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Remote It Support Jobs in Rome, NY (NOW HIRING)

Remote Sales Agent

Utica, NY · Remote

$69K - $150K/yr

... information about their benefits and protection options. You'll educate clients, recommend ... Build lasting client relationships that support long-term retention * Work closely with your ...

Remote Sales Specialist

Utica, NY · Remote

$69K - $150K/yr

... information about their benefits and protection options. You'll educate clients, recommend ... Build lasting client relationships that support long-term retention * Work closely with your ...

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Remote It Support information

See Rome, NY salary details

$13

$23

$35

How much do remote it support jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for remote it support in Rome, NY is $23.74, according to ZipRecruiter salary data. Most workers in this role earn between $19.57 and $26.88 per hour, depending on experience, location, and employer.

What is a remote IT support specialist?

A Remote IT Support specialist is a professional who provides technical assistance and troubleshooting services to clients or employees over the internet or phone, rather than in person. They help resolve software, hardware, network, and other IT-related issues remotely by using tools that allow them to access computers and systems from afar. This role is essential for businesses with distributed teams or customers, ensuring that technical problems are addressed quickly and efficiently without the need for on-site visits.

What are the key skills and qualifications needed to thrive as a remote IT support professional?

To thrive as a Remote IT Support professional, you need strong troubleshooting abilities, a solid understanding of operating systems and networking, and often a relevant certification such as CompTIA A+ or Microsoft Certified IT Professional. Familiarity with remote desktop tools, ticketing systems, and cybersecurity protocols is typically required. Excellent communication, patience, and problem-solving skills set standout professionals apart in this role. These skills ensure efficient resolution of technical issues, high customer satisfaction, and the maintenance of secure and reliable IT systems.

What are some common challenges faced by remote IT support specialists and how can they be addressed?

Remote IT Support specialists often face challenges such as troubleshooting issues without physical access to devices, communicating complex technical concepts clearly to users, and managing multiple support tickets simultaneously. To overcome these, it's important to utilize reliable remote access tools, maintain clear and empathetic communication with clients, and develop strong organizational skills for effective ticket management. Proactively documenting solutions and collaborating with other IT team members can also help streamline support and reduce recurring issues.

What is the difference between Remote It Support vs Remote Network Technician?

AspectRemote It SupportRemote Network Technician
CertificationsCompTIA A+, Microsoft Certified, Network+Cisco CCNA, CompTIA Network+
Work EnvironmentHelp desk, troubleshooting end-user issues, remote supportNetwork infrastructure, configuring routers/switches, remote network monitoring
Industry UsageIT service providers, tech support companies, internal IT teamsTelecommunications, enterprise networks, data centers

Remote It Support and Remote Network Technician roles share certifications like CompTIA A+ and Network+, but differ mainly in focus. Remote It Support handles end-user issues and software troubleshooting, while Remote Network Technicians focus on network infrastructure and hardware. Both roles are vital in IT, often working remotely for tech companies or internal IT departments, but they serve different technical needs within organizations.

Can I work remotely as a remote IT support?

Yes, remote IT support roles are common and often involve troubleshooting, remote desktop tools, and communication skills. Many companies offer remote positions that require technical knowledge, certifications, and the ability to work independently from home.

How much does remote IT support pay?

Remote IT support technicians typically earn between $40,000 and $70,000 annually, depending on experience, certifications, and the complexity of support provided. Entry-level roles may start around $35,000, while experienced professionals with certifications like CompTIA A+ or Network+ can earn higher salaries. Compensation can also vary based on the employer and geographic location of the company or client base, even for remote positions.

What is the best remote IT support job to work remotely?

Remote IT support jobs typically include roles such as help desk technician, technical support specialist, or remote support analyst. These positions often require strong troubleshooting skills, knowledge of remote management tools, and certifications like CompTIA A+ or Network+; they usually offer flexible schedules and can be performed from home with minimal on-site requirements.

What job categories do people searching Remote It Support jobs in Rome, NY look for?

The top searched job categories for Remote It Support jobs in Rome, NY are:

What cities near Rome, NY are hiring for Remote It Support jobs?

Cities near Rome, NY with the most Remote It Support job openings:

Infographic showing various Remote It Support job openings in Rome, NY as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $49,369 per year, or $23.7 per hour.

IT Infrastructure Architect, Lead

Booz Allen Hamilton, Inc.

Rome, NY • On-site, Remote

Full-time, Part-time

Medical, Life, Retirement, PTO

Re-posted yesterday


Booz Allen Hamilton rating

8.9

Company rating: 8.9 out of 10

Based on 49 frontline employees who took The Breakroom Quiz

10th of 72 rated business consultants


Job description


Remote Work:
Hybrid
Job Number:
R0242762
Location:
Rome,NY,US
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IT Infrastructure Architect, Lead
The Opportunity:
We are seeking an experienced IT Infrastructure Architect to lead the modernization of the Air Force's Air Operations Center (AOC) weapon system, a critical command and control (C2) capability. This architect will shape the next-generation by modernizing hybrid cloud, data, and application ecosystems, advancing automation, and redesigning infrastructure to improve operational agility and resiliency in highly contested environments.
In this role, you will drive technical roadmaps aligned to AOC warfighter architectures, evaluate and integrate emerging technologies, and guide the evolution of enterprise-scale C2 infrastructure. The ideal candidate brings deep experience in secure, cloud-enabled environments, systems integration across legacy and modern platforms, and mission-focused engineering that directly enhances AOC readiness, data interoperability, and decision superiority for warfighters.
What You'll Work On:
  • Design and enhance enterprise infrastructure architectures across cloud, on-prem, and hybrid environments.
  • Lead technical planning and CONOPS development supporting mission and operational requirements.
  • Integrate secure practices, including hardening, RMF alignment, and vulnerability mitigation, into all infrastructure designs.
  • Support DevSecOps pipelines, container platforms, and modernized development environments.
  • Evaluate and integrate new technologies, ensuring alignment with organizational mission, security standards, and digital engineering practices.
  • Collaborate with cross-functional engineering, cybersecurity, and operations teams to deliver resilient, scalable solutions.

Join us. The world can't wait.
You Have:
  • 7+ years of experience in IT infrastructure architecture
  • Experience providing enterprise-level IT architecture and engineering services
  • Experience with team leadership and personnel management encompassing a varied set of operational technology domains and staff members
  • Experience with virtualization, networking, enterprise compute stacks, RMF or NIST frameworks, secure architecture principles, and cloud service models such as IaaS, PaaS, or SaaS
  • Knowledge of Agile software development life cycles and IT enterprise support components to enable DevOps-based application delivery
  • Knowledge of DevSecOps tools and modern application hosting environments
  • Ability to work in a very dynamic DoD client operational environment with mission-focused support and quick reactionary needs
  • TS/SCI clearance
  • Bachelor's degree
  • DoDI 8570.01 Level III Information Assurance System Architect and Engineer (IASAE) Certification such as CISSP-ISSEP or AP Certification

Nice If You Have:
  • Experience providing executive-level technical briefings and presentations to senior government personnel
  • Experience modernizing large, complex, or distributed mission support systems
  • Experience with DevOps and ITIL-based operations methodologies
  • Experience facilitating IT systems to meet cybersecurity Assessment and Authorization (A&A) compliance standards for DoD RMF
  • Experience supporting DoD, AOC, or similar mission environments
  • Experience with digital engineering, data integration, and enterprise architecture frameworks
  • Knowledge of Windows Server technologies, Docker container-based technology deployment and delivery, IT performance management and monitoring, IT infrastructure automation, including Ansible, and virtualization technologies
  • Cloud Security or Cloud-related Technology Certification

Clearance:
Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; TS/SCI clearance is required.
Compensation
At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen's benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.
Salary at Booz Allen is determined by various factors, including but not limited to location, the individual's particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $112,800.00 to $257,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen's total compensation package for employees. This posting will close within 90 days from the Posting Date.
Identity Statement
As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.
Candidate AI Usage Policy
AI is a part of our daily work at Booz Allen, and we are committed to the responsible and ethical use of AI tools. However, we want to ensure a fair candidate process based on your own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) or other tools to assist with responses during interviews (whether in-person or virtual) is prohibited unless permission is explicitly provided.
Work Model
Our people-first culture prioritizes the benefits of collaboration, whether it occurs in person or virtually. To support engagement and effective communication, employees working virtually are generally expected to have their cameras on during meetings.
  • Remote: If this position is listed as remote, there may still be occasions when you are required to work in person at a Booz Allen or customer facility.
  • Hybrid: If this position is listed as hybrid, you will be expected to work from a Booz Allen facility frequently, in alignment with leadership expectations and the needs of the role. You may also be required to work from or visit a customer facility.
  • Onsite: If this position is listed as onsite, work will primarily be performed at a Booz Allen office or customer facility, where employees will collaborate directly with colleagues and customers as required by the role.

Commitment to Non-Discrimination
All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, local, or international law.
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About Booz Allen Hamilton

Sourced by ZipRecruiter

Booz Allen Hamilton is a leading provider of management and technology consulting services to the US government in defense, intelligence, and civil markets. Headquartered in McLean, Virginia, the firm also serves major corporations, institutions, and not-for-profit organizations. Founded in 1914 by Edwin G. Booz, the company has a long-standing tradition of helping clients achieve success by delivering a wide range of consulting services that include strategic planning, human capital and learning, communication, systems development, and others. The company's mission is to empower people to change the world, and it has a reputation for maintaining the highest standards of integrity and-excellence.

Industry

It services

Company size

10,000+ Employees

Headquarters location

McLean, VA, US

Year founded

1914