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It Support Jobs in Rome, NY (NOW HIRING)

Tidal Basin Holdco, LLC

IT Support Technician

Utica, NY · On-site

$22 - $30.25/hr

You will be responsible for end-user hardware and software support as an IT support technician. This includes Windows-based PCs, Windows Active Directory, and third-party applications. You will work ...

U.S. Navy

IT Support Specialist

Clinton, NY

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

U.S. Navy

IT Support Specialist

Ilion, NY

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

U.S. Navy

IT Support Specialist

Morrisville, NY

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

U.S. Navy

IT Support Specialist

Wampsville, NY

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

U.S. Navy

IT Support Specialist

Middleville, NY

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

U.S. Navy

IT Support Specialist

Mattydale, NY

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

U.S. Navy

IT Support Specialist

Clark Mills, NY

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

U.S. Navy

IT Support Specialist

Brewerton, NY

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

U.S. Navy

IT Support Specialist

Sylvan Beach, NY

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

U.S. Navy

IT Support Specialist

Canastota, NY

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

U.S. Navy

IT Support Specialist

Whitesboro, NY

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

U.S. Navy

IT Support Specialist

Minoa, NY

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

U.S. Navy

IT Support Specialist

Marcy, NY

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

U.S. Navy

IT Support Specialist

West Winfield, NY

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

U.S. Navy

IT Support Specialist

Salisbury, NY

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

U.S. Navy

IT Support Specialist

Oriskany Falls, NY

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

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It Support information

See Rome, NY salary details

$11

$17

$24

How much do it support jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for it support in Rome, NY is $17.60, according to ZipRecruiter salary data. Most workers in this role earn between $14.57 and $19.33 per hour, depending on experience, location, and employer.

What does an IT support specialist do?

An IT Support specialist is responsible for helping users troubleshoot and resolve computer and technology-related issues. Their duties include installing and configuring hardware and software, diagnosing technical problems, and providing guidance on using various systems. They may also manage user accounts, ensure security protocols are followed, and escalate complex issues to higher-level IT professionals. Their goal is to keep an organization's technology running smoothly and efficiently.

What are the key skills and qualifications needed to thrive as an IT support specialist?

To thrive as an IT Support specialist, you need a solid understanding of computer hardware, software troubleshooting, networking basics, and often an associate’s degree or relevant certifications like CompTIA A+. Familiarity with operating systems (Windows, macOS, Linux), ticketing systems, and remote support tools is typically required. Strong problem-solving abilities, patience, and effective communication skills help you resolve issues efficiently and support users with varying technical backgrounds. These skills ensure prompt resolution of technical problems, minimize downtime, and maintain smooth business operations.

What are common challenges IT support professionals face when troubleshooting user issues remotely?

IT Support professionals often encounter challenges such as limited visibility into the user's environment, difficulty communicating technical solutions to non-technical users, and managing multiple support requests simultaneously. Remote troubleshooting can also be hindered by varying levels of user cooperation and differences in device configurations. To overcome these obstacles, IT Support staff typically rely on remote access tools, clear communication, and strong problem-solving skills to efficiently resolve issues and maintain user satisfaction.

What is the difference between It Support vs Network Technician?

AspectIt SupportNetwork Technician
CertificationsCompTIA A+, Microsoft Certified IT Professional (MCITP)CompTIA Network+, Cisco CCNA
Work EnvironmentHelp desks, user support, troubleshooting hardware/softwareNetwork infrastructure, configuring and maintaining network hardware
Industry UsageIT service providers, corporate IT departmentsTelecommunications, enterprise networks

It Support and Network Technician roles share certifications and work environments but differ mainly in focus. It Support handles user issues and hardware/software troubleshooting, while Network Technicians specialize in network infrastructure and configuration. Both roles are essential in IT, often overlapping but distinct in daily tasks and expertise.

Is IT support a difficult job?

IT support is a role that involves troubleshooting technical issues, assisting users, and maintaining hardware and software systems. The job can be challenging due to the need for problem-solving skills, technical knowledge, and sometimes working under pressure or irregular hours. Success often depends on technical certifications, communication skills, and experience with tools like ticketing systems.
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For It Support jobs in Rome, NY, the most frequently searched job titles are:

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It Support jobs near you
Infographic showing various It Support job openings in Rome, NY as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $36,614 per year, or $17.6 per hour.

IT Support Technician

Tidal Basin Holdco, LLC

Utica, NY • On-site

$22 - $30.25/hr

Full-time

Re-posted 3 days ago

Job description

Position Summary: You will be responsible for end-user hardware and software support as an IT support technician. This includes Windows-based PCs, Windows Active Directory, and third-party applications.
You will work with our team of IT professionals to maintain the organization's computer systems, networks, and data. You will perform various IT duties in this role, including firewall modifications, troubleshooting physical networking (switches and cabling), system security patching, and systems deployment.
The ideal candidate would be someone with a solid foundational knowledge base and documented experience with end-user support. The individual also would possess a strong self-drive and be capable of working autonomously to solve problems, self-educate, and stay current on emerging technologies. Strong communication and relationship-building skills are a plus.
Candidate must be able to pass a background check and obtain a Criminal Justice Information Systems (CJIS) security clearance.
Job Duties and Responsibilities include:
• Basic troubleshooting and maintenance of Windows Server.
• Firewall maintenance, upgrades, and configuration.
• Ability to perform in varying conditions, including in-car technology deployment and troubleshooting.
• Utilize the PDQ suite for remote software deployments and patch management.
• Maintain Windows Active Directory.
• Microsoft Exchange management.
• Assist in developing, implementing, and maintaining security policies, processes, and procedures with support from the Tidal Basin team.
• Other duties as assigned
Skills and Competencies:
• Strong analytical, critical thinking, and problem-solving skills.
• Demonstrates an ability to operate independently towards a common objective.
• Well-rounded professional across many information technology subjects matters.
• Keen time and resource management skills.
• Demonstrates an ability to adapt and learn in a dynamic work environment.
• Strong sense of integrity.
• Professional communication skills, both oral and written.
• Ability to track and communicate project progress and roadblocks
Required Education and Experience:
• 1-3 years of relevant IT support experience.
• Associate's Degree or higher in Information Technology or related discipline.
• Desired: Working knowledge of Virtualization Technologies (VMware or HyperV).
• Preferred: Knowledge of Windows Active Directory.
• Preferred: Knowledge of Microsoft Exchange and SMTP principles.
• Desired: Knowledge of SonicWall edge firewalls and security services.
• Desired: Knowledge of cloud technologies (i.e., Azure, AWS, IaaS)
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Rising Phoenix Holdings Corporation is an Equal Employment Opportunity Employer.

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