Remote It Helpdesk Jobs in Fulton, MD (NOW HIRING)

Summary
This vacancy is for an Information Technology Specialist (IT Product Manager) in the Office of the Chief Information Officer (OCIO), Bureau of Industry and Security (BIS) within the Department of Commerce.
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Duties
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As an Information Technology Specialist (IT Product Manager), you will perform the following duties:

• Serve as Information Technology Product Manager.
• Lead the software development lifecycle from requirements gathering to deployment and maintenance of BIS applications; oversee the deployment of applications to production environments and manage ongoing software maintenance updates.
• Oversee the design and development of systems capable of performing tasks that include the use of machine learning (Artificial Intelligence) to create, deliver, and maintain algorithms, large language models, and systems that can process and analyze data used to make intelligent decisions or predictions.
• Coordinate cross-functional teams, including developers, testers, system architects, and project managers to ensure timely and cost effective delivery of software solutions.
• Collaborate with stakeholders across BIS to understand requirements, prioritize features, and align development goals with mission objectives.
• Develop and maintain detailed project plans, budgets, risk assessments, and performance reports.
• Monitor and report on key performance metrics, identifying opportunities for improvement and mitigating risks.

This Job Opportunity Announcement may be used to fill other Information Technology Specialist, GS-2210-13, Full Performance Level (FPL) GS-14 positions within the Department of Commerce in the same geographical location or local commuting area with the same qualifications and specialized experience.
Requirements
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Conditions of employment

• You must be a U.S. citizen to apply for this position.
• This position requires a TOP SECRET/SCI CLEARANCE: Any required investigations and clearances must be completed before the selectee can be placed in the position.
• You must successfully pass a background investigation. This may include a credit check, a review of financial issues, as well as certain criminal offenses and illegal use of possession of drugs.
• A probationary or trial period may be required.
• Selective Service: Males born after 12/31/59 must be registered or exempt from Selective Service (see https://www.sss.gov/).
• If you receive a conditional offer of employment for this position, you will be required to complete an Optional Form 306, Declaration for Federal Employment, and to sign and certify the accuracy of all information in your application.
• All Federal employees are required to have Federal salary payments made by direct deposit to a financial institution of their choosing.
• Bargaining Unit Position: No
• Confidential Financial Disclosure Report (OGE form 450): Yes
• License required: No
• Drug Test Required: Yes. This position is subject to pre-employment drug testing and random drug testing thereafter.
• Permanent Change of Duty Station (PCS) Expense: will not be paid

Qualifications
Qualification requirements in the vacancy announcements are based on the U.S. Office of Personnel Management (OPM) Qualification Standards Handbook, which contains federal qualification standards. This handbook is available on the Office of Personnel Management's website located at: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/#url=Occupational-Series
Applicants must possess one year of specialized experience equivalent in difficulty and responsibility to the next lower grade level in the Federal Service. Specialized experience is experience that has equipped the applicant with the particular competencies/knowledge, skills and abilities to successfully perform the duties of the position. This experience need not have been in the federal government.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations e.g., professional; philanthropic, religious; spiritual; community, student, social). Volunteer work helps build critical competencies; knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
To qualify for the position applicant must met the Individual Occupational Requirements Basic Requirement and the Specialized Experience.
Individual Occupational Requirements Basic Requirement: In the Information Technology Specialist, GS-2210 occupation for the GS-5 through GS-15 (or equivalent) must have Information Technology (IT) related experience demonstrating each of the following competencies:

• Attention to Detail - Is thorough when performing work and conscientious about attending to detail;
• Customer Service - Works with clients and customers to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services;
• Oral Communication - Expresses information to individuals or groups effectively, taking into account the audience and nature of the information; makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately; and
• Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

Your resume must clearly describe your relevant experience.
AND
To qualify at the GS-13 level:
SPECIALIZED EXPERIENCE: You must possess one full year (52 weeks) of specialized experience equivalent to the GS-12 level in the Federal service. Specialized experience is defined as:

• Developing IT-related product roadmaps aligned to organizational goals and mission; and
• Acting as a liaison with development teams and/or end-users to ensure communication of product updates, challenges and successes; and
• Working with cross-functional teams to ensure new products and features are secure and align with modernized IT infrastructure.

Education
There is no positive education requirement for this position.
Additional information
The following links provide information on various hiring authorities that do not fall under competitive examining procedures; however, they may enable you to apply through merit assignment procedures, or be eligible for a non-competitive appointment.

1. Career Transition Assistance Plan (CTAP)
2. Interagency Career Transition Assistance Plan (ICTAP)
3. Military Spouse Non-Competitive Hiring Authority

ICTAP and CTAP Eligibles: CTAP and ICTAP candidates will be eligible if it is determined that they have exceeded the minimum qualifications for the position by attaining at least a rating of 85 out of 100. Information about ICTAP eligibility is on the Office of Personnel Management's Career Transition Resources website at: Employee Guide to Career Transition
Military Spouse The spouse of a member of the armed forces seeking eligibility under the non-competitive hiring authority of certain military spouse MUST submit various required documentation by the closing date of the announcement in accordance with one of the three below eligibilities:

• 1.) Spouse of a member of the armed forces serving on active duty,
• 2.) Spouse of service member who incurred a 100% disability, or
• 3.) Un-remarried widow or widower of a service member killed while performing active duty.

Please review the "Required Documents" Section for specific documents pertaining to each of the above eligibilities that MUST be included with your application, if you are applying as a Military Spouse.
Current or Former Political Appointees: The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES, or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office.
Reasonable Accommodations (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments, if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments.
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Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.
Benefits
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A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.