7 years without felonies. Must be able to pass a federal credit check. 

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