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Information Technology Support Desk Jobs in Racine, WI

eTeam

IT Support

Kenosha, WI · On-site

$21.25 - $29.25/hr

Job Summary : eTeam is a company seeking an IT Support professional. The main purpose of this role is to provide Tier 1 and Tier 2 support for various IT applications, including basic PC hardware ...

Fox

IT Support Technician

Milwaukee, WI

$21.25 - $29/hr

Fox 6 WITI, the Fox O&O in Milwaukee, WI seeks an experienced IT Support Technician. The ideal candidate will assist FOX Technology with technical support of desktop computers, servers, network ...

FOX News Network, LLC

IT Support Technician

Milwaukee, WI · On-site

$21.25 - $29/hr

Fox 6 WITI, the Fox O&O in Milwaukee, WI seeks an experienced IT Support Technician. The ideal candidate will assist FOX Technology with technical support of desktop computers, servers, network ...

Brenntag

IT Support Engineer L1

Wauwatosa, WI

... desk, IT support, or desktop support role * Equivalent combination of education and hands-on experience will be considered Skills * Proficiency in troubleshooting Windows 10/11 environments; macOS ...

Brenntag AG

IT Support Engineer L1

Wauwatosa, WI · On-site

... desk, IT support, or desktop support role * Equivalent combination of education and hands-on experience will be considered Skills * Proficiency in troubleshooting Windows 10/11 environments; macOS ...

landmarkcu

IT Service Desk Technician

Brookfield, WI

Our culture of inclusion and collaboration enables us to support our members' financial wellbeing ... NATURE AND SCOPE The IT Service Desk Technician reports to the Manager, IT Service Desk and is ...

Phoenix Products LLC

IT SPECIALIST

Milwaukee, WI · On-site

Associate degree or equivalent experience in IT, Computer Science, or related field * 3+ years of experience in IT support or help desk roles * Knowledge of Windows and M365 environments * Basic ...

Winter Services

IT Assistant

Milwaukee, WI · On-site

$20 - $26/hr

... Desk and IT Operations support role. Responsibilities: * End User Support at Winter Services including: * * Serve as the primary point of contact for incoming IT support requests via phone and email

Winter Services Inc

IT Assistant

Milwaukee, WI · On-site

$20 - $26/hr

... Desk and IT Operations support role. Responsibilities: * End User Support at Winter Services including: * * Serve as the primary point of contact for incoming IT support requests via phone and email

Komatsu

IT Desktop Support Technician

Milwaukee, WI · On-site

$55K/yr

Two+ years of experience in IT support, help desk, or related technical role. * Relevant certifications (CompTIA A+, Microsoft Certified Desktop Support Technician, etc.) are a plus. * Travel ...

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All JobsInformation Technology Support Desk JobsInformation Technology Support Desk Jobs in Racine, WI

Information Technology Support Desk information

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How much do information technology support desk jobs pay per hour?

As of Aug 1, 2026, the average hourly pay for information technology support desk in Racine, WI is $21.87, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $25.00 per hour, depending on experience, location, and employer.

What are some common challenges faced by Information Technology Support Desk professionals, and how can they effectively manage them?

Information Technology Support Desk professionals often encounter challenges such as handling a high volume of support tickets, addressing urgent technical issues under time pressure, and communicating complex technical information to non-technical users. To manage these challenges, it's important to prioritize requests using ticketing systems, stay up-to-date with troubleshooting techniques, and develop strong interpersonal skills for clear communication. Additionally, collaborating closely with other IT team members and documenting solutions can help streamline future support processes and enhance overall efficiency.

What are Information Technology Support Desk jobs?

Information Technology Support Desk jobs involve providing technical assistance and support to users who are experiencing issues with computer systems, software, hardware, or network connectivity. IT support desk professionals typically troubleshoot problems, answer queries, and guide users through solutions either remotely or in-person. They may also be responsible for maintaining records of issues, escalating complex problems, and ensuring that IT systems are running smoothly for all users. Their work is essential for minimizing downtime and keeping business operations efficient.

What is the difference between Information Technology Support Desk vs Help Desk Technician?

AspectInformation Technology Support DeskHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, ITIL Foundation
Work EnvironmentCorporate, IT departments, technical support centersHelp desks, customer service centers, technical support
Employer & IndustryBusinesses, IT service providers, corporate sectorsIT companies, customer service firms, tech support providers

Both roles involve troubleshooting and resolving technical issues, but the Information Technology Support Desk typically handles more complex internal IT problems within organizations, while Help Desk Technicians often focus on customer-facing support for external clients. The roles overlap in certifications and work environments, making them closely related but distinct in scope and focus.

What are the key skills and qualifications needed to thrive as an Information Technology Support Desk professional, and why are they important?

To thrive as an Information Technology Support Desk professional, you need strong troubleshooting skills, technical knowledge of hardware and software, and typically an associate degree or relevant certifications such as CompTIA A+ or Microsoft Certified IT Professional (MCITP). Familiarity with ticketing systems, remote desktop tools, and enterprise operating systems is essential for efficiently resolving user issues. Excellent communication, patience, and problem-solving abilities help you effectively support users and collaborate with technical teams. These skills ensure prompt and accurate issue resolution, leading to improved user satisfaction and minimized downtime.
What job categories do people searching Information Technology Support Desk jobs in Racine, WI look for? The top searched job categories for Information Technology Support Desk jobs in Racine, WI are:
What cities near Racine, WI are hiring for Information Technology Support Desk jobs? Cities near Racine, WI with the most Information Technology Support Desk job openings:
Information Technology Support Desk jobs near you

IT Support Specialist

Bear Country Inc

Caledonia, WI

Full-time

Re-posted 10 days ago

Job description

IT Support Specialist

Bear Country, Inc.(BCI) which includes Jellystone Park and Resort in Caledonia, Bear Paw Adventure Park, The Ember Lodge, Christmas Carnival of Lights, and the Northern Lights Drone Show are looking for an IT Support Specialist position that will allow you to make a direct impact on the resort, its employees, and its guests. We are a rapidly growing business and our IT department is creating and driving the ideas that are helping us grow.

The IT Support Specialist is responsible for providing IT support, and help in promptly resolving day-to-day desktop, server and phone system issues. This position will be assisting in the maintenance of the point of sale (POS) system: Rolker and its administration. Other duties will include helping with technology needs for our exclusive drone show, fall festival, and drive-through Christmas light show including new ideas for providing world class entertainment.

This is a full-time/year-round position, but our business is largely seasonal with more hours during the busy season (April through December) than off-peak season. Weekend work on a rotational basis may be necessary. Contact Tom in Human Resources with questions: tom@jellystone-caledonia.com

Duties:

  • Support and train for Roller (POS) hardware and software suite
  • Supports Information Technology department with tech support and entertainment support
  • Offers technical support to users by responding to questions and concerns
  • Troubleshoots common issues and directs clients towards appropriate department if further assistance is needed
  • Maintains LAN performance and workstations by updating, monitoring and troubleshooting network or technical issues
  • Identifies problems and guides users through corrective steps
  • Writes and maintains documentation in order to identify problems and find solutions.
  • Periodically updates knowledge base by maintaining personal networks and participating in educational opportunities

Skills:

  • Superior problem-solving capabilities
  • Excellent customer service skills
  • Computer proficiency
  • Broad LAN knowledge
  • Previous help desk experience
  • Ability to communicate in a professional manner
  • Above-average phone skills
  • Experience navigating or supporting UNIX/Linux environments
  • In-depth understanding of a wide variety of operating systems
  • High focus on quality and customer satisfaction

Qualifications:

  • Associate degree or equivalent coursework in computer science, engineering or information science preferred but not required
  • Experience with PC and MAC computers
  • 1 to 2 years MSP experience
  • Customer service skills, particularly when handling users/clients
  • Good oral and written communication skills
  • Ability to understand clients’ problems and ask appropriate questions for clarification
  • Excellent documentation ability to maintain accurate records

Education:

  • Schooling in IT or equivalent combination of education and experience preferred.

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