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Help Desk Associate Jobs in Frederick, MD (NOW HIRING)

Prominent Edge

Help Desk/ Windows Support

Gaithersburg, MD · On-site

$21.50 - $29.25/hr

They are seeking an Information Help Desk/Windows Support to provide high-quality customer support ... • Associates degree, 60 credit hours completed in computer science or information systems ...

Prominent Edge

Help Desk/ Windows Support

Gaithersburg, MD · On-site

$21.50 - $29.25/hr

They are looking for an Information Help Desk/Windows Support to assist customers in-person and ... • Associates degree, 60 credit hours completed in computer science or information systems ...

STULZ USA

Helpdesk Technician I

Frederick, MD

$20 - $26.75/hr

The Help Desk Technician I/II identifies, researches, and resolves technical problems of moderate ... Associate degree in information technology or equivalent experience. Minimum of 3 years' experience ...

STULZ USA

Helpdesk Technician I

Frederick, MD · On-site

$20 - $26.75/hr

The Help Desk Technician I/II identifies, researches, and resolves technical problems of moderate ... Associate degree in information technology or equivalent experience. Minimum of 3 years' experience ...

Planet Fitness

Service Desk

Gaithersburg, MD · On-site

Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ... Positive attitude and willingness to help others; * Ability to maintain composure in difficult ...

Planet Fitness

Service Desk

Eldersburg, MD · On-site

$16 - $16.50/hr

Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ... Positive attitude and willingness to help others; * Ability to maintain composure in difficult ...

Planet Fitness

Service Desk

Gaithersburg, MD · On-site

$18 - $18.50/hr

Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ... Positive attitude and willingness to help others; * Ability to maintain composure in difficult ...

Planet Fitness

Service Desk

Gaithersburg, MD · On-site

$18 - $18.50/hr

Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ... Positive attitude and willingness to help others; * Ability to maintain composure in difficult ...

Planet Fitness

Service Desk

Eldersburg, MD · On-site

$15.50 - $16/hr

Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ... Positive attitude and willingness to help others; * Ability to maintain composure in difficult ...

Planet Fitness

Service Desk

Hagerstown, MD · On-site

$15.50 - $16.50/hr

Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ... Positive attitude and willingness to help others; * Ability to maintain composure in difficult ...

Planet Fitness

Service Desk

Eldersburg, MD

$16 - $16.50/hr

Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ... Positive attitude and willingness to help others; * Ability to maintain composure in difficult ...

Planet Fitness

Service Desk

Eldersburg, MD · On-site

$15.50 - $16/hr

Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ... Positive attitude and willingness to help others; * Ability to maintain composure in difficult ...

Planet Fitness

Service Desk

Hagerstown, MD · On-site

Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ... Positive attitude and willingness to help others; * Ability to maintain composure in difficult ...

Planet Fitness

Service Desk

Hagerstown, MD · On-site

$15.50 - $16.50/hr

Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ... Positive attitude and willingness to help others; * Ability to maintain composure in difficult ...

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All JobsHelp Desk Associate JobsHelp Desk Associate Jobs in Frederick, MD

Help Desk Associate information

See Frederick, MD salary details

$13

$19

$30

How much do help desk associate jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for help desk associate in Frederick, MD is $19.96, according to ZipRecruiter salary data. Most workers in this role earn between $16.54 and $22.36 per hour, depending on experience, location, and employer.

What does a help desk associate do?

A Help Desk Associate provides technical support and assistance to users experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer questions, and resolve issues either remotely, over the phone, or in person. Help Desk Associates document user interactions, escalate complex problems when necessary, and ensure that users’ technical concerns are addressed in a timely manner. Their goal is to maintain productivity by quickly resolving technical obstacles.

What is the difference between Help Desk Associate vs Technical Support Specialist?

AspectHelp Desk AssociateTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, on-site supportRemote or on-site technical support, troubleshooting
Employer & IndustryIT service providers, corporate IT departmentsIT companies, software vendors, tech support firms
Search & Comparison IntentCommonly compared for entry-level IT rolesMore technical, troubleshooting focus

The Help Desk Associate primarily handles basic user support and troubleshooting, often in a customer service setting. The Technical Support Specialist typically provides more advanced technical assistance, resolving complex issues. Both roles require similar certifications and work environments, but the Specialist role involves deeper technical knowledge and problem-solving skills.

What are the key skills and qualifications needed to thrive as a help desk associate, and why are they important?

To thrive as a Help Desk Associate, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and de-escalate stressful situations. These competencies are crucial for quickly resolving technical issues, maintaining user satisfaction, and supporting business continuity.
What are the most commonly searched types of Help Desk jobs in Frederick, MD? The most popular types of Help Desk jobs in Frederick, MD are:
What are popular job titles related to Help Desk Associate jobs in Frederick, MD? For Help Desk Associate jobs in Frederick, MD, the most frequently searched job titles are:
What job categories do people searching Help Desk Associate jobs in Frederick, MD look for? The top searched job categories for Help Desk Associate jobs in Frederick, MD are:
What cities near Frederick, MD are hiring for Help Desk Associate jobs? Cities near Frederick, MD with the most Help Desk Associate job openings:
Help Desk Associate jobs near you
Infographic showing various Help Desk Associate job openings in Frederick, MD as of August 2026, with employment types broken down into 1% As Needed, 65% Full Time, 31% Part Time, and 3% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $41,523 per year, or $20 per hour.

Help Desk/ Windows Support

Prominent Edge

Gaithersburg, MD • On-site

$21.50 - $29.25/hr

Full-time

Re-posted 17 days ago

Job description

Job Summary:
Prominent Edge is a small, stable, growing company that believes in doing things right. They are seeking an Information Help Desk/Windows Support to provide high-quality customer support, both in-person and remotely, while applying various technical skills to resolve issues.
Responsibilities:
• Supporting customers in-person and remotely
• Writing simple documentation, step-by-step guides, or customer request details for others to read and use
• Using knowledge base applications or sites to map situations to potential solutions
• Applying basic network concepts in resolving customer issues
• Applying standard operating procedures or known solutions.
Qualifications:
Required:
• Supporting customers in-person and remotely
• Writing simple documentation, step-by-step guides, or customer request details for others to read and use
• Using knowledge base applications or sites to map situations to potential solutions
• Applying basic network concepts in resolving customer issues
• Applying standard operating procedures or known solutions.
• Associates degree, 60 credit hours completed in computer science or information systems management or one year of experience in providing Tier II Desktop Support service in an Enterprise environment (250 or more users)
• ITIL Foundations v3 or v4 (the contractor has 40 business days from start date to obtain this certification)
• Dell Hardware (the contractor has 20 business days from start date to obtain this certification)
• CompTIA A+
• Experience supporting technology and users of technology in a customer support function or role, including at least three items below:
• Windows endpoint device installation
• Windows endpoint device break / fix & upgrade
• Local and network printer installation & repair
• UPS repair (APC)
• Installation of Windows based COTS software & drivers
• Installing NIST Windows system images
• Windows security patching
• Malware & virus removal
• Troubleshooting multifaceted incidents and questions
• U.S. citizenship required.
Company:
Prominent Edge builds digital solutions and products that improve customer outcomes. Founded in 2014, the company is headquartered in Nokesville, USA, with a team of 11-50 employees. The company is currently Early Stage.

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