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Entry Level Help Desk Support Jobs in Frederick, MD

Planet Depos

Help Desk Technician

Rockville, MD

$24.04 - $27/hr

Description The Help Desk Technician provides daily support to employees who are using software, hardware, or other computer systems and needs help completing tasks. They are responsible for ...

Planet Depos

Help Desk Technician

Rockville, MD · On-site

$24.04 - $27/hr

The Help Desk Technician provides daily support to employees who are using software, hardware, or other computer systems and needs help completing tasks. They are responsible for troubleshooting ...

Prominent Edge

Help Desk/ Windows Support

Gaithersburg, MD · On-site

$21.50 - $29.25/hr

They are seeking an Information Help Desk/Windows Support to provide high-quality customer support, both in-person and remotely, while applying various technical skills to resolve issues.

Prominent Edge

Help Desk/ Windows Support

Gaithersburg, MD · On-site

$21.50 - $29.25/hr

They are looking for an Information Help Desk/Windows Support to assist customers in-person and remotely, while applying basic network concepts and standard operating procedures to resolve issues.

OCH Technologies LLC

Technical Support

Leesburg, VA · On-site

$37K - $47K/yr

The position serves as the first point of contact for all help desk requests and escalates issues ... Provide continuous service improvement support including recommending and implementing best ...

STULZ USA

Helpdesk Technician I

Frederick, MD

$20 - $26.75/hr

The Help Desk Technician I/II identifies, researches, and resolves technical problems of moderate complexity. Provides support to end users for computer, application, system, device, access, and ...

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Entry Level Help Desk Support information

See Frederick, MD salary details

$10

$20

$32

How much do entry level help desk support jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for entry level help desk support in Frederick, MD is $20.73, according to ZipRecruiter salary data. Most workers in this role earn between $17.45 and $22.93 per hour, depending on experience, location, and employer.

What is the difference between Entry Level Help Desk Support vs Technical Support Specialist?

AspectEntry Level Help Desk SupportTechnical Support Specialist
Required CertificationsCompTIA A+ often preferredCompTIA A+ or Network+ common
Work EnvironmentHelp desk, call centers, on-site supportCustomer sites, remote support, call centers
Industry UsageIT, tech companies, small businessesIT, telecommunications, software firms
Common Search IntentEntry level support roles, troubleshooting basicsTechnical troubleshooting, advanced support tasks

Entry Level Help Desk Support typically involves basic troubleshooting, customer service, and hardware/software support in help desk environments. Technical Support Specialist roles often require more technical knowledge and may involve resolving more complex issues. Both roles share certifications like CompTIA A+ and are common in IT industries, but the Technical Support Specialist usually handles more advanced problems.

What are the key skills and qualifications needed to thrive as an entry level help desk support?

To thrive as an Entry Level Help Desk Support, you need a solid understanding of basic computer systems, troubleshooting techniques, and often a relevant associate degree or technical certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving skills set standout candidates apart in this customer-facing role. These skills and qualifications ensure efficient resolution of technical issues, positive user experiences, and reliable IT support within organizations.

What is an entry level help desk support?

Entry Level Help Desk Support roles are positions in IT departments where individuals provide first-line technical assistance to users experiencing computer or software issues. These professionals help troubleshoot problems, answer questions, and sometimes escalate more complex issues to higher-level support. They often work via phone, email, or chat, and are essential for maintaining smooth technology operations in organizations. This is a common starting point for pursuing a career in information technology.

What are some common challenges faced by entry level help desk support professionals, and how can they be managed?

Entry level help desk support professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users who have varying levels of technical knowledge. To manage these challenges, it's important to prioritize tasks, make use of internal knowledge bases and resources, and develop strong interpersonal skills. Regular feedback from more experienced team members and ongoing training can also help new help desk professionals build confidence and improve their problem-solving abilities.
What are popular job titles related to Entry Level Help Desk Support jobs in Frederick, MD? For Entry Level Help Desk Support jobs in Frederick, MD, the most frequently searched job titles are:
What job categories do people searching Entry Level Help Desk Support jobs in Frederick, MD look for? The top searched job categories for Entry Level Help Desk Support jobs in Frederick, MD are:
What cities near Frederick, MD are hiring for Entry Level Help Desk Support jobs? Cities near Frederick, MD with the most Entry Level Help Desk Support job openings:
Entry Level Help Desk Support jobs near you

Help Desk Support Technician

NuAxis Innovations LLC

Shepherdstown, WV • On-site

$16 - $21.50/hr

Full-time

Re-posted 2 days ago

Job description

We are a federal IT company on a mission to make customer experience (CX) the center of every government solution.
Technology is our Passion. People are our Purpose.
We know tech, but we love people. NuAxis is home to thinkers and feelers; engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us, it's a state of mind.
We believe happy employees do amazing work, so join our team NOW. We are currently seeking a Help Desk Support Technician for a Full-Time position.
Overview
NuAxis Innovations is seeking a Help Desk Support Technician to provide frontline IT support in a fast-paced environment supporting mission-critical operations.
Key Responsibilities
  • Deliver Tier 1 support for desktops, laptops, and peripherals
  • Troubleshoot hardware/software issues and coordinate repairs
  • Support network connectivity, VPN, and remote access tools
  • Perform system imaging and OS deployment (Windows 10/11)
  • Manage incidents through ticketing systems
  • Support antivirus/security protocols and endpoint protection
  • Provide user training and guidance

Required Qualifications
  • 1-3 years of technical support experience
  • CompTIA A+ or equivalent
  • Knowledge of networking fundamentals (TCP/IP, DNS, DHCP)

Preferred
  • Experience supporting government clients
  • Knowledge of endpoint security tools

Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now!!
Our Profile:
We are an IT company with a unique mission-to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed.Time after time, programs failed because the focus was on the tools and products and not the people using them. Learn More.
NuAxis is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background investigation. Learn More about our Benefits and Culture!

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