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Remote It Support Jobs in Racine, WI (NOW HIRING)

Infrastructure Manager

Waukegan, IL · On-site +1

$101K - $129K/yr

... Remote Employment: Flexible/Hybrid Job Number: 02821 Department: Information Technology Opening ... This role is ideal for someone who has experience providing leadership, guidance and support to a ...

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How much do remote it support jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for remote it support in Racine, WI is $23.51, according to ZipRecruiter salary data. Most workers in this role earn between $19.38 and $26.59 per hour, depending on experience, location, and employer.

What is a Remote IT Support specialist?

A Remote IT Support specialist is a professional who provides technical assistance and troubleshooting services to clients or employees over the internet or phone, rather than in person. They help resolve software, hardware, network, and other IT-related issues remotely by using tools that allow them to access computers and systems from afar. This role is essential for businesses with distributed teams or customers, ensuring that technical problems are addressed quickly and efficiently without the need for on-site visits.

What is the difference between Remote It Support vs Remote Network Technician?

AspectRemote It SupportRemote Network Technician
CertificationsCompTIA A+, Microsoft Certified, Network+Cisco CCNA, CompTIA Network+
Work EnvironmentHelp desk, troubleshooting end-user issues, remote supportNetwork infrastructure, configuring routers/switches, remote network monitoring
Industry UsageIT service providers, tech support companies, internal IT teamsTelecommunications, enterprise networks, data centers

Remote It Support and Remote Network Technician roles share certifications like CompTIA A+ and Network+, but differ mainly in focus. Remote It Support handles end-user issues and software troubleshooting, while Remote Network Technicians focus on network infrastructure and hardware. Both roles are vital in IT, often working remotely for tech companies or internal IT departments, but they serve different technical needs within organizations.

What are some common challenges faced by Remote IT Support specialists and how can they be addressed?

Remote IT Support specialists often face challenges such as troubleshooting issues without physical access to devices, communicating complex technical concepts clearly to users, and managing multiple support tickets simultaneously. To overcome these, it's important to utilize reliable remote access tools, maintain clear and empathetic communication with clients, and develop strong organizational skills for effective ticket management. Proactively documenting solutions and collaborating with other IT team members can also help streamline support and reduce recurring issues.

What are the key skills and qualifications needed to thrive as a Remote IT Support professional, and why are they important?

To thrive as a Remote IT Support professional, you need strong troubleshooting abilities, a solid understanding of operating systems and networking, and often a relevant certification such as CompTIA A+ or Microsoft Certified IT Professional. Familiarity with remote desktop tools, ticketing systems, and cybersecurity protocols is typically required. Excellent communication, patience, and problem-solving skills set standout professionals apart in this role. These skills ensure efficient resolution of technical issues, high customer satisfaction, and the maintenance of secure and reliable IT systems.
What are popular job titles related to Remote It Support jobs in Racine, WI? For Remote It Support jobs in Racine, WI, the most frequently searched job titles are:
What job categories do people searching Remote It Support jobs in Racine, WI look for? The top searched job categories for Remote It Support jobs in Racine, WI are:
What cities near Racine, WI are hiring for Remote It Support jobs? Cities near Racine, WI with the most Remote It Support job openings:
Director, IT Digital Strategy & Transformation - Supply Chain

Director, IT Digital Strategy & Transformation - Supply Chain

SC Johnson

Racine, WI • Remote

$170K - $193K/yr

Full-time

Medical, Retirement

Posted 25 days ago


SC Johnson rating

8.2

Company rating: 8.2 out of 10

Based on 22 frontline employees who took The Breakroom Quiz

27th of 89 rated chemical manufacturers


Job description

SC JOHNSON IS A FIFTH-GENERATION FAMILY COMPANY BUILT ON THE SPIRIT OF OUR PEOPLE. We have been leading with purpose for over 130 years, building iconic brands that win the hearts and minds of consumers – such as Raid®, Glade®, Ziploc® and more, in virtually every country around the world. Together, we are creating a better future – for the planet, for future generations and for every SCJ team member. Join our winning team of Wave Makers and Go Getters and help us write the next chapter in the SCJ story.

ABOUT THE ROLE

As the Director, IT Digital Strategy & Transformation - Supply Chain, you will drive the execution of the global digital supply chain roadmap. You will develop and support end-to-end digital solutions that solve unmet needs and generate value through a fully integrated digital ecosystem. In the role you will help transform underlying business processes, build sustainable support models, and drive end user adoption. You will demonstrate supply chain business acumen, end to end thinking, digital acumen and ensure proper linkages to the digital strategies of partner functions.

You will need a deep understanding of user needs and expected business values, delivering digital solutions that create value, unlock efficiency and drive progress against defined key performance indicators (KPIs). In this role you will interface with technical development teams, systems integrators, and program stakeholders. You will develop, deploy, and orchestrate standard process capabilities and best in class tools / systems to expedite business decisions and enable intelligent process automation for our global supply chain teams.

KEY RESPONSIBILITIES

  • Develop end to end digital capabilities in partnership with capability owners and functional leaders.

  • Clearly define and document the vision and roadmap of digital products / solutions, including business case and expected value.

  • Own & lead the technical delivery of the 5-year corporate digital transformation, Better Work-Better World, journey for Demand Planning, Supply Planning, and Procurement, shaping digital capability roadmaps to accelerate value realization, in partnership with the regional and functional stakeholders. Ensure technical delivery delivers sustained user adoption.

  • Identify and drive resolution to the 5-year corporate digital transformation, Better Work Better World, roadmap interdependencies that impact planning solutions to minimize duplicate efforts, optimize costs and resources and maximize benefits while maturing digital capabilities.

  • Own Executive Steer Co for Regions and BUs during technical deployment and post-go live support ensuring alignment cross functionally (including, not limited to, BU CEO, Region Head, Finance Lead, Sales Lead). Provide regular, timely, transparent communication on overall technical and change management progress.

  • Manage system implementation vendors and technology vendors, ensuring strong partnerships and alignment with our strategic roadmaps.

  • Drive linkage, simplification, and optimization of our planning and procurement digital portfolio by translating processes and technical requirements between supply chain leadership and BPT. Establish strong alignment between partner functions, from BPT and from the functional stakeholders.

  • Partner with Data & Analytics team to unlock insights through data analytics to deliver value (incremental sales, profitability, reduction of working capital) ensuring harmonization and standardization of our data, reporting and analytics solutions.

  • Foster a high-performing, diverse and inclusive team culture where different viewpoints are visibly encouraged and supported

  • Leverage expertise and network to deliver results. Demonstrated ability to make sound decisions in a fast-moving environment, lean into risk and use non-traditional methods to ensure project delivered to commitments

  • Be seen as a thought leader in digital acumen and enable upskilling for planning and procurement teams globally.

REQUIRED EXPERIENCE YOU’LL BRING

  • Bachelor’s degree in engineering, Supply Chain Management, Business Administration, Information Technology.

  • 10+ years of experience in Supply Chain/ IT functions, preferably engaging in Demand Planning, Supply Planning and Procurement digital efforts.

  • 3+ years of experience with Kinaxis, or other similar, advanced planning tools.

PREFERRED EXPERIENCES AND SKILLS

  • Proven experience in business transformations and change management.

  • Supply Chain experience in at least two supply chain disciplines (i.e., manufacturing, procurement, engineering, planning, NPD project management, quality and/or logistics).

  • Ability to build and maintain relationships, internally and externally, with technical and non-technical team members at all levels.

  • Demonstrated strategic thinking and leadership behavior.

  • Outstanding stakeholder management experience, superior influencing, and collaboration skills

  • Proven track record of achieving results in a cross functional/matrixed environment.

  • Ability to operate in a space of agility, creatively solving challenges while acting with integrity.

  • Excellent communication and influencing skills.

  • Strong Supply Chain industry knowledge and financial acumen experience in developing value cases.

  • Experience in or leading being part of large, cross-functional projects & programs is strongly preferred.

  • Experience in working with ERP (SAP), Coupa, Tableau, Alteryx, SQL, or other data and analytics tools is preferred.

  • Working knowledge of IT outsourcing models and governance including Cloud, Managed. Services, Strategic Sourcing partnerships.

JOB REQUIREMENTS

  • Full time with occasional operational support outside core business hours.

  • Ability to travel when conditions return to normal ~10%.

  • Remote work is available once a week for eligible employees.

  • This role is eligible for domestic relocation.

BENEFITS AND PERKS

SC Johnson’s total compensation packages are at or above industry levels. In addition to salary, total packages may include bonuses, long-term incentives, matching 401(k) contributions and profit sharing based on company profitability, job level and years of service. As a family company, we’re committed to providing benefits such as subsidized health care plans, maternity/paternity/adoption leave, flexible work arrangements, vacation purchase options, recreation and fitness centers, childcare, counseling services and more.

Inclusion & Diversity

We’re a global business, with people from every culture, ethnicity, race, religion, gender identity, sexual orientation, age and ability. We recognize the breadth of human experience, and we work to celebrate it. It is our goal to build a diverse, inclusive and supportive work environment where all people can thrive.

We’re committed to ongoing efforts that help us attract, hire, and retain diverse talent who want to build a positive, inclusive environment. Read more about our ongoing initiatives at https://jobs.scjohnson.com/inclusion.

Better Together

At SC Johnson, we strive to create a positive, inclusive and unique workplace. We strongly believe SCJ people are able to achieve their best when they can collaborate and work together in person.

Equal Opportunity Employer

The policy of the Company is to ensure equal opportunity for all qualified applicants and employees without regard to race, color, religion, gender, marital status, sexual orientation, national origin, ancestry, age, gender identity, gender expression, disability, citizenship, pregnancy, veteran status, membership in any active or reserve component of the U.S. or state military forces, genetic history or information or any other category protected by law.

Accommodation Requests

If you are an individual with a disability and you need an accommodation or other assistance during the application process, please call our Human Resources department at 262-260-3343 or email your request to SCJHR@scj.com. All qualified applicants are encouraged to apply. Download the EEO is the Law poster for more information.


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