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Back Office Operations Analyst Jobs in Frederick, MD

Dynanet Corporation

PMO Analyst

Rockville, MD · On-site

$142K - $143K/yr

Dynanet started with a focus on IT infrastructure and operations, helping organizations enhance ... The PMO Analyst will work closely with the Program Manager, Federal Project Leads, and other ...

Dynanet Corporation

PMO Analyst

Rockville, MD · On-site

$142K - $143K/yr

Dynanet started with a focus on IT infrastructure and operations, helping organizations enhance ... The PMO Analyst will work closely with the Program Manager, Federal Project Leads, and other ...

Dynanet Corporation

PMO Analyst

Rockville, MD · On-site

$142K - $143K/yr

Dynanet started with a focus on IT infrastructure and operations, helping organizations enhance ... The PMO Analyst will work closely with the Program Manager, Federal Project Leads, and other ...

Capital I, LLC

Senior Operations Data Analyst

Frederick, MD · On-site

$145K - $180K/yr

Description Job Title Senior Operations Data Analyst Location Ft. Detrick, MD Description Serves as ... Work is performed in healthcare or depot facilities and office settings. * May require occasional ...

Specialty Pool & Fountain

Office Manager

Rockville, MD · On-site

$45K - $60K/yr

The Office Manager is the operational backbone of the branch and the General Manager's primary ... High-level problem-solving and analytical abilities * Proven ability to manage multiple priorities ...

VB Spine

Senior Analyst, Sales Operations

Leesburg, VA · On-site +1

$70K - $85K/yr

The Senior Analyst, Sales Operations supports the execution and optimization of key commercial ... Ability to work in a standard office or remote environment, including prolonged periods of sitting ...

Huntington

Business Process Support

Hagerstown, MD · On-site +1

$24 - $44.50/hr

Advanced expertise in back-office operations, including interchange qualification analysis, ACH reject resolution, and execution of compliance-related projects, ensuring accuracy, regulatory ...

Huntington

Business Process Support

Hagerstown, MD · On-site +1

$60K - $81K/yr

Advanced expertise in back-office operations, including interchange qualification analysis, ACH reject resolution, and execution of compliance-related projects, ensuring accuracy, regulatory ...

Huntington

Business Process Support

Hagerstown, MD · On-site +1

$57K - $76K/yr

Advanced expertise in back-office operations, including interchange qualification analysis, ACH reject resolution, and execution of compliance-related projects, ensuring accuracy, regulatory ...

Laney Companies

Office Coordinator

Eldersburg, MD · On-site

$55K/yr

... operational duties, including a variety of duties including accounting & payroll support, and ... analytical skills. • Must be able to pass a pre-employment drug screen and background check.

Laney Companies

Office Coordinator

Eldersburg, MD

$55K/yr

... operational duties, including a variety of duties including accounting & payroll support, and ... Strong problem-solving and analytical skills. Must be able to pass a pre-employment drug screen and ...

Huntington

Senior Client Service Advisor-2

Hagerstown, MD · On-site

$19 - $26.25/hr

Advanced expertise in back-office operations, including interchange qualification analysis, ACH reject resolution, and execution of compliance-related projects, ensuring accuracy, regulatory ...

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All JobsBack Office Operations Analyst JobsBack Office Operations Analyst Jobs in Frederick, MD

Back Office Operations Analyst information

See Frederick, MD salary details

$14

$33

$56

How much do back office operations analyst jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for back office operations analyst in Frederick, MD is $33.56, according to ZipRecruiter salary data. Most workers in this role earn between $23.89 and $40.14 per hour, depending on experience, location, and employer.

What is a back office operations analyst?

Back Office Operations Analysts are professionals who support the day-to-day administrative and operational functions within a company, typically in industries like finance, banking, or insurance. They handle tasks such as processing transactions, reconciling accounts, ensuring data accuracy, and maintaining records. These analysts work behind the scenes to ensure that business operations run smoothly, comply with regulations, and support front office teams. Their role is crucial for reducing errors, improving efficiency, and maintaining the integrity of business processes.

What are the key skills and qualifications needed to thrive as a back office operations analyst?

To thrive as a Back Office Operations Analyst, you need strong analytical skills, attention to detail, and a background in finance or business, often supported by a relevant degree. Familiarity with financial software systems, databases, and tools like Microsoft Excel, as well as knowledge of industry regulations, is typically required. Excellent organizational, problem-solving, and communication skills help analysts coordinate processes and ensure accuracy. These skills are crucial for maintaining efficient operations, minimizing errors, and supporting the overall integrity of financial transactions.

What are some common challenges faced by back office operations analysts, and how can they be effectively managed?

Back Office Operations Analysts often face challenges such as managing high volumes of transactions, ensuring data accuracy, and meeting tight deadlines. These challenges can be addressed by developing strong organizational skills, utilizing automation tools to streamline repetitive tasks, and maintaining clear communication with both internal and external stakeholders. Regular process reviews and staying updated on industry regulations also help in minimizing errors and improving operational efficiency. Proactive problem-solving and collaboration with team members are key to successfully navigating these challenges.

What is the difference between Back Office Operations Analyst vs Customer Service Representative?

AspectBack Office Operations AnalystCustomer Service Representative
Primary RoleProcesses and supports back-end operations, data management, and complianceHandles customer inquiries, provides support, and resolves issues
Required SkillsData analysis, attention to detail, knowledge of back-end systemsCommunication, problem-solving, customer service skills
Work EnvironmentOffice-based, behind-the-scenes supportFront-line, customer-facing roles
Common CertificationsNone specific, often familiarity with industry softwareCustomer service certifications (optional)

While both roles support organizational operations, the Back Office Operations Analyst focuses on processing and supporting internal functions, whereas the Customer Service Representative interacts directly with clients to address their needs. Understanding these differences helps job seekers find roles aligned with their skills and career goals.

Are back office operations analysts in demand?

Back Office Operations Analysts are in demand due to the increasing need for efficient administrative and support functions in financial institutions, healthcare, and other industries. Their skills in data management, process optimization, and familiarity with tools like Excel and ERP systems make them valuable in maintaining operational efficiency, especially as companies focus on automation and compliance.

Is a back office operations analyst entry level?

A back office operations analyst role can be entry level or require some experience, depending on the company. Entry-level positions typically require basic knowledge of financial or administrative processes and proficiency with tools like Excel, while more advanced roles may need prior experience or certifications. Job requirements vary by organization and complexity of responsibilities.

What are popular job titles related to Back Office Operations Analyst jobs in Frederick, MD?

For Back Office Operations Analyst jobs in Frederick, MD, the most frequently searched job titles are:

What job categories do people searching Back Office Operations Analyst jobs in Frederick, MD look for?

The top searched job categories for Back Office Operations Analyst jobs in Frederick, MD are:

What cities near Frederick, MD are hiring for Back Office Operations Analyst jobs?

Cities near Frederick, MD with the most Back Office Operations Analyst job openings:

Back Office Operations Analyst jobs near you

Lead Revenue Operations Analyst

Open Text Inc.

Gaithersburg, MD • On-site

Full-time

PTO

Posted 5 days ago

Job description

Hiring Manager: Nick Garofalo

Talent Acquisition Advisor: Archana Namasivayam

Job Code Level: RGP4

Refer Your Friends!

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do-powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent AI can't replace to help us shape the future of information management. Join us.


Join a global, fast-moving Field Sales Operations team that acts as the operating system behind the number. The Field Sales Operations Analyst is a trusted partner to sellers and sales leadership and the connective tissue into corporate operations, finance, compensation, and systems teams. This is an office role to be based in USA or Canada.

The mission: enable Field Sales to exceed revenue goals through accurate forecasting, clean data, and operational excellence that drives seller productivity. You will turn messy, real-time GTM data into decisions-running forecast and pipeline inspection, governing opportunity ownership and routing, keeping segmentation and quota data clean, and using AI to automate the busywork so leaders can act faster.

Your Impact:

Reporting into Field Sales Operations leadership, this role operates in a dual-capacity model: supporting both regional field execution and global Business Unit priorities. In the field-facing capacity, the analyst provides day-to-day operational support and analysis to a Sales VP/leader and their teams across an assigned coverage area (e.g., US Public Sector, Canada, LATAM). You will own recurring operational cadences, resolve field-execution blockers, and drive process excellence in partnership with the broader Field Ops, PMO, and Center of Excellence functions. In parallel, the analyst supports a designated Worldwide Business Unit and BU Leader by enabling global reporting, business performance visibility, process consistency, and alignment across regions. Success requires the ability to balance local sales execution needs with the broader strategic priorities of the global BU.

A critical success factor is the ability to provide fast, accurate support to the sales organization while collaborating across the global OpenText organization-balancing rigor and speed under real forecast and quarter-close deadlines.

What the Role Offers:

  • Forecast Management & Inspection
    • Run weekly forecast and pipeline inspection; proactively follow up on deals that need clarification and flag risk, coverage gaps, and quality issues.
    • Maintain live forecast files and exception reporting; surface week-2-to-close variance, participation, and accuracy trends to leadership.
    • Support daily/monthly/quarterly forecast calls and quarter-close, including Q4 close and new-fiscal-year launch cycles.
  • Opportunity Governance & Data Integrity
    • Ensure account and opportunity data in Salesforce (SFDC) is accurate; proactively resolve ownership, routing, and roll-up discrepancies (e.g., mis-assigned or out-market opportunities).
    • Drive opportunity ownership corrections, mass transfers, and reassignments during territory and management-alignment changes; partner with WWFO/IT on tickets and data loads.
    • Validate segmentation in PTEP/SFDC (e.g., Mid-Market vs. Commercial thresholds) and keep client/coverage mapping current.
  • Reporting & Analytics
    • Build and maintain management dashboards and Power BI views; deliver thoughtful analysis on pipeline, closed-deal, coverage, and competitive trends.
    • Prepare executive-ready reporting and QBR/deal-review materials that translate data into clear decisions and next steps.
    • Advanced Excel modeling on large datasets (pivots, Power Query) to support planning, reconciliation, and ad-hoc leadership requests.
  • GTM Growth Program Development and Execution Support
    • Assist in the development of growth programs and sales plays that will drive positive growth the Business Unit results globally
    • Develop reporting systems to monitor success, drive adoption and influence execution of growth initiatives
    • Implement mechanisms for feedback gathering and iterative improvement
  • Segmentation, Quota & Coverage
    • Support client segmentation, account assignments, territory coverage, and quota deployment/alignment changes across the assigned region.
    • Contribute to sales staffing, hiring, and onboarding processes as coverage and org design evolve.
  • AI, Automation & Process Excellence
    • Champion AI in the daily workflow-use Microsoft Copilot, Power Automate, and AI-assisted reporting to automate prioritized, repetitive tasks.
    • Identify and lead process-improvement initiatives; standardize and document SOPs so every critical workflow has primary and backup coverage.
    • Answer seller and manager questions on ordering, SFDC, pricing, and process, redirecting to authoritative sources where available.
  • Business Partnership
    • Partner with sales leaders and Field Ops peers on business planning, progress reporting, and outcome measurement.
    • Collaborate cross-functionally (finance, compensation, legal, IT, partner ops) in support of company goals; take on other key result areas as required.

What You Need to Succeed:

  • Bachelor's degree required; MBA or relevant Master's a plus.
  • Minimum 3-5 years of relevant business experience, ideally supporting a B2B/technology sales environment.
  • Systems: Salesforce/CRM, Power BI, and advanced Excel; exposure to Anaplan, Power Automate, Microsoft Forms, SharePoint, and Teams a plus.
  • AI fluency: Comfortable with AI-assisted work (Copilot) and eager to automate manual processes.
  • Strong analytical rigor, attention to detail, sound judgment under deadlines, clear communication, and a documentation-first, ownership mindset.

One last thing:

OpenText is more than a corporation-it's a global community built on trust, character, and purpose. Here, we act ethically, care deeply about people, and always put our clients first. We help teams succeed through collaboration, tackle challenges with resilience, and innovate with intention.

Join us on our mission to drive positive change through privacy, technology, and teamwork. At OpenText, we don't just have a culture-we live our values. Choose us because you want to be part of a company that empowers you to make a meaningful impact.


OpenText's commitment to diversity and inclusion surpasses legal requirements, evident in ourEqual Employment Opportunity Statement of Policy which promotes a respectful and empowering environment for employees of all backgrounds, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please submit a ticket at Ask HR. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.

Compensation: At OpenText, we offer a thoughtfully designed benefits package that supports your physical, emotional, and financial wellbeing. As you move through the hiring process, we're happy to provide more details about our compensation programs, including variable and commission compensation opportunities for eligible roles, vacation entitlement, and paid time off.

Salary Range: $101,000.00 - $151,600.00; Depending on the candidate's education, experience, skills, geographical location, and alignment with internal equity and external market, actual salary may vary and be higher or lower than the range posted.

California Residents: The pay range above is a reasonable estimate of salary based on pay scale, candidate experience, skills, and education. In addition to the comprehensive benefits noted above, the role may be eligible for bonus or commissions.

AI Usage Disclosure: As part of our commitment to transparency, we use artificial intelligence (AI) tools to assist in various stages of our recruitment process, including resume screening, candidate matching, interview scheduling, and communications. These tools are designed to improve efficiency, reduce bias, and enhance candidate experience. All decisions regarding hiring are made by qualified human professionals, and we continuously monitor our AI systems to ensure fairness and compliance with applicable regulations.

Employment Type: OTHER

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