Remote It Helpdesk Jobs in Fulton, MD (NOW HIRING)

Summary
The Office of Inspector General (OIG) is an independent office whose mission is to promote excellence, integrity, and accountability throughout the Department of Homeland Security (DHS). In our dynamic environment, the OIG conducts investigations, audits, evaluations, and inspections to enhance program effectiveness and efficiency and to detect and prevent waste, fraud, and mismanagement in DHS programs and operations.
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Duties
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This announcement is for the DHS-Wide Career Expo in Buffalo, NY. Applicant must register for the Career Expo to apply and be considered. https://www.dhs.gov/homeland-security-careers/expo
**This is an open continuous announcement with two cutoff Dates:

• 08/19/2026
• 09/02/2026

The position is in the Technology Directorate, Office of the Chief Information Officer (OCIO), Office of Technology & Innovation (OTI), Office of the Inspector General (OIG), Department of Homeland Security (DHS). OCIO is responsible for the overall management of all operational information technology (IT) resources and support services for OIG.
The incumbent provides leadership, direction, and oversight to a staff that are responsible for designing, deploying, implementing, monitoring, securing, and operating enterprise-level hardware, software, cloud services, and hybrid infrastructure solutions that encompass the OIG IT enterprise.
Typical tasks include:

• Serves as an expert advisor for IT Specialists and contractors in the Technology Directorate, overseeing OIG's IT engineering operations, including security configuration and implementation of servers, cloud systems, storage, virtual infrastructure, network devices, enterprise platforms, and management software.
• Supports cybersecurity operations for IT networks, systems, and cloud platforms by applying cybersecurity policies and security engineering principles, including identity and access management, encryption, continuous monitoring, secure configuration, and automation.
• Assists in analyzing, planning, and supporting OIG's enterprise IT framework to align cloud modernization, automation initiatives, and digital transformation efforts with organizational goals.
• Leads planning, design, implementation, optimization, and maintenance of networked and cloud systems. Defines connectivity needs, maintains architecture, optimizes infrastructure, monitors performance, resolves delivery issues, and enforces cybersecurity standards in network and enterprise services.

Requirements
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Conditions of employment

• You must be a U.S. citizen to apply for this position
• You must successfully pass a background investigation
• You must be able to obtain SECRET security clearance
• Selective Service registration required
• Completion of one year probationary period may be required
• Financial disclosure is required

Qualifications
Minimum Qualifications GS-13: Must have at least one year of specialized experience equivalent to GS-12 grade level in the Federal service.
Specialized experience at this level includes:

• Manage and monitor the daily operations of all OIG IT systems to maintain functionality and support for end users.
• Coordinate and implement IT modernization initiatives, ensuring projects are completed on schedule and meet OIG objectives.
• Oversee and apply security measures to safeguard OIG systems and data, supporting compliance with applicable cybersecurity policies.

Minimum Qualifications GS-14: Must have at least one year of specialized experience equivalent to GS-13 grade level in the Federal service.
Specialized experience at this level includes:

• Lead and oversee the continuous operation and performance of all OIG IT systems to ensure reliability and availability for mission needs.
• Direct the planning, execution, and management of complex IT modernization projects, aligning with OIG strategic priorities and federal requirements.
• Lead the development and enforcement of cybersecurity strategies and controls to protect OIG systems and data, ensuring compliance with federal standards.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
The qualification requirements listed above must be met by the closing date 09/02/2026of this announcement.
The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office.
Additional information
DHS offers competitive salaries and an attractive benefits package, including: health, dental, vision, life, and long-term care insurance; retirement plan; Thrift Savings Plan [similar to a 401(k)]; Flexible Spending Account; Employee Assistance Program; personal leave days; and paid federal holidays. Other benefits may include: flexible work schedules; telework; tuition reimbursement; transportation subsidies; uniform allowance; health and wellness programs; and fitness centers. DHS is committed to employee development and offers a variety of employee training and developmental opportunities. For more information, go to the DHS Careers website and select Benefits. Disabled veteran leave will be available to any Federal employee hired on or after November 5, 2016, who is a veteran with a service-connected disability rating of 30 percent or more.
If you receive a conditional offer of employment for this position, you will be required to complete an Optional Form 306, Declaration for Federal Employment, and to sign and certify the accuracy of all information in your application, prior to entry on duty. False statements on any part of the application may result in withdrawal of offer of employment, dismissal after beginning work, fine, or imprisonment.
Additional identical positions may be filled from this announcement at a later date.
Background Investigation: To ensure the accomplishment of our mission, DHS requires every employee to be reliable and trustworthy. To meet those standards, all selected applicants must undergo and successfully pass a background investigation for SECRET as a condition of placement into this position.
DHS uses E-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about E-Verify, including your rights and responsibilities.
The Department of Homeland Security encourages persons with disabilities to apply, to include persons with intellectual, severe physical or psychiatric disabilities, as defined by 5 CFR § 213.3102(u), and/or Disabled Veterans with a compensable service-connected disability of 30 percent or more as defined by 5 CFR § 315.707. Veterans, Peace Corps/VISTA volunteers, and persons with disabilities possess a wealth of unique talents, experiences, and competencies that can be invaluable to the DHS mission. If you are a member of one of these groups, you may not have to compete with the public for federal jobs. To determine your eligibility for non-competitive appointment and to understand the required documentation, click on the links above or contact the Servicing Human Resources Office listed at the bottom of this announcement.
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Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.
Benefits
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A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
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Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.