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Remote Itsm Jobs in Virginia (NOW HIRING)

ManTech International

Remote Support Technician

Mclean, VA · On-site +1

$75K - $125K/yr

Experience with ServiceNow ITSM & ITBM. * Strong communication skills and the ability to exchange ... For Remote Opportunities), education and certifications as well as Federal Government Contract ...

A1FED Inc

$54.50 - $75/hr

Design, develop, configure, and maintain ServiceNow applications and modules such as ITSM * Build and maintain custom ServiceNow functionality using: * Business Rules, Script Includes, Client Scripts ...

Maximus

IT Architect - Software

VA · On-site +1

... City Remote Country United States Working time Full-time Description & Requirements Maximus is ... Technical Architect Responsibilities (~25%): - Own end-to-end platform architecture across ITSM ...

Maximus

Junior ICAM System Administrator

VA · On-site +1

... ITSM tools for access requests, incidents, and task tracking - Exposure to cloud or hybrid identity and access management environments #techjobs #clearance #veteransPage #LI-remote Minimum ...

MKS2 Technologies

Audit Compliance Analyst

Richmond, VA · On-site +1

$125K/yr

Contract to Hire Onsite or Remote: Onsite Hybrid preferred - open to remote Location (if onsite ... Manage and monitor ServiceNow ITSM oversight ticket queues, ensuring timely intake, triage ...

Maximus

Configuration Change Manager

VA · On-site +1

... ITSM environments. - SAFe certification (e.g., SAFe RTE or equivalent) preferred if aligned to contract expectations. #techjobs #clearance #veteransPage #LI-remote Minimum Requirements TCS124, T4 ...

Maximus

Cloud Analyst

VA · On-site +1

General information Job Posting Title Cloud Analyst Date Tuesday, June 2, 2026 City Remote Country ... into ITSM/ITOM processes, including incident, change, and service management reporting ...

Maximus

Risk, Quality and Performance Analyst

VA · On-site +1

This role is remote. The Risk, Quality, and Performance Analyst serves as the Risk, Quality, and ... Preferred Skills and Qualifications: - Knowledge of IT Service Management (ITSM), SLA monitoring ...

Comcast

Senior ServiceNow Engineer

Reston, VA · On-site +1

... remote option.) Job Summary Comcast Business provides connectivity, voice, managed services, and ... Lead the design, development, and optimization of enterprise-scale ServiceNow solutions across ITSM ...

Comcast

Senior ServiceNow Engineer

Reston, VA · On-site +1

... remote option.) Job Summary Comcast Business provides connectivity, voice, managed services, and ... Lead the design, development, and optimization of enterprise-scale ServiceNow solutions across ITSM ...

A.C. Coy

Oracle EBS SME (Remote)

Arlington, VA · Remote

$70 - $86.25/hr

This is going to be a 100% remote position originated in Arlington, VA. * SELECTED CANDIDATES ... Management (ITSM) systems (preferably ServiceNow). * Flexible and willing to work on-call, ...

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Remote Itsm information

What is the difference between Remote Itsm vs Remote Service Desk Technician?

AspectRemote ItsmRemote Service Desk Technician
CertificationsITIL, CompTIA A+, HDI-SDCompTIA A+, HDI-SD, ITIL (optional)
Work EnvironmentITSM platforms, ticketing systems, remote support toolsHelp desk software, remote support tools, customer communication
Industry UsageIT service management, enterprise ITIT support, customer service, technical troubleshooting
Job FocusManaging ITSM processes, incident/request handling, service improvementTroubleshooting, resolving user issues, providing technical support

Remote Itsm roles focus on managing IT service management processes and improving service delivery using ITSM platforms, while Remote Service Desk Technicians primarily troubleshoot and resolve end-user technical issues. Both roles require similar certifications and work environments but differ in scope and responsibilities.

How does a Remote ITSM professional typically collaborate with cross-functional teams to resolve incidents and implement service improvements?

Remote ITSM professionals frequently use digital collaboration tools like ticketing systems, video conferencing, and instant messaging platforms to stay connected with cross-functional teams such as developers, network engineers, and customer support. They participate in regular virtual meetings to discuss incident trends, coordinate on problem resolution, and ensure that service improvement initiatives are aligned with broader IT and business goals. Clear communication and thorough documentation are essential, as remote work requires proactive updates and knowledge sharing to maintain effective service management and minimize downtime.

What are the key skills and qualifications needed to thrive as a Remote ITSM (IT Service Management) professional, and why are they important?

To thrive as a Remote ITSM professional, you need a solid understanding of IT service management frameworks (such as ITIL), strong problem-solving skills, and experience in technical support or IT operations. Familiarity with ITSM tools like ServiceNow, Jira Service Management, or BMC Remedy, along with ITIL certification, is typically required. Exceptional communication, customer service orientation, and the ability to work independently are vital soft skills for this remote role. These skills and qualifications ensure efficient incident resolution, proactive service improvement, and seamless collaboration across distributed teams.

What is a Remote ITSM professional?

A Remote ITSM (Information Technology Service Management) professional is someone who oversees and manages IT services for an organization while working remotely, rather than being physically present in an office. Their responsibilities typically include incident management, service requests, change management, and ensuring the smooth delivery of IT services to end users. They use ITSM tools and frameworks, like ITIL, to maintain high service quality, resolve technical issues, and improve IT processes. By working remotely, they leverage digital communication and collaboration tools to support users and coordinate with IT teams. This role is vital in organizations that have distributed teams or support remote work environments.
What are the most commonly searched types of Itsm jobs in Virginia? The most popular types of Itsm jobs in Virginia are:
What are popular job titles related to Remote Itsm jobs in Virginia? For Remote Itsm jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Remote Itsm jobs in Virginia look for? The top searched job categories for Remote Itsm jobs in Virginia are:
What cities in Virginia are hiring for Remote Itsm jobs? Cities in Virginia with the most Remote Itsm job openings:
Remote Itsm jobs near you
Infographic showing various Remote Itsm job openings in Virginia as of July 2026, with employment types broken down into 3% Locum Tenens, 93% Full Time, and 4% Contract. Highlights an 71% Physical, 7% Hybrid, and 22% Remote job distribution.
Remote Support Technician

Remote Support Technician

ManTech International

Mclean, VA • On-site, Remote

$75K - $125K/yr

Full-time

Medical, Life, Retirement, PTO

Re-posted 20 days ago

ManTech rating

9.0

Company rating: 9.0 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

30th of 209 rated software companies

Job description

General information
Requisition #
R69115
Locations
USA-VA-McLean
Posting Date
07/06/2026
Security Clearance Required
TS/SCI w/ Poly
Remote Type
Onsite
Time Type
Full time
Description & Requirements
Unlock the secrets of intelligence with MANTECH! Join a dynamic team at the forefront of national security, providing advanced solutions to government intelligence agencies. Since 1968, we've been solving the toughest challenges with groundbreaking tech. Explore thrilling projects in Digital Transformation, Cybersecurity, IT, Data Analytics and Software Development. Elevate your career and make a difference. Your adventure begins now-unleash your potential with MANTECH!
MANTECH seeks a motivated, career-oriented, and customer-focused Remote Support Technician to join our team in McLean, VA. In this role, you will work collaboratively in a 24/7 operational team to efficiently triage, categorize, and resolve Tier 0-2 incidents and requests, supporting IT infrastructure and mission-critical applications with thorough problem identification and follow-up.
Responsibilities include, but are not limited to:
  • Utilize ITIL-based processes to efficiently manage and resolve incoming incidents, service requests, and demands, ensuring timely and accurate issue tracking.
  • Troubleshoot, analyze, and resolve hardware, software, and network issues, performing remote desktop repairs and minimizing escalations to Tier 3 support.
  • Provide user support and basic training for common applications, system procedures, and office productivity tools.
  • Collaborate with cross-functional IT teams-including network, systems engineering, and application development-to restore services and address complex problems.
  • Manage user accounts, access permissions, and perform special administrative tasks while maintaining clear documentation and adhering to security protocols.
  • Work required shifts from 9:30 AM to 6:00 PM as part of a coverage team operating 24x7 support, to include holidays. Training shift will be 7:00 AM - 3:30PM or 8:00 AM - 4:30 PM Monday through Friday for the first 2-3 weeks.

Minimum Qualifications:
  • High School Diploma with 6+ years of experience, an associate's degree with 4+ years of experience, or a Bachelor's Degree with 2+ years of experience.
  • Experience resolving technical problems and answering queries via telephone or self-service involving hardware, software, networks, system/application access, and telecommunications.
  • Knowledge of Windows Active Directory, multiple desktop programs, configuration and debugging techniques.
  • Experience supporting Windows 10, Microsoft Office 2016 or later, and common business applications.
  • Familiarity with TCP/IP, general networking issues, virus scanning services, and desktop/laptop/peripheral support.

Preferred Qualifications:
  • Related work experience in a technical help desk position.
  • Special non-commercial systems administrator experience (access management/file transfer).
  • Experience with ServiceNow ITSM & ITBM.
  • Strong communication skills and the ability to exchange accurate information with coworkers, management, and customers.
  • Adaptability to quickly changing tasks and requirements, and eagerness to learn new skills while on the job.

Clearance Requirements:
  • Must have a current/active TS/SCI with Polygraph.

Physical Requirements:
  • Must be able to remain in a stationary position at least 50% of the time.
  • Constantly operate a computer, phone, and other office equipment for extended periods of time.
  • Occasionally move about inside the office to access file cabinets, office machinery, or to communicate with co-workers, management, and customers.

The projected compensation range for this position is $75,500.00-$125,600.00. There are differentiating factors that can impact a final salary/hourly rate, including, but not limited to, Contract Wage Determination, relevant work experience, skills and competencies that align to the specified role, geographic location (For Remote Opportunities), education and certifications as well as Federal Government Contract Labor categories. In addition, MANTECH invests in its employees beyond just compensation. MANTECH's benefits offerings include, dependent upon position, Health Insurance, Life Insurance, Paid Time Off, Holiday Pay, short-term and long-term Disability, Retirement and Savings, Learning and Development opportunities, wellness programs as well as other optional benefit elections.
MANTECH considers all qualified applicants for employment without regard to disability or veteran status or any other status protected under any federal, state, or local law or regulation.
If you need a reasonable accommodation to apply for a position with MANTECH, please email us at careers@mantech.com and provide your name and contact information.

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