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Remote Inmate Call Monitoring Jobs in Raleigh, NC

First Citizens Bank

Network Engineer III

Raleigh, NC · On-site +1

$143K - $189K/yr

Overview May work remotely pursuant to First Citizens' Remote Work Guidelines policy. Provides ... Monitors and audits network to determine performance. Reviews system- generated events to identify ...

First Citizens Bank

Network Engineer III

Raleigh, NC · On-site +1

$143K - $189K/yr

Overview May work remotely pursuant to First Citizens' Remote Work Guidelines policy. Provides ... Monitors and audits network to determine performance. Reviews system- generated events to identify ...

Five Star Solutions

Member Support Specialist

Raleigh, NC · On-site +1

$14/hr

This is a remote position for those that reside in = AL, GA, ID, IA, IN, KS, LA, MI, MS, NV, NC, ND ... Minimum 1 year of customer service, call center, support, or case management experience preferred.

Fortrea

Clinical Team Lead, FSP - Oncology

Durham, NC · Remote

Prior monitoring experience required. Remote US or Canadian based. Job Overview: Clinical Team ... CRO, central labs, call centers, DCT providers). * Working knowledge of ICH Guidelines and GCP ...

Kobie Marketing

AI Engineer

Raleigh, NC · Remote

Join a National Top Workplace Named a Top Workplace in the USA and Top Remote Workplace, Kobie is ... You'll prototype, ship, monitor, and iterate on features used by real teams Our team tends to be ...

Kobie Marketing

AI Engineer

Raleigh, NC · Remote

Join a National Top Workplace Named a Top Workplace in the USA and Top Remote Workplace, Kobie is ... You'll prototype, ship, monitor, and iterate on features used by real teams Our team tends to be ...

Aprio

Tax Administration Manager

Raleigh, NC · On-site +1

Monitor administrative capacity, coverage, and workload trends; proactively identify gaps and ... We call it the Aprio Way. This shared mindset creates lasting relationships between team members ...

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How much do remote inmate call monitoring jobs pay per hour?

As of Jun 28, 2026, the average hourly pay for remote inmate call monitoring in Raleigh, NC is $15.57, according to ZipRecruiter salary data. Most workers in this role earn between $14.23 and $16.83 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Inmate Call Monitoring Specialist, and why are they important?

To thrive as a Remote Inmate Call Monitoring Specialist, you need attention to detail, strong listening skills, and familiarity with legal and correctional procedures, often backed by a high school diploma or relevant experience. Proficiency in call monitoring software, recording systems, and secure data management tools is typically required. Strong ethical judgment, discretion, and effective communication are vital soft skills for handling sensitive information and collaborating with law enforcement or correctional staff. These skills ensure accurate monitoring, compliance with regulations, and the protection of privacy and security within correctional environments.

What job makes $10,000 a month without a degree?

Remote Inmate Call Monitoring jobs typically do not pay $10,000 a month; such high earnings are uncommon without specialized skills or experience. High-paying roles that can reach this level often involve sales, entrepreneurship, or skilled trades, but generally require experience, certifications, or a strong network. Most jobs with this income level demand significant expertise or business ownership rather than a standard position without a degree.

What are some common challenges faced in a Remote Inmate Call Monitoring position, and how can they be managed effectively?

Remote Inmate Call Monitoring professionals often encounter challenges such as managing large volumes of calls, maintaining focus during lengthy monitoring sessions, and handling sensitive or distressing conversations. To manage these challenges effectively, it's important to develop strong attention to detail, utilize robust call management software, and follow established protocols for flagging suspicious or concerning communications. Regular communication with supervisors and team members can also provide support and ensure that protocols are consistently followed, helping to maintain both compliance and personal well-being.

How much is a 15-minute call from jail?

In remote inmate call monitoring roles, the cost of a 15-minute jail call typically ranges from $3 to $10, depending on the facility and service provider. Monitoring professionals may need to understand call costs for compliance and reporting purposes, but the actual charges are set by the jail or phone service provider, not the monitoring role itself.

Can TextNow accept jail calls?

As a remote inmate call monitoring professional, it is important to note that services like TextNow typically do not support calls from jail or prison phone systems, which often use specialized or restricted lines. Most jail calls are made through approved, monitored phone services that comply with correctional facility regulations, and consumer apps like TextNow are generally not compatible with these systems. Monitoring jail calls requires specific tools and legal compliance, and standard consumer messaging apps are not designed for this purpose.

Can prisoners work remotely?

Remote inmate call monitoring jobs typically involve overseeing and analyzing phone calls from correctional facilities, and they are usually performed remotely by trained professionals. These roles often require security clearances, specialized software, and adherence to strict confidentiality protocols, but they do not involve prisoners working remotely. Instead, the job is conducted by individuals monitoring calls from outside the facility.

What is the difference between Remote Inmate Call Monitoring vs Inmate Records Technician?

AspectRemote Inmate Call MonitoringInmate Records Technician
CredentialsBasic security or monitoring certifications, background checksHigh school diploma or GED, data entry skills
Work EnvironmentRemote, security-focused, correctional facilitiesOn-site or administrative office, correctional facilities
Industry UsageLaw enforcement, correctional agencies, private monitoring servicesCorrectional facilities, law enforcement agencies
Job FocusMonitoring inmate calls, ensuring security complianceMaintaining inmate records, data management

Remote Inmate Call Monitoring involves overseeing inmate communications remotely to ensure security, while Inmate Records Technicians handle inmate data and records. Both roles are essential in correctional settings but differ in responsibilities, environment, and required skills.

What is remote inmate call monitoring?

Remote inmate call monitoring is the process of listening to, recording, and analyzing phone calls made by inmates in correctional facilities from a remote location. This job involves ensuring that calls comply with legal and facility regulations, identifying potential security threats, and documenting any suspicious activity. Monitors typically use specialized software to access call recordings and may be required to produce reports or transcripts as needed. The role is important for maintaining facility security and supporting investigations.
What are the most commonly searched types of Inmate Call Monitoring jobs in Raleigh, NC? The most popular types of Inmate Call Monitoring jobs in Raleigh, NC are:
What are popular job titles related to Remote Inmate Call Monitoring jobs in Raleigh, NC? For Remote Inmate Call Monitoring jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Remote Inmate Call Monitoring jobs in Raleigh, NC look for? The top searched job categories for Remote Inmate Call Monitoring jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Remote Inmate Call Monitoring jobs? Cities near Raleigh, NC with the most Remote Inmate Call Monitoring job openings:
Remote Inmate Call Monitoring jobs near you
Network Engineer III

Network Engineer III

First Citizens Bank

Raleigh, NC • On-site, Remote

$143K - $189K/yr

Full-time

Posted 16 days ago

First Citizens Bank rating

7.6

Company rating: 7.6 out of 10

Based on 103 frontline employees who took The Breakroom Quiz

80th of 142 rated banks

Job description

Overview

May work remotely pursuant to First Citizens’ Remote Work Guidelines policy.

Provides technical support for the Bank’s data or voice network infrastructure. Installs, maintains, and configures network hardware and software. Resolves technical issues reported by users or system alerts. Responsible for network components, asset inventory, and capacity planning, including developing and documenting network device upgrades. Drives operational excellence and network efficiency, providing continuous service both through daily activities and through on-call rotation for after-hours support. Provides advanced technical support for data or voice network systems. Maintains devices, servers, and other related network components including IP address management, Domain Name Services, Bank communication applications, and others. Works with end users and vendors to resolve identified hardware and software issues. Responsible for administration, communication, and documentation throughout technical support activities. Maintains network hardware and software standards utilized across the team. Monitors and audits network to determine performance. Reviews system- generated events to identify, analyze, and resolve issues. Assists in threat mitigation and network security activities by researching code for security vulnerabilities. Works to continuously improve network capacity, operations, and infrastructure. Configures and installs new hardware and software as needed. Facilitates overall network capabilities. Maintains a strong knowledge base of network software, hardware, and related infrastructure. Communicates effective and clear technical information to associates, vendors, and end users. May assist with special technical projects. May work remotely pursuant to First Citizens’ Remote Work Guidelines policy.

The base pay for this position is relative to your experience but the range is generally $143,223 - $189,091 per year. The position is eligible for variable compensation, which may be in the form of incentive, bonus, or commission pay. First Citizens offers a competitive, comprehensive benefits program which you can review here: https://jobs.firstcitizens.com/benefits.


Qualifications

Position requires a Bachelor’s degree in Computer Information Systems, Electronic Engineering, or other related field plus four (4) years of experience in the job offered or four (4) years of experience as a Systems Integration Engineer, Network Specialist, Network Engineer, Network Analyst, Network Administrator, IT Coordinator or a related occupation.

Position requires experience with computer hardware skills, including setup, troubleshooting, software installation, networking, upgrades, and documentation. Requires data analysis skills, including spreadsheet entry, import/export, pivot table, dashboards, reporting, sorting, and cleaning. Requires knowledge of wide-area network (WAN), virtual private network (VPN), and converged services. Requires knowledge of networking technologies and networking protocols including Transmission Control Protocol/ Internet Protocol (TCP/IP), information processes and technology (IPT), and voice over internet protocol (VOIP). Requires knowledge of Cisco and Cabletron hubs and routers. Requires knowledge of Automatic Call Distribution (ACD), Interactive Voice Response (IVR), Electronic, Computer and Software Systems (ECS) and related security protocols. Requires knowledge of Token Ring, Ethernet, Fiber Distributed Data Interface (FIDDI), and FastEthernet. Requires excellent technical skills regarding network routing, switching and provisioning. May work remotely pursuant to First Citizens’ Remote Work Guidelines policy.


To Apply: Go to https://jobs.firstcitizens.com/jobs and submit your resume to Job # 34313. #EJC  #LI-DNI

Qualifications:

Position requires a Bachelor’s degree in Computer Information Systems, Electronic Engineering, or other related field plus four (4) years of experience in the job offered or four (4) years of experience as a Systems Integration Engineer, Network Specialist, Network Engineer, Network Analyst, Network Administrator, IT Coordinator or a related occupation.

Position requires experience with computer hardware skills, including setup, troubleshooting, software installation, networking, upgrades, and documentation. Requires data analysis skills, including spreadsheet entry, import/export, pivot table, dashboards, reporting, sorting, and cleaning. Requires knowledge of wide-area network (WAN), virtual private network (VPN), and converged services. Requires knowledge of networking technologies and networking protocols including Transmission Control Protocol/ Internet Protocol (TCP/IP), information processes and technology (IPT), and voice over internet protocol (VOIP). Requires knowledge of Cisco and Cabletron hubs and routers. Requires knowledge of Automatic Call Distribution (ACD), Interactive Voice Response (IVR), Electronic, Computer and Software Systems (ECS) and related security protocols. Requires knowledge of Token Ring, Ethernet, Fiber Distributed Data Interface (FIDDI), and FastEthernet. Requires excellent technical skills regarding network routing, switching and provisioning. May work remotely pursuant to First Citizens’ Remote Work Guidelines policy.


To Apply: Go to https://jobs.firstcitizens.com/jobs and submit your resume to Job # 34313. #EJC  #LI-DNI

Education:UNAVAILABLEEmployment Type: FULL_TIME

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