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Remote Internal Facing Jobs in Virginia (NOW HIRING)

AdventHealth

Product Marketing Specialist

Reston, VA · Remote

... LI-Remote What You'll Do: The Product Marketing Specialist is an early-career marketing ... As the primary internal resource dedicated to product marketing development and sales enablement ...

ICF

Senior Salesforce Practice Architect (Remote)

Reston, VA · Remote

$71.75 - $89/hr

... both internal leaders and clients. This role combines hands-on solutioning with strategic ... Demonstrated experience balancing client-facing solutioning/pursuit work with hands-on architecture ...

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Remote Internal Facing information

What is the difference between Remote Internal Facing vs Remote Customer Support?

AspectRemote Internal FacingRemote Customer Support
Primary FocusSupporting internal teams, processes, and systemsAssisting external customers with products or services
Work EnvironmentCompany's internal systems, collaboration toolsCustomer communication channels, help desks
Required SkillsTechnical knowledge, internal communication skillsCustomer service, problem-solving skills
Industry UsageIT, HR, OperationsRetail, tech, telecom

Remote Internal Facing roles focus on supporting internal teams and systems within a company, while Remote Customer Support roles involve assisting external customers. Both roles require strong communication skills but differ in their primary interactions and work environments.

How does a remote internal facing role typically collaborate with cross-functional teams despite working remotely?

In a Remote Internal Facing role, collaboration with cross-functional teams is facilitated through regular virtual meetings, project management platforms, and instant messaging tools. Team members often rely on clear communication and structured updates to ensure alignment on goals and deliverables. While working remotely presents challenges such as coordinating across time zones and building rapport, successful professionals proactively schedule check-ins and leverage shared documentation to foster teamwork. This environment encourages self-motivation and strong organizational skills to maintain productivity and team cohesion.

What are the key skills and qualifications needed to thrive as a remote internal facing professional?

To thrive as a Remote Internal Facing professional, you need strong organizational skills, expertise in internal communications, and a solid understanding of the company's processes, typically supported by relevant education or experience in business administration or communications. Familiarity with collaboration tools like Slack, Microsoft Teams, and project management systems such as Asana or Trello is commonly required. Excellent interpersonal skills, proactive problem-solving, and adaptability help you build relationships and address the needs of internal stakeholders effectively. These skills enable efficient communication and collaboration across remote teams, ensuring smooth internal operations and employee engagement.

What is a remote internal facing?

Remote Internal Facing roles are positions within an organization where employees work remotely and primarily interact with colleagues, teams, or departments inside the company rather than with external clients or customers. These roles often involve collaboration, support, or management functions such as HR, IT support, project management, or internal communications. The focus is on enhancing internal processes, facilitating teamwork, and ensuring smooth operations within the organization. Working remotely in these roles typically requires strong communication skills, proficiency with digital collaboration tools, and the ability to work independently.
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Remote Internal Facing jobs near you

Inside Service Support Specialist

Dover Corporation

Colonial Heights, VA • Remote

Full-time

Medical, Dental, Vision, Retirement

Re-posted 23 days ago

Dover Corporation rating

8.2

Company rating: 8.2 out of 10

Based on 25 frontline employees who took The Breakroom Quiz

Job description

Our Story:

Dover Food Retail (DFR) is a leading manufacturer of Display Cases, Specialty Products, Refrigeration Systems, Power Systems and Comprehensive Services; and leading our industry by Innovating What's Next in glass doors and intelligent merchandising technologies that keep food safe under brands such as HillPhoenix and Anthony.

 

DFR is part of the Climate & Sustainability Technologies segment of the Dover Corporation (NYSE: DOV). Dover is a diversified global manufacturer with annual revenues in excess of $7 billion.

 

DFR is built on creativity and customer-centric innovation delivered by people invigorated by a strong sense of responsibility to help our customers win in their marketplaces. The relationships we build with our customers are as important to our success as the products we manufacture. This collaborative environment delivers FRESH THINKING, reassuring our customers that they choose the best when they choose to work with the people of Dover Food Retail.

Job Title: Inside Service Support Specialist            

Location: Richmond, VA    

 

What we're looking for:

We are looking for an individual with expert knowledge and experience to provide remote after-sales support for our customers and service partners.  This person will be the intermediary between field representatives, service partners, customers and internal functions ensuring accurate and efficient flow of information to resolve customer issues completely and timely with a tremendous focus on resolving the issue at first contact.  This role will report to the Inside Service Support Leader and will be based out of our local facility. Ideal candidates will take ownership of promptly solving customer inquiries and ensure that actionable voice of the customer data is captured from each customer interaction to fuel continuous improvement activities.

 

What you'll be responsible for in this role: 

  • Provide expert remote technical support to customers, service partners and other functional departments to improve knowledge and resolve issues related to operation, installation, troubleshooting and maintenance of DFR products.
  • Support Sales team, as needed, in addressing product complaints, questions, and resolutions.
  • Coordinate activities related to problem resolution between quality, warranty, field service, engineering, and sourcing departments.
  • Help develop technical service bulletins to educate service partners and internal parties regarding common field issues and methods of resolving.
  • Act as the internal escalation point for after-sales support team, helping ensure service levels are maintained and accurate resolution.
  • Working directly with Engineering and other departments when collaboration is needed to fulfill internal requests for information.
  • Participate in and support process improvement initiatives.

What are the basic qualifications?

  • High School diploma or GED / Equivalency.
  • 2+ years of experience in a customer facing role in a business-to-business environment.
  • 3+ years of experience in providing remote technical solutions in a call center environment or 3+ years' experience with the manufacture, testing, or support of HVAC or refrigeration products.
  • 2+ years' experience with at least one DFR system used to support DFR products (IE: Syteline, Integra, AS-400, Salesforce, etc.).

 

What are the preferred qualifications?

  • 2 years technical degree or certification in HVAC or refrigeration.
  • 2+ years remote troubleshooting / technical support experience for similar products and applications in the refrigeration industry.
  • 2+ years related experience in a technical role (Service technician, Quality technician, remote technical support) in the commercial refrigeration industry.

To be a great fit for the role:

  • Excellent communication and problem-solving skills
  • Professional and courteous demeanor
  • Strong industry knowledge and experience
  • Superior technical aptitude and mechanical inclination with high emphasis given to the ability to understand and trouble shoot electrical circuitry and applicable schematics.
  • Be a customer and brand advocate.
  • Familiarity and use of formal problem-solving techniques
  • Adept at using customer contact technology and software (telephony systems, CRM - Salesforce preferred)
  • Good communications skills with a customer service focus.
  • Ability to interpret store layout and technical documents.
  • Proficiency with MS products (Outlook, PowerPoint, Excel, Word, Visio)

How We Define Our Values and Why You Should Join Our Team:

The backbone behind our collection of outstanding businesses is a team of dedicated employees who protect and enhance our valued reputation for quality and delivering what we promise. It's our values that define Dover to all of our key audiences: our shareholders, customers, prospective employees and especially to ourselves.

These values must be expressed in our work and embody our actions, as they form the basis by which we do our jobs, make decisions and measure our performance. It's our unwavering commitment to maintaining our values that defines who we are as a Company.

  • Collaborative Entrepreneurial Spirit
  • Winning Through Customers
  • Respects and Values People
  • Expectations for Results
  • High Ethical Standards, Openness, and Trust

What's in it for you? 

  • Medical, Dental, and Vision
  • 401k Retirement Plan
  • Flexible Spending
  • Paid Holidays

The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified.  Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.

 

Dover Food Retail is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

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