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Remote Inmate Call Monitoring Jobs in Durham, NC

Liveops

Remote Customer Service Representative

Apex, NC · Remote

$20/hr

Computer skills, including navigating multiple systems and documenting call notes. * Strong ... Dual monitors required (1920×1080), USB headset required, webcam required. * Review the Liveops ...

Liveops

Remote Customer Service Representative

Cary, NC · Remote

$20/hr

Computer skills, including navigating multiple systems and documenting call notes. * Strong ... Dual monitors required (1920×1080), USB headset required, webcam required. * Review the Liveops ...

TEKsystems

ISP Technician

Raleigh, NC · Remote

$15.50/hr

Call hopping and call avoidance are monitored heavily. * Daily attendance is monitored and only 1 ... Your remote, work-from-home address must remain within 90 miles of a corporate office. * It is ...

TEKsystems

Help Desk Technician

Raleigh, NC · Remote

$20 - $30/hr

Call volumes can exceed 300 calls per day. This role supports over 10,000 end users, providing ... Monitor tickets to ensure customer service expectations are met. * Distribute organization-wide ...

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Remote Inmate Call Monitoring information

See Durham, NC salary details

$7

$15

$19

How much do remote inmate call monitoring jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for remote inmate call monitoring in Durham, NC is $15.47, according to ZipRecruiter salary data. Most workers in this role earn between $14.18 and $16.73 per hour, depending on experience, location, and employer.

What is remote inmate call monitoring?

Remote inmate call monitoring is the process of listening to, recording, and analyzing phone calls made by inmates in correctional facilities from a remote location. This job involves ensuring that calls comply with legal and facility regulations, identifying potential security threats, and documenting any suspicious activity. Monitors typically use specialized software to access call recordings and may be required to produce reports or transcripts as needed. The role is important for maintaining facility security and supporting investigations.

What are the key skills and qualifications needed to thrive as a remote inmate call monitoring specialist?

To thrive as a Remote Inmate Call Monitoring Specialist, you need attention to detail, strong listening skills, and familiarity with legal and correctional procedures, often backed by a high school diploma or relevant experience. Proficiency in call monitoring software, recording systems, and secure data management tools is typically required. Strong ethical judgment, discretion, and effective communication are vital soft skills for handling sensitive information and collaborating with law enforcement or correctional staff. These skills ensure accurate monitoring, compliance with regulations, and the protection of privacy and security within correctional environments.

What are some common challenges faced in a remote inmate call monitoring position, and how can they be managed effectively?

Remote Inmate Call Monitoring professionals often encounter challenges such as managing large volumes of calls, maintaining focus during lengthy monitoring sessions, and handling sensitive or distressing conversations. To manage these challenges effectively, it's important to develop strong attention to detail, utilize robust call management software, and follow established protocols for flagging suspicious or concerning communications. Regular communication with supervisors and team members can also provide support and ensure that protocols are consistently followed, helping to maintain both compliance and personal well-being.

What is the difference between Remote Inmate Call Monitoring vs Inmate Records Technician?

AspectRemote Inmate Call MonitoringInmate Records Technician
CredentialsBasic security or monitoring certifications, background checksHigh school diploma or GED, data entry skills
Work EnvironmentRemote, security-focused, correctional facilitiesOn-site or administrative office, correctional facilities
Industry UsageLaw enforcement, correctional agencies, private monitoring servicesCorrectional facilities, law enforcement agencies
Job FocusMonitoring inmate calls, ensuring security complianceMaintaining inmate records, data management

Remote Inmate Call Monitoring involves overseeing inmate communications remotely to ensure security, while Inmate Records Technicians handle inmate data and records. Both roles are essential in correctional settings but differ in responsibilities, environment, and required skills.

What are popular job titles related to Remote Inmate Call Monitoring jobs in Durham, NC?

For Remote Inmate Call Monitoring jobs in Durham, NC, the most frequently searched job titles are:

What job categories do people searching Remote Inmate Call Monitoring jobs in Durham, NC look for?

The top searched job categories for Remote Inmate Call Monitoring jobs in Durham, NC are:

What cities near Durham, NC are hiring for Remote Inmate Call Monitoring jobs?

Cities near Durham, NC with the most Remote Inmate Call Monitoring job openings:

Remote Inmate Call Monitoring jobs near you
Infographic showing various Remote Inmate Call Monitoring job openings in Durham, NC as of August 2026, with employment types broken down into 82% Full Time, 6% Part Time, and 12% Contract. Highlights an 6% In-person, and 94% Remote job distribution, with an average salary of $32,186 per year, or $15.5 per hour.

Call Center Manager - North Carolina

Raleigh, NC • On-site, Remote

Senture
1 - 5K employees

5.7

Company rating: 5.7 out of 10

Based on 42 frontline employees who took The Breakroom Quiz

42nd of 72 rated call and contact centers

Paid breaks

Respectful managers

Uninterrupted breaks

Learn more about Sentureexternal

Full-time

Posted 24 days ago

Job description

Overview

The Call Center Manager is responsible for the overall leadership, management, and performance of a customer contact center operation. This role provides strategic and operational oversight for all program-related activities, ensuring contractual obligations, client expectations, service levels, quality standards, and business objectives are consistently achieved.

The Call Center Manager leads a team of supervisors, team leads, and support staff while fostering a high-performance culture focused on employee engagement, operational excellence, customer satisfaction, and continuous improvement. This position serves as the primary liaison between internal stakeholders and clients, ensuring alignment with organizational goals and contractual requirements.

While this position allows remote work, the individual must reside within the state of North Carolina and travel to client sites as needed. 

This position is contingent upon contract award and funding approval. Candidates may be interviewed and selected in advance; however, employment and start dates are dependent upon successful contract award and operational need.Qualifications

Required

  • Bachelor's degree in Business Administration, Management, Communications, or a related field; equivalent experience may be considered.
  • Minimum of 5 years of progressive leadership experience in a contact center or customer service environment.
  • Minimum of 3 years of experience managing leaders (supervisors, managers, or team leads).
  • Demonstrated experience managing client relationships and operational performance within established service level agreements (SLAs).
  • Strong understanding of contact center operations, workforce management, quality assurance, reporting, and performance metrics.
  • Experience analyzing operational data and implementing performance improvement initiatives.
  • Advanced proficiency with Microsoft Office Suite, including Excel, PowerPoint, and Word.
  • Excellent verbal, written, presentation, and interpersonal communication skills.
  • Strong problem-solving, decision-making, and organizational abilities.
  • Ability to pass any required background checks and drug screenings

Preferred

  • Experience within a BPO, outsourcing, or high-volume contact center environment.
  • Lean Six Sigma, PMP, COPC, or other operational improvement certification.
  • Experience with workforce management platforms, quality monitoring systems, CRM platforms, and contact center reporting tools.
  • Experience managing remote, hybrid, or geographically dispersed teams.
Responsibilities
  • Lead and develop supervisors, team leads, and support staff while fostering a positive, high-performing, and customer-focused culture.
  • Manage day-to-day contact center operations, including staffing, scheduling, workflow management, and resource allocation to achieve service and contractual goals.
  • Monitor and drive performance against key metrics (KPIs), including service levels, quality, productivity, efficiency, attendance, and customer satisfaction.
  • Analyze operational trends, identify performance gaps, and implement corrective actions and continuous improvement initiatives.
  • Serve as the primary point of contact for client escalations, operational reviews, and performance reporting.
  • Manage departmental budgets, workforce planning, and operational resources to maximize efficiency and cost effectiveness.
  • Partner with Human Resources, Finance, Workforce Management, Quality, Training, and IT to support business objectives and operational success.
  • Ensure compliance with company policies, client requirements, contractual obligations, and applicable regulations.
  • Oversee risk management, incident reporting, audit readiness, and business continuity efforts.
  • Prepare and present operational reports, business reviews, and performance updates to clients and executive leadership.
  • Lead special projects and strategic initiatives while driving process improvements and operational excellence.

This position is contingent upon contract award and funding approval. Candidates may be interviewed and selected in advance; however, employment and start dates are dependent upon successful contract award and operational need.

Senture, a TP company is home to a global family with people from various backgrounds and lifestyles. We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.

Employment Type: FULL_TIME

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