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Remote Inmate Call Monitoring Jobs in Providence, NC

Ethypharm

Chat Support Supervisor

Reidsville, NC · Remote

  • PTO

Supervise and support a team of remote Chat Support Agents. * Monitor daily team performance ... Previous experience in customer service, chat support, call center operations, or a related field.

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All JobsInmate Call Monitoring JobsRemote Inmate Call Monitoring JobsRemote Inmate Call Monitoring Jobs in Providence, NC

Remote Inmate Call Monitoring information

See Providence, NC salary details

$8

$15

$19

How much do remote inmate call monitoring jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for remote inmate call monitoring in Providence, NC is $15.68, according to ZipRecruiter salary data. Most workers in this role earn between $14.38 and $16.92 per hour, depending on experience, location, and employer.

What is remote inmate call monitoring?

Remote inmate call monitoring is the process of listening to, recording, and analyzing phone calls made by inmates in correctional facilities from a remote location. This job involves ensuring that calls comply with legal and facility regulations, identifying potential security threats, and documenting any suspicious activity. Monitors typically use specialized software to access call recordings and may be required to produce reports or transcripts as needed. The role is important for maintaining facility security and supporting investigations.

What are the key skills and qualifications needed to thrive as a remote inmate call monitoring specialist?

To thrive as a Remote Inmate Call Monitoring Specialist, you need attention to detail, strong listening skills, and familiarity with legal and correctional procedures, often backed by a high school diploma or relevant experience. Proficiency in call monitoring software, recording systems, and secure data management tools is typically required. Strong ethical judgment, discretion, and effective communication are vital soft skills for handling sensitive information and collaborating with law enforcement or correctional staff. These skills ensure accurate monitoring, compliance with regulations, and the protection of privacy and security within correctional environments.

What are some common challenges faced in a remote inmate call monitoring position, and how can they be managed effectively?

Remote Inmate Call Monitoring professionals often encounter challenges such as managing large volumes of calls, maintaining focus during lengthy monitoring sessions, and handling sensitive or distressing conversations. To manage these challenges effectively, it's important to develop strong attention to detail, utilize robust call management software, and follow established protocols for flagging suspicious or concerning communications. Regular communication with supervisors and team members can also provide support and ensure that protocols are consistently followed, helping to maintain both compliance and personal well-being.

What is the difference between Remote Inmate Call Monitoring vs Inmate Records Technician?

AspectRemote Inmate Call MonitoringInmate Records Technician
CredentialsBasic security or monitoring certifications, background checksHigh school diploma or GED, data entry skills
Work EnvironmentRemote, security-focused, correctional facilitiesOn-site or administrative office, correctional facilities
Industry UsageLaw enforcement, correctional agencies, private monitoring servicesCorrectional facilities, law enforcement agencies
Job FocusMonitoring inmate calls, ensuring security complianceMaintaining inmate records, data management

Remote Inmate Call Monitoring involves overseeing inmate communications remotely to ensure security, while Inmate Records Technicians handle inmate data and records. Both roles are essential in correctional settings but differ in responsibilities, environment, and required skills.

What are popular job titles related to Remote Inmate Call Monitoring jobs in Providence, NC?

For Remote Inmate Call Monitoring jobs in Providence, NC, the most frequently searched job titles are:

What cities near Providence, NC are hiring for Remote Inmate Call Monitoring jobs?

Cities near Providence, NC with the most Remote Inmate Call Monitoring job openings:

Remote Inmate Call Monitoring jobs near you
Infographic showing various Remote Inmate Call Monitoring job openings in Providence, NC as of August 2026, with employment types broken down into 81% Full Time, 6% Part Time, and 13% Contract. Highlights an 100% Remote job distribution, with an average salary of $32,609 per year, or $15.7 per hour.

Chat Support Supervisor

Ethypharm

Reidsville, NC • Remote

Full-time

PTO

Posted yesterday

New

Job description

Ethypharm Groups® is seeking a highly organized, experienced, and customer-focused Chat Support Supervisor to lead and oversee a team of Chat Support Agents. The Chat Support Supervisor will be responsible for ensuring exceptional customer service, maintaining team productivity, monitoring service quality, and providing guidance and coaching to support representatives.

The successful candidate should have strong communication and leadership skills, excellent judgment, and the ability to manage multiple customer-service priorities in a fast-paced remote environment.

Key Responsibilities

  • Supervise and support a team of remote Chat Support Agents.
  • Monitor daily team performance, productivity, attendance, and service quality.
  • Ensure customer inquiries are handled promptly, professionally, and accurately.
  • Review chat interactions to ensure compliance with company policies and customer-service standards.
  • Provide coaching, feedback, and performance guidance to team members.
  • Assist agents with complex, sensitive, or escalated customer issues.
  • Identify recurring customer concerns and communicate trends to management.
  • Ensure agents maintain accurate customer records and properly document interactions in the CRM system.
  • Monitor response times, resolution rates, customer satisfaction, and other key performance indicators.
  • Conduct regular team meetings, briefings, and performance reviews.
  • Assist with onboarding and training newly hired Chat Support Agents.
  • Develop and reinforce best practices for written communication and customer engagement.
  • Coordinate with other departments to resolve customer issues efficiently.
  • Maintain confidentiality and protect customer and company information.
  • Prepare performance reports and provide management with updates regarding team activities and results.
  • Help implement process improvements that increase efficiency and customer satisfaction.
  • Ensure the team follows all applicable company procedures, policies, and communication standards.

Required Qualifications

  • High school diploma or equivalent; additional education or customer-service training is an advantage.
  • Previous experience in customer service, chat support, call center operations, or a related field.
  • Previous supervisory or team-lead experience is strongly preferred.
  • Excellent written and verbal communication skills.
  • Strong interpersonal and conflict-resolution skills.
  • Ability to coach, motivate, and manage a remote team effectively.
  • Strong organizational and time-management abilities.
  • Comfortable working with CRM systems, live-chat platforms, Microsoft Teams, and other workplace technologies.
  • Ability to analyze performance metrics and identify areas for improvement.
  • Strong attention to detail and problem-solving ability.
  • Ability to work independently while maintaining effective communication with management and team members.

Preferred Skills

  • Customer-service leadership
  • Live-chat management
  • Team coaching and development
  • Performance monitoring
  • Conflict resolution
  • CRM management
  • Microsoft Teams and remote collaboration
  • Data and KPI analysis
  • Quality assurance
  • Written business communication

Key Performance Indicators (KPIs)

Performance may be evaluated using metrics including:

  • Customer Satisfaction (CSAT)
  • First Contact Resolution (FCR)
  • Average Response Time
  • Average Resolution Time
  • Chat Quality Scores
  • Team Productivity
  • Attendance and Schedule Adherence
  • Escalation Rates
  • Customer Retention and Service Quality

Work Environment

This is a remote position requiring a reliable internet connection, a suitable computer, and a professional workspace. The Chat Support Supervisor must be available during assigned working hours and maintain consistent communication with management and team members through approved company communication platforms.

Compensation and Benefits

Compensation, benefits, paid time off, and other employment terms will be provided according to the company's applicable employment policies and the terms of the successful candidate's employment agreement.