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Remote International Telecom Jobs (NOW HIRING)

Wildix

Technical Support Engineer - USA, Remote

... Telecom. We're not slowing down. New markets, new products, new integrations and new teammates ... A Truly International Workplace - Our diverse and inclusive team ensures you'll always feel ...

SpaceX

Partnerships Manager (Starlink Mobile)

Redmond, WA · On-site +1

$115K - $155K/yr

... remote sensors and devices, and people in emergency situations. You can learn more about the next ... In this role, you will take ownership of the assigned telecom partner relationship following ...

SpaceX

Partnerships Manager (Starlink Mobile)

Palo Alto, CA · On-site +1

$125K - $165K/yr

... remote sensors and devices, and people in emergency situations. You can learn more about the next ... In this role, you will take ownership of the assigned telecom partner relationship following ...

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As of Jun 29, 2026, the average hourly pay for remote international telecom in the United States is $60.07, according to ZipRecruiter salary data. Most workers in this role earn between $49.52 and $65.87 per hour, depending on experience, location, and employer.
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English-Spanish Bilingual Tier 2 Technical Support Representative

Fuku

Miami, FL • Remote

Full-time

Posted 26 days ago

Key responsibilities

  • Provide Tier 2 customer and technical support in both English and Spanish.

  • Troubleshoot product, account, and service issues, guiding customers to resolution.

  • Accurately escalate complex cases with clear notes and supporting details.

Job description

Job Title:
English-Spanish Bilingual Tier 2 Technical Support Representative
Company:
Callnovo
Location:
Remote / Freelancer Contract
This posting is city-anchored for job board distribution, but candidates may work remotely if they are legally able to provide freelance services from their location.
Employment Type:
Freelancer Contract
Working Hours:
- 3:00 PM - 12:00 AM Central European Time
- 5 days per week
- Weekend rotation may be required
Market Served:
English and Spanish-speaking customers
Industry:
Customer Support / Technical Support / Call Center Services
Job Overview:
Callnovo is seeking an English-Spanish Bilingual Tier 2 Technical Support Representative to deliver customer service and technical issue resolution for an international client. This position is ideal for candidates with strong spoken and written English and Spanish skills, solid troubleshooting abilities, and experience handling customer escalations.
Key Responsibilities:
- Provide Tier 2 customer and technical support in both English and Spanish.
- Troubleshoot product, account, and service issues, guiding customers to resolution.
- Accurately escalate complex cases with clear notes and supporting details.
- Maintain professional communication across email, phone, chat, or ticketing channels.
- Follow client workflows, quality standards, and data privacy requirements.
Requirements:
- Proficiency in both English and Spanish; must be comfortable supporting customers professionally in both languages.
- Prior experience in customer support, call center, help desk, or technical support.
- Ability to work 3:00 PM - 12:00 AM Central European Time, 5 days per week, including possible weekend rotation.
- Reliable internet connection, quiet work environment, and ability to work independently as a freelancer.
- Strong problem-solving skills, attention to detail, and clear written communication.
Preferred Qualifications:
- Experience in Tier 2 support, SaaS support, telecom, e-commerce, or consumer technology support.
- Familiarity with CRM, ticketing systems, remote troubleshooting, and escalation workflows.
How to Apply:
Please submit your resume through this posting. Qualified candidates may be invited to complete registration through Callnovo's application page: https://assess.herodash.ai/jobs/147. No separate assessment is required at this stage.

About Fuku

Sourced by ZipRecruiter

Industry

Food services and drinking places

Company size

51 - 200 Employees

Headquarters location

New York, NY, US

Year founded

2015

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