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Remote It Support Level 1 Jobs in San Diego, CA (NOW HIRING)

Bird Rock Systems

IT Helpdesk Technician

San Diego, CA · On-site +1

... level technical responsibilities over time. This is a hands-on, onsite role supporting both ... Act as an escalation point for Tier 1 technicians * Deliver high-quality remote helpdesk support ...

Movemedical

IT System Engineer

San Diego, CA · On-site +1

This is a high-impact, high-ownership role where you'll support daily IT operations, strengthen our ... level. NOTE: Please be aware that while this position offers the flexibility of remote work, we are ...

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Remote It Support Level 1 information

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$15

$26

$39

How much do remote it support level 1 jobs pay per hour?

As of May 27, 2026, the average hourly pay for remote it support level 1 in San Diego, CA is $26.62, according to ZipRecruiter salary data. Most workers in this role earn between $21.97 and $30.10 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote IT Support Level 1, and why are they important?

To thrive as a Remote IT Support Level 1, you need a solid understanding of computer hardware, software troubleshooting, and basic networking concepts, often supported by a relevant certification like CompTIA A+ or equivalent experience. Familiarity with remote desktop tools, ticketing systems, and common operating systems such as Windows and macOS is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users with varying technical abilities. These skills are crucial for delivering prompt, accurate support and maintaining user productivity in remote environments.

What are some common challenges faced by Remote IT Support Level 1 professionals, and how can they be addressed?

Remote IT Support Level 1 professionals often encounter challenges such as troubleshooting issues without physical access to devices, managing multiple support requests simultaneously, and communicating technical solutions to users with varying levels of technical knowledge. These challenges can be addressed by utilizing robust remote access tools, maintaining strong time management skills, and developing clear, patient communication techniques. Additionally, building a solid knowledge base of common issues and solutions can help streamline support and improve user satisfaction.

What are Remote IT Support Level 1 jobs?

Remote IT Support Level 1 jobs involve providing basic technical assistance and troubleshooting services to users over the phone, email, or chat. Professionals in this role typically handle issues like password resets, software installation, connectivity problems, and simple hardware support. They act as the first point of contact for IT-related issues and may escalate more complex problems to higher-level support teams. These jobs are often fully remote, allowing technicians to assist users from anywhere.

What is the difference between Remote It Support Level 1 vs Remote Help Desk Technician?

AspectRemote It Support Level 1Remote Help Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, HDI Support Center Analyst
Work EnvironmentHelp desk, technical support, troubleshootingCustomer support, troubleshooting, issue resolution
Industry UsageIT services, tech companies, MSPsIT support, customer service, tech companies

Remote It Support Level 1 and Remote Help Desk Technician roles often overlap in certifications and work environments, focusing on troubleshooting and customer support. However, the Help Desk Technician may have a broader customer service focus, while Level 1 emphasizes technical issue resolution. Both roles are essential in IT support structures and are frequently used interchangeably depending on company terminology.

What are the most commonly searched types of It Support Level 1 jobs in San Diego, CA? The most popular types of It Support Level 1 jobs in San Diego, CA are:
What are popular job titles related to Remote It Support Level 1 jobs in San Diego, CA? For Remote It Support Level 1 jobs in San Diego, CA, the most frequently searched job titles are:
What job categories do people searching Remote It Support Level 1 jobs in San Diego, CA look for? The top searched job categories for Remote It Support Level 1 jobs in San Diego, CA are:
What cities near San Diego, CA are hiring for Remote It Support Level 1 jobs? Cities near San Diego, CA with the most Remote It Support Level 1 job openings:
Remote It Support Level 1 jobs near you
Infographic showing various Remote It Support Level 1 job openings in San Diego, CA as of May 2026, with employment types broken down into 72% Full Time, 20% Part Time, 4% Temporary, and 4% Contract. Highlights an 2% In-person, and 98% Remote job distribution, with an average salary of $55,360 per year, or $26.6 per hour.
IT Support Specialist II - 073QE

IT Support Specialist II - 073QE

Quartus Engineering

San Diego, CA • On-site, Remote

$29 - $49/hr

Full-time

Medical, Dental, Vision, Retirement

Posted 12 days ago

Job description

About Quartus
Quartus Engineering Incorporated (www.quartus.com) is a leading provider of engineering services and integrated hardware solutions for a wide range of clients and industries. We employ advanced computer-aided engineering tools in the areas of optics, structural, thermal, and coupled analyses. We couple our engineering analysis capabilities with design, prototype, integration and test capabilities to create solutions for our clients that are of extraordinary value.
What will you do?
As an IT Support Specialist in our San Diego, CA office, you will support our employees efficiently and practically in a fast-paced environment. This role will handle end user support requests and must be able to assist in other areas of IT including, but not limited to, managing end user accounts in an Active Directory and Azure environment, setting up, configuring and deploying hardware to employees, troubleshooting server and network related issues, managing backups and documentation.
Essential Job Functions:
  • Installs, connects, configures, upgrades, troubleshoots, diagnoses, and repairs hardware and software for desktops, laptops, mobile devices and peripherals.
  • Diagnoses, research, and resolves routine hardware and software issues. Gathers appropriate information to escalate to higher-level technicians, administrators, and /or vendors when needed.
  • Set up users workstations and peripherals.
  • Provide technical support to users in-person and remote (May require some travel to Virginia office)
  • Install, configure and maintain computer systems including Windows, Mac and Linux operating systems
  • Manage user accounts in Active Directory and Azure environment
  • Manage user accounts in multiple cloud-based services
  • Assist in backup and restoration of corporate data
  • Assist in writing documentation for computer systems procedures
  • Assist in the development and recommendation of network administration and operational procedures
  • Assist in configuring and maintaining servers (physical and virtual) and software
  • Other assigned IT related projects

Location
Position is based in San Diegowith a hybrid schedule.*
*The hybrid work arrangement is subject to change based on business needs including but not limited to training, performance, or other operational requirements. Any physical location change may impact future employment.
What are we looking for?
  • BS degree in Information Technology, Computer Science or related field required
  • CompTIA A+ Certification or equivalent required
  • 2+ years hands-on experience working in LAN/WAN environments
  • 2+ years of desktop and/or helpdesk support experience
  • 2+ years experience administering and troubleshooting Active Directory/Group Policy
  • Experience administering Microsoft 365 products
  • Technical knowledge or direct experience with VMware suite of software products. Additional knowledge or experience with any other Hypervisors or VDI products is desirable.
  • Possess strong technical knowledge and troubleshooting of computer servers, SAN/NAS, workstations, printers, routers, firewalls, and switches
  • Technical knowledge or direct experience with Veeam or similar backup solutions.
  • Must be able to communicate effectively -- in written and verbal format
  • Must be able to take direction for job functions
  • Must be a US Person (US Citizen or US Permanent Resident)
  • Ability to lift or push up to 50 pounds

Preferred Qualifications:
  • Microsoft and Cisco Certification
  • Technical knowledge or direct experience with Linux systems is desirable
  • Technical knowledge or direct experience with Cisco, SonicWALL Firewalls, Routers, Switches and Wireless Solutions including a solid understanding of the concepts of VPN's is desirable.

Compensation and Benefits
IT Support Specialist/Help Desk Technician II pay range: $29.00 - $49.00/hour*
*This range represents base pay. In addition, you may be eligible for additional benefits and compensation.
Referral eligibility: Tier 1
Quartus is an equal opportunity employer and we are committed to employing a diverse workforce, including, but not limited to, minorities, women, individuals with disabilities, and protected veterans. Quartus provides comprehensive benefits including competitive salary, discretionary performance-based bonus, employee stock ownership plan, medical, dental, vision, and 401k plan with company match.

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