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Remote Ivr Jobs in Washington (NOW HIRING)

SAIC

Microsoft Dynamics 365 Developer

Washington, DC · Remote

$120K - $160K/yr

Public Trust Potential for Remote Work: ORA_HYBRID Description SAIC is looking for a Microsoft ... Experience working with Dynamics Contact Center and telephony solutions (e.g., Teams Phone, IVR ...

SYS Integration

Genesys Contact Center Engineer

Washington, DC · Remote

$58.25 - $78/hr

Configure and maintain Genesys Cloud components (IVR, routing, bots, voice, chat, email). * Perform ... Fully remote. * Flexible hours based on project needs. * Reports directly to VP IT Must be able to ...

HopeLink Behavioral Health

Workforce Analyst

Oakton, VA · Remote

$60K - $65K/yr

Fully Remote PRIMARY DUTIES: Workforce Monitoring & Reporting * Monitor daily attendance, schedule ... management, ACD, IVR, and WFM systems. * 1-2 years of experience in scheduling, workforce ...

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Remote Ivr information

What are some typical daily responsibilities of a Remote IVR Specialist?

A Remote IVR Specialist typically spends their day designing and updating IVR call flows, troubleshooting technical issues, and collaborating with IT or customer service teams to improve voice response systems. Tasks may include analyzing call data, implementing customer experience enhancements, and documenting changes or solutions. Remote IVR roles require clear communication, as you’ll often coordinate with team members and stakeholders virtually. You may also participate in testing new features before deployment to ensure functionality across various devices and scenarios. This role is dynamic and vital for maintaining an efficient and user-friendly automated customer service experience.

What is a Remote IVR job?

A Remote IVR (Interactive Voice Response) job involves managing automated phone systems that interact with callers, gather information, and route calls without human intervention. Professionals in this role may work on configuring IVR systems, handling customer inquiries, or troubleshooting issues remotely. It often requires knowledge of telephony software, scripting, and customer service principles. This position is common in customer support, banking, healthcare, and other industries that use automated phone services.

What are the key skills and qualifications needed to thrive in the Remote Ivr position, and why are they important?

To thrive as a Remote IVR (Interactive Voice Response) Specialist, you need a thorough understanding of telephony systems, call flow design, and customer service principles, generally supported by experience in IT or telecommunications. Proficiency with IVR platforms such as Genesys, Avaya, or Cisco, as well as knowledge of scripting languages like VXML or Python, is frequently required. Strong problem-solving skills, attention to detail, and effective remote communication set top performers apart in this position. These capabilities are crucial for ensuring seamless customer interactions, troubleshooting system issues, and delivering high-quality voice automation solutions remotely.

What are popular job titles related to Remote Ivr jobs in Washington? For Remote Ivr jobs in Washington, the most frequently searched job titles are:
What job categories do people searching Remote Ivr jobs in Washington look for? The top searched job categories for Remote Ivr jobs in Washington are:
What cities in Washington are hiring for Remote Ivr jobs? Cities in Washington with the most Remote Ivr job openings:
Remote Ivr jobs near you
Microsoft Dynamics 365 Developer

Microsoft Dynamics 365 Developer

SAIC

Washington, DC • Remote

$120K - $160K/yr

Full-time

Posted 29 days ago

SAIC rating

7.9

Company rating: 7.9 out of 10

Based on 79 frontline employees who took The Breakroom Quiz

77th of 230 rated it services

Job description

Job ID: 2614078

Location: Washington, DC, US

Date Posted: 2026-06-29

Category: Information Technology

Subcategory: Cloud Comp Engr

Schedule: Full-Time

Shift: Day Job

Travel: No

Minimum Clearance Required: None

Clearance Level Must Be Able to Obtain: Public Trust

Potential for Remote Work: ORA_HYBRID


Description

SAIC is looking for a Microsoft Dynamics 365 Developer is responsible for designing, building, customizing, and integrating solutions within the Microsoft Dynamics 365 Customer Service ecosystem, including Omnichannel for Customer Service, Unified Routing, and Dynamics Contact Center telephony integrations. This role works closely with business stakeholders, product owners, and IT teams to further modernize customer support operations, streamline case management, and deliver world‑class service experiences. 

Job Duties:

  • Design, configure, and customize Dynamics 365 Customer Service, including Entities, Forms, Views, Business Rules, Workflows, and Power Automate flows
  • Implement, configure, and optimize Omnichannel for Customer Service and Dynamics Contact Center, including channels such as voice, chat, and SMS
  • Develop and maintain integrations with third‑party telephony and contact center platforms (e.g., Azure Communication Services, Teams Phone, Copilot Studio IVR Agents, Power Apps, Logic Apps, ServiceNow)
  • Key role in the migration of legacy Call Center telephony solutions into Dynamics 365 Contact Center integrated with Dynamics 365 Customer Service
  • Build custom components using Power Platform and Copilot Studio, including Power Apps, Power Automate, Copilot Virtual Agents, and custom connectors
  • Implement Unified Routing, queues, SLA/KPI tracking, and knowledge management features
  • Develop plugins, custom workflow activities, JavaScript, and PCF controls as needed
  • Troubleshoot issues related to Customer Service Hub, Omnichannel, routing, capacity, and telephony integrations
  • Ensure solutions adhere to security, compliance, data governance, and performance best practices
  • Produce technical documentation, solution diagrams, and release artifacts
  • Partner with business units to gather requirements and translate them into technical designs

Qualifications

Required:

  • BS and 5+ years of experience developing in Dynamics 365 Customer Service or Contact Center platforms
  • Ability to obtain and maintain a public trust requiring U.S. Citizenship or Green Card
  • Strong understanding of Customer Service Hub, Omnichannel, Unified Routing, Case Management, and Knowledge Management
  • Experience with Copilot Studio, including developing Agents, Flows and tools
  • Experience with Power Platform, including Canvas/Model‑Driven Apps and Power Automate
  • Experience working with Dynamics Contact Center and telephony solutions (e.g., Teams Phone, IVR, CTI)
  • Hands-on experience with Azure (Logic Apps, Functions, Communication Services, API Management)
  • Proficiency in JavaScript, C#, PowerShell, and D365 SDKs
  • Understanding of integrations, REST APIs, and webhooks
  • Familiarity with ALM, DevOps pipelines, and solution management
  • Excellent communication and documentation skills

Desired:

  • Microsoft certifications such as: 
    • PL‑200 (Power Platform Functional Consultant)
    • PL‑400 (Power Platform Developer)
    • MB‑230 (Dynamics 365 Customer Service)
  • Experience in government, regulated industries, or enterprise‑scale environments
  • Knowledge of data modeling, data migration, and Dataverse performance optimization

Target salary range: $120,001 - $160,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.

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