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Remote It Helpdesk Jobs in Fulton, MD (NOW HIRING)

CyberSheath

Helpdesk Technician II

Reston, VA · Remote

$83/hr

Minimum of 5+ years' experience working on an Information Technology Helpdesk using remote support tools * Experience using a helpdesk ticketing system for incident tracking and time entry ...

CyberSheath

Helpdesk Technician I

Reston, VA · Remote

$20.75 - $28/hr

Minimum of 3+ years' experience working on an Information Technology Helpdesk using remote support tools  * Experience using a helpdesk ticketing system for incident tracking and time entry ...

Omm IT Solutions

IT Project Manager

Washington, DC · Remote

$111K - $131K/yr

This is a Remote job (part\-time 20 hrs a week). \n \n \n \n \n \n \n \n \n The candidate shall be ... A versatile understanding of Information Technology (IT) and Cybersecurity capabilities. \n * A ...

Beyond SOF

Director of IT

Arlington, VA · Remote

Remote(candidate needs to be based in the US preferablyCONUS) Reports to:President of Platforms ... help governments and innovators move faster-together. Weoperateat the intersection of defense ...

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All JobsIt Helpdesk JobsRemote It Helpdesk JobsRemote It Helpdesk Jobs in Fulton, MD

Remote It Helpdesk information

See Fulton, MD salary details

$12

$22

$33

How much do remote it helpdesk jobs pay per hour?

As of Jun 16, 2026, the average hourly pay for remote it helpdesk in Fulton, MD is $22.61, according to ZipRecruiter salary data. Most workers in this role earn between $18.80 and $25.34 per hour, depending on experience, location, and employer.

What are some common challenges faced by Remote IT Helpdesk professionals and how can they be managed?

Remote IT Helpdesk professionals often encounter challenges such as troubleshooting issues without physical access to devices, communicating effectively with users of varying technical skills, and managing multiple support tickets simultaneously. To overcome these, it's important to develop strong remote diagnostic skills, use clear and patient communication, and leverage remote support tools efficiently. Staying organized and proactively documenting solutions can also help manage workload and ensure consistent service quality.

What is a Remote IT Helpdesk?

A Remote IT Helpdesk is a service or team that provides technical support to users from a distance, typically via phone, chat, or remote desktop tools. These professionals assist with troubleshooting computer issues, software problems, network connectivity, and other IT-related concerns without being physically present. Remote IT Helpdesk staff are essential for organizations with distributed workforces, ensuring employees have reliable access to technology and can resolve issues quickly. Their work helps minimize downtime and keep business operations running smoothly.

What is the difference between Remote It Helpdesk vs Remote Technical Support Specialist?

AspectRemote It HelpdeskRemote Technical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Cisco CCNA
Work EnvironmentHelpdesk ticketing systems, remote troubleshootingCustomer support, remote diagnostics, software/hardware issues
Industry UsageIT service providers, corporate IT departmentsIT support companies, tech vendors
Search IntentRemote IT Helpdesk vs Technical SupportRemote Technical Support vs Helpdesk

Remote It Helpdesk and Remote Technical Support Specialist roles share similarities in certifications and remote work environments. However, the Helpdesk typically focuses on ticket-based support for general IT issues, while Technical Support Specialists often handle more complex technical problems and may require additional certifications like Cisco CCNA. Both roles are vital in IT support, but they differ in scope and technical depth.

What are the key skills and qualifications needed to thrive as a Remote IT Helpdesk professional, and why are they important?

To thrive as a Remote IT Helpdesk professional, you need a solid understanding of computer systems, troubleshooting techniques, and customer support, often supported by a relevant IT degree or certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and knowledge bases is typically required. Outstanding communication, patience, and problem-solving skills help you effectively resolve user issues and deliver excellent customer service remotely. These competencies ensure efficient technical support, minimize downtime, and enhance user satisfaction in distributed work environments.
What cities near Fulton, MD are hiring for Remote It Helpdesk jobs? Cities near Fulton, MD with the most Remote It Helpdesk job openings:
Remote It Helpdesk jobs near you
Remote IT & Tax Project Manager

Remote IT & Tax Project Manager

Kforce Technology Staffing

Mclean, VA • Remote

$101K - $119K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 5 days ago

Job description

RESPONSIBILITIES:
Kforce has a client that is seeking a Remote IT & Tax Project Manager. This job is fully remote outside of the first week of traning onsite in either Washington D.C. or Hoboken, NJ. Occasional travel (1-2 times) is required outside of that during the contract period.
Summary:
We are seeking a Tax Technology & Transformation Project Manager to lead strategic tax transformation initiatives and drive successful delivery across cross-functional teams. This role requires hands-on project management experience, strong communication skills, and the ability to manage projects with structure and discipline. The ideal candidate will proactively identify risks, solve problems, and ensure alignment across stakeholders.
Responsibilities:
* Lead end-to-end delivery of tax technology and transformation projects, ensuring alignment with scope, timeline, and business objectives
* Communicate clearly with stakeholders at all levels to manage expectations, drive decisions, and ensure project alignment
* Develop and manage detailed project plans, including timelines, milestones, resources, and deliverables using tools such as Jira and Confluence
* Proactively identify risks, issues, and dependencies, and implement mitigation strategies to keep projects on track
* Coordinate cross-functional teams (tax, IT, finance, and vendors) to deliver against commitments with strong execution discipline
REQUIREMENTS:
* 5+ years hands-on project management experience delivering complex technology or tax transformation initiatives
* Strong stakeholder communication skills with the ability to engage and influence at all organizational levels
* Demonstrated planning and execution discipline, with experience managing timelines, priorities, and resources
* Experience using Jira and Confluence for project tracking, documentation, and collaboration strongly preferred
* Strong risk management and problem-solving skills, with the ability to quickly identify issues and implement practical solutions
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking ?Apply Today? you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.

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