Remote It Helpdesk Jobs in Frederick, MD (NOW HIRING)

Position Title: Operations IT Specialist
Location: Remote
Employment Type: Full-Time, Exempt
Salary Range: $103,000 - $116,000
Citizenship Requirement: U.S. Citizenship required

Position Overview

Corinth is seeking an experienced Operations IT Specialist to support our Department of Defense (DoD) client.

Required Qualifications

•       Must be US Citizen.

•       Must currently hold, or have held within the past 2 years, an active DoD Common Access Card (CAC); equivalent PIV credentials from other federal agencies are accepted provided they are backed by a final, favorably adjudicated Tier 3 (or higher) investigation.

•       Must meet DoD 8570 IAT Level II certification requirements (CCNA-Security, GSEC, Security+ CE, SSCP, CASP CE, CISA, CISSP (or Associate), GCED, GCIH).

•       Associate degree or higher.

•       10+ years experience working with COBOL programs integrated into enterprise systems.

•       Experience in system operations, deployments, and maintenance in large-scale IT environments.

•       Familiarity with mainframe job scheduling and operational monitoring practices.

•       Experience adhering to structured deployment and configuration management protocols.

•       Skilled in troubleshooting operational and deployment-related incidents, escalating issues as required.

•       Proficiency with system monitoring tools and log analysis for error detection and resolution.

•       Experience supporting System Integration Testing (SIT) and System Acceptance Testing (SAT) in deployment cycles

•       Strong organizational skills supporting audit-ready documentation practices.

Key Responsibilities

•       Monitor and support system operations and deployments to ensure mission-critical client systems remain stable and available.

•       Execute and validate deployment procedures, move sheets, and configuration management standards in pre-production and production environments.

•       Track and troubleshoot batch cycles, JCL execution, and operational workflows, escalating issues as needed to technical teams.

•       Maintain detailed deployment documentation, checklists, and after-action reports for each deployment or cycle event.

•       Respond to operational outages, emergency maintenance, and deployment-related incidents to minimize downtime.

•       Execute daily, weekly, and monthly maintenance cycles and system patches across client environments.

•       Coordinate with others on installation and patching activities in production environments.

What Winning Looks Like

•       Successful completion of environment deployments with minimal errors and on-time execution.

•       Rapid resolution of operational issues, ensuring system uptime and availability.

•       Clear and accurate status reporting during and after deployments.

•       Strong adherence to SDLC, configuration management, and deployment protocols, ensuring audit-ready compliance.

•       Positive collaboration with technical teams, creating a seamless working environment during deployments.

•       Consistent, reliable support of mission-critical deployments, enabling operations to run without disruption

Why Join Us

•       Support high-impact federal missions where your expertise directly affects outcomes

•       Work autonomously as a trusted expert

•       Collaborate with mission-focused professionals in a dynamic environment

Benefits Overview

Corinth offers a comprehensive benefits package to support employees’ health, wellbeing, and financial security. Benefits for eligible employees include multiple medical plan options, dental and vision coverage, health savings and flexible spending accounts, employer-sponsored life and disability insurance, and access to wellness and health advocacy resources. Employees are also eligible to participate in a 401(k) retirement savings plan with company match and immediate vesting. Paid time off benefits include paid holidays, paid time off (PTO), sick leave, paid volunteer time, parental leave, and other leave programs. All employees have access to an Employee Assistance Program (EAP) offering confidential counseling and support services. Professional development and training opportunities are also provided.

Corinth is an Equal Opportunity Employer.
We are committed to a workplace free from discrimination and harassment in accordance with all applicable laws.