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Remote Itil Remote Jobs in Virginia (NOW HIRING)

TM3 Solutions, Inc.

Contracts/Tasks Manager

Alexandria, VA · On-site +1

$95K - $127K/yr

Security & Remote Work Requirements: * Ensure staff follow secure telework/remote-work practices ... ITIL). * Experience supporting healthcare IT environments or enterprise network operations.

Maximus

Senior BUR and Storage Engineers

VA · On-site +1

... City Remote Country United States Working time Full-time Description & Requirements The Senior ... working within ITIL-aligned operational processes. Preferred Skills and Qualifications ...

Maximus

Junior Network Engineer

Springfield, VA · On-site +1

This role is hybrid, allowing for remote work, but requires the ability to work onsite at one of ... ITIL or ITSM processes. - Experience assisting with planned maintenance or outage communications ...

Maximus

CIC Analyst

VA · On-site +1

General information Job Posting Title CIC Analyst Date Monday, June 8, 2026 City Remote Country ... ITIL processes. - Experience working in NOC, SOC, or Command Center environments. - Exposure to ...

Maximus

ServiceNow Administrator

VA · On-site +1

... ITIL v4 Foundation (or equivalent ITSM certification). #techjobs #clearance #veteransPage #LI-remote #TSTECH Minimum Requirements TCS218, T2, Band 5 EEO Statement Maximus is an equal opportunity ...

Maximus

Lead System Administrator

VA · On-site +1

... ITIL Foundation (or equivalent ITSM certification). #techjobs #clearance #veteransPage #LI-remote Minimum Requirements TCS221, T5, Band 8 EEO Statement Maximus is an equal opportunity employer. We ...

Maximus

CIC Analyst

VA · On-site +1

General information Job Posting Title CIC Analyst Date Monday, June 8, 2026 City Remote Country ... ITIL processes. - Experience working in NOC, SOC, or Command Center environments. - Exposure to ...

Maximus

ServiceNow Lead Developer

VA · On-site +1

$54.50 - $75/hr

... City Remote Country United States Working time Full-time Description & Requirements Maximus is ... Program-Specific Responsibilities: - Design deployment strategies aligned with ITSM and ITIL ...

Scout Space

Senior IT Systems Administrator

Reston, VA · On-site +1

$89K - $121K/yr

ITIL certification or knowledge of ITIL frameworks Benefits * Open Time Off * Paid Parental Leave ... Our positions are based in Reston, Virginia, with much of our team operating in a hybrid or remote ...

Booz Allen Hamilton, Inc.

Business Analyst

Springfield, VA · On-site +1

$55K - $126K/yr

Remote Work: No Job Number: R0233874 Location: Springfield,VA,US Share job via: Share Business ... PMP, Six Sigma Black Belt, or ITIL Certification Clearance: Applicants selected will be subject to ...

Maximus

Junior Configuration Analyst

VA · On-site +1

... ITIL familiarity - Experience with CMDB or documentation tools - Strong administrative and reporting skills - Experience in federal IT environments #techjobs #clearance #veteranspage #LI-Remote ...

Maximus

Junior CIC Analyst

VA · On-site +1

General information Job Posting Title Junior CIC Analyst Date Thursday, June 4, 2026 City Remote ... ITIL processes. - Experience working in NOC, SOC, or Command Center environments. - Exposure to ...

Maximus

Senior Configuration Analyst

VA · On-site +1

... City Remote Country United States Working time Full-time Description & Requirements Maximus is a ... Strong knowledge of ITIL change and configuration processes. - Ability to perform data ...

Maximus

ITSM Tools Analyst

VA · On-site +1

... ITIL Foundation (or ability to obtain within 6 months). #techjobs #clearance #veteransPage #LI-remote #TSTECH Minimum Requirements TCS140, T2, Band 5 #TSTECH EEO Statement Maximus is an equal ...

Maximus

ITSM Tools Analyst

VA · On-site +1

... ITIL Foundation (or ability to obtain within 6 months). #techjobs #clearance #veteransPage #LI-remote #TSTECH Minimum Requirements TCS140, T2, Band 5 EEO Statement Maximus is an equal opportunity ...

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Showing results 41-60

All JobsItil JobsRemote Itil Remote JobsRemote Itil Remote Jobs in Virginia

Remote Itil Remote information

What is the difference between Remote Itil Remote vs Remote Service Desk Technician?

AspectRemote Itil RemoteRemote Service Desk Technician
CertificationsITIL Foundation, CompTIA A+CompTIA A+, HDI Support Center
Work EnvironmentRemote, IT service management focusRemote, technical support for end-users
Industry UsageIT service providers, large enterprisesIT support companies, corporate IT departments
Job FocusITIL processes, service managementTechnical troubleshooting, user support

Remote Itil Remote roles focus on IT service management and ITIL processes, often requiring certifications like ITIL Foundation. Remote Service Desk Technicians primarily handle end-user technical support, with certifications like CompTIA A+. Both roles are remote but differ in their core responsibilities and industry applications.

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What job categories do people searching Remote Itil Remote jobs in Virginia look for? The top searched job categories for Remote Itil Remote jobs in Virginia are:
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Remote Itil Remote jobs near you

Senior Analyst (Knowledge)

Quality Business Engineering

Haymarket, VA • On-site, Remote

$86K - $114K/yr

Full-time

Posted 11 days ago

Job description

Job Type
Full-time
Description
About QBE, LLC
QBE, LLC is a mission-focused technology and security solutions provider supporting defense and federal customers worldwide. We deliver high-impact capabilities where precision, accountability, and technical excellence directly support national-level objectives.
The Senior Analyst (Knowledge) provides acquisition support, contract support, fielding management, quality assurance surveillance plan (QASP) operations, government furnished equipment (GFE) provisioning, project management, communications, and engineering services to the NETCOM AESMP Requirements Manager, AESMP System Owner and the AESD Operations Manager.
RESPONSIBILITIES:
  • Review, track and manage knowledge articles through the knowledge article submission process, assisting with requirements gathering, overseeing the onboarding of new services to the Army Enterprise Service Desk/Army Enterprise Service Management Platform (AESD/AESMP)
  • Report/provide trend analysis to leadership on AESD Service Level Agreements (SLAs) and Knowledge Management (KM) metrics; verify and validate the delivery of daily, weekly, and monthly contract deliverable reports to ensure completeness
  • Act as the AESD / SETA operational support liaison to NETCOM and the Army for A365 Teams, SharePoint Online (SPO), Exchange Online (EXO), One Drive and other A365 Suite of applications
  • Provide direct operational support to the AESD (Tier 1 Service Desk) and AESMP (ServiceNow) Operations
  • Conduct or support requirements analysis, design, development, performance measurement, procurement, lease, outsourcing, verification and validation, certification and accreditation, installation, transition, operations, support, and, where applicable, disposal by applying technical as well as program/project management skills.
  • Review and validate the delivery of AESD and AESMP Contract Deliverables (CDRLs) to ensure compliance on behalf of the government and report discrepancies and non-compliant areas
  • Conduct AESMP ticket quality review and call listening audits to ensure that all agents are in compliance with the AESD and AESMP Performance Work Statement (PWS) requirements

#qf
#qg
Requirements
REQUIRED EXPERIENCE:
  • BA in Computer Science, Engineering. Information Services or an equivalent combination of education and relevant experience is required
  • Minimum of 10 years of experience as a full time IT professional successfully leading, guiding, and directing program/projects.
  • Knowledge Management process experience
  • Familiar with Agile development processes.
  • Ability to lead technical planning and management meetings to achieve user requirements, including future modifications, scope changes and sustainment planning.
  • 3+ years of experience using the Remedy or ServiceNow ITSM tool.
  • Working knowledge and understanding of Amazon Connect telephony system.
  • 3+ years of experience diagnosing and documenting problems by evaluating system performance metrics and working with system owner and mission contractor towards resolution.
  • Demonstrated leadership ability.
  • Excellent writing skills and ability to communicate effectively.
  • Knowledge of Project Management methodologies. A good understanding of the IT Service Management Model, including industry best practices for ITIL processes and success factors/KPIs.
  • US Citizenship is required
  • Must have an active Secret security clearance
  • Able to travel up to 10 percent
  • Position is remote/telecommute based, 90 percent teleworking

DESIRED EXPERIENCE:
  • ITIL Foundation Certification
  • Strong working knowledge of large, complex Service Desk or call center operational environments
  • Staff experience researching and writing white papers, compliance reports and assessment reports in support of activities for defining policy.
  • Ability to develop briefing materials, provide administrative and logistics support

Equal Opportunity Employment Statement
QBE is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender, gender-identity and/or expression, age, disability, Veteran status, genetic information, pregnancy (including childbirth, lactation, or related medical conditions), marital status, neurodivergence, ethnicity, ancestry, caste, military/uniformed service-member status, or any other characteristic protected by applicable law.

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