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Remote Insurance Call Center Jobs in Appleton, WI

J. J. Keller

Customer Service Specialist

Neenah, WI · Remote

$23.50/hr

Remote / Work from Home in the US #LI-Remote Work Hours: Monday-Friday (1) 7:00am-3:30pm (1) 7:30am ... call center. Education: * High School Graduate or General Education Degree (GED). Other Skills ...

EDCi

Contracts Manager

Appleton, WI · Remote

$91.10K - $121.80K/yr

Remote EDCi provides infrastructure and call center technology services and solutions to clients ... Health, dental & vision insurance * 401K match And much more! RESPONSIBILITIES: * Review customer ...

EDCi

Contracts Manager

Appleton, WI · On-site +1

$86.80K - $116.10K/yr

Remote EDCi provides infrastructure and call center technology services and solutions to clients ... Health, dental & vision insurance * 401K match And much more! RESPONSIBILITIES: * Review customer ...

Outagamie County

Child Support Specialist

Appleton, WI · On-site +1

$24.21 - $25.69/hr

Application for some remote work to be considered after 6 months in the position, however, this ... Is part of a call center that respectfully communicates and provides direct services to case ...

Network Health

Quality Assurance Analyst I

Menasha, WI · On-site +1

... call center by monitoring organizational processes, promoting service excellence, and ensuring ... insurance. * One or more years of experience working in one or more of the following: claims ...

State of Wisconsin

Revenue Agent Supervisor

Green Bay, WI · On-site +1

$74.05K - $83.22K/yr

Initially, agents work mainly in a call center environment responding to contacts from customers ... Remote Work/Telework: This position is eligible for remote work/telework up to 60%. After ...

FLS CONNECT LLC

TELEPHONE SALES REP - REMOTE

Green Bay, WI · On-site +1

$11 - $20/hr

Center Manager and Coach Position Overview: As a Telephone Sales Representative (TSR), you will be ... Utilize fundraising call structure, appropriate political reasons, and transition phrases as ...

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Remote Insurance Call Center information

See Appleton, WI salary details

$10

$16

$24

How much do remote insurance call center jobs pay per hour?

As of May 30, 2026, the average hourly pay for remote insurance call center in Appleton, WI is $16.80, according to ZipRecruiter salary data. Most workers in this role earn between $14.09 and $18.51 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Insurance Call Center Representative, and why are they important?

To thrive as a Remote Insurance Call Center Representative, you need strong communication skills, knowledge of insurance products, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and sometimes state-specific insurance licensing is required. Exceptional listening, problem-solving abilities, and resilience under pressure help you excel in resolving customer concerns and building rapport. These skills and qualifications are crucial for delivering accurate information, ensuring customer satisfaction, and meeting performance targets in a remote environment.

What are some common challenges faced by remote insurance call center representatives, and how can they be managed effectively?

Remote insurance call center representatives often face challenges such as maintaining effective communication with both clients and their team, managing high call volumes, and staying motivated while working independently. To manage these challenges, it is helpful to establish a structured daily routine, utilize collaboration tools for regular check-ins with colleagues, and take advantage of ongoing training provided by the company. Additionally, keeping a dedicated and distraction-free workspace can significantly enhance productivity and focus in a remote setting.

What is a remote insurance call center?

A remote insurance call center is a customer service operation where agents work from home or other locations rather than a traditional office. These agents handle calls related to insurance inquiries, policy information, claims, billing, and support using internet-based technology. Remote insurance call centers allow companies to provide 24/7 service, reduce overhead costs, and offer flexibility to employees. Agents must have good communication skills, a reliable internet connection, and knowledge of insurance products and regulations. This setup is increasingly popular for both insurance companies and employees seeking work-from-home opportunities.

What is the difference between Remote Insurance Call Center vs Remote Insurance Customer Service Representative?

AspectRemote Insurance Call CenterRemote Insurance Customer Service Representative
CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall center setting, often team-based, remote options availableHome-based or office, focused on customer interactions
Employer & Industry UsageInsurance companies, third-party service providersInsurance companies, agencies, brokers
Common Search & ComparisonFocuses on call handling, technical support, and team coordinationFocuses on customer inquiries, policy info, and issue resolution

The Remote Insurance Call Center role typically involves handling a high volume of calls, technical support, and team coordination within a call center environment. In contrast, a Remote Insurance Customer Service Representative primarily focuses on assisting customers with policy questions, claims, and account management. Both roles require similar credentials and work environments but differ in daily responsibilities and focus areas.

What are popular job titles related to Remote Insurance Call Center jobs in Appleton, WI? For Remote Insurance Call Center jobs in Appleton, WI, the most frequently searched job titles are:
What job categories do people searching Remote Insurance Call Center jobs in Appleton, WI look for? The top searched job categories for Remote Insurance Call Center jobs in Appleton, WI are:
What cities near Appleton, WI are hiring for Remote Insurance Call Center jobs? Cities near Appleton, WI with the most Remote Insurance Call Center job openings:
Remote Insurance Call Center jobs near you
Bilingual Contact Center Specialist Remote

Bilingual Contact Center Specialist Remote

Marine Credit Union

Green Bay, WI • Remote

$19/hr

Full-time

Life, PTO

Posted 22 days ago

Job description

***This is a remote/work from home position.***  
Candidate must reside within our footprint (Select areas of the following states: WI, MN, IA, IL or MI)
Marine Credit Union is currently seeking a full-time or part-time Bilingual (Spanish/English) Contact Center Specialist to join our small, dedicated Call Center team.  

*** Starting hourly wage of $19 per hour***
Are you seeking a rewarding career with opportunity for advancement?  Do you enjoy a goal-oriented environment, challenging yourself, and working with customers daily?  If so, we invite you to share your background and qualifications with us!  Marine Credit Union is currently seeking a Contact Center Specialist who possesses a high level of professionalism and experience in customer service and call center communication. 

Major Duties and Responsibilities:

  • Serve credit union membership by providing service and information in a pleasant, professional, and efficient manner via telephone or other forms of correspondence.
  • Accurately verify members and be on the frontline of fraud prevention.
  • Research and resolve member questions, issues, and complaints concerning credit union memberships with one call resolution.
  • Act as a liaison between the member and back-office departments within the credit union owning the member relationship creating a member first mindset.
  • Assist members with complex problems to provide resolution and provide proper follow up.
  • Provide routine account maintenance and process account transactions per member request.
  • Provide technical support to members for digital banking and online account opening.
  • Educate members on most efficient way to do their business with the credit union.
  • Advance member lives through active listening to member needs and offering solutions through the credit union products and services.
  • Ensure that all credit union members and employee related business are kept in the strictest confidence.

Expectations:

  • Provide exceptional customer service to members and internal staff of the credit union.
  • Be a member advocate by actively listening to members and applying solutions.
  • Maintain knowledge including but not limited to: loan servicing, account opening, wire transactions, debit card maintenance, digital banking, fraud, and transactions.
  • Abide by all applicable regulations, policies, and procedures set forth by Marine Credit Union.
  • Provide timely, complete, and accurate information to members.
  • Achieve daily metrics related to number of members helped through effective time management.
  • Successfully resolve member issues and complaints with one call resolution.
  • Ability to Multi-task while using computer programs
  • Candidates must be available form 8 AM – 5 PM Monday – Friday and one Saturday per month form 8 AM – 1PM

WHY JOIN MARINE CREDIT UNION:

Marine Credit Union offers a competitive compensation with a low-cost comprehensive benefits package for full-time employees. Here at MCU, we value a work-life balance by providing a PTO and paid holiday program, and giving additional PTO when our employees volunteer or have a major life event occur, including: marriage, buying a new home, and having a child. Marine Credit Union provides excellent paid training, on-going professional development opportunities, and values internal mobility. Marine Credit Union has the resources to take your career to new heights.

Marine Credit Union is an Equal Opportunity Employer. 

Employment Type: Full-Time

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