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Remote Inmate Call Monitoring Jobs in New York (NOW HIRING)

Seasoned Recruitment

Tele-Psychiatrist

Manhattan, NY · Remote

... fully remote, 1099 independent contractor capacity. This role is meticulously designed for ... Develop, implement, and monitor individualized treatment plans for a diverse adult and/or ...

Anysphere, Inc

Forward Deployed Engineer

New York, NY · On-site +1

Remote Apply Our mission is to automate coding. The first step in our journey is to build the best ... call through launch, iteration, and post-production support. This is not a demo role. You are ...

BluZinc

Director Conversion Rate Optimization Marketing

NY · On-site +1

$180K - $200K/yr

Director Conversion Rate Optimization (eCommerce Digital Marketing, CRO, Data Analytics) USA Remote ... Leverage analytics tools to monitor performance, uncover insights, and implement data-backed ...

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Remote Inmate Call Monitoring information

What is remote inmate call monitoring?

Remote inmate call monitoring is the process of listening to, recording, and analyzing phone calls made by inmates in correctional facilities from a remote location. This job involves ensuring that calls comply with legal and facility regulations, identifying potential security threats, and documenting any suspicious activity. Monitors typically use specialized software to access call recordings and may be required to produce reports or transcripts as needed. The role is important for maintaining facility security and supporting investigations.

What are the key skills and qualifications needed to thrive as a remote inmate call monitoring specialist?

To thrive as a Remote Inmate Call Monitoring Specialist, you need attention to detail, strong listening skills, and familiarity with legal and correctional procedures, often backed by a high school diploma or relevant experience. Proficiency in call monitoring software, recording systems, and secure data management tools is typically required. Strong ethical judgment, discretion, and effective communication are vital soft skills for handling sensitive information and collaborating with law enforcement or correctional staff. These skills ensure accurate monitoring, compliance with regulations, and the protection of privacy and security within correctional environments.

What are some common challenges faced in a remote inmate call monitoring position, and how can they be managed effectively?

Remote Inmate Call Monitoring professionals often encounter challenges such as managing large volumes of calls, maintaining focus during lengthy monitoring sessions, and handling sensitive or distressing conversations. To manage these challenges effectively, it's important to develop strong attention to detail, utilize robust call management software, and follow established protocols for flagging suspicious or concerning communications. Regular communication with supervisors and team members can also provide support and ensure that protocols are consistently followed, helping to maintain both compliance and personal well-being.

What is the difference between Remote Inmate Call Monitoring vs Inmate Records Technician?

AspectRemote Inmate Call MonitoringInmate Records Technician
CredentialsBasic security or monitoring certifications, background checksHigh school diploma or GED, data entry skills
Work EnvironmentRemote, security-focused, correctional facilitiesOn-site or administrative office, correctional facilities
Industry UsageLaw enforcement, correctional agencies, private monitoring servicesCorrectional facilities, law enforcement agencies
Job FocusMonitoring inmate calls, ensuring security complianceMaintaining inmate records, data management

Remote Inmate Call Monitoring involves overseeing inmate communications remotely to ensure security, while Inmate Records Technicians handle inmate data and records. Both roles are essential in correctional settings but differ in responsibilities, environment, and required skills.

What are the most commonly searched types of Inmate Call Monitoring jobs in New York?

The most popular types of Inmate Call Monitoring jobs in New York are:

What are popular job titles related to Remote Inmate Call Monitoring jobs in New York?

For Remote Inmate Call Monitoring jobs in New York, the most frequently searched job titles are:

What job categories do people searching Remote Inmate Call Monitoring jobs in New York look for?

The top searched job categories for Remote Inmate Call Monitoring jobs in New York are:

What cities in New York are hiring for Remote Inmate Call Monitoring jobs?

Cities in New York with the most Remote Inmate Call Monitoring job openings:

Remote Inmate Call Monitoring jobs near you
Infographic showing various Remote Inmate Call Monitoring job openings in New York as of August 2026, with employment types broken down into 77% Full Time, and 23% Part Time. Highlights an 100% Remote job distribution.

Trainer I

Horizon Blue Cross Blue Shield of New Jersey

Newark, NJ • Remote

$56K - $75K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 11 days ago

Horizon Blue Cross Blue Shield of New Jersey rating

8.3

Company rating: 8.3 out of 10

Based on 23 frontline employees who took The Breakroom Quiz

129th of 311 rated insurance

Job description

Horizon Blue Cross Blue Shield of New Jersey empowers our members to achieve their best health. For over 90 years, we have been New Jersey's health solutions leader driving innovations that improve health care quality, affordability, and member experience. Our members are our neighbors, our friends, and our families. It is this understanding that drives us to better serve and care for the 3.5 million people who place their trust in us. We pride ourselves on our best-in-class employees and strive to maintain an innovative and inclusive environment that allows them to thrive. When our employees bring their best and succeed, the Company succeeds.

About the Role

This position is responsible for delivering service training programs across enterprise sites and remote vendor locations while supporting the development and continuous improvement of learning solutions. This role partners with training, quality, coaching, and operations teams to ensure learners are prepared to meet productivity, quality, and service expectations.

What You'll Do

Training Delivery

  • Facilitate engaging training programs at enterprise and remote vendor locations.

  • Create a positive learning environment that supports knowledge retention and skill development.

Learning Solution Support

  • Partner with Instructional Design and Knowledge Management teams to provide input on training programs and learning solutions.

  • Support the implementation and continuous improvement of training initiatives.

Needs Assessment & Performance Support

  • Assess client training needs and align learning activities to SLA requirements.

  • Help ensure productivity, quality, and compliance goals are achieved.

Cross-Functional Collaboration

  • Work closely with Coaching, Quality, and Operations teams during and after training.

  • Support smooth transition from training to production and ongoing performance monitoring.

Additional Responsibilities

  • Complete other relatedduties asassigned by management.

What You Bring

Required Qualifications

  • High school diploma or GED.

  • 1 to 2 years of experience in a healthcare operations environment.

  • Strong communicationand interpersonal skills.

  • Proficiencywith Microsoft Office applications.

Preferred Qualifications

  • Bachelor's degree or equivalent relevant experience.

  • ASTD (American Society of Training & Development) certification.

  • Healthcare industry knowledge.

  • Claimsprocessing experience.

Knowledge & Competencies

  • Customer focus

  • Accountability

  • Continuous learning mindset

  • Effective communication

  • Collaboration across functions

Additional Information

  • Travel may berequiredup to 30% annually,domestically.

Why Horizon?

At Horizon, you'll do meaningful work that directly improves lives-while being supported by a missiondriven organization that values expertise, collaboration, and growth. We believe that when our people thrive, our communities do too. If you are passionate about making an impact, we'd love to hear from you!

Salary Range:

$56,200 - $75,285

This compensation range is specific to the job level and takes into account the wide range of factors that are considered in making compensation decisions, including but not limited to: education, experience, licensure, certifications, geographic location, and internal equity. This range has been created in good faith based on information known to Horizon at the time of posting. Compensation decisions are dependent on the circumstances of each case. Horizon also provides a comprehensive compensation and benefits package which includes:

  • Comprehensive health benefits (Medical/Dental/Vision)

  • Retirement Plans

  • Generous PTO

  • Incentive Plans

  • Wellness Programs

  • Paid Volunteer Time Off

  • Tuition Reimbursement

Disclaimer:

Horizon BCBSNJ employees must live in New Jersey, New York, Pennsylvania, Connecticut or Delaware. This job summary has been designed to indicate the general nature and level of work performed by colleagues within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of colleagues assigned to this job.

Horizon Blue Cross Blue Shield of New Jersey is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran status or status as an individual with a disability and any other protected class as required by federal, state or local law. Horizon will consider reasonable accommodation requests as part of the recruiting and hiring process.

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