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Information Technology Support Desk Jobs in Racine, WI

Phoenix Investors

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IT Support Specialist

Milwaukee, WI · On-site

Unlike a traditional help desk role, this position emphasizes collaboration, ownership from start ... The IT Support Specialist owns initial troubleshooting and resolution while ensuring accurate ...

Bear Country Inc

IT Support Specialist

Caledonia, WI · On-site

IT Support Specialist Bear Country, Inc.(BCI) which includes Jellystone Park and Resort in ... Previous help desk experience * Ability to communicate in a professional manner * Above-average ...

Brenntag AG

IT Support Engineer L1

Wauwatosa, WI · On-site

... desk, IT support, or desktop support role * Equivalent combination of education and hands-on experience will be considered Skills * Proficiency in troubleshooting Windows 10/11 environments; macOS ...

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Information Technology Support Desk information

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How much do information technology support desk jobs pay per hour?

As of Jul 4, 2026, the average hourly pay for information technology support desk in Racine, WI is $21.87, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $25.00 per hour, depending on experience, location, and employer.

What are some common challenges faced by Information Technology Support Desk professionals, and how can they effectively manage them?

Information Technology Support Desk professionals often encounter challenges such as handling a high volume of support tickets, addressing urgent technical issues under time pressure, and communicating complex technical information to non-technical users. To manage these challenges, it's important to prioritize requests using ticketing systems, stay up-to-date with troubleshooting techniques, and develop strong interpersonal skills for clear communication. Additionally, collaborating closely with other IT team members and documenting solutions can help streamline future support processes and enhance overall efficiency.

What are Information Technology Support Desk jobs?

Information Technology Support Desk jobs involve providing technical assistance and support to users who are experiencing issues with computer systems, software, hardware, or network connectivity. IT support desk professionals typically troubleshoot problems, answer queries, and guide users through solutions either remotely or in-person. They may also be responsible for maintaining records of issues, escalating complex problems, and ensuring that IT systems are running smoothly for all users. Their work is essential for minimizing downtime and keeping business operations efficient.

What is the difference between Information Technology Support Desk vs Help Desk Technician?

AspectInformation Technology Support DeskHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, ITIL Foundation
Work EnvironmentCorporate, IT departments, technical support centersHelp desks, customer service centers, technical support
Employer & IndustryBusinesses, IT service providers, corporate sectorsIT companies, customer service firms, tech support providers

Both roles involve troubleshooting and resolving technical issues, but the Information Technology Support Desk typically handles more complex internal IT problems within organizations, while Help Desk Technicians often focus on customer-facing support for external clients. The roles overlap in certifications and work environments, making them closely related but distinct in scope and focus.

What are the key skills and qualifications needed to thrive as an Information Technology Support Desk professional, and why are they important?

To thrive as an Information Technology Support Desk professional, you need strong troubleshooting skills, technical knowledge of hardware and software, and typically an associate degree or relevant certifications such as CompTIA A+ or Microsoft Certified IT Professional (MCITP). Familiarity with ticketing systems, remote desktop tools, and enterprise operating systems is essential for efficiently resolving user issues. Excellent communication, patience, and problem-solving abilities help you effectively support users and collaborate with technical teams. These skills ensure prompt and accurate issue resolution, leading to improved user satisfaction and minimized downtime.
What job categories do people searching Information Technology Support Desk jobs in Racine, WI look for? The top searched job categories for Information Technology Support Desk jobs in Racine, WI are:
What cities near Racine, WI are hiring for Information Technology Support Desk jobs? Cities near Racine, WI with the most Information Technology Support Desk job openings:
Information Technology Support Desk jobs near you
IT Support Specialist

IT Support Specialist

Phoenix Investors

Milwaukee, WI • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 25 days ago

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Job description

Phoenix Investors is a national commercial real estate firm headquartered in Milwaukee, WI, focused on revitalizing industrial and manufacturing properties across the United States and positively impacting the communities we serve.


We are seeking an IT Support Specialist (Level 1/2) to join our growing team. Unlike a traditional help desk role, this position emphasizes collaboration, ownership from start to finish, and clear communication and documentation. The ideal candidate brings strong end-user support experience, a customer-focused mindset, structured troubleshooting skills, and a curiosity for continuous improvement. This is an on-site role based in our Milwaukee office; remote work is not available.


Summary

This role serves as the frontline of IT service delivery, responsible for delivering a high-quality end-user experience across devices, applications, and access services. The IT Support Specialist owns initial troubleshooting and resolution while ensuring accurate documentation and appropriate escalation.


Key Responsibilities

  • Provide technical support for end users across devices, applications, and access.
  • Troubleshoot and resolve Tier 1 and Tier 2 issues in Microsoft 365 and Windows environments.
  • Manage support requests and documentation in the ITSM platform.
  • Configure, deploy, and maintain laptops, desktops, and peripheral devices.
  • Support onboarding and offboarding processes, including accounts, access, and devices.
  • Escalate issues with complete diagnostic information and context.
  • Contribute to the knowledge base and documentation to reduce repeat issues.
  • Collaborate with the IT team and support operational and project-based work.
  • Other duties may be assigned as necessary to support IT operations and business needs.


Expectations

  • Delivers consistent, professional support to end users.
  • Resolves issues or escalates cleanly with full documentation.
  • Maintains clear, repeatable documentation for support processes.
  • Contributes to reducing repeat issues through standardization.
  • Works collaboratively across the IT team.


AI and Automation Expectations

  • Demonstrates an interest in improving efficiency through tools and automation.
  • Utilizes technology to reduce repetitive work where appropriate.
  • Approaches problems with a mindset focused on standardization and scalability.


Required Qualifications

  • 1 – 3+ years of IT support or help desk experience.
  • Experience supporting Microsoft 365 (Outlook, Teams, SharePoint, OneDrive).
  • Strong troubleshooting capability in Windows environments.
  • Experience working within a ticketing or ITSM system.
  • Strong written and verbal communication skills.


Preferred Qualifications

  • Experience with Intune or modern endpoint management.
  • Exposure to identity and access management (MFA, permissions, provisioning).
  • Basic networking knowledge (Wi-Fi, VPN, connectivity).
  • Experience working within SLA-driven support environments.
  • Experience documenting processes or contributing to knowledge bases.


Compensation & Benefits

Phoenix offers comprehensive benefits, company-paid parking, and daily breakfast and lunch prepared by our on-site chefs, all designed to make your workday easier and more enjoyable.

  • 401(k) with employer match
  • Medical, dental, and vision insurance
  • Paid time off (PTO) and holidays
  • Company-paid parking
  • Company-paid breakfast and lunch


All salary estimates are provided by ZipRecruiter, not Phoenix. Phoenix is committed to offering a competitive salary based on experience.