Helpdesk Specialist
Salisbury, MD · On-site
Seeking a Tier 1-2 Help Desk Specialist supporting State Highway Administration for a long-term project. Immediate availability is required for this position. Hours will consist of 8am-5pm, Monday ...
Helpdesk Specialist
Salisbury, MD · On-site
Seeking a Tier 1-2 Help Desk Specialist supporting State Highway Administration for a long-term project. Immediate availability is required for this position. Hours will consist of 8am-5pm, Monday ...
Service Desk
Salisbury, MD · On-site
$15/hr
Growth Opportunities: over 90% of our management team started as an entry level team member ... Positive attitude and willingness to help others; * Ability to maintain composure in difficult ...
Service Desk
Salisbury, MD · On-site
$15/hr
Growth Opportunities: over 90% of our management team started as an entry level team member ... Positive attitude and willingness to help others; * Ability to maintain composure in difficult ...
Service Desk
Salisbury, MD · On-site
$15/hr
Growth Opportunities: over 90% of our management team started as an entry level team member ... Positive attitude and willingness to help others; * Ability to maintain composure in difficult ...
Service Desk
Salisbury, MD · On-site
$15/hr
Growth Opportunities: over 90% of our management team started as an entry level team member ... Positive attitude and willingness to help others; * Ability to maintain composure in difficult ...
Service Desk
Salisbury, MD · On-site
$15/hr
Growth Opportunities: over 90% of our management team started as an entry level team member ... Positive attitude and willingness to help others; * Ability to maintain composure in difficult ...
Service Desk
Salisbury, MD · On-site
$15/hr
Growth Opportunities: over 90% of our management team started as an entry level team member ... Positive attitude and willingness to help others; * Ability to maintain composure in difficult ...
Service Desk
Salisbury, MD · On-site
$15/hr
Growth Opportunities: over 90% of our management team started as an entry level team member ... Positive attitude and willingness to help others; * Ability to maintain composure in difficult ...
Service Desk
Salisbury, MD · On-site
$15/hr
Growth Opportunities: over 90% of our management team started as an entry level team member ... Positive attitude and willingness to help others; * Ability to maintain composure in difficult ...
Service Desk
Salisbury, MD · On-site
$15/hr
Growth Opportunities: over 90% of our management team started as an entry level team member ... Positive attitude and willingness to help others; * Ability to maintain composure in difficult ...
Service Desk
Salisbury, MD · On-site
$15/hr
Growth Opportunities: over 90% of our management team started as an entry level team member ... Positive attitude and willingness to help others; * Ability to maintain composure in difficult ...
Service Desk
Salisbury, MD · On-site
Growth Opportunities: over 90% of our management team started as an entry level team member ... Positive attitude and willingness to help others; * Ability to maintain composure in difficult ...
Service Desk
Salisbury, MD · On-site
Growth Opportunities: over 90% of our management team started as an entry level team member ... Positive attitude and willingness to help others; * Ability to maintain composure in difficult ...
Service Desk
Salisbury, MD · On-site
$15/hr
Growth Opportunities: over 90% of our management team started as an entry level team member ... Positive attitude and willingness to help others; * Ability to maintain composure in difficult ...
Service Desk
Salisbury, MD · On-site
$15/hr
Growth Opportunities: over 90% of our management team started as an entry level team member ... Positive attitude and willingness to help others; * Ability to maintain composure in difficult ...
Lead Service Desk Tech
Salisbury, MD · On-site
$19.51 - $29.27/hr
The lead position creates and maintains, detailed and complete Helpdesk documentation, prepares ... Experience operating or supporting Windows products is required. * Excellent verbal and written ...
Lead Service Desk Tech
Salisbury, MD · On-site
$19.51 - $29.27/hr
The lead position creates and maintains, detailed and complete Helpdesk documentation, prepares ... Experience operating or supporting Windows products is required. * Excellent verbal and written ...
Lead Service Desk Tech
Salisbury, MD · On-site
The lead position creates and maintains, detailed and complete Helpdesk documentation, prepares ... Experience operating or supporting Windows products is required. * Excellent verbal and written ...
Lead Service Desk Tech
Salisbury, MD · On-site
The lead position creates and maintains, detailed and complete Helpdesk documentation, prepares ... Experience operating or supporting Windows products is required. * Excellent verbal and written ...
Lead Service Desk Tech
Salisbury, MD · On-site
$19.51 - $29.27/hr
The lead position creates and maintains, detailed and complete Helpdesk documentation, prepares ... Experience operating or supporting Windows products is required. * Excellent verbal and written ...
Lead Service Desk Tech
Salisbury, MD · On-site
$19.51 - $29.27/hr
The lead position creates and maintains, detailed and complete Helpdesk documentation, prepares ... Experience operating or supporting Windows products is required. * Excellent verbal and written ...
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
IT Support Specialist
Pocomoke City, MD · On-site
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
IT Support Specialist
Pocomoke City, MD · On-site
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
Entry Level Help Desk Support information
See Salisbury, MD salary details
$10.21 - $12.26
4% of jobs
$12.26 - $14.31
4% of jobs
$14.31 - $16.36
9% of jobs
$17.25 is the 25th percentile. Wages below this are outliers.
$16.36 - $18.41
17% of jobs
The median wage is $19.87 / hr.
$18.41 - $20.46
22% of jobs
$22.40 is the 75th percentile. Wages above this are outliers.
$20.46 - $22.51
20% of jobs
$22.51 - $24.56
15% of jobs
$24.56 - $26.61
3% of jobs
$26.61 - $28.66
6% of jobs
$28.66 - $30.71
0% of jobs
$30.71 - $32.76
0% of jobs
$10
$20
$32
How much do entry level help desk support jobs pay per hour?
As of Aug 26, 2026, the average hourly pay for entry level help desk support in Salisbury, MD is $20.58, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $22.79 per hour, depending on experience, location, and employer.
What is an entry level help desk support?
Entry Level Help Desk Support roles are positions in IT departments where individuals provide first-line technical assistance to users experiencing computer or software issues. These professionals help troubleshoot problems, answer questions, and sometimes escalate more complex issues to higher-level support. They often work via phone, email, or chat, and are essential for maintaining smooth technology operations in organizations. This is a common starting point for pursuing a career in information technology.
What are the key skills and qualifications needed to thrive as an entry level help desk support?
To thrive as an Entry Level Help Desk Support, you need a solid understanding of basic computer systems, troubleshooting techniques, and often a relevant associate degree or technical certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving skills set standout candidates apart in this customer-facing role. These skills and qualifications ensure efficient resolution of technical issues, positive user experiences, and reliable IT support within organizations.
What are some common challenges faced by entry level help desk support professionals, and how can they be managed?
Entry level help desk support professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users who have varying levels of technical knowledge. To manage these challenges, it's important to prioritize tasks, make use of internal knowledge bases and resources, and develop strong interpersonal skills. Regular feedback from more experienced team members and ongoing training can also help new help desk professionals build confidence and improve their problem-solving abilities.
What is the difference between Entry Level Help Desk Support vs Technical Support Specialist?
| Aspect | Entry Level Help Desk Support | Technical Support Specialist |
|---|---|---|
| Required Certifications | CompTIA A+ often preferred | CompTIA A+ or Network+ common |
| Work Environment | Help desk, call centers, on-site support | Customer sites, remote support, call centers |
| Industry Usage | IT, tech companies, small businesses | IT, telecommunications, software firms |
| Common Search Intent | Entry level support roles, troubleshooting basics | Technical troubleshooting, advanced support tasks |
Entry Level Help Desk Support typically involves basic troubleshooting, customer service, and hardware/software support in help desk environments. Technical Support Specialist roles often require more technical knowledge and may involve resolving more complex issues. Both roles share certifications like CompTIA A+ and are common in IT industries, but the Technical Support Specialist usually handles more advanced problems.
What are popular job titles related to Entry Level Help Desk Support jobs in Salisbury, MD?
For Entry Level Help Desk Support jobs in Salisbury, MD, the most frequently searched job titles are:
What job categories do people searching Entry Level Help Desk Support jobs in Salisbury, MD look for?
The top searched job categories for Entry Level Help Desk Support jobs in Salisbury, MD are:
What cities near Salisbury, MD are hiring for Entry Level Help Desk Support jobs?
Cities near Salisbury, MD with the most Entry Level Help Desk Support job openings:
Helpdesk Specialist
Salisbury, MD • On-site
DK Consulting, LLC •
IT Services • 51 - 200 employees51 - 200 employees
Full-time
Re-posted 10 days ago
Job description
DK Consulting Overview: Founded in May 2003, DK Consulting, LLC, a woman-owned small business, was formed to provide management and technology solutions based on industry best practices. DK Consulting LLC works with multiple State, Federal, and Commercial customers, and our services range from providing customers with that one 'critical resource' to assuming responsibility for an entire IT project.
Overview: Seeking a Tier 1-2 Help Desk Specialist supporting State Highway Administration for a long-term project. Immediate availability is required for this position. Hours will consist of 8am-5pm, Monday - Friday, except for State holidays.
Position: Helpdesk Support Specialist
Client: State Highway Administration
Work location: Salisbury, Maryland (100% onsite)
Interview mode: Virtual
Requirements:
Overview: Seeking a Tier 1-2 Help Desk Specialist supporting State Highway Administration for a long-term project. Immediate availability is required for this position. Hours will consist of 8am-5pm, Monday - Friday, except for State holidays.
Position: Helpdesk Support Specialist
Client: State Highway Administration
Work location: Salisbury, Maryland (100% onsite)
Interview mode: Virtual
Requirements:
- 4 years' experience providing Tier 1-2 Help Desk Support
- 2 years' experience providing service desk support using ticketing software
- Experience troubleshooting PC and Microsoft hardware or software
- Support for PCs, laptops, thin clients, stand-alone and networked printers, standalone and networked scanners, and modems
- Prior experience working with Active Directory
- Demonstrated experience installing, upgrading, and configuring:
- Desktop Operating Systems: Windows 2000, Windows XP, Windows
- Server Operating Systems: Windows 2000, Windows 2003
- Microsoft Active Directory Services
- Proficiency in Microsoft Office 2007 Professional Suite, Microsoft Outlook 2003, McAfee Virus Scan, LANDesk, Adobe Acrobat, Photo Editor, Cisco VPN software and imaging software
- Service desk software (opening, documenting, closing, and follow up on service calls)
- Must be proficient in E-mail/Scheduling: Microsoft Outlook 2003
- Needs to maintain excellent customer service skills as well as outstanding verbal and written communication skills
- Successful results of a background check
About DK Consulting
Sourced by ZipRecruiter
Industry
It services
Company size
51 - 200 Employees
Headquarters location
Columbia, MD, US
Year founded
2003