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Account Manager - Senior IT Solutions and Information Security

Atlanta, GA · Remote

$100K - $500K/yr

You will have a blast working on a kick ass team with tremendous autonomy to help grow a "business ... Health Insurance Allowance * Remote work * Room for growth and career development Company ...

ontrac

IT Product Owner - Remote

Atlanta, GA · On-site +1

$84K - $126K/yr

You thrive in an Agile environment, adapting priorities and decisions as information evolves. * You stay curious and customerfocused, continuously deepening your understanding of user workflows and ...

asburyauto

IT Enterprise Cloud Architect

Sandy Springs, GA · On-site +1

$64.50 - $82.25/hr

Candidates must be able to work full-time, on-site at our Sandy Springs, Georgia corporate office; this position is not eligible for remote or hybrid work. The IT Enterprise Cloud Architect to lead ...

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How much do remote it helpdesk jobs pay per hour?

As of May 29, 2026, the average hourly pay for remote it helpdesk in Decatur, GA is $22.60, according to ZipRecruiter salary data. Most workers in this role earn between $18.80 and $25.34 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote IT Helpdesk professional, and why are they important?

To thrive as a Remote IT Helpdesk professional, you need a solid understanding of computer systems, troubleshooting techniques, and customer support, often supported by a relevant IT degree or certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and knowledge bases is typically required. Outstanding communication, patience, and problem-solving skills help you effectively resolve user issues and deliver excellent customer service remotely. These competencies ensure efficient technical support, minimize downtime, and enhance user satisfaction in distributed work environments.

What are some common challenges faced by Remote IT Helpdesk professionals and how can they be managed?

Remote IT Helpdesk professionals often encounter challenges such as troubleshooting issues without physical access to devices, communicating effectively with users of varying technical skills, and managing multiple support tickets simultaneously. To overcome these, it's important to develop strong remote diagnostic skills, use clear and patient communication, and leverage remote support tools efficiently. Staying organized and proactively documenting solutions can also help manage workload and ensure consistent service quality.

What is a Remote IT Helpdesk?

A Remote IT Helpdesk is a service or team that provides technical support to users from a distance, typically via phone, chat, or remote desktop tools. These professionals assist with troubleshooting computer issues, software problems, network connectivity, and other IT-related concerns without being physically present. Remote IT Helpdesk staff are essential for organizations with distributed workforces, ensuring employees have reliable access to technology and can resolve issues quickly. Their work helps minimize downtime and keep business operations running smoothly.

What is the difference between Remote It Helpdesk vs Remote Technical Support Specialist?

AspectRemote It HelpdeskRemote Technical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Cisco CCNA
Work EnvironmentHelpdesk ticketing systems, remote troubleshootingCustomer support, remote diagnostics, software/hardware issues
Industry UsageIT service providers, corporate IT departmentsIT support companies, tech vendors
Search IntentRemote IT Helpdesk vs Technical SupportRemote Technical Support vs Helpdesk

Remote It Helpdesk and Remote Technical Support Specialist roles share similarities in certifications and remote work environments. However, the Helpdesk typically focuses on ticket-based support for general IT issues, while Technical Support Specialists often handle more complex technical problems and may require additional certifications like Cisco CCNA. Both roles are vital in IT support, but they differ in scope and technical depth.

What are the most commonly searched types of It Helpdesk jobs in Decatur, GA? The most popular types of It Helpdesk jobs in Decatur, GA are:
What are popular job titles related to Remote It Helpdesk jobs in Decatur, GA? For Remote It Helpdesk jobs in Decatur, GA, the most frequently searched job titles are:
What job categories do people searching Remote It Helpdesk jobs in Decatur, GA look for? The top searched job categories for Remote It Helpdesk jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Remote It Helpdesk jobs? Cities near Decatur, GA with the most Remote It Helpdesk job openings:
Remote It Helpdesk jobs near you

Hotel IT Systems Manager

Peachtree Hotel Group

Atlanta, GA • On-site, Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 9 days ago

Job description

About Us
Peachtree Group is a privately held, fully integrated real estate investment management, lending, and servicing platform. The company owns, operates, manages, and develops hotels and invests in hotel- and other commercial real estate-related assets throughout the United States. Through its affiliate, Peachtree Group Hospitality Management, Peachtree manages the performance of 100+ hotels across 27 brands with 14,000+ rooms in 26 states.
Summary
The IT Hotel Systems Manager oversees all aspects of the Information Technology function, ensuring the smooth operation of the hotel's computer systems, personal computers, and network infrastructure. This role is responsible for maintaining IT systems across hotels within their region. The Hotel Systems Manager addresses helpdesk tickets, manages technology installations and upgrades, and sustains the overall IT infrastructure. This position reports directly to the Director of IT.
Responsibilities:
  • Provides day-to-day support for property information technology, including PMS, POS, and other related systems, covering both hardware and software installation and upgrades.
  • Manages all IT during the onboarding and offboarding of properties.
  • Oversees contract management with third-party vendors for property IT systems.
  • Responsible for the inventory, maintenance, and documentation of all systems at the property level.
  • Maintains project work plans for implementing IT solutions at the property level.
  • Assists in IT-related education programs and training for staff members at the property.
  • Helps ensure compliance with PCI, PII, GDPR, and brand standards.
  • Maintains standard operating procedures and policies for information technology at the property level.
  • Implements ongoing process improvement initiatives.
  • Effectively handles complex situations or problems independently, without guidance or supervision.

Qualifications:
  • Bachelor's degree in Computer Science, Computer Information Systems, Management
  • Minimum of 5 years of experience in IT System Administration and/or IT System Management
  • Minimum of 3 years experience in hotel IT.
  • Experience with maintaining all or some of the following:
  • Windows 10, Windows Server 2019, Office 365
  • Property Management Systems (PMS: OnQ, Opera, LightSpeed, etc.)
  • Point of Sale Systems (POS: Agilysys, Micros, Opera, etc.)
  • Mitel Prone Switches (Both IP and Analog)
  • Networking equipment
  • Basic understanding of internet protocols, SIP, (S)FTP, NTP, HTTP(S)
  • Demonstrated experience in the resolution of technical problems
  • Ability to navigate through rapid changes, flexibility, and imagination to adapt

Travel:
  • up to 60% travel to assigned hotels

Benefits:
Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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