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Remote Internal Facing Jobs in Virginia (NOW HIRING)

TestPros

SOC 2 Assessor (Part time & Remote)

Sterling, VA · On-site +1

$50 - $90/hr

TestPros delivers innovative independent IT assessment solutions to critical challenges facing the ... Test and evaluate the operating effectiveness of internal controls against the relevant AICPA Trust ...

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Remote Internal Facing information

What is the difference between Remote Internal Facing vs Remote Customer Support?

AspectRemote Internal FacingRemote Customer Support
Primary FocusSupporting internal teams, processes, and systemsAssisting external customers with products or services
Work EnvironmentCompany's internal systems, collaboration toolsCustomer communication channels, help desks
Required SkillsTechnical knowledge, internal communication skillsCustomer service, problem-solving skills
Industry UsageIT, HR, OperationsRetail, tech, telecom

Remote Internal Facing roles focus on supporting internal teams and systems within a company, while Remote Customer Support roles involve assisting external customers. Both roles require strong communication skills but differ in their primary interactions and work environments.

How does a Remote Internal Facing role typically collaborate with cross-functional teams despite working remotely?

In a Remote Internal Facing role, collaboration with cross-functional teams is facilitated through regular virtual meetings, project management platforms, and instant messaging tools. Team members often rely on clear communication and structured updates to ensure alignment on goals and deliverables. While working remotely presents challenges such as coordinating across time zones and building rapport, successful professionals proactively schedule check-ins and leverage shared documentation to foster teamwork. This environment encourages self-motivation and strong organizational skills to maintain productivity and team cohesion.

What are the key skills and qualifications needed to thrive as a Remote Internal Facing professional, and why are they important?

To thrive as a Remote Internal Facing professional, you need strong organizational skills, expertise in internal communications, and a solid understanding of the company's processes, typically supported by relevant education or experience in business administration or communications. Familiarity with collaboration tools like Slack, Microsoft Teams, and project management systems such as Asana or Trello is commonly required. Excellent interpersonal skills, proactive problem-solving, and adaptability help you build relationships and address the needs of internal stakeholders effectively. These skills enable efficient communication and collaboration across remote teams, ensuring smooth internal operations and employee engagement.

What are Remote Internal Facing roles?

Remote Internal Facing roles are positions within an organization where employees work remotely and primarily interact with colleagues, teams, or departments inside the company rather than with external clients or customers. These roles often involve collaboration, support, or management functions such as HR, IT support, project management, or internal communications. The focus is on enhancing internal processes, facilitating teamwork, and ensuring smooth operations within the organization. Working remotely in these roles typically requires strong communication skills, proficiency with digital collaboration tools, and the ability to work independently.
What are popular job titles related to Remote Internal Facing jobs in Virginia? For Remote Internal Facing jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Remote Internal Facing jobs in Virginia look for? The top searched job categories for Remote Internal Facing jobs in Virginia are:
What cities in Virginia are hiring for Remote Internal Facing jobs? Cities in Virginia with the most Remote Internal Facing job openings:
Remote Internal Facing jobs near you

Spanish Bilingual Remote Customer Service Representative

VIMO INC.

Chesapeake, VA • On-site, Remote

$19 - $20.50/hr

Full-time

Medical, Retirement, PTO

Posted 19 days ago

Job description

It's truly an exciting time to be a part of Vimo! We are hiring Remote Customer Service Representatives to join our elite teams. Despite everything we are facing in our communities and our country right now, Vimo is coming together as a team, adapting, growing, and hiring. At Vimo, there are many opportunities to grow, and we hope to appeal to reliable, dedicated, and self-driven individuals to join us. We are committed to building each other up and infusing a motivating and positive work environment despite working remotely. Our vision has always been to make finding and enrolling in health insurance simple, this is more important now than ever before. As a Remote Customer Service Representative, you'll be a part of delivering an amazing customer experience and help unveil the mystery of finding and enrolling in health insurance.
Vimo currently has the largest state-based marketplace footprint, and our consumer-friendly interface and decision support tools empower millions of consumers across the country to make better health plan decisions. Vimo builds and operates award-winning cloud-based enrollment tools that serve state-based exchanges, brokers, insurers, and consumers. In addition to eligibility determination, plan selection, and enrollment technology for state agencies, the company delivers innovative agent marketing and call center tools and services.
Full-time/Seasonal
• $19.00/hr.Spanish Bilingual, plus performance incentives
Requirements
  • 18 years of age or older
  • Complete Background check and drug test within 3 days
  • Dedicated, private, and secure workspace
  • Personal device with functioning camera required for the Training Period
  • Committed to full attendance for paid 3-week Training period
  • Minimum Internet Speed of 100 mb/s with ethernet
  • Cable/Fiber Broadband Internet with a hard-wired ethernet connection is required
  • NOT compatible with mobile internet service providers and/or satellites.
  • NOT compatible with Wi-Fi internet access or Wi-Fi adapters/extenders
    (For example, T-Mobile is not compatible with our internal systems)

Essential Responsibilities
  • Inbound/Outbound Calls
  • Deliver the highest level of customer service experience consistently
  • Manage customer accounts and provide technical support
  • Application Data Entry
  • Online chat inquiries as assigned
  • Interpret and follow defined procedures and policies
  • Creative problem-solving skills
  • Flexibility and adaptability to changing projects and updates
  • Time and task management (multitasking and task prioritization)
  • Extensive self-study, training, and testing are required; eligibility to proceed through training and certifications is dependent upon passing required exams
  • Adhere to regulated guidelines for communications via all channels

Qualifications
  • Moderate to Advanced computer skills
  • High level of comfort learning new technology
  • High level of professionalism
  • Excellent verbal and written communication skills
  • Comfortable working from home
  • Self-motivated and success-driven

What We Offer
  • Paid Training
  • Full-Time, Seasonal role
  • Performance and attendance-based incentives, in addition to the base pay
  • The convenience of working from home
  • Collaborative and supportive team environment
  • 401K Match
  • Individual Coverage HRA (ICHRA)
  • Paid time off (PTO)

Preferred Experience (not required)
  • Previous experience in customer support or technical support role
  • Previous experience with Group and/or Individual health insurance, or the Affordable Care Act
  • Previous experience in a Call Center
  • Familiarity with CRM systems and practices
  • Spanish Bilingual, a plus

Apply