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Remote It Help Desk Jobs in Rio Rancho, NM (NOW HIRING)

Rudyb Travel

Remote Travel Customer Service Representative

OR · Remote

$15 - $20.50/hr

Provide accurate and timely information regarding destinations, travel requirements, and agency ... Comfortable using technology and learning new systems and booking platforms * Reliable, proactive ...

Rudyb Travel

Remote Travel Customer Service Representative

OR · Remote

$15 - $20.50/hr

Provide accurate and timely information regarding destinations, travel requirements, and agency ... Comfortable using technology and learning new systems and booking platforms * Reliable, proactive ...

RE/SPEC Inc.

AIX Developer

Albuquerque, NM · On-site +1

Depending on your expertise, you might design infrastructure in remote locations, develop renewable ... critical IT projects within the federal government, with a primary focus on the Indian Health ...

RE/SPEC Inc.

AIX Developer

Albuquerque, NM · Remote

Depending on your expertise, you might design infrastructure in remote locations, develop renewable ... critical IT projects within the federal government, with a primary focus on the Indian Health ...

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Showing results 21-40

All JobsIt Help Desk JobsRemote It Help Desk JobsRemote It Help Desk Jobs in Rio Rancho, NM

Remote It Help Desk information

See Rio Rancho, NM salary details

$11

$21

$31

How much do remote it help desk jobs pay per hour?

As of Sep 15, 2026, the average hourly pay for remote it help desk in Rio Rancho, NM is $21.78, according to ZipRecruiter salary data. Most workers in this role earn between $18.08 and $24.42 per hour, depending on experience, location, and employer.

What is a remote IT help desk?

A Remote IT Help Desk is a service that provides technical support and assistance to users over the phone, email, or online chat, without being physically present on-site. IT Help Desk professionals troubleshoot issues related to software, hardware, networks, and other technology systems. They help resolve problems such as login issues, software installations, connectivity problems, and device malfunctions. Remote IT Help Desk services are commonly used by businesses to ensure quick and efficient support for employees, regardless of their location.

What are the key skills and qualifications needed to thrive as a remote IT help desk professional?

To thrive as a Remote IT Help Desk professional, you need a strong understanding of computer systems, troubleshooting, networking, and typically a relevant IT certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems, remote desktop software, and knowledge base platforms is essential. Excellent communication, patience, and problem-solving skills set top performers apart in this role. These skills ensure efficient technical support, high customer satisfaction, and minimal downtime for users.

What are some common challenges faced by remote IT help desk professionals, and how can they be managed effectively?

Remote IT Help Desk professionals often encounter challenges such as troubleshooting technical issues without direct access to users' devices, managing communication across different time zones, and maintaining clear documentation. To manage these effectively, it's important to utilize robust remote-access tools, establish clear communication protocols, and keep detailed records of support requests and resolutions. Consistent collaboration with team members and proactive learning about emerging technologies can also help remote IT Help Desk staff overcome these challenges and provide excellent support.

What is the difference between Remote It Help Desk vs Remote Technical Support Specialist?

AspectRemote It Help DeskRemote Technical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+ or vendor-specific certifications
Work EnvironmentHelp desk ticketing systems, remote troubleshootingTechnical issue diagnosis, remote or on-site support
Industry UsageIT service providers, corporate IT departmentsIT support companies, software/hardware vendors

Remote It Help Desk and Remote Technical Support Specialist roles share similar certifications and work environments, often overlapping in troubleshooting and customer service. However, the Help Desk typically handles initial support tickets and basic issues, while Technical Support Specialists may resolve more complex technical problems. Both roles are essential in IT support, with the main difference being the complexity of issues handled.

What are the most commonly searched types of It Help Desk jobs in Rio Rancho, NM?

The most popular types of It Help Desk jobs in Rio Rancho, NM are:

What are popular job titles related to Remote It Help Desk jobs in Rio Rancho, NM?

For Remote It Help Desk jobs in Rio Rancho, NM, the most frequently searched job titles are:

What job categories do people searching Remote It Help Desk jobs in Rio Rancho, NM look for?

The top searched job categories for Remote It Help Desk jobs in Rio Rancho, NM are:

What cities near Rio Rancho, NM are hiring for Remote It Help Desk jobs?

Cities near Rio Rancho, NM with the most Remote It Help Desk job openings:

Infographic showing various Remote It Help Desk job openings in Rio Rancho, NM as of August 2026, with employment types broken down into 88% Full Time, 9% Part Time, and 3% Contract. Highlights an 100% Remote job distribution, with an average salary of $45,294 per year, or $21.8 per hour.

Senior SailPoint Application Administrator Lead (Remote)

Albuquerque, NM • On-site, Remote

Koniag, Inc.
Investment Management and Consulting Services • 501 - 1,000 employees
Learn more about Koniag, Inc.external

$115K - $125K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 7 days ago

Job description

This position may be filled prior to the posted deadline. Interested candidates are encouraged to apply as soon as possible.
Kadiak, LLC, a Koniag Government Services company, is seeking an experienced SailPoint Application Administrator Lead to support Kadiak and our government customer in Albuquerque, NM. This position can be remote.
Benefits include medical, dental, and vision insurance, 401(k) retirement plan, paid time off, paid parental leave, life and disability insurance, flexible spending accounts, commuter benefits and tuition reimbursement.
The Senior SailPoint Application Administrator Lead performs independently or as a key multi-functional team member providing expert-level SailPoint application administration with a focus on customization of the application to meet Identity and Access Management (IAM) business process requirements. The Senior SailPoint Application Administrator Lead will support and grow the current SailPoint deployment by serving as the lead technical POC in design, support, maintenance, and integration of SailPoint.
RESPONSIBILITIES
Essential duties and responsibilities as the Technical Lead include the following.
  1. Oversee and direct all aspects of SailPoint/IAM application.
  2. Serve in a Senior IT Consultant role to the IAM Federal Manager which includes advising on security audits, industry best-practices, new technologies, and aligning IAM enterprise technology with business needs.
  3. Conduct SailPoint/IAM application systems administration duties including SailPoint/IAM application installation in coordination with vendors, application management, alerting, monitoring, maintenance, performance tuning, secure user management, delegation of roles, documentation of system configurations, patching, OS maintenance, back-up/failover, and HA design.
  4. Serve as the primary technical POC working with groups of Business Analysts, Project Managers and Systems Administrators to customize SailPoint/IAM application and conduct underlying Systems Administration.
  5. Plan, conduct and direct the analysis of SailPoint/IAM system problems, and provides technical expertise in identifying, evaluating and recommending SailPoint/IAM systems solutions to specific situations to improve the efficiency of internal administrative operations, organizations, or management.
  6. Assist with development of IAM roadmap for SailPoint and integration with ServiceNow to enhance ITSM best practices related to Service Management, Incident Management, Problem Management and Change Management.
  7. Administer SailPoint/IAM application and customize the application according to defined IAM business requirements.
  8. Direct testing, piloting, documenting, monitoring and implementation planning for new SailPoint/IAM services and environments.
  9. Resolve day-to-day SailPoint/IAM application environment technical issues, including troubleshooting of auxiliary components such as SQL server, Tomcat, ServiceNow or underling support infrastructure.

Essential duties and responsibilities as the Administrative Lead include the following.
  1. Responsible for SailPoint/IAM status reports, project tracking, and performance metrics as well as providing reports on SLAs, availability, incidents and resolutions, etc.
  2. Responsible for establishing and maintaining individual/team goals, ensuring timely completion of projects, developing/maintaining quality customer relationships, interviewing of all resources, performing employee performance evaluations, and handling staff issues.
  3. Responsible for infrastructure planning of SailPoint/IAM systems/application administration duties including application upgrades, security updates, application management, alerting, monitoring, maintenance, and performance tuning.
  4. Provide supervision of development, maintenance, and support activities, including task delegation, monitoring, and status reporting.
  5. Possess in-depth experience with SailPoint/IAM and SQL integration with Server Administration, SQL Database Administration and Reporting, in order to serve as resident SQL expert maintaining multiple SQL environments.
  6. Responsible for integrating Koniag Government Services Core Competencies into daily functions, including:
    1. Communication
    2. Compliance
    3. Dependability
    4. Flexibility
    5. Initiative
    6. Knowledge of Work
    7. Quality of Work
    8. Quantity of Work
    9. Teamwork
    10. Customer Service
  1. Provide on day-to-day implementation and management of assigned projects.
  2. Initiate, implement, and/or oversee routine or as needed administrative and managerial project-related activities, including creating analysis and feedback tools, schedules, work plans, management reporting tools, testing plans, meeting planning and materials, training plans, and other related tasks.
  3. Analyze, evaluate, and/or make recommendations for improvement in the efficiency of internal processes, administrative operations, organizations, or management.
  4. Support a wide range of IT management activities including strategic planning, capital planning and investment control, workforce planning, policy/standards development, resource management, knowledge management, architecture/infrastructure planning/management, and auditing.
  5. Assist in the development of directives and the design, development, documentation, and implementation of various reporting systems.
  6. Aid in own self-development by being available and receptive to all training made available by the company.
  7. Other duties may be assigned.

Qualifications
  1. Bachelors degree (BS/BA) from a four-year college or university is preferred and/or minimum of 7 years' experience in direct supervision or four years' experience in IT project management/ administrative/contract support.
  2. Candidate must have a minimum of 7 years' IAM experience administering a large environment (including Cloud) in addition to the skill sets defined in the job responsibilities above.
  3. Experience with SailPoint or an equivalent IAM application is required.
  4. Experience with web technologies is desired (XML, SPML/SOAP, Web Services, etc.)
  5. Experience with web application servers is desired (Tomcat, WebSphere, WebLogic, JBOSS, etc.)
  6. Experience with PowerShell and Visual Basic Scripting is a plus.
  7. Experience with ServiceNow is a plus.
  8. ITIL V3/2011 Foundations, SailPoint Certified IdentityNow Engineer, SailPoint Certified IdentityIQ Engineer, SailPoint Certified IdentityIQ Architect desired.
  9. SCRUM Master desired.
  10. A demonstrated proficiency in Microsoft Windows/Office and Microsoft Project.
  11. Customer service skills and excellent communication skills (verbal, presentation, and written).
  12. Able to obtain a public trust security clearance.

Our Equal Employment Opportunity Policy:
The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, ethnicity, sex, sexual orientation, gender or gender identity (except where gender is a bona fide occupational qualification), national origin or ancestry, age, disability, citizenship, military/veteran status, marital status, genetic information or any other characteristic protected by applicable federal, state, or local law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits, and all other privileges, terms, and conditions of employment.
The company is dedicated to seeking all qualified applicants. If you require an accommodation to navigate or to apply to a position on our website, please contact Heaven Wood via e-mail at accommodations@koniag-gs.com or by calling 703-488-9377 to request accommodations.
Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit www.koniag-gs.com.
Equal Opportunity Employer/Veterans/Disabled. Shareholder Preference in accordance with Public Law 88-352
Koniag logo

About Koniag

Sourced by ZipRecruiter

Industry

Investment management and consulting services

Company size

501 - 1,000 Employees

Headquarters location

Kodiak, AK, US

Year founded

1972

Social media

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