ZipRecruiter

Log In

2

Remote Tier 1 Support Technician Jobs in Rio Rancho, NM

U.S. Courts

Probation Support Technician

Albuquerque, NM · On-site +1

$36K - $41K/yr

Summary Probation Support Technicians work directly with United States Probation Officers in the ... This job announcement may involve filling more than one position described herein. * If a ...

Aptive

Pharmacy Technician (Remote)

Albuquerque, NM · Remote

$16.75 - $20.50/hr

Job Summary Position Summary We are seeking Certified Pharmacy Technicians to support the ... On or about September 16, 2026 (base year through September 15, 2027, plus one option year ...

Aptive

Pharmacy Technician (Remote)

Albuquerque, NM · On-site +1

$16.75 - $20.50/hr

Job Summary Position Summary We are seeking Certified Pharmacy Technicians to support the ... On or about September 16, 2026 (base year through September 15, 2027, plus one option year ...

Aptive

Pharmacy Technician (Remote)

Albuquerque, NM · Remote

$16.75 - $20.50/hr

Position Summary We are seeking Certified Pharmacy Technicians to support the Department of ... On or about September 16, 2026 (base year through September 15, 2027, plus one option year ...

System One

Archaeologist Field Technician

Albuquerque, NM · Remote

$27/hr

... supporting a power-generation and data-center development outside Fort Stockton, Texas. The overall ... Ability to perform physically demanding work in remote terrain * Ability to work extended days and ...

System One

Archaeologist Field Technician

Albuquerque, NM · Remote

$27/hr

... supporting a power-generation and data-center development outside Fort Stockton, Texas. The overall ... Ability to perform physically demanding work in remote terrain * Ability to work extended days and ...

System One

Archaeologist Field Technician

Albuquerque, NM · Remote

$27/hr

... supporting a power-generation and data-center development outside Fort Stockton, Texas. The overall ... Ability to perform physically demanding work in remote terrain * Ability to work extended days and ...

System One

Archaeologist Field Technician

Albuquerque, NM · Remote

$27/hr

... supporting a power-generation and data-center development outside Fort Stockton, Texas. The overall ... Ability to perform physically demanding work in remote terrain * Ability to work extended days and ...

System One

Archaeologist Field Technician

Albuquerque, NM · Remote

$27/hr

... supporting a power-generation and data-center development outside Fort Stockton, Texas. The overall ... Ability to perform physically demanding work in remote terrain * Ability to work extended days and ...

next page

Showing results 1-20

All JobsTier 1 Support Technician JobsRemote Tier 1 Support Technician JobsRemote Tier 1 Support Technician Jobs in Rio Rancho, NM

Remote Tier 1 Support Technician information

See Rio Rancho, NM salary details

$11

$23

$39

How much do remote tier 1 support technician jobs pay per hour?

As of Aug 31, 2026, the average hourly pay for remote tier 1 support technician in Rio Rancho, NM is $23.54, according to ZipRecruiter salary data. Most workers in this role earn between $18.08 and $26.68 per hour, depending on experience, location, and employer.

What is a remote tier 1 support technician?

Remote Tier 1 Support Technicians are entry-level IT professionals who provide basic technical assistance to users, typically via phone, chat, or email. They are responsible for troubleshooting common issues related to software, hardware, networks, and user accounts. Their primary role is to resolve straightforward problems or escalate more complex issues to higher support tiers. Working remotely, they ensure timely and effective support while maintaining documentation of user interactions and solutions.

What are the key skills and qualifications needed to thrive as a remote tier 1 support technician?

To thrive as a Remote Tier 1 Support Technician, you need a solid understanding of basic IT troubleshooting, customer service, and technical communication, usually supported by a high school diploma or IT-related certification like CompTIA A+. Familiarity with help desk ticketing systems, remote desktop tools, and basic operating system environments is essential. Outstanding interpersonal skills, patience, and the ability to explain technical issues clearly help you stand out in this role. These skills are crucial for resolving user issues efficiently, ensuring customer satisfaction, and maintaining smooth IT operations remotely.

What are some common challenges faced by remote tier 1 support technicians, and how can they be effectively managed?

Remote Tier 1 Support Technicians often encounter challenges such as troubleshooting issues without direct physical access to devices, managing a high volume of support requests, and ensuring clear communication with users of varying technical backgrounds. To manage these challenges effectively, technicians rely on remote access tools, detailed documentation, and strong customer service skills. Staying organized, regularly updating knowledge bases, and actively collaborating with higher-tier support teams also help ensure timely and accurate resolution of technical issues.

What is the difference between Remote Tier 1 Support Technician vs Remote Help Desk Technician?

AspectRemote Tier 1 Support TechnicianRemote Help Desk Technician
CertificationsCompTIA A+, Network+ often preferredCompTIA A+ commonly required
Work EnvironmentRemote, customer-facing supportRemote, customer and internal support
Industry UsageIT support, tech companies, MSPsIT support, service providers, corporate IT
Job FocusBasic troubleshooting, ticket loggingIssue diagnosis, escalation, customer communication

Both roles involve remote support and require similar certifications like CompTIA A+. The main difference is that Remote Tier 1 Support Technicians focus on initial troubleshooting and ticket logging, while Remote Help Desk Technicians often handle broader customer issues and escalate complex problems. Understanding these distinctions helps job seekers target the right roles in the IT support industry.

What are popular job titles related to Remote Tier 1 Support Technician jobs in Rio Rancho, NM?

For Remote Tier 1 Support Technician jobs in Rio Rancho, NM, the most frequently searched job titles are:

What job categories do people searching Remote Tier 1 Support Technician jobs in Rio Rancho, NM look for?

The top searched job categories for Remote Tier 1 Support Technician jobs in Rio Rancho, NM are:

What cities near Rio Rancho, NM are hiring for Remote Tier 1 Support Technician jobs?

Cities near Rio Rancho, NM with the most Remote Tier 1 Support Technician job openings:

Remote Tier 1 Support Technician jobs near you
Infographic showing various Remote Tier 1 Support Technician job openings in Rio Rancho, NM as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $48,969 per year, or $23.5 per hour.

Tier 1 Help Desk Support Specialist Weekdays + Weekends Remote - Must reside in NM, TX, or AZ

Albuquerque, NM • On-site, Remote

UnityBPO
Health Care and Social Assistance • 201 - 500 employees
Learn more about UnityBPOexternal

$14 - $16.50/hr

Full-time

Posted 11 days ago

Job description

Job Type
Full-time
Description
Apply only if you reside in New Mexico, Arizona, or Texas.
Candidates must be available to work weekends and selected weekdays
Specific work shifts will be communicated to successful candidates prior to their start date.
Full-Time Remote (Must reside in New Mexico, Texas, or Arizona)
$14.00 to $16.50
Make a Difference with Every Call
Are you passionate about technology and love helping people solve problems? At UnityBPO, we empower healthcare professionals by ensuring their technology works seamlessly-so they can focus on what really matters: patient care.
Who We Are
UnityBPO is a leading healthcare IT company dedicated to supporting front-line healthcare workers and their patients. From our headquarters in Albuquerque, NM, we serve clients across the country with a remote team based in New Mexico, Texas,and Arizona.
Our culture is built on respect, honesty, and growth. We provide ongoing training, support your pursuit of certifications, and offer real opportunities for career development-all while making a meaningful difference in healthcare every day.
As a Tier 1 Help Desk Support Specialist , you'll be a vital part of our support team, helping clinicians, administrative staff, and healthcare providers resolve technical issues efficiently and empathetically. You'll be the first line of support for our clients, delivering exceptional service that directly impacts patient outcomes.
What You'll Do
  • Provide first-level technical support for hardware and software problems, (Microsoft Office, VPN, Active Directory, customer specific software applications, laptops, desktops, printers, VOIP telephony, etc.).
  • Provide first-line (Tier 1) support, escalating complex issues to Tier 2 as needed.
  • Support multiple clients
  • Identify and document customer issues clearly and accurately
  • Escalate unresolved tickets to appropriate internal teams as needed
  • Accurately assign ticket urgency and impact following ITIL best practices
  • Assist clinicians-including doctors, nurses, and therapists-with EHR usability
  • Deliver outstanding customer service through clear communication, patience, and empathy
  • Provide offline assistance
  • Performs other duties as assigned to support team and business objectives

Requirements
Requirements and Preferences
  • High School diploma or GED (or equivalent experience)
  • Must have hard wired connection to router.
  • Reliable high-speed internet connection required; satellite internet is not supported due to latency and stability limitations
  • Previous experience in a customer service or technical support role
  • Basic knowledge of PC operations and desktop applications
  • Strong verbal and written communication skills
  • Ability to multitask and problem-solve in a fast-paced environment
  • Openness to feedback and eagerness to learn
  • Adaptability and self-motivation in a remote work setting

Before You Apply
Please complete the speed test using Speedtest by Ookla - The Global Broadband Speed Test @ speedtest.net and please send a screen shot of the upload and download speeds to speedtest@unitybpo.com
To ensure accuracy, please ensure that your PC is connected to the router using an Ethernet connection.
Satellite internet is not supported due to latency and stability limitations.
Preferred but not required:
  • CompTIA A+ certification
  • Experience working in Electronic Health Record (EHR) systems
  • Familiarity with medical terminology

Why Join UnityBPO?
  • Mission-Driven Work: Support healthcare teams and improve patient lives through technology
  • Career Growth: We invest in your development and pay for technical certifications
  • Remote Flexibility: Work from the comfort of your home in NM, TX, AZ, or CO
  • Inclusive Culture: We welcome applicants of all ages and backgrounds, including stay-at-home parents and retirees
  • Leadership Access: Share your ideas directly with leadership, including the CEO
  • Supportive Environment: Be part of a team that values transparency, communication, and collaboration

Disclaimer
  • The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification/job function.
  • It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this position.
  • The preceding job description does not alter the "at will" status and therefore does not constitute a contract of employment, expressed, or implied between any employee and UnityBPO.

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
Salary Description
$14.00 to $16.50

Apply