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Entry Level Help Desk Support Jobs in Frederick, MD

STULZ USA

Helpdesk Technician I

Frederick, MD · On-site

$20 - $26.75/hr

The Help Desk Technician I/II identifies, researches, and resolves technical problems of moderate complexity. Provides support to end users for computer, application, system, device, access, and ...

StageBio

IT Site Technician

Frederick, MD · On-site

$50K - $70K/yr

The IT Site Technician will support the office environment and the day-to-day help desk ticket queue. The IT Site Technician handles end-user hardware, peripheral and conference room support ...

StageBio

IT Site Technician

Frederick, MD · On-site

$50K - $70K/yr

The IT Site Technician will support the office environment and the day-to-day help desk ticket queue. The IT Site Technician handles end-user hardware, peripheral and conference room support ...

AboveAir Technologies

Service Desk Agent

Frederick, MD · On-site

$18 - $21/hr

Service Desk Agent AboveAir Technologies - Frederick, MD Company Overview AboveAir Technologies ... Our systems serve mission-critical environments nationwide, supporting a growing national network ...

AOPA

Tech Customer Support

Frederick, MD · On-site

$37K - $46K/yr

Log all help desk calls taken into database detailing problem and applied fixes. Installation maintenance and support of computer hardware including CPU's, monitor, printers, NIC's, modems, drivers ...

AOPA

Tech Customer Support

Frederick, MD · On-site

$37K - $46K/yr

Log all help desk calls taken into database detailing problem and applied fixes. Installation maintenance and support of computer hardware including CPU's, monitor, printers, NIC's, modems, drivers ...

Quantum Leap Research, LLC

Be Seen First

IT Helpdesk Technician, User Support

Leesburg, VA · On-site

$80K - $95K/yr

... help support and maintain our internal services. A successful candidate must have the capacity and desire to learn. Our environment is a highly secure Linux based environment utilizing MacOS and ...

Planet Fitness

Service Desk

Gaithersburg, MD · On-site

$18 - $18.50/hr

Growth Opportunities: over 90% of our management team started as an entry level team member ... Positive attitude and willingness to help others; * Ability to maintain composure in difficult ...

Planet Fitness

Service Desk

Frederick, MD · On-site

Growth Opportunities: over 90% of our management team started as an entry level team member ... Positive attitude and willingness to help others; * Ability to maintain composure in difficult ...

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Entry Level Help Desk Support information

See Frederick, MD salary details

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$32

How much do entry level help desk support jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for entry level help desk support in Frederick, MD is $20.73, according to ZipRecruiter salary data. Most workers in this role earn between $17.45 and $22.93 per hour, depending on experience, location, and employer.

What is the difference between Entry Level Help Desk Support vs Technical Support Specialist?

AspectEntry Level Help Desk SupportTechnical Support Specialist
Required CertificationsCompTIA A+ often preferredCompTIA A+ or Network+ common
Work EnvironmentHelp desk, call centers, on-site supportCustomer sites, remote support, call centers
Industry UsageIT, tech companies, small businessesIT, telecommunications, software firms
Common Search IntentEntry level support roles, troubleshooting basicsTechnical troubleshooting, advanced support tasks

Entry Level Help Desk Support typically involves basic troubleshooting, customer service, and hardware/software support in help desk environments. Technical Support Specialist roles often require more technical knowledge and may involve resolving more complex issues. Both roles share certifications like CompTIA A+ and are common in IT industries, but the Technical Support Specialist usually handles more advanced problems.

What are the key skills and qualifications needed to thrive as an entry level help desk support?

To thrive as an Entry Level Help Desk Support, you need a solid understanding of basic computer systems, troubleshooting techniques, and often a relevant associate degree or technical certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving skills set standout candidates apart in this customer-facing role. These skills and qualifications ensure efficient resolution of technical issues, positive user experiences, and reliable IT support within organizations.

What is an entry level help desk support?

Entry Level Help Desk Support roles are positions in IT departments where individuals provide first-line technical assistance to users experiencing computer or software issues. These professionals help troubleshoot problems, answer questions, and sometimes escalate more complex issues to higher-level support. They often work via phone, email, or chat, and are essential for maintaining smooth technology operations in organizations. This is a common starting point for pursuing a career in information technology.

What are some common challenges faced by entry level help desk support professionals, and how can they be managed?

Entry level help desk support professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users who have varying levels of technical knowledge. To manage these challenges, it's important to prioritize tasks, make use of internal knowledge bases and resources, and develop strong interpersonal skills. Regular feedback from more experienced team members and ongoing training can also help new help desk professionals build confidence and improve their problem-solving abilities.
What are popular job titles related to Entry Level Help Desk Support jobs in Frederick, MD? For Entry Level Help Desk Support jobs in Frederick, MD, the most frequently searched job titles are:
What job categories do people searching Entry Level Help Desk Support jobs in Frederick, MD look for? The top searched job categories for Entry Level Help Desk Support jobs in Frederick, MD are:
What cities near Frederick, MD are hiring for Entry Level Help Desk Support jobs? Cities near Frederick, MD with the most Entry Level Help Desk Support job openings:
Entry Level Help Desk Support jobs near you

Helpdesk Technician I

STULZ USA

Frederick, MD • On-site

$20 - $26.75/hr

Full-time

Re-posted 8 days ago

Job description

The Help Desk Technician I/II identifies, researches, and resolves technical problems of moderate complexity. Provides support to end users for computer, application, system, device, access, and hardware issues. Documents, tracks, and monitors problems using applicable systems and tools. In addition, Help Desk Technicians may coordinate with other teams or departments to resolve user problems. Works under moderate supervision.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Install operating system and company applications on new computers.
Configure on-premises workspaces with computers, monitors, telephones, port replicators, battery backups etc.
Configure and support shared mini-computer stations.
Provide user and technical support for on-premises, and remote employees.
Responsible for VPN account setup/management and support.
Responsible for Active Directory and Microsoft Office 365 user and group creations and configurations.
Utilize Active Directory Group Policy to manage Users and Organizational Units.
Assist in managing wireless networks for multiple buildings and troubleshoot problems with wireless connectivity.
Install and manage all printers/copiers.
Manage badge printing operations, including creating, credentialing, and administering.
Monitor backup software and restore files/directories whenever needed.
Provide support for VoIP & Company issued phones
Update company intranet in Microsoft SharePoint.
Assist in maintaining stock and organization of IT supplies.
Manage and maintain the ticketing system queue, ensure timely updates and accurate documentation of all requests.
QUALIFICATIONS:
Able to work independently, under general supervision.
Excellent communication skills.
Must be able to work a flexible schedule when required.
Ability to lift a minimum of 30 to 50 lbs.
EDUCATION/EXPERIENCE:
Associate degree in information technology or equivalent experience.
Minimum of 3 years' experience in an IT related field.
Relevant technical certification preferred.
Experience with Windows Server, Desktop operating systems and hardware, as well as server virtualization in Microsoft AZURE.
Experience supporting WAN/LAN in a corporate environment.
Experience with enterprise technologies and platforms including Microsoft Exchange, Microsoft SharePoint, ThreatLocker, ticketing systems, and Ubiquiti networking solutions is preferred
Advanced troubleshooting skills.
LANGUAGE SKILLS: Ability to read and understand English instructions.

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