... IVR/telephony systems Strong experience with Amazon Connect (Contact Flows, Queues, Routing ... remote position.
Quick apply
... IVR/telephony systems Strong experience with Amazon Connect (Contact Flows, Queues, Routing ... remote position.
Quick apply
... IVR/telephony systems Strong experience with Amazon Connect (Contact Flows, Queues, Routing ... remote position.
Epic ECSM Application Analyst REMOTE 10+ Months Description / Comment Epic Client System ... IVR, BCA and BCAWEB. (essential) Monitors Systempulse and responds to alerts to ensure a highly ...
Epic ECSM Application Analyst REMOTE 10+ Months Description / Comment Epic Client System ... IVR, BCA and BCAWEB. (essential) Monitors Systempulse and responds to alerts to ensure a highly ...
REMOTE Mostly Remote, may be required to come onsite for Go Live in September. Duration: 10+ months ... IVR, BCA and BCAWEB. (essential) Monitors Systempulse and responds to alerts to ensure a highly ...
REMOTE Mostly Remote, may be required to come onsite for Go Live in September. Duration: 10+ months ... IVR, BCA and BCAWEB. (essential) Monitors Systempulse and responds to alerts to ensure a highly ...
Newark, NJ · On-site +1
This is a fully remote role providing level 1 & 2 support for users, troubleshoot hardware and ... IVR system, preferably Avaya. • Must be able to cover one weekend shift and holidays that land on ...
Newark, NJ · On-site +1
This is a fully remote role providing level 1 & 2 support for users, troubleshoot hardware and ... IVR system, preferably Avaya. • Must be able to cover one weekend shift and holidays that land on ...
Bloomfield, CT · On-site +1
Remote Duration: 6-12 months What You Will Do: * Preparation and documentation for testing ... IVR and Contact center experience.
Bloomfield, CT · On-site +1
Remote Duration: 6-12 months What You Will Do: * Preparation and documentation for testing ... IVR and Contact center experience.
CA · On-site +1
Validate software releases for large multi-locale IVR applications * Write and execute SQL to make configuration changes to applications * Use standard tools like Jenkins and git to pre-stage ...
CA · On-site +1
Validate software releases for large multi-locale IVR applications * Write and execute SQL to make configuration changes to applications * Use standard tools like Jenkins and git to pre-stage ...
Dallas, TX · Remote
$64.50 - $85/hr
NiCE CXone Architect Dallas or Remote Long Term Contract Architect with NiCE CXone. Location is ... Lead design of ACD/IVR call flows and define integration of CRM/ERP/WFM/QM, analytics, and ...
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Dallas, TX · Remote
$64.50 - $85/hr
NiCE CXone Architect Dallas or Remote Long Term Contract Architect with NiCE CXone. Location is ... Lead design of ACD/IVR call flows and define integration of CRM/ERP/WFM/QM, analytics, and ...
Web applications for IVR and call center software * Integrations to stateful IVR applications * Integration to components engineered for the cloud * Write and maintain SQL to make configuration ...
Web applications for IVR and call center software * Integrations to stateful IVR applications * Integration to components engineered for the cloud * Write and maintain SQL to make configuration ...
New York, NY (Remote) Job Type: Contract * Good exposure to database & queries and experience ... Exposure and good understanding of end-to-end Twilio IVR and Insights reporting will be a bonus.
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New York, NY (Remote) Job Type: Contract * Good exposure to database & queries and experience ... Exposure and good understanding of end-to-end Twilio IVR and Insights reporting will be a bonus.
Hartford, CT/REMOTE Duration: 12+ Months The Connecticut Department of Social Services (DSS) is ... The goal is also to streamline operations using AI-driven interactive voice response (IVR ...
Hartford, CT/REMOTE Duration: 12+ Months The Connecticut Department of Social Services (DSS) is ... The goal is also to streamline operations using AI-driven interactive voice response (IVR ...
CA · On-site +1
Validate and deploy software releases for large multi-locale IVR applications * Write and execute SQL to make configuration changes to applications * Use Jenkins and Groovy scripting to collate and ...
CA · On-site +1
Validate and deploy software releases for large multi-locale IVR applications * Write and execute SQL to make configuration changes to applications * Use Jenkins and Groovy scripting to collate and ...
Sacramento, CA · On-site +1
Gather requirements for and design speech and DTMF IVR applications * Create call flow diagrams and voice user interface design specifications * Work collaboratively with peers and customers to ...
Sacramento, CA · On-site +1
Gather requirements for and design speech and DTMF IVR applications * Create call flow diagrams and voice user interface design specifications * Work collaboratively with peers and customers to ...
Lynnwood, WA · Remote
$70 - $100/hr
Remote (US-based preferred) Employment Type: Full-time (flexible) About the Role We are seeking an ... Contact flows (IVR, routing, self-service) * Queues, routing profiles, and agent experiences
Quick apply
Lynnwood, WA · Remote
$70 - $100/hr
Remote (US-based preferred) Employment Type: Full-time (flexible) About the Role We are seeking an ... Contact flows (IVR, routing, self-service) * Queues, routing profiles, and agent experiences
... and IVR data, and intervene proactively to reduce risk, prevent escalation, and improve outcomes. This is a remote position requiring strong clinical judgment, excellent communication skills, and ...
... and IVR data, and intervene proactively to reduce risk, prevent escalation, and improve outcomes. This is a remote position requiring strong clinical judgment, excellent communication skills, and ...
... and IVR data, and intervene proactively to reduce risk, prevent escalation, and improve outcomes. This is a remote position requiring strong clinical judgment, excellent communication skills, and ...
... and IVR data, and intervene proactively to reduce risk, prevent escalation, and improve outcomes. This is a remote position requiring strong clinical judgment, excellent communication skills, and ...
... and IVR data, and intervene proactively to reduce risk, prevent escalation, and improve outcomes. This is a remote position requiring strong clinical judgment, excellent communication skills, and ...
... and IVR data, and intervene proactively to reduce risk, prevent escalation, and improve outcomes. This is a remote position requiring strong clinical judgment, excellent communication skills, and ...
... and IVR data, and intervene proactively to reduce risk, prevent escalation, and improve outcomes. This is a remote position requiring strong clinical judgment, excellent communication skills, and ...
... and IVR data, and intervene proactively to reduce risk, prevent escalation, and improve outcomes. This is a remote position requiring strong clinical judgment, excellent communication skills, and ...
... and IVR data, and intervene proactively to reduce risk, prevent escalation, and improve outcomes. This is a remote position requiring strong clinical judgment, excellent communication skills, and ...
... and IVR data, and intervene proactively to reduce risk, prevent escalation, and improve outcomes. This is a remote position requiring strong clinical judgment, excellent communication skills, and ...
... and IVR data, and intervene proactively to reduce risk, prevent escalation, and improve outcomes. This is a remote position requiring strong clinical judgment, excellent communication skills, and ...
... and IVR data, and intervene proactively to reduce risk, prevent escalation, and improve outcomes. This is a remote position requiring strong clinical judgment, excellent communication skills, and ...
... and IVR data, and intervene proactively to reduce risk, prevent escalation, and improve outcomes. This is a remote position requiring strong clinical judgment, excellent communication skills, and ...
... and IVR data, and intervene proactively to reduce risk, prevent escalation, and improve outcomes. This is a remote position requiring strong clinical judgment, excellent communication skills, and ...
$10.6K - $11.5K
4% of jobs
$12.2K is the 25th percentile. Wages below this are outliers.
$11.5K - $12.3K
23% of jobs
The median wage is $12.8K / yr.
$12.3K - $13.2K
44% of jobs
$13.9K is the 75th percentile. Wages above this are outliers.
$13.2K - $14.1K
4% of jobs
$14.1K - $14.9K
4% of jobs
$14.9K - $15.8K
3% of jobs
$15.8K - $16.7K
0% of jobs
$16.7K - $17.5K
0% of jobs
$17.5K - $18.4K
0% of jobs
$18.4K - $19.3K
0% of jobs
$19.3K - $20.1K
17% of jobs
$10.6K
$14.5K
$20.1K
A Remote IVR Specialist typically spends their day designing and updating IVR call flows, troubleshooting technical issues, and collaborating with IT or customer service teams to improve voice response systems. Tasks may include analyzing call data, implementing customer experience enhancements, and documenting changes or solutions. Remote IVR roles require clear communication, as you’ll often coordinate with team members and stakeholders virtually. You may also participate in testing new features before deployment to ensure functionality across various devices and scenarios. This role is dynamic and vital for maintaining an efficient and user-friendly automated customer service experience.
A Remote IVR (Interactive Voice Response) job involves managing automated phone systems that interact with callers, gather information, and route calls without human intervention. Professionals in this role may work on configuring IVR systems, handling customer inquiries, or troubleshooting issues remotely. It often requires knowledge of telephony software, scripting, and customer service principles. This position is common in customer support, banking, healthcare, and other industries that use automated phone services.
To thrive as a Remote IVR (Interactive Voice Response) Specialist, you need a thorough understanding of telephony systems, call flow design, and customer service principles, generally supported by experience in IT or telecommunications. Proficiency with IVR platforms such as Genesys, Avaya, or Cisco, as well as knowledge of scripting languages like VXML or Python, is frequently required. Strong problem-solving skills, attention to detail, and effective remote communication set top performers apart in this position. These capabilities are crucial for ensuring seamless customer interactions, troubleshooting system issues, and delivering high-quality voice automation solutions remotely.

This is a remote position.
Sourced by ZipRecruiter
It services
1 - 10 Employees
Irving, TX, US
2012