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Information Technology Support Desk Jobs in Racine, WI

PPG Industries, Inc.

Site IT Support Associate

Oak Creek, WI · On-site

$21 - $24.50/hr

As the Site IT Support (SIS) Associate you are business, function, or process specialists and can be technology generalists or specialists. You will communicate status to the team and demonstrate ...

PPG

Site IT Support Associate

Oak Creek, WI · On-site

$21 - $24.50/hr

As the Site IT Support (SIS) Associate you are business, function, or process specialists and can be technology generalists or specialists. You will communicate status to the team and demonstrate ...

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How much do information technology support desk jobs pay per hour?

As of May 28, 2026, the average hourly pay for information technology support desk in Racine, WI is $21.87, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $25.00 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Information Technology Support Desk professional, and why are they important?

To thrive as an Information Technology Support Desk professional, you need strong troubleshooting skills, technical knowledge of hardware and software, and typically an associate degree or relevant certifications such as CompTIA A+ or Microsoft Certified IT Professional (MCITP). Familiarity with ticketing systems, remote desktop tools, and enterprise operating systems is essential for efficiently resolving user issues. Excellent communication, patience, and problem-solving abilities help you effectively support users and collaborate with technical teams. These skills ensure prompt and accurate issue resolution, leading to improved user satisfaction and minimized downtime.

What are some common challenges faced by Information Technology Support Desk professionals, and how can they effectively manage them?

Information Technology Support Desk professionals often encounter challenges such as handling a high volume of support tickets, addressing urgent technical issues under time pressure, and communicating complex technical information to non-technical users. To manage these challenges, it's important to prioritize requests using ticketing systems, stay up-to-date with troubleshooting techniques, and develop strong interpersonal skills for clear communication. Additionally, collaborating closely with other IT team members and documenting solutions can help streamline future support processes and enhance overall efficiency.

What are Information Technology Support Desk jobs?

Information Technology Support Desk jobs involve providing technical assistance and support to users who are experiencing issues with computer systems, software, hardware, or network connectivity. IT support desk professionals typically troubleshoot problems, answer queries, and guide users through solutions either remotely or in-person. They may also be responsible for maintaining records of issues, escalating complex problems, and ensuring that IT systems are running smoothly for all users. Their work is essential for minimizing downtime and keeping business operations efficient.

What is the difference between Information Technology Support Desk vs Help Desk Technician?

AspectInformation Technology Support DeskHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, ITIL Foundation
Work EnvironmentCorporate, IT departments, technical support centersHelp desks, customer service centers, technical support
Employer & IndustryBusinesses, IT service providers, corporate sectorsIT companies, customer service firms, tech support providers

Both roles involve troubleshooting and resolving technical issues, but the Information Technology Support Desk typically handles more complex internal IT problems within organizations, while Help Desk Technicians often focus on customer-facing support for external clients. The roles overlap in certifications and work environments, making them closely related but distinct in scope and focus.

What are popular job titles related to Information Technology Support Desk jobs in Racine, WI? For Information Technology Support Desk jobs in Racine, WI, the most frequently searched job titles are:
What job categories do people searching Information Technology Support Desk jobs in Racine, WI look for? The top searched job categories for Information Technology Support Desk jobs in Racine, WI are:
What cities near Racine, WI are hiring for Information Technology Support Desk jobs? Cities near Racine, WI with the most Information Technology Support Desk job openings:
Information Technology Support Desk jobs near you
Site IT Support Associate

Site IT Support Associate

PPG Industries, Inc.

Oak Creek, WI • On-site

$21 - $24.50/hr

Full-time

Posted 27 days ago

Job description

As the Site IT Support (SIS) Associate you are business, function, or process specialists and can be technology generalists or specialists. You will communicate status to the team and demonstrate confidence and listening to confirm understanding of the customer needs to support the deliverable. You will act within well defined policies and procedures and can explain them to others with supervision. Normal focus is on existing products or processes. You will sit at our Oak Creek, Wisconsin Plant and report to the IT Infrastructure Manager.
Key Responsibilities
  • Onsite Technology Support provides in-person assistance to employee end-users including:
  • Respond to telephone calls, emails, and personnel requests for technical support.
  • Provide support to end-users on a variety of issues. Identify, research, and resolve technical problems.
  • Maintain and troubleshoot a range of user problems including PC hardware/software/LAN and voice network
  • Diagnose problem source through discussions with users and coordinating with internal IT organization support and operations groups and/or with vendors to resolve problems
  • Acquire, installing, and upgrading PC components and software and planning for/responding to service outages and other problems
  • Train users on use of new technology and software
  • Perform pro-active monitoring of PPG's computer systems through appropriate tools.
  • Document, tracks, and monitors problems to ensure resolutions.
  • Participate in several IT projects working with internal and external teams.
  • Support a small Site(s) within country - oversight of up to 200 IT end users, no direct reports

Qualifications
  • A 4-year degree in Computer Science, Engineering, or related discipline.
  • Strong interaction skills specifically listening, providing guidance,
  • Strong analytical abilities to quickly resolve technical problems, evaluate alternative approaches and to recommend the most practical and economical solutions.
  • Follow company standards and apply policies.
  • Ability to document operations procedures
  • Availability to work rotating shifts and holidays
  • A Fluency in English
  • driving license (B)

#LI-Onsite
About us:
PPG: WE PROTECT AND BEAUTIFY THE WORLD™
Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company. To learn more, visit www.ppg.com and follow @PPG on X.
The PPG Way 2030
We are customer champions
Proactive. Bold. Trustworthy. Everything we do starts with our customers. We listen, move fast and don't stop until we solve their biggest challenges. When our customers win, we all grow.
We act with purpose and speed
Agile. Data-driven. Empowered. We take smart risks to stay ahead of the competition. We work proactively with agility, using quality data to develop solutions that create value.
We are excellent operators
Productive. Collaborative. Accountable. No matter our role, we identify problems, take ownership and always bring solutions. We are both proactive and responsive to drive continuous improvement and deliver results. We support our frontline, the faces of PPG to our customers.
We compete to win
Future-focused. Driven. Ambitious. We are passionate about growing our business and winning with our customers. We deliver results, embrace new technologies and leverage agility and speed as strengths.
We are PPG proud
Strong. United. Passionate. We work safely, act with integrity and value our diverse perspectives. We celebrate achievements and take pride in the positive impact we create together to protect and beautify the world.
At PPG we use AI in the hiring process to make the process more efficient. AI tools do not make hiring decisions. You can learn more by going to https://careers.ppg.com/us/en/candidate-resources.
PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, veteran status, sexual orientation, gender identity or expression.
If you need an adjustment due to a disability, please email recruiting@ppg.com.
PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply.
Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents. Benefits will be discussed with you by your recruiter during the hiring process.
PPG values your feedback on our recruiting process. We encourage you to visit Glassdoor.com and provide feedback on the process, so that we can do better today than yesterday.

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