Remote It Helpdesk Jobs in Silver Spring, MD (NOW HIRING)

General information
Job Posting Title
IT Business Analyst
Date
Thursday, June 11, 2026
City
Remote
Country
United States
Working time
Full-time
Description & Requirements
Maximus is a trusted federal partner supporting mission-critical programs across national security, defense, and public service delivery. Our work focuses on sustaining, operating, and improving essential government systems and services, with proven operational excellence, and a commitment to mission success for our customers.
Joining Maximus means becoming part of a collaborative, mission-driven organization where teamwork, accountability, and professional growth are core to how we operate. We invest in our workforce through training, education, and career development, empowering professionals to deliver high-impact solutions while contributing to outcomes that matter at a national scale.
This position is contingent upon contract award and position availability. Selected candidates will receive a contingent offer of employment, which will become final only upon successful contract award to Maximus, availability of the position, and receipt of authorization to proceed.
The IT Business Analyst supports the contract team by updating and maintaining artifacts, technical diagrams, and system documentation to reflect the current state of IT/OT systems.
Ability to obtain and maintain a Public Trust is required. Active Public Trust and/or DHS Suitability is preferred. U.S. citizenship or U.S. national status is required.
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS115, P1, Band 4
Job-Specific Essential Duties and Responsibilities:
- Support the team in re-baselining outdated artifacts, Technical Configuration Diagrams (TCDs), and system documentation to accurately reflect the current operational state of IT/OT systems within the contract.
- Ensure the accuracy, completeness, and ongoing maintenance of information, data, and artifacts within the IT/OT repository as systems and services evolve.
- Collaborate with architects, engineers, and service owners to collect, validate, and document system architecture details, interfaces, dependencies, and operational characteristics.
- Support the team in maintaining and updating Systems Engineering Life Cycle (SELC) and other architecture artifacts in accordance with DHS standards.
- Participate in incident and problem management activities, including facilitating and documenting root cause analysis (RCA) efforts across incidents to identify systemic issues and common failure patterns.
- Assist in evaluating the effectiveness of monitoring and alerting, documenting gaps, and recommending data-driven improvements to prevent incident recurrence.
- Utilize agency-approved tools (e.g., ServiceNow, SharePoint) to produce, manage, and maintain government-owned documentation and artifacts.
Job-Specific Minimum Requirements:
- Bachelor's degree in Business, Information Systems, Computer Science, Engineering, or a related field.
- 1+ years of experience as a Business Analyst or similar role supporting IT systems, documentation, or enterprise architecture efforts.
- Experience documenting IT systems, architectures, and technical artifacts.
- Ability to analyze and validate system information across multiple stakeholders.
- Experience supporting or documenting Configuration Management artifacts.
- Familiarity with incident management and root cause analysis (RCA) concepts.
- Strong written and verbal communication skills for technical documentation.
- Experience working in federal IT environments.
Preferred Skills and Qualifications:
- Familiarity with ServiceNow, CMDBs, or ITSM/ITOM processes.
- Experience supporting Technical Configuration Diagrams (TCDs) or EA repositories.
- Exposure to systems monitoring, alerting, or operational reporting.
- Ability to synthesize complex technical information into clear, concise artifacts for leadership and auditors.
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Minimum Requirements
TCS115, P1, Band 4
#TSTECH
EEO Statement
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at applicantaccom@maximus.com.
Minimum Salary
$
40,000.00
Maximum Salary
$
60,000.00