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Remote Inmate Call Monitoring Jobs in Bronx, NY (NOW HIRING)

Alphapointe

Teleservices Representative

Richmond Hill, NY · Remote

$16.25 - $21/hr

Management monitors all technical issues and agent downtime. Consistent availability is critical to call center operations. * Remote employees must adhere to all technical support procedures and ...

Alphapointe

Teleservices Representative

Richmond Hill, NY · Remote

$16.25 - $21/hr

Management monitors all technical issues and agent downtime. Consistent availability is critical to call center operations. * Remote employees must adhere to all technical support procedures and ...

Gain America

AI / ML Engineer - Remote (US)

Hicksville, NY · On-site +1

$135K/yr

Productionize models with sound MLOps practices and monitoring * Evaluate model quality, latency ... You'll work with a dedicated recruiter who advocates for you from first call through offer. Client ...

MMC Group LP

Be Seen First

Remote Call Center -NJ residents only BYOD

Jersey City, NJ · Remote

$18/hr

Remote Customer Support Representative BYOD: Use your device WFH Opportunity - New Jersey Residents ... A second monitor. * Reliable traditional wired home internet -- cellular-based internet is not ...

Gain America

Data Engineer - Remote (US)

Hicksville, NY · On-site +1

$124K/yr

Orchestrate workflows with Airflow and monitor data quality * Partner with analytics and ML teams ... You'll work with a dedicated recruiter who advocates for you from first call through offer. Client ...

SafeHorizon

Team Leader - Hotlines - Remote

Manhattan, NY · On-site +1

$17.50 - $23/hr

Running and analyzing call forecasting reports to ensure staffing pattern is consistent to meet the ... Monitoring staff attendance for shifts, training and staff meetings * Documenting shift activities ...

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Remote Inmate Call Monitoring information

See Bronx, NY salary details

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$16

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How much do remote inmate call monitoring jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for remote inmate call monitoring in Bronx, NY is $16.68, according to ZipRecruiter salary data. Most workers in this role earn between $15.29 and $18.03 per hour, depending on experience, location, and employer.

What is remote inmate call monitoring?

Remote inmate call monitoring is the process of listening to, recording, and analyzing phone calls made by inmates in correctional facilities from a remote location. This job involves ensuring that calls comply with legal and facility regulations, identifying potential security threats, and documenting any suspicious activity. Monitors typically use specialized software to access call recordings and may be required to produce reports or transcripts as needed. The role is important for maintaining facility security and supporting investigations.

What are the key skills and qualifications needed to thrive as a remote inmate call monitoring specialist?

To thrive as a Remote Inmate Call Monitoring Specialist, you need attention to detail, strong listening skills, and familiarity with legal and correctional procedures, often backed by a high school diploma or relevant experience. Proficiency in call monitoring software, recording systems, and secure data management tools is typically required. Strong ethical judgment, discretion, and effective communication are vital soft skills for handling sensitive information and collaborating with law enforcement or correctional staff. These skills ensure accurate monitoring, compliance with regulations, and the protection of privacy and security within correctional environments.

What are some common challenges faced in a remote inmate call monitoring position, and how can they be managed effectively?

Remote Inmate Call Monitoring professionals often encounter challenges such as managing large volumes of calls, maintaining focus during lengthy monitoring sessions, and handling sensitive or distressing conversations. To manage these challenges effectively, it's important to develop strong attention to detail, utilize robust call management software, and follow established protocols for flagging suspicious or concerning communications. Regular communication with supervisors and team members can also provide support and ensure that protocols are consistently followed, helping to maintain both compliance and personal well-being.

What is the difference between Remote Inmate Call Monitoring vs Inmate Records Technician?

AspectRemote Inmate Call MonitoringInmate Records Technician
CredentialsBasic security or monitoring certifications, background checksHigh school diploma or GED, data entry skills
Work EnvironmentRemote, security-focused, correctional facilitiesOn-site or administrative office, correctional facilities
Industry UsageLaw enforcement, correctional agencies, private monitoring servicesCorrectional facilities, law enforcement agencies
Job FocusMonitoring inmate calls, ensuring security complianceMaintaining inmate records, data management

Remote Inmate Call Monitoring involves overseeing inmate communications remotely to ensure security, while Inmate Records Technicians handle inmate data and records. Both roles are essential in correctional settings but differ in responsibilities, environment, and required skills.

What are the most commonly searched types of Inmate Call Monitoring jobs in Bronx, NY?

The most popular types of Inmate Call Monitoring jobs in Bronx, NY are:

What are popular job titles related to Remote Inmate Call Monitoring jobs in Bronx, NY?

For Remote Inmate Call Monitoring jobs in Bronx, NY, the most frequently searched job titles are:

What job categories do people searching Remote Inmate Call Monitoring jobs in Bronx, NY look for?

The top searched job categories for Remote Inmate Call Monitoring jobs in Bronx, NY are:

What cities near Bronx, NY are hiring for Remote Inmate Call Monitoring jobs?

Cities near Bronx, NY with the most Remote Inmate Call Monitoring job openings:

Remote Inmate Call Monitoring jobs near you
Infographic showing various Remote Inmate Call Monitoring job openings in Bronx, NY as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 75% Full Time, 17% Part Time, 1% Temporary, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $34,699 per year, or $16.7 per hour.

VP of Debt Enrollment Operations

New York, NY • Remote

Bright Metro
11 - 50 employees
Learn more about Bright Metroexternal

Full-time

Posted 13 days ago

Job description

Director / VP of Debt Enrollment Operations

Location: 100% Remote. However, relocation to Tampa, FL is expected once the operation is established.

Company / Opportunity

Our client is a large-scale performance marketing company currently generating and selling approximately 3,000 consumer debt leads per day to established debt relief companies.

Today, the company primarily monetizes these consumers by selling the lead to a debt company, which then handles the sales process and enrollment.

We are now looking to build our own internal debt enrollment operation.

The goal is to move from:

The Company generates lead sells leads to debt company

to:

The Company generates lead The Company contacts consumer The Company enrollment rep signs consumer enrollment is handed off/sold to debt relief partner

We are starting this operation from zero. We currently have no debt enrollment reps, call-center infrastructure, dialer, scripts, or enrollment management team.

We need an experienced debt industry operator who can come in and build and own the entire operation from the ground up.

What This Person Will Own

This is not a role for someone who has simply supervised an existing sales team. We need someone who has previously built, launched, scaled, and managed a debt enrollment floor and understands the entire operation end-to-end.

They will be responsible for:

  • Designing the debt enrollment operation from scratch.
  • Determining initial staffing requirements based on our lead volume.
  • Recruiting and hiring the first team of experienced debt enrollment reps.
  • Building a repeatable recruiting pipeline as the operation scales.
  • Designing rep compensation plans, quotas, KPIs and performance standards.
  • Working directly with our debt relief partner(s) to get the team trained and certified on their enrollment process.
  • Developing the day-to-day sales process from lead receipt through signed enrollment and partner handoff.
  • Selecting and implementing the appropriate dialer, CRM, phone system, lead-routing technology, reporting and other call-center technology.
  • Understanding lead distribution and capacity planning — e.g. how many fresh leads each rep can effectively work per day and how many reps are required at different lead volumes.
  • Establishing dialing cadence, follow-up sequences, callbacks and lead-aging strategy.
  • Building scripts, objection handling, coaching and sales-training processes.
  • Establishing QA, call monitoring and performance-management systems.
  • Managing contact rate, qualification rate, enrollment conversion, average enrolled debt, first-payment rate and other critical funnel KPIs.
  • Identifying bottlenecks and continuously improving unit economics.
  • Building management layers as the team grows: team leads, trainers, QA, etc.
  • Ultimately owning the P&L and performance of Isla's debt enrollment business.
Candidate Requirements

Must have direct debt settlement / debt relief enrollment experience.

Comparable large debt enrollment organizations are acceptable, but we specifically want someone coming from the debt settlement industry, not a general call-center executive.

Candidate should have:

  • Personally managed a debt enrollment sales floor.
  • Experience taking an enrollment operation from early stage to meaningful scale, or played a senior role in building one from the ground up.
  • Proven ability to recruit and hire successful debt enrollment reps.
  • Experience training and developing enrollment reps.
  • Deep understanding of debt settlement sales funnels and KPIs.
  • Strong understanding of dialers, CRMs, lead routing, call-center reporting and the technology required to operate a high-volume enrollment floor.
  • Experience managing high-volume inbound and/or outbound consumer leads.
  • Ability to determine appropriate lead-to-rep ratios and staffing requirements.
  • Experience designing sales compensation plans.
  • Strong understanding of QA/compliance requirements within debt enrollment.
  • Ability to manage both strategy and execution — this person needs to be willing to personally build the operation before eventually managing a larger leadership team.
  • Strong analytical/P&L orientation. We want someone who thinks in terms of CAC, conversion rate, enrolled debt, revenue per lead, revenue per rep and contribution margin, not simply call-center activity metrics.