IT Service Desk Technician
San Diego, CA · On-site
... e Desk Technician. This role acts as the central point of contact for technical assistance ... enterprise IT environment • Experience with hardware support, application, disk encryption ...
IT Service Desk Technician
San Diego, CA · On-site
... e Desk Technician. This role acts as the central point of contact for technical assistance ... enterprise IT environment • Experience with hardware support, application, disk encryption ...
IT Service Desk Technician
San Diego, CA · On-site
$27 - $30/hr
Passionate about delivering excellence in customer service within a distributed, enterprise IT ... desk. May occasionally be required to travel to different office locations within the San Diego ...
IT Service Desk Technician
San Diego, CA · On-site
$27 - $30/hr
Passionate about delivering excellence in customer service within a distributed, enterprise IT ... desk. May occasionally be required to travel to different office locations within the San Diego ...
IT Service Desk Technician
San Diego, CA · On-site
$27 - $30/hr
Passionate about delivering excellence in customer service within a distributed, enterprise IT ... desk. May occasionally be required to travel to different office locations within the San Diego ...
IT Service Desk Technician
San Diego, CA · On-site
$27 - $30/hr
Passionate about delivering excellence in customer service within a distributed, enterprise IT ... desk. May occasionally be required to travel to different office locations within the San Diego ...
Senior Program Analyst
San Diego, CA · On-site
$138K - $142K/yr
Manage the migration of all PAS products to an enterprise service desk and track the development and approval of cross-domain solutions. Requirements: * MUST HAVE A SECRET CLEARANCE * Experience ...
Senior Program Analyst
San Diego, CA · On-site
$138K - $142K/yr
Manage the migration of all PAS products to an enterprise service desk and track the development and approval of cross-domain solutions. Requirements: * MUST HAVE A SECRET CLEARANCE * Experience ...
Senior Program Analyst
San Diego, CA · On-site
$138K - $142K/yr
Manage the migration of all PAS products to an enterprise service desk and track the development and approval of cross-domain solutions. Requirements: * MUST HAVE A SECRET CLEARANCE * Experience ...
Quick apply
Senior Program Analyst
San Diego, CA · On-site
$138K - $142K/yr
Manage the migration of all PAS products to an enterprise service desk and track the development and approval of cross-domain solutions. Requirements: * MUST HAVE A SECRET CLEARANCE * Experience ...
Senior Program Analyst
$123.20K - $123.70K/yr
Manage the migration of all PAS products to an enterprise service desk and track the development and approval of cross-domain solutions. Requirements: * MUST HAVE A SECRET CLEARANCE * Experience ...
Senior Program Analyst
$123.20K - $123.70K/yr
Manage the migration of all PAS products to an enterprise service desk and track the development and approval of cross-domain solutions. Requirements: * MUST HAVE A SECRET CLEARANCE * Experience ...
Manager of IT Operations
San Diego, CA · On-site
Responsibilities : • Lead Voyager's IT operations function, including service desk and Tier 1-3 ... enterprise risk management framework • Manage vendor relationships, managed service providers ...
Manager of IT Operations
San Diego, CA · On-site
Responsibilities : • Lead Voyager's IT operations function, including service desk and Tier 1-3 ... enterprise risk management framework • Manage vendor relationships, managed service providers ...
Enterprise Resource Planning (ERP), * 3.Customer Relationship Management System (CRM), * 4.Learning Management System (LMS), * 5.Document Management System (DMS), * 6. Service Desk Plus (SDP), * 7.
Enterprise Resource Planning (ERP), * 3.Customer Relationship Management System (CRM), * 4.Learning Management System (LMS), * 5.Document Management System (DMS), * 6. Service Desk Plus (SDP), * 7.
Technical Dispatcher (Service Coordinator)
Temecula, CA · On-site
$24/hr
The Service Desk Dispatcher is responsible for attaining maximum utilization of internal and field ... and contractual service level agreement (SLA). Strong client relations are a must. Ability or ...
Technical Dispatcher (Service Coordinator)
Temecula, CA · On-site
$24/hr
The Service Desk Dispatcher is responsible for attaining maximum utilization of internal and field ... and contractual service level agreement (SLA). Strong client relations are a must. Ability or ...
Technical Dispatcher (Service Coordinator)
Temecula, CA · On-site
$24/hr
The Service Desk Dispatcher is responsible for attaining maximum utilization of internal and field ... and contractual service level agreement (SLA). Strong client relations are a must. Ability or ...
Technical Dispatcher (Service Coordinator)
Temecula, CA · On-site
$24/hr
The Service Desk Dispatcher is responsible for attaining maximum utilization of internal and field ... and contractual service level agreement (SLA). Strong client relations are a must. Ability or ...
Technical Dispatcher (Service Coordinator)
Temecula, CA · On-site
$24/hr
The Service Desk Dispatcher is responsible for attaining maximum utilization of internal and field ... and contractual service level agreement (SLA). Strong client relations are a must. Ability or ...
Technical Dispatcher (Service Coordinator)
Temecula, CA · On-site
$24/hr
The Service Desk Dispatcher is responsible for attaining maximum utilization of internal and field ... and contractual service level agreement (SLA). Strong client relations are a must. Ability or ...
Enterprise Resource Planning (ERP), * 3.Customer Relationship Management System (CRM), * 4.Learning Management System (LMS), * 5.Document Management System (DMS), * 6. Service Desk Plus (SDP), * 7.
Enterprise Resource Planning (ERP), * 3.Customer Relationship Management System (CRM), * 4.Learning Management System (LMS), * 5.Document Management System (DMS), * 6. Service Desk Plus (SDP), * 7.
Enterprise Resource Planning (ERP), * 3.Customer Relationship Management System (CRM), * 4.Learning Management System (LMS), * 5.Document Management System (DMS), * 6. Service Desk Plus (SDP), * 7.
Enterprise Resource Planning (ERP), * 3.Customer Relationship Management System (CRM), * 4.Learning Management System (LMS), * 5.Document Management System (DMS), * 6. Service Desk Plus (SDP), * 7.
IT Service Operations Manager
Carlsbad, CA · On-site
$152K - $228K/yr
Proficiency with enterprise ticketing systems (e.g., ServiceNow, Remedy, or Jira) and experience configuring and customizing a service desk platform to align with business needs. * Exceptional ...
IT Service Operations Manager
Carlsbad, CA · On-site
$152K - $228K/yr
Proficiency with enterprise ticketing systems (e.g., ServiceNow, Remedy, or Jira) and experience configuring and customizing a service desk platform to align with business needs. * Exceptional ...
IT Service Operations Manager
Carlsbad, CA · On-site
$152K - $228K/yr
Proficiency with enterprise ticketing systems (e.g., ServiceNow, Remedy, or Jira) and experience configuring and customizing a service desk platform to align with business needs. * Exceptional ...
IT Service Operations Manager
Carlsbad, CA · On-site
$152K - $228K/yr
Proficiency with enterprise ticketing systems (e.g., ServiceNow, Remedy, or Jira) and experience configuring and customizing a service desk platform to align with business needs. * Exceptional ...
IT Service Operations Manager
$152K - $228K/yr
Proficiency with enterprise ticketing systems (e.g., ServiceNow, Remedy, or Jira) and experience configuring and customizing a service desk platform to align with business needs. * Exceptional ...
IT Service Operations Manager
$152K - $228K/yr
Proficiency with enterprise ticketing systems (e.g., ServiceNow, Remedy, or Jira) and experience configuring and customizing a service desk platform to align with business needs. * Exceptional ...
Enterprise Resource Planning (ERP), * 3.Customer Relationship Management System (CRM), * 4.Learning Management System (LMS), * 5.Document Management System (DMS), * 6. Service Desk Plus (SDP), * 7.
Enterprise Resource Planning (ERP), * 3.Customer Relationship Management System (CRM), * 4.Learning Management System (LMS), * 5.Document Management System (DMS), * 6. Service Desk Plus (SDP), * 7.
Enterprise Resource Planning (ERP), * 3.Customer Relationship Management System (CRM), * 4.Learning Management System (LMS), * 5.Document Management System (DMS), * 6. Service Desk Plus (SDP), * 7.
Enterprise Resource Planning (ERP), * 3.Customer Relationship Management System (CRM), * 4.Learning Management System (LMS), * 5.Document Management System (DMS), * 6. Service Desk Plus (SDP), * 7.
Proficiency with enterprise ticketing systems (e.g., ServiceNow, Remedy, or Jira) and experience configuring and customizing a service desk platform to align with business needs. * Exceptional ...
Proficiency with enterprise ticketing systems (e.g., ServiceNow, Remedy, or Jira) and experience configuring and customizing a service desk platform to align with business needs. * Exceptional ...
IT Service Operations Manager
$152K - $228K/yr
Proficiency with enterprise ticketing systems (e.g., ServiceNow, Remedy, or Jira) and experience configuring and customizing a service desk platform to align with business needs. * Exceptional ...
IT Service Operations Manager
$152K - $228K/yr
Proficiency with enterprise ticketing systems (e.g., ServiceNow, Remedy, or Jira) and experience configuring and customizing a service desk platform to align with business needs. * Exceptional ...
Contractual Army Enterprise Service Desk information
See San Diego, CA salary details
$8.93 - $12.46
0% of jobs
$12.46 - $15.99
3% of jobs
$15.99 - $19.51
5% of jobs
$19.51 - $23.04
16% of jobs
$23.18 is the 25th percentile. Wages below this are outliers.
$23.04 - $26.57
20% of jobs
The median wage is $27.78 / hr.
$26.57 - $30.09
17% of jobs
$30.09 - $33.62
13% of jobs
$33.86 is the 75th percentile. Wages above this are outliers.
$33.62 - $37.15
19% of jobs
$37.15 - $40.67
5% of jobs
$40.67 - $44.20
2% of jobs
$44.20 - $47.73
0% of jobs
$8
$29
$47
How much do contractual army enterprise service desk jobs pay per hour?
As of May 28, 2026, the average hourly pay for contractual army enterprise service desk in San Diego, CA is $29.50, according to ZipRecruiter salary data. Most workers in this role earn between $22.98 and $35.24 per hour, depending on experience, location, and employer.
What are the key skills and qualifications needed to thrive as a Contractual Army Enterprise Service Desk technician, and why are they important?
To thrive as a Contractual Army Enterprise Service Desk technician, you need a strong background in IT support, troubleshooting, and knowledge of networking concepts, often backed by a relevant degree or IT certifications such as CompTIA A+ or Security+. Familiarity with ticketing systems, remote desktop tools, and Department of Defense (DoD) secure communication platforms is typically required. Excellent customer service, problem-solving abilities, and clear verbal and written communication set top performers apart in this role. These skills and qualifications are crucial for ensuring timely and secure resolution of technical issues, supporting mission-critical operations, and maintaining compliance with military standards.
What are some common challenges faced by professionals working at a Contractual Army Enterprise Service Desk, and how can they be addressed?
Professionals at a Contractual Army Enterprise Service Desk often encounter challenges such as managing high volumes of support tickets, adhering to strict security protocols, and balancing quick issue resolution with accuracy. Adapting to evolving military technologies and maintaining effective communication with both military personnel and IT teams are also key aspects of the role. Addressing these challenges involves ongoing technical training, clear documentation of processes, and strong teamwork to ensure that all service requests are handled efficiently while meeting security and compliance standards.
What is a Contractual Army Enterprise Service Desk?
A Contractual Army Enterprise Service Desk is a technical support service managed by civilian contractors for the U.S. Army. It serves as a centralized point of contact for Army personnel who need assistance with IT-related issues, such as account access, software troubleshooting, and hardware support. The desk operates under a contract, and its staff are not enlisted soldiers but professional IT support personnel. Their goal is to ensure Army systems run smoothly and securely, supporting mission readiness. This service is essential for maintaining operational efficiency across Army networks and systems.
What jobs make 5000 a week without a degree?
A Contractual Army Enterprise Service Desk role typically does not pay $5,000 a week without specialized experience or certifications. High-paying jobs that can reach this level without a degree often include skilled trades like commercial pilot, real estate broker, or certain sales positions, but these usually require specific licenses, training, or experience. Most roles paying this much weekly generally demand advanced skills, certifications, or extensive experience rather than just a job title alone.
What is the difference between Contractual Army Enterprise Service Desk vs Contractual Army Help Desk?
| Aspect | Contractual Army Enterprise Service Desk | Contractual Army Help Desk |
|---|---|---|
| Certifications | ITIL, CompTIA A+ | ITIL, CompTIA A+ |
| Work Environment | Centralized support for multiple units, often in command centers | Frontline support, often on-site at specific locations |
| Employer & Industry Usage | U.S. Army, government agencies | U.S. Army, government agencies |
| Search & Comparison Intent | Focus on enterprise-level IT support roles | Focus on frontline IT support roles |
The Contractual Army Enterprise Service Desk typically handles large-scale, enterprise IT support for multiple units within the Army, requiring certifications like ITIL and CompTIA A+. In contrast, the Contractual Army Help Desk focuses on frontline, on-site support for individual users or smaller groups. Both roles are essential in military IT support but differ mainly in scope and environment.
What are popular job titles related to Contractual Army Enterprise Service Desk jobs in San Diego, CA? For Contractual Army Enterprise Service Desk jobs in San Diego, CA, the most frequently searched job titles are:
What job categories do people searching Contractual Army Enterprise Service Desk jobs in San Diego, CA look for? The top searched job categories for Contractual Army Enterprise Service Desk jobs in San Diego, CA are:
What cities near San Diego, CA are hiring for Contractual Army Enterprise Service Desk jobs? Cities near San Diego, CA with the most Contractual Army Enterprise Service Desk job openings:
Full-time
Posted 5 days ago
Guild Mortgage rating
8.9
Based on 19 frontline employees who took The Breakroom Quiz
Job description
Job Summary:
Guild Mortgage Company, a mortgage banking firm dedicated to serving homeowners since 1960, is seeking an IT Service Desk Technician. This role acts as the central point of contact for technical assistance, providing support primarily via telephone and remote tools, while also managing user requests and troubleshooting various IT issues.
Responsibilities:
• Answer incoming queue calls and voicemail messages, using department procedures.
• Utilize the IT Service Desk electronic ticketing system Samanage, according to department procedures for the opening, closing, resolution, escalation, and tracking all user requests.
• Monitor queue regularly and dispense tickets in queue to the applicable department or resource.
• Provide first-line support to all locations, including troubleshooting PC hardware, standardized and proprietary software, telephones, mobile devices, VPN and network printers utilizing historical database records and technical expertise.
• Resolve at least 70% - 80% of all calls received, and to follow escalation procedures to the appropriate IT staff for those requests that cannot be resolved over the phone.
• Interact and collaborate with other staff regarding requests, problems, updates, and resolutions.
• Administer AS400/Client Access user accounts and resolve MS Windows related printing issues.
• Follow established escalation procedures for situations which require an IT Service Desk Manager and IT Service Desk Supervisor assistance and oversight.
• Notify IT Service Desk Manager and/or IT Service Desk Supervisor of any changes within Information Technology that may cause a change in volume, escalation, major outage, server issue, major move, and/or staffing issue.
• Create knowledge-based articles and solutions to guide the end users and technicians through resolving issues.
• Update and dispatch assigned tickets daily in accordance with technicians and responsible parties.
• Meet company established Service Level Agreements regarding response and resolution.
• Adheres to IT Department and company policies, procedures, Guild Professional Code of Conduct and established best practices.
Qualifications:
Required:
• Associates degree in a related discipline (or equivalent combination of education and experience) along with 3 or more years’ related experience
• Passionate about delivering excellence in customer service within a distributed, enterprise IT environment
• Experience with hardware support, application, disk encryption, network connectivity, printers and IT security best practices required.
• Proven intermediate user-level hardware and software troubleshooting skills, including MS-DOS, Microsoft Windows 10, Microsoft Office 365, Chrome, Microsoft Edge, Anti-virus applications.
• Intermediate Networking skills and familiarity with printers, VPN and telephone systems.
• Occasional after-hours, nights, weekend, and holiday work is required.
• Self-starter with the demonstrated ability to learn/adapt to new technologies and techniques.
• Ability to organize and manage multiple priorities simultaneously in a fast-paced, deadline-driven environment.
• Ability to document work performed, and update end user instructions as needed.
• Excellent verbal and communication skills required.
Preferred:
• Current CompTIA or HDI certification preferred.
Company:
Guild Mortgage is a growing mortgage company that offers residential mortgage products as well as local in-house origination and servicing. Founded in 1960, the company is headquartered in San Diego, USA, with a team of 5001-10000 employees. The company is currently Late Stage.
Guild Mortgage Company, a mortgage banking firm dedicated to serving homeowners since 1960, is seeking an IT Service Desk Technician. This role acts as the central point of contact for technical assistance, providing support primarily via telephone and remote tools, while also managing user requests and troubleshooting various IT issues.
Responsibilities:
• Answer incoming queue calls and voicemail messages, using department procedures.
• Utilize the IT Service Desk electronic ticketing system Samanage, according to department procedures for the opening, closing, resolution, escalation, and tracking all user requests.
• Monitor queue regularly and dispense tickets in queue to the applicable department or resource.
• Provide first-line support to all locations, including troubleshooting PC hardware, standardized and proprietary software, telephones, mobile devices, VPN and network printers utilizing historical database records and technical expertise.
• Resolve at least 70% - 80% of all calls received, and to follow escalation procedures to the appropriate IT staff for those requests that cannot be resolved over the phone.
• Interact and collaborate with other staff regarding requests, problems, updates, and resolutions.
• Administer AS400/Client Access user accounts and resolve MS Windows related printing issues.
• Follow established escalation procedures for situations which require an IT Service Desk Manager and IT Service Desk Supervisor assistance and oversight.
• Notify IT Service Desk Manager and/or IT Service Desk Supervisor of any changes within Information Technology that may cause a change in volume, escalation, major outage, server issue, major move, and/or staffing issue.
• Create knowledge-based articles and solutions to guide the end users and technicians through resolving issues.
• Update and dispatch assigned tickets daily in accordance with technicians and responsible parties.
• Meet company established Service Level Agreements regarding response and resolution.
• Adheres to IT Department and company policies, procedures, Guild Professional Code of Conduct and established best practices.
Qualifications:
Required:
• Associates degree in a related discipline (or equivalent combination of education and experience) along with 3 or more years’ related experience
• Passionate about delivering excellence in customer service within a distributed, enterprise IT environment
• Experience with hardware support, application, disk encryption, network connectivity, printers and IT security best practices required.
• Proven intermediate user-level hardware and software troubleshooting skills, including MS-DOS, Microsoft Windows 10, Microsoft Office 365, Chrome, Microsoft Edge, Anti-virus applications.
• Intermediate Networking skills and familiarity with printers, VPN and telephone systems.
• Occasional after-hours, nights, weekend, and holiday work is required.
• Self-starter with the demonstrated ability to learn/adapt to new technologies and techniques.
• Ability to organize and manage multiple priorities simultaneously in a fast-paced, deadline-driven environment.
• Ability to document work performed, and update end user instructions as needed.
• Excellent verbal and communication skills required.
Preferred:
• Current CompTIA or HDI certification preferred.
Company:
Guild Mortgage is a growing mortgage company that offers residential mortgage products as well as local in-house origination and servicing. Founded in 1960, the company is headquartered in San Diego, USA, with a team of 5001-10000 employees. The company is currently Late Stage.
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