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Remote It Helpdesk Jobs in Springfield, OH (NOW HIRING)

micro1 AI

Technology Transactions Counsel

Dayton, OH · On-site +1

$350K - $410K/hr

Remote (opportunity to work from our SF office) The Role We are looking for a high-potential ... Help shape scalable legal processes as the company and its commercial relationships grow in ...

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Remote It Helpdesk information

See Springfield, OH salary details

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$20

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How much do remote it helpdesk jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for remote it helpdesk in Springfield, OH is $20.85, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $23.37 per hour, depending on experience, location, and employer.

What is a remote IT helpdesk?

A Remote IT Helpdesk is a service or team that provides technical support to users from a distance, typically via phone, chat, or remote desktop tools. These professionals assist with troubleshooting computer issues, software problems, network connectivity, and other IT-related concerns without being physically present. Remote IT Helpdesk staff are essential for organizations with distributed workforces, ensuring employees have reliable access to technology and can resolve issues quickly. Their work helps minimize downtime and keep business operations running smoothly.

What are the key skills and qualifications needed to thrive as a remote IT helpdesk professional?

To thrive as a Remote IT Helpdesk professional, you need a solid understanding of computer systems, troubleshooting techniques, and customer support, often supported by a relevant IT degree or certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and knowledge bases is typically required. Outstanding communication, patience, and problem-solving skills help you effectively resolve user issues and deliver excellent customer service remotely. These competencies ensure efficient technical support, minimize downtime, and enhance user satisfaction in distributed work environments.

What are some common challenges faced by remote IT helpdesk professionals and how can they be managed?

Remote IT Helpdesk professionals often encounter challenges such as troubleshooting issues without physical access to devices, communicating effectively with users of varying technical skills, and managing multiple support tickets simultaneously. To overcome these, it's important to develop strong remote diagnostic skills, use clear and patient communication, and leverage remote support tools efficiently. Staying organized and proactively documenting solutions can also help manage workload and ensure consistent service quality.

What is the difference between Remote It Helpdesk vs Remote Technical Support Specialist?

AspectRemote It HelpdeskRemote Technical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Cisco CCNA
Work EnvironmentHelpdesk ticketing systems, remote troubleshootingCustomer support, remote diagnostics, software/hardware issues
Industry UsageIT service providers, corporate IT departmentsIT support companies, tech vendors
Search IntentRemote IT Helpdesk vs Technical SupportRemote Technical Support vs Helpdesk

Remote It Helpdesk and Remote Technical Support Specialist roles share similarities in certifications and remote work environments. However, the Helpdesk typically focuses on ticket-based support for general IT issues, while Technical Support Specialists often handle more complex technical problems and may require additional certifications like Cisco CCNA. Both roles are vital in IT support, but they differ in scope and technical depth.

What job categories do people searching Remote It Helpdesk jobs in Springfield, OH look for?

The top searched job categories for Remote It Helpdesk jobs in Springfield, OH are:

What cities near Springfield, OH are hiring for Remote It Helpdesk jobs?

Cities near Springfield, OH with the most Remote It Helpdesk job openings:

Remote It Helpdesk jobs near you
Infographic showing various Remote It Helpdesk job openings in Springfield, OH as of August 2026, with employment types broken down into 86% Full Time, 10% Part Time, and 4% Contract. Highlights an 91% Physical, 3% Hybrid, and 6% Remote job distribution, with an average salary of $43,374 per year, or $20.9 per hour.

Senior Manager - Vendor Management Office (VMO)

Deloitte

Dayton, OH • On-site, Remote

Full-time

Re-posted 26 days ago

Key responsibilities

  • Lead the enterprise vendor management strategy across DT-US.

  • Oversee end-to-end vendor lifecycle management, including onboarding, renewal, or exit, ensuring alignment with architecture, security, compliance, and risk requirements.

  • Own the vendor performance and financial management, including SLA/SLO alignment, KPI tracking, reporting, budgeting, forecasting, and issue remediation.

Deloitte rating

8.2

Company rating: 8.2 out of 10

Based on 93 frontline employees who took The Breakroom Quiz

47th of 154 rated financial services

Job description

Overview

Deloitte Technology US (DT-US), an internal enterprise technology organization within Deloitte, is seeking a Senior Manager to lead the Vendor Management Office (VMO). This role serves as a strategic leader responsible for defining and executing the enterprise vendor management strategy across Deloitte's technology ecosystem.
You will lead a high-performing VMO function that drives vendor governance, financial optimization, performance management, and risk alignment across a complex portfolio of strategic technology partners. This role operates at the intersection of technology, finance, procurement, and risk, ensuring Deloitte maximizes value from its vendor investments while enabling innovation, scalability, and operational excellence.
As a VMO leader, you will shape the future of vendor management through ServiceNow-enabled automation, AI-driven insights, and continuous capability evolution, aligning vendor strategy with enterprise priorities.

Recruiting for this role ends on September 30, 2026

Work You'll Do

  • Lead the enterprise vendor management strategy across DT-US.
  • Establish and evolve governance frameworks, operating models, policies, and standards across the vendor lifecycle.
  • Advise the CIO, COO, and senior business leaders on vendor strategy, selection, and portfolio governance.
  • Drive alignment across U.S. and Global VMO priorities and strategies.
  • Build, lead, and develop a multidisciplinary VMO team spanning vendor governance, performance, financial management, and risk.
  • Oversee end-to-end vendor lifecycle management, from onboarding through renewal or exit, while ensuring alignment with architecture, security, compliance, and risk requirements.
  • Lead vendor portfolio strategy through major transformation efforts, including large-scale technology initiatives, mergers and acquisitions, and divestitures.
  • Own vendor performance and financial management, including SLA/SLO alignment, KPI tracking, executive reporting, budgeting, forecasting, cost optimization, and issue remediation.
  • Lead the enterprise VMO technology roadmap in ServiceNow, including Supplier Lifecycle Operations and Contract Management Pro, to advance automation, standardization, analytics, and AI-enabled capabilities.
  • Own the third-party risk framework and partner across Procurement, Finance, Legal, Cyber, Risk, and Technology to strengthen vendor governance, manage risk, and inform long-term investment decisions.

A successful candidate would possess these skills:

  • Ability to work independently and collaborate as part of a team
  • Effective written and verbal communication skills
  • Meticulous attention to detail and quality of work product
  • Ability to build and sustain professional relationships
  • Ability to lead projects or workstreams
  • Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
  • Strong interpersonal skills and professional demeanor
  • Ability to meet deadlines
  • Ability to mentor and provide clear guidance to others

Qualifications Required

  • Bachelor's degree
  • 10+ years of experience in IT vendor management, supplier governance, strategic sourcing, or enterprise technology operations
  • 2+ years experience leading or transforming a Vendor Management Office or similar governance function in addition to working on the budgeting, forecasting and cost optimizations of VMOs
  • 8+ years vendor lifecycle management, performance governance, and financial management
  • 1+ years recently working with ServiceNow Supplier Lifecycle Operations (SLO) and Contract Management Pro as core VMO platform modules
  • Bachelor's degree in Business, Finance, Information Systems, or equivalent
  • Limited immigration sponsorship may be available
  • Ability to travel 0-10%, on average, based on the work you do; this role is predominantly remote with the option to work from home or a nearby Deloitte office

Preferred

  • Proven ability to lead teams and influence senior stakeholders
  • Strong strategic, analytical, and problem-solving skills
  • Executive communication and presentation skills
  • Experience in large-scale enterprise IT environments
  • Experience leveraging AI, predictive analytics, or automation in vendor management
  • Familiarity with third-party risk management frameworks (TPRM)
  • Experience with IT financial management, chargeback/showback models
  • Experience developing vendor market intelligence and benchmarking
  • MBA or equivalent graduate degree

Why Join DT-US?

DT-US powers the technology ecosystem behind Deloitte's U.S. businesses. You will join a forward-looking organization focused on innovation, operational excellence, and scalable governance models that enable enterprise transformation.
This is an opportunity to lead and shape a critical enterprise capability, driving measurable impact across vendor strategy, financial performance, and technology delivery.

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $113,100 to $208,300.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance. 

EA_ExpHire

#LH-1

EA_ITS_ExpHire 

Qualifications:

Overview

Deloitte Technology US (DT-US), an internal enterprise technology organization within Deloitte, is seeking a Senior Manager to lead the Vendor Management Office (VMO). This role serves as a strategic leader responsible for defining and executing the enterprise vendor management strategy across Deloitte's technology ecosystem.
You will lead a high-performing VMO function that drives vendor governance, financial optimization, performance management, and risk alignment across a complex portfolio of strategic technology partners. This role operates at the intersection of technology, finance, procurement, and risk, ensuring Deloitte maximizes value from its vendor investments while enabling innovation, scalability, and operational excellence.
As a VMO leader, you will shape the future of vendor management through ServiceNow-enabled automation, AI-driven insights, and continuous capability evolution, aligning vendor strategy with enterprise priorities.

Recruiting for this role ends on September 30, 2026

Work You'll Do

  • Lead the enterprise vendor management strategy across DT-US.
  • Establish and evolve governance frameworks, operating models, policies, and standards across the vendor lifecycle.
  • Advise the CIO, COO, and senior business leaders on vendor strategy, selection, and portfolio governance.
  • Drive alignment across U.S. and Global VMO priorities and strategies.
  • Build, lead, and develop a multidisciplinary VMO team spanning vendor governance, performance, financial management, and risk.
  • Oversee end-to-end vendor lifecycle management, from onboarding through renewal or exit, while ensuring alignment with architecture, security, compliance, and risk requirements.
  • Lead vendor portfolio strategy through major transformation efforts, including large-scale technology initiatives, mergers and acquisitions, and divestitures.
  • Own vendor performance and financial management, including SLA/SLO alignment, KPI tracking, executive reporting, budgeting, forecasting, cost optimization, and issue remediation.
  • Lead the enterprise VMO technology roadmap in ServiceNow, including Supplier Lifecycle Operations and Contract Management Pro, to advance automation, standardization, analytics, and AI-enabled capabilities.
  • Own the third-party risk framework and partner across Procurement, Finance, Legal, Cyber, Risk, and Technology to strengthen vendor governance, manage risk, and inform long-term investment decisions.

A successful candidate would possess these skills:

  • Ability to work independently and collaborate as part of a team
  • Effective written and verbal communication skills
  • Meticulous attention to detail and quality of work product
  • Ability to build and sustain professional relationships
  • Ability to lead projects or workstreams
  • Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
  • Strong interpersonal skills and professional demeanor
  • Ability to meet deadlines
  • Ability to mentor and provide clear guidance to others

Qualifications Required

  • Bachelor's degree
  • 10+ years of experience in IT vendor management, supplier governance, strategic sourcing, or enterprise technology operations
  • 2+ years experience leading or transforming a Vendor Management Office or similar governance function in addition to working on the budgeting, forecasting and cost optimizations of VMOs
  • 8+ years vendor lifecycle management, performance governance, and financial management
  • 1+ years recently working with ServiceNow Supplier Lifecycle Operations (SLO) and Contract Management Pro as core VMO platform modules
  • Bachelor's degree in Business, Finance, Information Systems, or equivalent
  • Limited immigration sponsorship may be available
  • Ability to travel 0-10%, on average, based on the work you do; this role is predominantly remote with the option to work from home or a nearby Deloitte office

Preferred

  • Proven ability to lead teams and influence senior stakeholders
  • Strong strategic, analytical, and problem-solving skills
  • Executive communication and presentation skills
  • Experience in large-scale enterprise IT environments
  • Experience leveraging AI, predictive analytics, or automation in vendor management
  • Familiarity with third-party risk management frameworks (TPRM)
  • Experience with IT financial management, chargeback/showback models
  • Experience developing vendor market intelligence and benchmarking
  • MBA or equivalent graduate degree

Why Join DT-US?

DT-US powers the technology ecosystem behind Deloitte's U.S. businesses. You will join a forward-looking organization focused on innovation, operational excellence, and scalable governance models that enable enterprise transformation.
This is an opportunity to lead and shape a critical enterprise capability, driving measurable impact across vendor strategy, financial performance, and technology delivery.

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $113,100 to $208,300.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance. 

EA_ExpHire

#LH-1

EA_ITS_ExpHire 

Education:Bachelor's DegreeEmployment Type:

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