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VisualVault

Level 1 Support Specialist

Tempe, AZ · On-site +1

... customers access through a web browser. Experience supporting a web-based SaaS platform is ... Once training is complete, this position will transition to a hybrid remote work arrangement. The ...

VisualVault

Level 1 Support Specialist

Tempe, AZ · On-site +1

Once training is complete, this position will transition to a hybrid remote work arrangement. The ... access, workflow, and configuration issues using established procedures and documentation. • ...

PAR Technology

Support Analyst, Level 1

$52K - $57K/yr

The Support Analyst, Level 1 , is primarily responsible for supporting our clients that use PAR OPS ... Remote United States Reports To: Manager, Client Support What We're Looking For: Requirements:

Apple Bank

Contact Center Representative- Level 1

$40K - $50K/yr

Buffalo, NY/Rochester, NY/ Syracuse, NY (Fully Remote Option Available) Weekend and Evening Shift ... A high school diploma or GED is required. * 0-1 years of experience in a banking environment ...

Apple Bank

Contact Center Representative- Level 1

$40K - $50K/yr

Contact Center Representative I Buffalo, NY/Rochester, NY/Syracuse, NY (Fully Remote Option ... A high school diploma or GED is required. * 0-1 years of experience in a banking environment ...

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Infographic showing various Remote Irata Rope Access Level 1 job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 24% Part Time, and 7% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $50,754 per year, or $24.4 per hour.

Level 1 Support Specialist

VisualVault

Tempe, AZ • On-site, Remote

Full-time

Re-posted 25 days ago

Job description

Position Summary

VisualVault provides cloud-based document management, workflow automation, electronic forms, case management, and content-management solutions that customers access through a web browser. Experience supporting a web-based SaaS platform is preferred. The ideal candidate must be able to work in our Tempe, Arizona office. Once training is complete, this position will transition to a hybrid remote work arrangement.
The L1 Technical Support Specialist serves as Technical Product Support Specialist and is the first point of contact for the VisualVault platforms, providing professional, timely, and accurate Technical Support. This role is responsible for troubleshooting, documenting all work performed, maintaining Service Level Agreement (SLA) commitments, and ensuring positive customer experiences through effective communication and ownership of assigned support tickets. The

The ideal candidate is required to be in office in Tempe Arizona, customer-focused, detail-oriented, and capable of managing multiple priorities. They work collaboratively with Technical Support team members and cross-functional internal teams to deliver timely, high-quality support while maintaining a strong commitment to customer satisfaction. Training hours will be Monday through Friday, from 8:00 AM to 5:00 PM. Upon completion of training, the regular work schedule will be Monday through Friday, from 11:00 AM to 8:00 PM.

This position is ideal for someone who enjoys solving technical problems, helping customers succeed, and working as part of a collaborative support organization where quality, ownership, and customer satisfaction are top priorities.

Essential Responsibilities

Serve as a primary point of contact for customer Technical Support requests.

Troubleshoot application, user access, workflow, and configuration issues using established procedures and documentation.

Document all troubleshooting steps, findings, customer communications, and resolutions clearly and completely within each support ticket.

Meet or exceed established SLA response and resolution targets.

Take ownership of assigned tickets and proactively drive them toward resolution.

Communicate professionally with customers, providing timely status updates throughout the lifecycle of each case.

Monitor ticket queues and prioritize work based on urgency and customer impact.

Follow security and privacy procedures when handling customer information.

Participate in team meetings, knowledge sharing, and ongoing training initiatives.

Contribute to internal knowledge base articles and process improvements.

Perform additional support duties as assigned.

Qualifications

2+ years of customer-facing Technical Support experience.

Experience in supporting web-based applications.

Strong written and verbal communication skills.

Excellent troubleshooting and analytical abilities.

Ability to manage multiple priorities.

Ability to work independently while collaborating effectively within a team.

Experience using ticketing systems.

Ability to consistently work an assigned evening shift.

Professional, patient, and empathetic approach when working with customers.

Employment Type: FULL_TIME

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