ZipRecruiter

Log In

2

Remote It Helpdesk Jobs in Fulton, MD (NOW HIRING)

Intepros Federal

IT Project Manager

Washington, DC · Remote

$140K - $160K/yr

Remote - some travel to Client and IntePros Federal Headquarters in Washington, DC - Other duties ... Required Skills: * 5-8 years of experience managing IT projects within a federal contracting ...

New

IntePros Federal

IT Project Manager

Washington, DC · On-site +1

$112K - $132K/yr

Remote - some travel to Client and IntePros Federal Headquarters in Washington, DC - Other duties ... Required Skills: * 5-8 years of experience managing IT projects within a federal contracting ...

New

DOD Cyber Crime Center

IT SPECIALIST (PLCYPLN)

Linthicum, MD · On-site +1

$143K - $187K/yr

Learn more about this agency Duties Help * Apply information technology (IT) and Information Management (IM) principles, policy and planning. * Assesses policy needs and develops strategies, guidance ...

ICF

IT Delivery Project Manager

Reston, VA · On-site +1

$102K - $121K/yr

IT Delivery Project Manager Location: Remote (Must be based in California, Oregon, Washington, or ... help deliver high-quality solutions that support utility and energy efficiency programs. This ...

One Federal Solution

Junior IT Specialist

Washington, DC · On-site +1

One Federal Solution is seeking Junior IT Specialists to support the Internal Revenue Service (IRS ... helping them achieve excellent enterprise wide outcomes. As a certified Service-Disabled Veteran ...

next page

Showing results 1-20

All JobsIt Helpdesk JobsRemote It Helpdesk JobsRemote It Helpdesk Jobs in Fulton, MD

Remote It Helpdesk information

See Fulton, MD salary details

$12

$22

$33

How much do remote it helpdesk jobs pay per hour?

As of Jul 16, 2026, the average hourly pay for remote it helpdesk in Fulton, MD is $22.61, according to ZipRecruiter salary data. Most workers in this role earn between $18.80 and $25.34 per hour, depending on experience, location, and employer.

What are some common challenges faced by Remote IT Helpdesk professionals and how can they be managed?

Remote IT Helpdesk professionals often encounter challenges such as troubleshooting issues without physical access to devices, communicating effectively with users of varying technical skills, and managing multiple support tickets simultaneously. To overcome these, it's important to develop strong remote diagnostic skills, use clear and patient communication, and leverage remote support tools efficiently. Staying organized and proactively documenting solutions can also help manage workload and ensure consistent service quality.

What is a Remote IT Helpdesk?

A Remote IT Helpdesk is a service or team that provides technical support to users from a distance, typically via phone, chat, or remote desktop tools. These professionals assist with troubleshooting computer issues, software problems, network connectivity, and other IT-related concerns without being physically present. Remote IT Helpdesk staff are essential for organizations with distributed workforces, ensuring employees have reliable access to technology and can resolve issues quickly. Their work helps minimize downtime and keep business operations running smoothly.

What is the difference between Remote It Helpdesk vs Remote Technical Support Specialist?

AspectRemote It HelpdeskRemote Technical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Cisco CCNA
Work EnvironmentHelpdesk ticketing systems, remote troubleshootingCustomer support, remote diagnostics, software/hardware issues
Industry UsageIT service providers, corporate IT departmentsIT support companies, tech vendors
Search IntentRemote IT Helpdesk vs Technical SupportRemote Technical Support vs Helpdesk

Remote It Helpdesk and Remote Technical Support Specialist roles share similarities in certifications and remote work environments. However, the Helpdesk typically focuses on ticket-based support for general IT issues, while Technical Support Specialists often handle more complex technical problems and may require additional certifications like Cisco CCNA. Both roles are vital in IT support, but they differ in scope and technical depth.

What are the key skills and qualifications needed to thrive as a Remote IT Helpdesk professional, and why are they important?

To thrive as a Remote IT Helpdesk professional, you need a solid understanding of computer systems, troubleshooting techniques, and customer support, often supported by a relevant IT degree or certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and knowledge bases is typically required. Outstanding communication, patience, and problem-solving skills help you effectively resolve user issues and deliver excellent customer service remotely. These competencies ensure efficient technical support, minimize downtime, and enhance user satisfaction in distributed work environments.
What cities near Fulton, MD are hiring for Remote It Helpdesk jobs? Cities near Fulton, MD with the most Remote It Helpdesk job openings:
Remote It Helpdesk jobs near you
Infographic showing various Remote It Helpdesk job openings in Fulton, MD as of July 2026, with employment types broken down into 33% Full Time, and 67% Part Time. Highlights an 100% Remote job distribution, with an average salary of $47,029 per year, or $22.6 per hour.
IT Project Manager

IT Project Manager

Intepros Federal

Washington, DC • Remote

$140K - $160K/yr

Full-time

Posted 2 days ago

New

Job description

The Opportunity:

IntePros Federal is seeking a highly motivated and collaborative IT Project Manager to lead the planning, execution, and delivery of technology initiatives supporting federal government and environmental program objectives. The ideal candidate will have experience managing multiple concurrent projects, working within federal contracting environments, and partnering with cross-functional teams to deliver measurable business value.

Clearance:

  • Required: Must be eligible for a Public Trust Clearance - US Citizenship required.

Locations:

  • Remote - some travel to Client and IntePros Federal Headquarters in Washington, DC

Job Description - Other duties include, but are not limited to:

This position requires a strategic, forward‑thinking leader with strong project management capabilities, a Lean Agile/SAFe mindset, and the ability to design and implement innovative solutions that enhance operational performance and customer outcomes. Experience supporting environmental, sustainability, natural resource, regulatory, or geospatial programs is highly preferred.

  • Project Leadership
  • Federal Contract Management Awareness
  • Agile & SAFe Methodologies
  • Business Value Delivery
  • Strategic Planning & Execution
  • Stakeholder Engagement
  • Risk & Issue Management
  • Collaborative Implementation
  • Continuous Improvement Mindset
  • Innovation & Solution Development
  • Organizational Change Management
  • Resource Coordination
  • Communication & Facilitation
  • Critical Thinking & Problem Solving
  • Adaptability & Resilience

The ideal candidate is a proactive, relationship‑driven leader who excels at managing multiple priorities while fostering trust across diverse teams. They consistently deliver high‑quality, mission‑aligned solutions and bring an innovative, customer‑focused approach to project execution. A strong commitment to measurable business outcomes, disciplined project management, and Agile best practices is essential.

Required Skills:

  • 5-8 years of experience managing IT projects within a federal contracting environment
  • Proven ability to lead and coordinate multiple concurrent projects involving diverse stakeholder groups
  • Strong understanding of project management methodologies, including Agile and hybrid delivery approaches
  • Experience working with federal government clients and navigating contract requirements
  • Demonstrated ability to build strong relationships and collaborate effectively across technical and non‑technical teams
  • Excellent communication, facilitation, presentation, and stakeholder‑management skills
  • Experience tracking project performance, managing risks, and providing status reporting to leadership
  • Strong analytical and problem‑solving skills with a results‑driven mindset
  • Experience aligning team member capabilities with project and feature‑level work requirements
  • Skilled in stakeholder management and negotiating the delivery of customer requirements

Preferred Skills:

  • Experience supporting environmental, sustainability, regulatory, natural resource, climate, or conservation programs
  • Experience with GIS technologies, geospatial applications, or geospatial data initiatives
  • Experience supporting data modernization, cloud migration, digital transformation, or enterprise application implementation efforts
  • Familiarity with federal agencies such as EPA, DOI, NOAA, USDA, FEMA, or other environmental‑focused organizations

Certifications Required:

  • PMP

Certifications preferred:

  • Certified ScrumMaster (CSM) certification preferred
  • SAFe certification (SAFe Agilist, SAFe Practitioner, or equivalent) preferred


Who We Are: IntePros Federal is a Service-Disabled, Veteran Owned, Small Business (SDVOSB) headquartered in Washington DC, providing IT solutions, systems, and software services to multiple federal government agencies. We specialize in IT solutions, application development, program management, systems integration, and cybersecurity services. Our core values are the keys to success by empowering people to do the right thing for our colleagues, customers, and community. Join Us!!


EEO (Equal Employment Opportunity) Commitment:

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or on the basis of disability.


Equal Opportunity Employer/Veterans/Disabled


Background Investigation Required