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It Helpdesk Associate Jobs in Frederick, MD (NOW HIRING)

Quantum Leap Research, LLC

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IT Helpdesk Technician, User Support

Leesburg, VA · On-site

$80K - $95K/yr

We are looking for a junior to mid-level IT Helpdesk Support Technician to help support and maintain our internal services. A successful candidate must have the capacity and desire to learn. Our ...

Page Mechanical Group, Inc.

IT Engineer

Leesburg, VA · On-site

$85 - $110/hr

IT Engineer The IT Engineer will help to oversee and direct all aspects of EIT Zollner's Information Technology and Information Systems (IT/IS). Develop systems and applications for internal and ...

New

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IT Site Technician

Frederick, MD · On-site

$50K - $70K/yr

The IT Site Technician will support the office environment and the day-to-day help desk ticket ... Associate's degree in Computer Science, Information Technology, or a related field; or equivalent ...

StageBio

IT Site Technician

Frederick, MD · On-site

$50K - $70K/yr

The IT Site Technician will support the office environment and the day-to-day help desk ticket ... Associate's degree in Computer Science, Information Technology, or a related field; or equivalent ...

AC & T CO INC

IT Specialist

Hagerstown, MD · On-site

Job Title: IT Specialist / Technician Job Type: Full-Time Work Location: In-Person About Us: AC&T ... An accounting background is helpful but not required * Ability to quickly learn and adapt to ...

Humetis Group

IT Coordinator III

Potomac, MD · On-site

Associate or Bachelor's degree in IT, Computer Science, or related field (or equivalent experience). * Minimum 3 years of experience in technical support roles, with emphasis on POS and network ...

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It Helpdesk Associate information

See Frederick, MD salary details

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How much do it helpdesk associate jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for it helpdesk associate in Frederick, MD is $21.34, according to ZipRecruiter salary data. Most workers in this role earn between $17.69 and $23.89 per hour, depending on experience, location, and employer.

What is an IT Helpdesk Associate?

IT Helpdesk Associates are professionals who provide technical support and assistance to users experiencing hardware, software, or network issues. They act as the first point of contact for troubleshooting problems, answering questions, and resolving technical concerns either remotely or in person. Their responsibilities often include installing and configuring computer systems, diagnosing faults, and guiding users through step-by-step solutions. IT Helpdesk Associates play a crucial role in maintaining the smooth operation of an organization's IT infrastructure and ensuring user satisfaction.

What skills and qualifications are needed to be an IT Helpdesk Associate?

To thrive as an IT Helpdesk Associate, you need strong troubleshooting skills, foundational IT knowledge, and often a relevant degree or CompTIA A+ certification. Familiarity with ticketing systems, remote desktop tools, and operating systems like Windows and macOS is typically required. Excellent communication, patience, and problem-solving abilities help you effectively assist users and manage stressful situations. These skills and qualities are crucial for quickly resolving technical issues, ensuring user satisfaction, and maintaining smooth IT operations.

What challenges does an IT Helpdesk Associate face when supporting end-users, and how can they manage them?

IT Helpdesk Associates often encounter challenges such as handling high volumes of support requests, addressing users with varying levels of technical proficiency, and troubleshooting a wide range of hardware and software issues under time constraints. Effectively managing these challenges requires strong communication skills, patience, and the ability to prioritize tasks based on urgency. Building a solid knowledge base, documenting solutions, and collaborating closely with other IT team members can also help streamline support and improve resolution times.

What is the difference between It Helpdesk Associate vs IT Support Technician?

AspectIt Helpdesk AssociateIT Support Technician
CertificationsCompTIA A+, Network+CompTIA A+, Network+
Work EnvironmentHelpdesk, call center, on-site supportOn-site, remote, or field support
ResponsibilitiesResponding to user issues, troubleshooting basic hardware/softwareDiagnosing and resolving hardware/software problems, more technical tasks
Industry UsageCommon in corporate and SMBsCommon in corporate, enterprise, and technical support roles

The main difference between an It Helpdesk Associate and an IT Support Technician lies in the scope of responsibilities. Helpdesk associates typically handle initial user support and basic troubleshooting, while IT support technicians perform more advanced technical tasks and diagnostics. Both roles often require similar certifications and work in similar environments, but technicians usually have a broader technical skill set.

What are the most commonly searched types of It Helpdesk jobs in Frederick, MD?

The most popular types of It Helpdesk jobs in Frederick, MD are:

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For It Helpdesk Associate jobs in Frederick, MD, the most frequently searched job titles are:

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The top searched job categories for It Helpdesk Associate jobs in Frederick, MD are:

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Cities near Frederick, MD with the most It Helpdesk Associate job openings:

It Helpdesk Associate jobs near you

IT Helpdesk Technician, User Support

Quantum Leap Research, LLC

Leesburg, VA • On-site

$80K - $95K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 7 days ago

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Job description

Quantum Leap is the leading technology services company focused on providing operationally focused solutions for select clientele within the United States Government (USG). Quantum Leap was founded by a team of technologists and engineers to focus exclusively on advancing USG interests against the Nation’s threats in an age of Strategic (Great Power) Competition.

We have built a highly collaborative workforce dedicated to countering those threats in an environment designed for success. This an entrepreneurial, fast-growing company, where the right candidate can join and really make a difference.

We are looking for a junior to mid-level IT Helpdesk Support Technician to help support and maintain our internal services. A successful candidate must have the capacity and desire to learn. Our environment is a highly secure Linux based environment utilizing MacOS and Linux workstations. Windows does not live here, so if you have Linux skills and are familiar with Apple laptops, you are the candidates we want to talk to.

Responsibilities:

  • Building and deploying Apple and Linux laptops
  • Tier1/2 user service and support
  • Local network troubleshooting
  • VOIP and PBX support
  • Managing and supporting secure open-source tools

Qualifications:

Required:

  • Experience managing and supporting Apple laptops
  • Experience with Linux
  • Experience supporting users in secure environments
  • Familiar with both Linux and Mac systems (Linux servers, Mac laptops)
  • Knowledge of Apple OSX and iOS
  • Minimum 3 years' relevant experience
  • Must be able to obtain a security clearance, therefore U.S. citizenship is required
  • Must be able to work out of the Leesburg office 5 days a week

Preferred:

  • Bachelor's degree in a relevant area desired.
  • Administration of open-source software (e.g. OpenSearch, Nextcloud, ABM, osTicket, Zulip etc.)
  • Ability to write scripts as needed (e.g., shell scripts, Python, Perl, PHP, etc.)
  • Knowledge of common business services very desirable
    • e-mail (Postfix / Dovecot / etc.)
    • Calendars (CalDav)
    • Chat
    • Password safes
    • Proxy servers
    • VTC
    • File share
    • Wiki

Compensation and Benefits:

We seek the best-and-brightest professionals at all levels so offer highly competitive compensation and an excellent benefits package. Company-sponsored benefits include: 6% 401(k) company match with immediate vesting, educational assistance up to $7,000 per year, 100% insurance premium subsidy for employees (75% for dependents), Anthem medical, Guardian dental, life and disability coverage, 3 weeks’ vacation, 2 weeks sick leave, and 11 holidays.

Quantum Leap is an Equal Opportunity Employer

www.ql-research.com

Company Description

Quantum Leap is the leading technology services company focused on providing operationally focused solutions for select clientele within the United States Government (USG). Quantum Leap was founded by a team of technologists and engineers to focus exclusively on advancing USG interests against the Nation’s threats in an age of Strategic (Great Power) Competition.
We have built a highly collaborative workforce dedicated to countering those threats in an environment designed for success. This an entrepreneurial, fast-growing company, where the right candidate can join and really make a difference.