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Remote Atm Support Jobs in Virginia (NOW HIRING)

Remote Atm Support information

What are some common challenges faced by Remote ATM Support specialists, and how can they be addressed?

Remote ATM Support specialists often encounter challenges such as troubleshooting complex technical issues without physical access to machines, managing multiple support requests simultaneously, and coordinating with on-site technicians. To address these challenges, strong problem-solving skills, effective communication, and familiarity with remote diagnostic tools are essential. Building a close working relationship with field technicians and maintaining clear documentation can also help streamline issue resolution. Continuous training on new ATM technologies further enhances the ability to provide swift and effective support.

What is Remote ATM Support?

Remote ATM Support refers to the process of monitoring, diagnosing, and resolving issues with Automated Teller Machines (ATMs) from a remote location, rather than on-site. Support specialists use specialized software and communication tools to troubleshoot technical problems, perform software updates, and manage ATM networks. This approach helps minimize downtime, reduces the need for in-person maintenance, and ensures ATMs remain operational for customers. Remote ATM Support is essential for banks and financial institutions to maintain efficient and secure ATM services. It also allows for quicker response times to technical and operational issues.

What is the difference between Remote Atm Support vs ATM Technician?

AspectRemote Atm SupportATM Technician
CredentialsBasic IT or customer service certificationsTechnical certifications or technical training
Work EnvironmentRemote, customer service centers, or call centersOn-site at ATM locations or service centers
Employer & IndustryBanking, financial services, ATM service providersBank branches, ATM service companies, retail
Job FocusRemote troubleshooting, customer support, software updatesHardware repairs, installations, physical maintenance

Remote Atm Support primarily involves remote troubleshooting and customer assistance for ATM issues, often from a call center or remote location. ATM Technicians perform on-site hardware repairs and maintenance. While both roles support ATM operations, Remote Atm Support emphasizes remote problem-solving, whereas ATM Technicians focus on physical repairs and hardware servicing.

What are the key skills and qualifications needed to thrive as a Remote ATM Support specialist, and why are they important?

To thrive as a Remote ATM Support specialist, you need strong troubleshooting skills, knowledge of ATM hardware and software, and typically a background in IT or electronics. Familiarity with ticketing systems, remote diagnostic tools, and sometimes certifications like CompTIA A+ are commonly required. Excellent problem-solving abilities, clear communication, and patience are vital soft skills for working with clients and resolving issues remotely. These skills ensure prompt, efficient resolution of ATM problems, minimizing downtime and maintaining customer satisfaction.
What are the most commonly searched types of Atm Support jobs in Virginia? The most popular types of Atm Support jobs in Virginia are:
What job categories do people searching Remote Atm Support jobs in Virginia look for? The top searched job categories for Remote Atm Support jobs in Virginia are:
What cities in Virginia are hiring for Remote Atm Support jobs? Cities in Virginia with the most Remote Atm Support job openings:
Engineer III, Hogan Applications

Engineer III, Hogan Applications

PenFed Credit Union

Mclean, VA • On-site, Remote

$84K - $188K/yr

Full-time

Posted 23 days ago


PenFed Credit Union rating

7.1

Company rating: 7.1 out of 10

Based on 11 frontline employees who took The Breakroom Quiz


Job description

Overview

PenFed is hiring a (Remote) Engineer III, Hogan Applications associated with our Papillion, Omaha or Tysons, Virginia location.  The primary purpose of this role is to lead technical analysis, design, and implementation of Hogan application enhancements and production fixes in a mission-critical core banking environment.

**This role can be located anywhere in the United States**
The anticipated starting salary range for this role is $84,700 to $188,845
This position is eligible for the organization’s annual Balanced Scorecard bonus subject to board discretion and approval 
This position is also eligible for the opportunity for an annual Pay for Performance bonus


Responsibilities

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties, and the position will perform other duties as assigned.

  • Lead technical analysis, design, and implementation of Hogan application enhancements and production fixes in a mission-critical core banking environment.
  • Develop and maintain COBOL/Assembler programs and JCL; design and support API integration points.
  • Execute full SDLC activities, driving process improvements and automation using AI tools to translate business requirements into technical specifications for Hogan modules.
  • Enhance and automate the Technical Review Board and peer review processes to ensure project scope, deliverables, and coding standards are met.
  • Provide expert-level support for batch failures, online transaction issues, fraud concerns, and data reconciliation discrepancies.
  • Architect solutions for complex system modifications involving multiple Hogan modules, database structures (VSAM), and batch processing frameworks; advocate for Snowflake in reporting solutions.
  • Perform impact analysis on proposed changes, assess downstream effects, and develop automated risk mitigation strategies using AI tools.
  • Lead technical discussions with business stakeholders, IT management, and vendors to prioritize initiatives and resolve architectural challenges, leveraging AI to automate prioritization.
  • Ensure compliance with change management, documentation standards, version control, and release management, utilizing AI tools where possible.
  • Collaborate with automated testing teams to expand and maintain comprehensive testing strategies (functional, regression, performance).
  • Analyze and resolve defects, using system logs, CPROF, Pem dumps, and debugging tools (e.g., Expediter) to identify root causes.
  • Balance multiple projects and production incidents, meeting SLA commitments and enforcing adherence to change control, audit, and disaster recovery procedures.

  • Undertake additional responsibilities as business and technical needs evolve.

Key Relationships

  • IT Management: Provide technical recommendations, drive continuous improvement, and support escalation avoidance.
  • Development Team: Mentor developers on Hogan architecture and coding practices, conduct technical reviews, promote knowledge transfer and collaborative problem-solving, and encourage AI adoption.
  • Business Units/Vendors: Deliver technical solutions aligned with business objectives, manage issue resolution, and maintain proactive communication to prevent disruptions.

Qualifications

Equivalent combination of education and experience is considered.

  • Minimum 10 years in Hogan Applications Development / IT Delivery Projects.

  • Minimum 7 years in Hogan Architecture design, implementation, and support.

  • Technical Skills:

    • Expert in at least two Hogan modules (ILP, IDS, CIS, ODS, FSS, etc.).

    • Advanced COBOL, JCL, Easytrieve, REXX; Assembler a plus.

    • Deep understanding of financial operations: deposits, loans, payments, ACH/wire, ATM/debit, credit cards, collections, GL reconciliation.

    • Experience with API integration, batch processing, and VSAM.

    • Proficient in AI-assisted development tools for code, review, and automation.

  • Demonstrated ability to perform code reviews, and mentor junior developers.

  • Strong background in production support, issue resolution, API integration, and SDLC best practices.

  • Proficient in leveraging AI-assisted development tools to enhance productivity and code quality

  • Preferred:

    • 8+ years with large-scale, high-transaction, high-availability software implementations.

    • Experience with Hogan upgrades and integrating AI tools into the SDLC.

    • Equivalent combination of education and experience is considered.

    • Experience using A.I. tools preferred.

Supervisory Responsibility

This position will not supervise employees.

Licenses and Certifications

There are no additional licenses and/or certifications required.

Work Environment

While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.

*Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds.*

Travel

Ability to travel to various worksites and be on-call may is required.

#LI-Hybrid

Qualifications:

Equivalent combination of education and experience is considered.

  • Minimum 10 years in Hogan Applications Development / IT Delivery Projects.

  • Minimum 7 years in Hogan Architecture design, implementation, and support.

  • Technical Skills:

    • Expert in at least two Hogan modules (ILP, IDS, CIS, ODS, FSS, etc.).

    • Advanced COBOL, JCL, Easytrieve, REXX; Assembler a plus.

    • Deep understanding of financial operations: deposits, loans, payments, ACH/wire, ATM/debit, credit cards, collections, GL reconciliation.

    • Experience with API integration, batch processing, and VSAM.

    • Proficient in AI-assisted development tools for code, review, and automation.

  • Demonstrated ability to perform code reviews, and mentor junior developers.

  • Strong background in production support, issue resolution, API integration, and SDLC best practices.

  • Proficient in leveraging AI-assisted development tools to enhance productivity and code quality

  • Preferred:

    • 8+ years with large-scale, high-transaction, high-availability software implementations.

    • Experience with Hogan upgrades and integrating AI tools into the SDLC.

    • Equivalent combination of education and experience is considered.

    • Experience using A.I. tools preferred.

Supervisory Responsibility

This position will not supervise employees.

Licenses and Certifications

There are no additional licenses and/or certifications required.

Work Environment

While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.

*Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds.*

Travel

Ability to travel to various worksites and be on-call may is required.

#LI-Hybrid

Education:UNAVAILABLEEmployment Type: FULL_TIME

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