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Remote Itsm Jobs in Virginia (NOW HIRING)

Maximus

Junior Telecoms Engineer

VA · On-site +1

This is a remote position. Maximus is a trusted federal partner supporting mission-critical ... supporting ITSM tools (e.g., ServiceNow) for ticket tracking and documentation. - Basic ...

MAG Aerospace

Endpoint Engineer

Fairfax, VA · Remote

$120K - $150K/yr

Administer and support RMM tools (such as NinjaOne) for monitoring, remote support, automation, and ... Experience using ServiceNow or another enterprise ITSM platform for ticketing and workflow ...

Maximus

Senior Systems Administrator

VA · On-site +1

$86K - $116K/yr

... 12, 2026 City Remote Country United States Working time Full-time Description & Requirements ... Familiarity with enterprise ITSM tools (e.g., ServiceNow) for change and incident tracking ...

Maximus

Lead System Administrator

VA · On-site +1

... ITSM certification). #techjobs #clearance #veteransPage #LI-remote Minimum Requirements TCS221, T5, Band 8 EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants ...

Maximus

Journeyman System Administrator

VA · On-site +1

... ITSM platforms and operational reporting - Experience working in federally regulated IT environments #techjobs #clearance #veteranspage #LI-Remote Minimum Requirements TCS220, T4, Band 7 #TSTECH EEO ...

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All JobsItsm JobsRemote Itsm JobsRemote Itsm Jobs in Virginia

Remote Itsm information

What is the difference between Remote Itsm vs Remote Service Desk Technician?

AspectRemote ItsmRemote Service Desk Technician
CertificationsITIL, CompTIA A+, HDI-SDCompTIA A+, HDI-SD, ITIL (optional)
Work EnvironmentITSM platforms, ticketing systems, remote support toolsHelp desk software, remote support tools, customer communication
Industry UsageIT service management, enterprise ITIT support, customer service, technical troubleshooting
Job FocusManaging ITSM processes, incident/request handling, service improvementTroubleshooting, resolving user issues, providing technical support

Remote Itsm roles focus on managing IT service management processes and improving service delivery using ITSM platforms, while Remote Service Desk Technicians primarily troubleshoot and resolve end-user technical issues. Both roles require similar certifications and work environments but differ in scope and responsibilities.

How does a remote ITSM professional typically collaborate with cross-functional teams to resolve incidents and implement service improvements?

Remote ITSM professionals frequently use digital collaboration tools like ticketing systems, video conferencing, and instant messaging platforms to stay connected with cross-functional teams such as developers, network engineers, and customer support. They participate in regular virtual meetings to discuss incident trends, coordinate on problem resolution, and ensure that service improvement initiatives are aligned with broader IT and business goals. Clear communication and thorough documentation are essential, as remote work requires proactive updates and knowledge sharing to maintain effective service management and minimize downtime.

What are the key skills and qualifications needed to thrive as a remote ITSM professional, and why are they important?

To thrive as a Remote ITSM professional, you need a solid understanding of IT service management frameworks (such as ITIL), strong problem-solving skills, and experience in technical support or IT operations. Familiarity with ITSM tools like ServiceNow, Jira Service Management, or BMC Remedy, along with ITIL certification, is typically required. Exceptional communication, customer service orientation, and the ability to work independently are vital soft skills for this remote role. These skills and qualifications ensure efficient incident resolution, proactive service improvement, and seamless collaboration across distributed teams.

What is a remote ITSM professional?

A Remote ITSM (Information Technology Service Management) professional is someone who oversees and manages IT services for an organization while working remotely, rather than being physically present in an office. Their responsibilities typically include incident management, service requests, change management, and ensuring the smooth delivery of IT services to end users. They use ITSM tools and frameworks, like ITIL, to maintain high service quality, resolve technical issues, and improve IT processes. By working remotely, they leverage digital communication and collaboration tools to support users and coordinate with IT teams. This role is vital in organizations that have distributed teams or support remote work environments.
What are the most commonly searched types of Itsm jobs in Virginia? The most popular types of Itsm jobs in Virginia are:
What are popular job titles related to Remote Itsm jobs in Virginia? For Remote Itsm jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Remote Itsm jobs in Virginia look for? The top searched job categories for Remote Itsm jobs in Virginia are:
What cities in Virginia are hiring for Remote Itsm jobs? Cities in Virginia with the most Remote Itsm job openings:
Remote Itsm jobs near you
Infographic showing various Remote Itsm job openings in Virginia as of August 2026, with employment types broken down into 72% Full Time, and 28% Contract. Highlights an 100% Remote job distribution.

ServiceNow Technical Business Analyst

SAIC

Springfield, VA • On-site, Remote

Full-time

Re-posted 18 days ago

SAIC rating

7.9

Company rating: 7.9 out of 10

Based on 79 frontline employees who took The Breakroom Quiz

78th of 223 rated it services

Job description

Job ID: 2614894

Location: Springfield, VA, US

Date Posted: 2026-07-24

Category: Program Management

Subcategory: Project Analyst

Schedule: Full-Time

Shift: Day Job

Travel: Yes - 10% of the time

Minimum Clearance Required: TS.SCI

Clearance Level Must Be Able to Obtain: TS/SCI

Potential for Remote Work: ORA_ON_SITE


Description

SAIC is seeking a ServiceNow Technical Business Analysts to join our MAJESTIC Joint Program Office (JPO) Team and play a pivotal role in supporting enterprise IT operations using the ServiceNow platform. The primary responsibility of this role is to bridge the gap between business needs and technical solutions by defining requirements, designing workflows, and ensuring the successful implementation of ServiceNow solutions in a mission-critical environment. 

The ideal candidates will have a strong understanding of ServiceNow’s capabilities and modules - including IT Service Management (ITSM), IT Operations Management (ITOM), and IT Asset Management (ITAM) - with experience translating business processes into technical designs. This role involves close collaboration with stakeholders, system developers, and administrators to design and deploy solutions that align with mission priorities. 

All work must be performed on-site in Springfield, VA. 

Key Responsibilities:

  • Gather, document, and prioritize business and technical requirements for ServiceNow development and configuration projects
  • Collaborate with stakeholders and end-users to understand business needs and translate them into functional workflows and technical specifications
  • Define and document ServiceNow platform configurations, including catalog items, workflows, business rules, client scripts, and reporting dashboards
  • Work with development teams to implement modules and capabilities such as ITSM, ITOM, ITAM, CMDB, Incident, Problem, and Service Catalog
  • Perform gap analysis between business requirements and ServiceNow system functionality to provide tailored solutions
  • Collaborate on the development of custom integrations between ServiceNow and external applications using REST APIs or other integration tools
  • Identify opportunities for improvement or automation of business processes through ServiceNow features such as Flow Designer, Workflow Editor, and script-based automation
  • Conduct user acceptance testing (UAT) and coordinate with end-users and administrators to ensure solutions meet mission requirements
  • Act as the primary point of contact between key stakeholders and technical teams to drive successful project execution
  • Train end-users on new workflows, modules, and reports and provide ongoing support for ServiceNow implementations
  • Ensure compliance with governance and security policies in all configurations and workflows within ServiceNow

Qualifications

Required Qualifications:

Education:

  • High School Diploma/GED

Certifications (CWF Requirements):

  • Candidates must satisfy Cybersecurity Workforce Framework (CWF) ID 803 (Product Support Manager – Intermediate Level) requirements, as outlined by Navy COOL
    • This requirement can be met by possessing one or more of the following qualifying certifications:
      • CompTIA Cloud+
      • CompTIA Security+
      • GIAC Global Industrial Cyber Security Professional (GICSP)
      • GIAC Security Essentials Certification (GSEC)
      • Systems Security Certified Practitioner (SSCP)
    • OR This requirement can be met through:
      • A Bachelor’s Degree in Cybersecurity, Computer Science, IT, or a related field

Experience:

  • 3-6 years of professional experience managing and supporting enterprise-level IT environments

Technical Skills:

  • Strong functional knowledge of ServiceNow platform capabilities, including workflows, business rules, client-side scripts, ACLs (Access Control Lists), and data models
  • Familiarity with integration concepts, including configuring REST APIs and third-party integrations via ServiceNow IntegrationHub or custom scripts
  • Proficiency in using ServiceNow tools to create reporting dashboards and customized reporting solutions
  • Basic scripting skills (such as JavaScript) to support workflow enhancements, automation, and troubleshooting
  • Knowledge of Agile project methodologies, including experience using Jira, ServiceNow Agile Development, or similar tools for managing development projects

Preferred Qualifications:

  • Experience working in a highly secure environment with strict governance and compliance frameworks
  • Strong knowledge of government or defense mission systems and their alignment with ITIL-based workflows
  • Additional certifications in ServiceNow modules such as IT Operations Management (ITOM) or HR Service Delivery (HRSD)

Clearance Requirement:

  • Active TS/SCI clearance with the ability to obtain and maintain a TS/SCI with Poly

Work Environment and Notes:

  • On-Site Work: All work must be conducted on-site in Springfield, VA
  • Program Scope: Supports on-premises enterprise IT environments, including virtualized Windows servers, MS SQL Server databases, and networking layers
  • Subcontractor Role: Responsibilities and compensation vary based on the subcontract agreement, with a competitive salary aligned to market rates and role-specific requirements

Target salary range: $80,001 - $120,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.

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