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Remote It Helpdesk Jobs in Springfield, OH (NOW HIRING)

Sentinel

Helpdesk Agent

Dayton, OH · On-site +1

$15 - $19.25/hr

This role requires a combination of remote assistance through the help desk and on-site support to ... IT services and solutions provider in the US. We have aligned with many of today's global ...

Sentinel

Helpdesk Agent

Dayton, OH · On-site +1

$15 - $19.25/hr

This role requires a combination of remote assistance through the help desk and on-site support to ... IT services and solutions provider in the US. We have aligned with many of today's global ...

Riverside Research

Remote Sensing Scientist

Dayton, OH · Remote

$91K - $140K/yr

Identify candidate technologies that show promise to disrupt the evolutionary advance of military ... Prioritize topics of interest; identify both open and classified sources of information on foreign ...

Deloitte

Manager - ServiceNow

Dayton, OH · On-site +1

... Information Technology #CyberServiceNow For individuals assigned and/or hired to work in Remote ... Join our team to deliver powerful solutions to help our clients navigate the ever-changing threat ...

Deloitte

Cyber ServiceNow - Consultant

Dayton, OH · Remote

... across IT Operations Management, IT Asset Management, Integrated Risk Management, Security ... This compensation range is specific to a Remote role and takes into account the wide range of ...

The Bridge Group

Internship - Technical Support

Dayton, OH · On-site +1

$15 - $20/hr

Do you enjoy helping people with technology? Are you looking for a paid internship/entry level ... information in written and verbal form Location: * The intent is for this role to be remote/hybrid

CoorsTek

AI Deployment Engineer

Vandalia, OH · On-site +1

Help users make sound decisions while ensuring the resulting solutions meet enterprise technical ... Partner with IT architecture, security, infrastructure, data, and application teams, to ensure ...

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Remote It Helpdesk information

See Springfield, OH salary details

$11

$20

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How much do remote it helpdesk jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for remote it helpdesk in Springfield, OH is $20.85, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $23.37 per hour, depending on experience, location, and employer.

What is a remote IT helpdesk?

A Remote IT Helpdesk is a service or team that provides technical support to users from a distance, typically via phone, chat, or remote desktop tools. These professionals assist with troubleshooting computer issues, software problems, network connectivity, and other IT-related concerns without being physically present. Remote IT Helpdesk staff are essential for organizations with distributed workforces, ensuring employees have reliable access to technology and can resolve issues quickly. Their work helps minimize downtime and keep business operations running smoothly.

What are the key skills and qualifications needed to thrive as a remote IT helpdesk professional?

To thrive as a Remote IT Helpdesk professional, you need a solid understanding of computer systems, troubleshooting techniques, and customer support, often supported by a relevant IT degree or certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and knowledge bases is typically required. Outstanding communication, patience, and problem-solving skills help you effectively resolve user issues and deliver excellent customer service remotely. These competencies ensure efficient technical support, minimize downtime, and enhance user satisfaction in distributed work environments.

What are some common challenges faced by remote IT helpdesk professionals and how can they be managed?

Remote IT Helpdesk professionals often encounter challenges such as troubleshooting issues without physical access to devices, communicating effectively with users of varying technical skills, and managing multiple support tickets simultaneously. To overcome these, it's important to develop strong remote diagnostic skills, use clear and patient communication, and leverage remote support tools efficiently. Staying organized and proactively documenting solutions can also help manage workload and ensure consistent service quality.

What is the difference between Remote It Helpdesk vs Remote Technical Support Specialist?

AspectRemote It HelpdeskRemote Technical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Cisco CCNA
Work EnvironmentHelpdesk ticketing systems, remote troubleshootingCustomer support, remote diagnostics, software/hardware issues
Industry UsageIT service providers, corporate IT departmentsIT support companies, tech vendors
Search IntentRemote IT Helpdesk vs Technical SupportRemote Technical Support vs Helpdesk

Remote It Helpdesk and Remote Technical Support Specialist roles share similarities in certifications and remote work environments. However, the Helpdesk typically focuses on ticket-based support for general IT issues, while Technical Support Specialists often handle more complex technical problems and may require additional certifications like Cisco CCNA. Both roles are vital in IT support, but they differ in scope and technical depth.

What job categories do people searching Remote It Helpdesk jobs in Springfield, OH look for?

The top searched job categories for Remote It Helpdesk jobs in Springfield, OH are:

What cities near Springfield, OH are hiring for Remote It Helpdesk jobs?

Cities near Springfield, OH with the most Remote It Helpdesk job openings:

Remote It Helpdesk jobs near you
Infographic showing various Remote It Helpdesk job openings in Springfield, OH as of August 2026, with employment types broken down into 86% Full Time, 10% Part Time, and 4% Contract. Highlights an 91% Physical, 3% Hybrid, and 6% Remote job distribution, with an average salary of $43,374 per year, or $20.9 per hour.

Helpdesk Agent

Sentinel

Dayton, OH • On-site, Remote

$15 - $19.25/hr

Full-time

Medical, Dental, Vision, Retirement

Posted 15 days ago

Key responsibilities

  • Provide technical support to end-users by resolving IT issues related to hardware and software.

  • Maintain the overall functionality of computer systems through remote assistance and on-site support.

  • Support hardware and software-related problems across various environments, including Windows, Mac, Chromebooks, and laptops.

Sentinel Real Estate rating

8.1

Company rating: 8.1 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

45th of 258 rated facilities management

Job description

Responsibilities

As a Helpdesk agent, you will be responsible for providing technical support to end-users, resolving IT issues, and maintaining the overall functionality of computer systems within an organization. This role requires a combination of remote assistance through the help desk and on-site support to address hardware and software-related problems. This is a full-time, onsite position based at our client's location in Dayton, OH.

Qualifications
  • 2+ years of experience in a Help Desk, Service Desk, or Technical Support role.
  • Strong working knowledge of Windows 10/11.
  • Experience with Active Directory and Microsoft 365 Administration.
  • Working knowledge of DNS and DHCP.
  • Experience supporting iMac and MacBook environments.
  • Experience troubleshooting Chromebooks and Windows laptops.
  • Experience working with IT ticketing/help desk systems.
  • Required expertise with tools like Intune & Autopilot, and SCCM
  • Excellent verbal and written communication skills.
  • Strong customer service and interpersonal skills.
  • Strong organizational skills with the ability to prioritize and manage multiple tasks in a fast-paced environment.
  • The candidate must have a car, as this position requires travel between location and the transportation of equipment
  • A valid driver's license and proof of vehicle insurance will be required
  • Legally authorized to work in the US without sponsorship
  • Must demonstrate a "can-do" attitude

We focus on candidates that display our "ACE" factor - Attitude, Compassion, and Enthusiasm to deliver quality solutions with exceptional customer service.

What you get:

We offer weekly competitive pay, medical, dental, vision, 401K and more.

Overview

MOTIVATED.....make IT happen!

Sentinel Technologies, Inc. has been rated a top workplace every year since 2012!

About Us:      

Sentinel delivers solutions that can efficiently address a range of IT needs - from security, to communications, to systems & networks, to software applications, to cloud and managed services; all of which include our staffing solutions for our clients. Since 1982, Sentinel has grown from providing technology maintenance services to our current standing as one of the leading IT services and solutions provider in the US. We have aligned with many of today's global technology leaders including Cisco, Dell, VMware and Microsoft. Sentinel services customers both nationally and internationally with primary support operating centers in Downers Grove (HQ), Chicago, and Springfield, IL; Phoenix, AZ.; Lansing, and Grand Rapids, MI; Milwaukee, WI; and Denver, CO.

If you are MOTIVATED... you can make IT happen at Sentinel. Our commitment to our employees is to create a work environment that encourages creativity, an entrepreneurial spirit, fosters growth through certification and hands-on training, and values a team-oriented culture with rewards based on impact!

If you share our passion about what technology can do and want to be part of a top workplace environment - we'd like to have you join our team.  Learn more at www.sentinel.com/careers.

As part of Sentinel's employment process, candidates will be required to complete a background check. Only those who meet the minimum requirements will be contacted. No phone calls please.

Sentinel is proud to be an equal opportunity employer including disability and veterans. In accordance with Title VII and state regulations, all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, marital status, pregnancy, genetics, disability, military, veteran status or any other basis protected by law.

If you are an individual with a disability and need assistance in applying for a position, please contact SentinelHR1@sentinel.com.

The "Know Your Rights" Poster is available here

https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

Sentinel EEO Policy Statement is available here.

https://www.sentinel.com/about/diversity

Employment Type: FULL_TIME

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